Centex Homes Reviews

I have a lot to appreciate this company like the neighborhood and the house manager(Mark) are two of the main things I would like to appreciate Mark has really great responsive tendencies he is always there to help with issues and even if he can’t he always tries his best to satisfy customer and for that I would like to thank him. Something that left me with a sour taste in my mouth is the fact that after 30 of you moving in they are supposed to come to do a walk though in your house and that is a part of the contract but they never showed up. we I did I told them that when I moved in my grass in the back yard was not leveled and looked horrible but when I told them about it they kept telling me somebody will come to fix it and I would wait but no one would show it took me having to keep to call them every single day then when they did send someone the said that they didn’t have enough material to fix it and he never came back and now I’m stuck with this big backyard that is not leveled and honestly looks horrible. ... More

I love my home. Centex conceptualizes a beautiful look and appeal. My concern is workmanship it was poor all around. I never had a final walk through it was a 1001 things some major some minor that’s needed repair. Everything from the walkway to the bathrooms constant workmanship issues. And the response has been horrific I’m in two months now and still waiting for repairs to be completed. From spilling paint in carpet to, to broken cabinets in kitchen, to unleveled doors and crooked trim and every crooked placed Sheetrock and ripples in the ceiling. Its the contracted workers poor installment, as if they were unskilled. It has been so bad I’m been depressed about the entire move. It was the experience I thought I would have walking into my new home. Exceedingly disappointed. Positives are the home is gorgeous the materials appear to be quality and emphasize the beauty. The style and colors are a huge appeal, it looks classy. The pulte team is friendly and respectful prior to purchase very friendly. ... More

Lack of detail on the property. So many things were wrong when I walked through but most of it has been fixed. Still needs painting and windows frames repaired. So many people to deal with.

Just wish things would be fixed quickly since we’ve spent so much money on homes.

I closed on February 14. In January, my builder acknowledged that two windows needed to be replaced and he was working on that. When we closed, we signed paperwork acknowledging that our builder was still responsible for getting our windows fixed. It’s April 13 and I am STILL waiting on this to happen. We keep asking about it and we are rarely hearing back or are told they are “looking into it”, then never hear again. We’ve had to involve higher ups just to get what was promised to us 4 months ago done.

I expected better quality in materials, we recently had a water leak outside in the sprinkler system and they took over two weeks to fix it.

Warranty issues that arose just now week after closing not adressed in a timely manner and no one takes responsibility.

The house was unfinished due to multiple careless mistakes when we moved in. We were never allowed to have our blue tape meeting and kept being told it would be this day or that day and then it never happened. There is paint on the floor, missing caulk, gauges in the wall, pin holes everywhere, missing screws, a attic door that isn't even painted at all, a banister that is not finished being sanded and stained, spindaels that are not fully attached, and doors that to do not close, and things we paid for that were never installed. It's been a month and a half and the builder is still refusing to fix these things and pretending it isn't happening. Calls and says he will fix it and install things and then nothing changes and no call back again until we call again. We have spoke to the sales consultant, the field manager, and the warrenty company and still have not had the issues that should have been fixed at the blue tape meeting, or better yet never happened because who leaves gauges in the wall, fixed. We were so happy with this process until the final month and then once we got into the house since they left the house unfinished. We waited before filling this out hoping they would fix these issues but here we are, without even an estimate of when they might pretend to show up to finish the house. ... More

Starting out was great got to choose your own design and select colors but when it came to building the house we had a lot of failed inspection because workers were cutting corners and causing me to be delayed another 3 and half months from closing and I am still finding more issues after closing, this feels like a working project instead of a move and ready home, my advise is do not close until everything is fix and I mean everything, because to get someone out there will take weeks to fix.

They rush the house build and didn't address every issue my inspector caught. I keep seeing new things wrong everyday about the poor quality. The buying process was smooth and location is good.

Houses are built with hurry and because of this there are things left behind. Finishes left behind like doors not closing correctly or having gaps. Almost two months and I can hardly use my backyard because it does not drain correctly. They came to fix it and now is worse. The stairs handrail still waiting to be fixed. Low quality paint. Not happy with this purchase.

I have purchased this property on 02/24. Since then I have reported 4 different issues. Ongoing issue with breaker circuit causing the AC to go off and home gets warm. Someone came and replaced the breaker but issue is still happening. Replaced microwave, dryer didn't work due to a cable /set up. There are some serious issues with my drainage in the master bathroom and it smells bad. Not happy with my "Dream Home Purchase". Too many issues too soon

Everything was great until the last week of the home being finished, a lot of unfinished areas and not inspected properly. Will never buy Pulte/Centex again, will be selling in the next 2 yrs or so.

