Centex Homes Reviews

Kitchen was not wired properly. We have to have the garbage disposal permanently unplugged if we want to run the dishwasher. There was no split in the wiring to allow both to run separately. Upstairs floor has several dead spots. The grass/sod job in the back yard was quite poor. On our 5th week in and there is still significant patches in the lawn.

I quality of the house is very bad and I am today disappointed. The flooring is getting to bad they did not all us to get it upgraded while signing the contract and the carpet is also low quality one. The paint job is very very bad during the walk through everything seems to be good but one we move in and stay there are lot of thing that need to be taken care down the line.

I purchased this home to relocated to San Antonio TX’ found what has turned out to be a nice neighborhood with a great group of neighbors… however it’s been nearly 5 months and I am still tracking down help to get my home repairs that were promised at closing done! My front door has blue tape all over it from the walk, I have a toilet down stairs that flooded, my living room switch turns the lights on in my bathroom! I have cracks and seams on the walls I’m almost every room and the guy I spoke with said “well we can get to those MINOR things when we walk through your house at the 11 month mark” I have asked numerous times for a manager to come walk my house with me and NOONE will! I have paid for repairs out of pocket to make the home livable! Literally I have no toilet in my bathroom downstairs still. I had to buy a new toilet myself! The list goes on and on about the horrific quality of fit and finish of this home, or should I say lack of quality! It has left me no choice but to reach out to the BBB I have emailed, called, text and spoken in person with multiple people and in 5 months the only thing that was handled was a few lady’s came in with interior touch up paint and slapped paint all over the cracks in the walls to try and fill them and shut me up. I am beyond frustrated, exhausted with efforts to get things handled and extremely disappointed in the builder Centex. ... More

This had been a experience of a life time it was good when the building process was taking place but after you close and receive those keys that’s when your problems start the warranty part is the worst experience. And I do understand that things happen but I’ve been aiver a month and have had nothing but problem with the warranty department they STINK

Having pipes leak causing water damage. The thermostat goes down to 40 degrees without being touched. There are dips under the carpet. Door stoppers are needed. Lights are flickering. Going from dim to bright.

Poor workmanship. Priced to high. Homes are priced a lot lower now. Nothing but lies .The only good thing they have going for them is Scott the project manager.

Wish they were more honest

Since the pre-closing walkthrough, I noticed a lot of items were really low quality and very poor workmanship. I addressed those items, specifically the carpet and carpets padding and the wood strip that keeps it affixed to the corners. Nails were sticking out around the edges, making it a hazard for residents walking barefooted in their own home. I brought up the concern very clearly but nothing was done about that. The toilets installed in this properties are a joke. The amount of water dispensed with each flush is DEFINITELY insufficient to flush normal levels of waste, let alone any minimal amount.of toilet Tissue. Addressed issue with builder but attendant proactively shifted blame to homebuyer/occupant. Builder personnel did not even have the courtesy to warn new home owners not to flush any toilet tissue at all. Had another issue with their landscaping company, on the irrigation system and it has been 2 weeks since notifying them of the issue and they have not addressed yet. Horrible quality of materials, fixtures and workmanship. Horrible service as well. ... More

Poor Craftsmanship, Builder trying to cost save on items that were utterly ridiculous, Response time with and electrical issue was poor, Concrete work sucks, Inside bath and electrical fixtures are poor, unpainted garage without opener is cheap to say the least, Paint specs all over the floors and carpet were just a sign of non-caring and untidy painters, Kitchen cabinetry is cheap and footboard came off, outside fence was coming apart due to missing the nailing to the cross boards, Small crack in bathtub but not worth tearing apart bathroom to replace it, Pad outside back door barley is bi enough for one person, If you ask for a repair the repairman breaks something else in the process, The trash that i pick up on my morning walks is ridiculous and mostly from contractors, all the concrete Curbings are gouged from the Uniloader operator throughout the neighborhood, Irrigation contractor that are installing irrigation on the non-buildable corner lots leave huge rocks in the middle of the street after departing for the day, No ceiling fans in master bedroom and Livingroom, Elongated toilet in master bath but in guest bath regular style toilet, paint being used for pantry and closet shelves still isn't fully cured after 2 months so everything we put on the shelves sticks to them And this is not everything that is wrong with this cheaply constructed track home!!!!!!!1 ... More

