Centex Homes Reviews

The process during the build was fine. The quality of the materials and workmanship is horrendous. I am disappointed to own this quality.

After moving into our home, several issues were noted. One was the realization that the bathroom tub has permanent damage, namely, severe scratches and scuff marks that cannot be remedied by cleaning. Another issue was several scratches on the glass of the bathroom mirror. Those scratches, obviously, cannot be removed by cleaning. Centex has refused to remedy those issues. If not remedied by Centex, those problems, among others, will forever be reminders of the poor construction and lack of accountability by Centex/Pulte. Those problems will be shared with others, especially anyone seeking comments regarding Pulte homes. ... More

For the price paid for the home, the quality,materials, and workmanship is very poor.

Bryan the field manager its been very helpfull and super polite other than that nothing more to say

Terrible.. never have I ever had such a terrible experience buying a house. This is my third one and by far the worst one . No one returns phone call , everyone waits till the last minute to ask for this or that. Talked to a cpl neighbors and basically had the same experience. If it wasn’t for having so much time invested in it, I would have backed out and went else where.

Unnecessary arguments over move in dates, for a new home there was quite a bit of things that needed to be addressed. Outside of the blatant flaws that was all over the home, the first night my decorative piece on the top of the blinds fell on me in my sleep, there was blue masking tape on my ceiling that I can’t reach, no seal for my shower to the floor, my towel rack in my master bathroom wasn’t screwed in completely resulting in damage now in my bathroom from it scraping, the workers around my home have zero respect. The portal potty is right up against my driveway when they could easily move it to a more comfortable area. They also blast their Mexican high pace music in the night, and they have thrown a notable amount of trash into my back yard, the strangest item I had to clean up was a sweaty soul to a shoe. Last comment I would make is after the home wax built, everything was absolutely filthy. Believe it or not, their mortgage arm was significantly worse to deal with. ... More

It began with miscommunication from the initial visit to the office. The staff were amazingly receptive and accommodating. We heard exactly what we were looking for with our expectations and the VA loan we were applying for. The rate was below 5% and the incentive monies were a great perk. We’re were told there would be a smart home package, appliances included, and a promised rate lock with a fair home price. Turns out we were confronted with a rate increase, no smart home package, no flexibility on price due to the failed promised rate lock, no appliances that were promised, and a rediculous amount of in house (Pulte monopoly) closing costs. We backed out of the deal. Centex home was a solid build for the price. We eventually were convinced to come back to the table with a large reduction in home price with flex monies promised. Dealing with Centex/Pulte group is not an experience I would recommend for any first time home buyer. Nothing was ever put into writing. Only false promises to make the deal. We felt like a number and not heard by Pulte/Centex. ... More

We are deeply disappointed with the poor quality of customer service we have experienced since closing on our house. Despite our efforts, no one has been willing to address the issues we have encountered. It has now been 45 days since closing, and several problems remain unresolved. While I prefer not to mention any names here, it is important for the management team to be aware of the individuals responsible for the Winding Brook subdivision in San Antonio, TX. I wish there were a way to share pictures to illustrate our concerns.

I moved in April 15, 2024 hoping to settle in a new home where I wouldn’t have to worry about any issues first month of moving in noticed that water was leaking from AC furnace drain pipe and had home warranty work done well that issue was resolved. I was then having issues with my AC not cooling my house. This also was happening on the first month. I’m going onto the five months now in this new home and my AC still hasn’t been fixed temperatures get up to 80° and we’re talking about it would be seven in the afternoon and I come home to a 80° house or also my kids have to suffer being in a house that is warm so my experiences have been awful bad and the AC company that’s in charge of warranty work hasn’t been able to resolve this issue. They all come out and look at it and don’t fix anything. Furnace is sweating baseboard. It sits on accumulating mold I just don’t know how long it takes to resolve an issue with the AC and the high humidity that accumulates in the house in the attic So my experience has been real awful that at this point, I don’t feel comfortable here anymore. I’ve gotten to the point where I just want to sell this house and look for a different builder. I will never buy a centex home ever again. ... More

Do you want a new home with blocked showers and bath tubs, get your home flooded on Day 1, with no accountability from builders, then go for Centex Homes. Plus, good luck dealing with rude and unprofessional regional manager Corey G for warranty issues in phoenix area. Worst, repairs didn’t get authorized and now on my own to get things fixed. It’s been one month since purchase and has been an absolute nightmare for me. Make a wise choice and Hope you don’t have to go through the same.

the interior drainage part of the HVAC unit was never installed. therefore every time the AC would run the water from the AC was collecting in the inside AC closet. sitting water for months caused a major gnat/fly issue and a mold problem. currently still trying to get the builder to assist with this issue since this happened due to a lack of checks and balances.

When I first looked at the Centex Cinco Lakes neighborhood I noticed the land scaping was terrible, but I figured it was just the lawn not that important. Wrong. When I did my final walk through the builder Mark told me they'd have the grass in by closing or a couple of days after. It took almost a month of weekly/daily calls with a clay mud yard, white carpet, and two dogs. If I didn't work from home the number of times I'd been misled to think they were coming tomorrow would have cost me my job if I'd had to take off work. On top of that the irrigation system never seemed to stop having leaks. It also started raining and the ground soil was being washed away to the point I had a giant sink hole next to my driveway. After a month grass has finally been put in but now it's lumpy and uneven and collecting mosquitoes in wet spots as the neighbors irrigation flows straight through my yard and the builder is not fixing it because landscaping is not covered under their warranty even though I wouldn't have this issue if they had not waited so long to put in grass and had properly graded the yard. Do not recommend Centex as a builder and the mortgage company was also terrible. They behave as if they are doing you a favor offering you their over priced services and have no customer service or initiative. ... More

Sales Rep Rob not reliable at all Only contacts you when something is needed Main manager Ian, even worst at addressing customer needs. They treat home owners as if they are dumb and have no idea how things work and Zero appreciation. Homes not built with quality and many issues with the home.

Not the right home if you are fairly meticulous and have a high level of attention to detail. The standards of finish on these homes are unfortunately low, including the final cleaning and especially the hasty caulking throughout. Having not been able to attend the final walkthrough, I was very regretful of my purchase when I did see the home.

The poor and lack of communication on what is expected and delivered are to different things. We thought we were getting certain things that wasn't shown but turned out it wasn't even possible. Poor communication with issues doing the building process and many times I had to verify the things that were brought up. If we hadn't stayed on top of things we would have not gotten most of our items correct or right. From door handles, faucets, tiles in bathrooms, pendants and a host of other issues. I would not recommend to any friends or family to buy / build a home with your company period.

The experience was horrible. You are trapped using their contractors and companies for everything. Zero freedom to choose anything different. The divisions were unable to answer questions, pointed fingers at each other for issues and things that went wrong.

Forced closing prior to home being fully built. Builder unwilling to postpone closing buy two days so that I could have an inspection done on a home which was built, instead had to do inspection on home with no gas lines, holes in stucco, unfinished bathroom, etc.. Will never do business with Pulte or Centex again

Too many things went poorly throughout the entire process. I would be happy to discuss over the phone.

The poor workmanship on the paint and wood work. Still dealing with issues . Never ends!!!

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and Alexander drive . Overall I will give 1/5 for Centex for disappointing me with your quality of work ... More

I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% down payment to get the interest lower. Daniel was ready to take full advantage of us being first time home buyers.. He also lied to my wife about having documents. I can say that I will never recommend Pulte/Centex to anyone I know. I felt like I was just another house during the the process rather than a person. If it had not been for Jack and Winn I would have opted out of this experience. ... More

Could have been better overall

Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.