Centex/Pulte Warranty department employees need a better understanding of their work ethics. We were instructed if there are any issues needing to be corrected call the warranty department. First there’s no human contact by phone to address the issues. Everything is to be listed by photo and described then emailed to the Warranty Dept. I did that for a few items that need to be corrected. I was then sent an email which I found to be very condensing advising me to wait 45 days so they could be corrected. Well I have a huge security issue with our back glass sliding door. The builder contractor ABS sent out 2 individuals on different occasions to correct the issues and both stated the issue isn’t the glass door( which doesn’t lock) the issue is with the Glass Door Frame! It’s been nearly 2 months since we’ve moved in and still the glass sliding door issue remains to be corrected. Does a person need to wait 45 days for their house to be secure. I’ve had to obtain a security system to protect my family. And BTW the list has grown for the 45 day repair. Not too happy for the amount we paid for the house. Warranty Dept needs better communication than doing things by email. Phone calls are a huge social distant approach. Workers should take pride in their tasks. ... More

Difficult process when it should have been a positive one- we are happy now as all is said and done

Still have things that need fixing but no one ever comes to do any thing!!

Horrible customer service with construction manager JOE.

I don't know I could recommend Centex in good faith if someone were to ask. I am going to be getting another home in the area soon for myself and am not considering another Centex proiperty.

We were really excited to get into our new home as it was really beautiful and had the space and many upgrades we were looking for. However, upon move-in about a month ago, we began to notice and experience many issues and we have now started to worry about the quality of the build and the customer service when there are issues. We noted two major concerns during our final walk through, and only one issue has been fixed to date. We haven't heard anything or a timeline on when the other issue will addressed. Additionally, after closing we came in to find drywall paint and dark stain in several spots on our brand new carpet from some of the issues we had asked to be repaired prior to closing - no update on this and what, if anything, will be done. Carpet and padding already worn down on the stairs because carpet was installed too early. Also, I ran my dishwasher one time after moving in - it was fine. Second time I went to start it, I received an error code and it never worked again. Per the Whirlpool warranty with Pulte, I contacted the service folks and it took 2 weeks before a service person was available to come out. When they did, he said the dishwasher has a bad panel and the panel needs completely replaced. Still waiting for parts to arrive so they can fix (and hopefully it does actually fix it). I asked for a new one, as it is clearly a lemon - no response. It has been almost a month now that I have not had a dishwasher in a brand new house with a family of four. Additionally, our irrigation system has not run since we moved in and no one has responded to our concern about this. Our sod is brown, and there are tons of tall weeds growing in the grass. Additionally, the grout is already cracked in the upstairs bathroom, the doorbell does not ring properly, we are missing screens on some of the windows that should have them - just to name a few issues. Though we did get a lot of house for a reasonable price, I am glad we didn't pay more because the quality is just not there and neither is the service. Also, don't rely on information provided to you about the home on paper alone. We did a quick sale and during the process we were told our home had a 4 foot garage extension, we signed paperwork with our offer that showed it was included and then we discovered it did not actually have this option, which was one of the reasons we had made an offer on the home. If you are thinking about buying, I would encourage you to visit in person and ask lots of questions and verify things (especially sizing of rooms, garages, etc) yourself. If all of the issues were addressed and in a timely fashion, I may feel differently - but as a brand new home buyer, it's apparent that the company puts up so many homes, and right on top of one another, and their focus is quantity/making money. I haven't experienced that they care about quality and good workmanship. I don't think they care if their buyers are happy after move-in.... they are on to the next home and sale. Overall, the entire process has been stressful and we have more questions than answers or help, unfortunately. ... More

The walls are made from wood therefore you can hear any type of noise. I am used to brick walls and more pricacy.

Centex's warranty customer service department is either incompetent or worse, not willing to stand behind its warranty. For the first two weeks after we moved in, the on-site project manager took care of any warranty issues we had. After we started having some electrical problems a month later, we were told now we have to call their customer service. We contacted their customer service to have an electrician come out and take a look. Centex told us they made an appointment for us. When the electrician never showed up I called that electric company but was unable to get hold of anyone. I called back Centex and they told me they made an appointment with a wrong electric company. After that, Centex made another appointment, this time with a different electric company. Guess what? They didn't show up either. When I called that electric company to find out why nobody showed up, they had no idea what I was talking about. I don't know if Centex warranty customer service is doing this intentionally, so they don't have to stand behind its warranty or they are just plain incompetent. In the meantime, our electrical issues are still unresolved. ... More

The experience has been bad thus far. However, I have been ghosted after having some issues with the extended warranty on couple of my appliances. Additionally, I have complained about the standing water within my yard, which is still under warranty I must had, but still no one had made the effort to come and get this situated. I am getting the sense that they are doing as much as they can to not honor this warranty.

I chose a newly constructed home over a fixer upper, because I did not want to deal with the workmen and hassle of sourcing materials etc, however it feels like a fixer upper, the finish is very poor. the floor is dull, the bathroom panels are not sealed and have gaps, I am worried water is going to seeped thru the gaps and I am going to have mold. the accessories are cheap and outdated, the front door at least could have a door handle instead of the round doorknob. the bedroom doors have closet doorknobs and cannot lock, the toilet seats and cover are heavy, I have not seen those heavy toilets and round knobs in a very long time, no bathroom windows in 2022. back door the space for the dead bolt is not chiseled out properly, some base board are not corked fully, there was grout, paint and dirty spots all over the floors and walls plugs are sealed and flat to the walls, the light switches are dated. the master bathroom could take a double sink, could have left an open space under the staircase. pantry too small and wire shelves way too narrow. The community could use a pool especially because it gets so hot during the summer and a play ground would have been nice. we could have gotten ceiling fans. I feel like, we just got the bare bones, saw same design by Lenar and the finish was much better. to say the least I love the house but disappointed in the finish product. sunken lights in the kitchen, we are in the 21st century. We could use some noise reduction windows considering, we are so close to the where the train passes and honks consistently. Please make some improvements for the future homes thank you ... More

Upon first walking through the homes we purchased, we liked the colors and the fact that it was mostly tile flooring. We also liked the distance between houses. It seemed like pretty much everything we wanted. However, upon moving in and really getting to see the walls and doors and windows, we began quickly noticing a LOT of issues all with quality of workmanship. This house was thrown together so fast by people who really didn't know what the heck they were doing. All of the switch plates and doorstops were put in place before they textured and painted the walls so they are all a mess! We have to go out and buy all new to replace them. Also, the dishwasher was thrown in and not even leveled out so it is crooked and pulling the metal bar out of place at the top. one foot is completely on the floor and the other foot is as tall as it can get. UNREAL! There are large globs of caulk and plaster all over the window sills and molding along the floors and windows, even the door entryway and they painted right over it so it looks messy and cheap. When you see the entire home the few times we did before moving in, we didn't see the details because it's just so overwhelming. but as it settles with you and you begin to get familiar with it, things start to jump out at you. Our bathroom mirror was scratched really bad so after we moved in and noticed it, they brought a new one out a few weeks later to replace it and it was dirty when it was installed and they left it dirty. I cleaned it and as I did, I noticed it was also damaged from behind so I had several large black spots. I let them know. A few weeks later they showed up with a new mirror and this time they cleaned it outside and found more scratches so they didn't install it. I am still waiting for a new replacement mirror. The irrigation system is not place well enough to fully cover our yard so we have large brown dead areas. We also have many of the heads in so crooked, they don't cover effectively so we will have to dig them up and straighten them out. We also need to add a few more heads to cover the dead grass and hopefully bring it back to life. The door to the garage isn't installed correctly so the door doesn't want to close properly. You have to slam it ad then the entire wall shakes and moves like it isn't correctly tied in with the rest of the house. Overall, we are highly disappointed in the quality of the build as well as the responsiveness to our needs after move in. It really is a problem when they tell us at the time they will fix it or add to it and then later tell you why they won't or couldn't. We have built many homes before and this one is just a huge disappointment all around. It's going to take us a lot of our own work and money to correct the sloppiness and poor craftmanship of this house. ... More

The model of the home I truly like, however, the home was just thrown together just to pease me. The home was support to been deliver to me on Dec 7, well it was pushed out due to material was not ordered. I feel like once they received the material they was on a time crunch which made them throw the house together and not looking out for the well being of the buyer. all cheap material has been placed in the homes and the buyer has spent all of they life saving to buy a quality home which was not delivered. And now we have to replace things. I'm not happy with this builder at all.