I purchased my home on 12/6/2021. My move-in date kept getting pushed back. The sales rep that initially handled my purchase quit and I fell into the proverbial cracks. I was never told the appliances I chose were not available when I was buying the matching refrigerator, so my kitchen doesn't match. I was never called in to choose my flooring, during the build my a/c unit came in before they poured the cement slab down so my a/c unit is on cement blocks and the builder down right refused to fix it and do it right. I had to get things in writing for any future issues that may come along. I have repairs I have been waiting to be done for almost a month and I'm told it's the supplier delaying the fix. I will never buy CENTEX again. ... More

From the initial signing of the contract I was misinformed, misled and not informed of decisions that would impact my home or my closing. I was shown a home initially that was supposed to be similar to my build before signing the contract that had all the bells and whistles only to be told after my house comes with “none” of it i.e iron rails, trey ceilings, blinds, ceiling fans, crown molding, sprinklers ,large kitchen island, toilets not made for toddlers and nor can I add it to my expense. I had several mortgage consultants give me incorrect information about incentives and additional monies that would be given to me. I was told by another sales rep that due to the timing and delays I could request to add incentives such as sprinklers, ceiling fans and etc… none were true. My mortgage consultant Donnie said since I was paying for the loan I could request management to add additional customizations before my build was complete, again not true I had concerns of the quality of the home and construction initially in the early phases and my external inspection had several flaws indicating poor quality in my build. Within a week or two of that I had a major flood leak that put 2.5 inches of water from an upstairs bathroom tub leak that flooded the entire downstairs in the bathroom that created more delays. Unfortunately for us my fiancée and myself brought both our parents to surprise them of our new home but unbeknownst to me this day would end in embarrassment and concern for our purchase rather than praise. Once appliances were installed I had my oven range stolen and front door damaged. I was given a later close date then it was readjusted a several more times. There were so many inconsistencies with process of building a home and I am not a first time home buyer. I had several project managers change on me and that also led to poor communication and follow through. I raised my concerns about specific items and my home but was told not to worry about it. Throughout my build I had to escalate to VP of construction Matt and sales to see if they could make my situation better only to be told the work will get done with great quality, which turned out to be false. He gave me a promise that he couldn’t keep. I had leaks in my toilet, bathroom sink and windows that couldn’t close properly and terrible painting throughout my home. I felt my needs weren’t being met as well as my concerns being heard and they were solely focusing on closing me out so year end could report a successful close. My construction manager Corey had to work miracles to make last minute changes and deal with my complaints but ultimately it falls back on the company for failing to meet a builders needs of quality and trust. My sister was using another home builder and they had one project manager to max 2 homes but here at Centex/Pulte they have one project manager to 20 plus homes, and this is where lack of follow up, poor quality, mistakes and overall poor build comes from. I would only recommend this home to a first time home buyer that just needs a place to live or someone not caring of quality of the home and especially not at the price I was given. The house price was over inflated and at 400k and blinds not being part of the package and the options selected for you are the lowest of the low quality that you can find at Home Depot on sale. Like I stated before it was a travesty and I’m glad that it’s over with so now the real construction can begin of what I wasn’t allowed to add. Every part of the home was built with poor quality and design and has left a bad taste in this consumers mouth. It’s irritating you wait 10 months to put your newly built home back into construction because your needs weren’t met. Poor leadership and vision leads to poor satisfaction of your consumer. I will NEVER buy a home thru Pulte or Centex! You have been warned and take heed to what is being said. ... More

My construction manager has not responded to my requests promptly..

Centex Homes responded: We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

I do not recommend anybody buying a home from here. Cheap material

They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.

Will never recommend any Pulte product. Multiple issues involving workmanship, quality of materials, communication, follow up, deadlines, and the list goes on. We are still waiting on multiple items months after closing. If considering building with Pulte….don’t!

I have bought sever new construction homes and have had the opportunity to experience an array of quality in this experiences. This has been by far the worst homebuying experience I have had. My house was months late, the realtor and construction team did not communicate the delays to me in a timely manner which left me homeless for months. The quality of workmanship is horrible and the perks or upgrades and general quality of chosen for the house such as light fixtures and restroom fixtures are the lowest quality for what this house cost me. I will never recommend Pulte Homes or Centex to anyone. I was not taken care of a customer and this company does not provide a truly quality product. It’s all smoke and mirrors. ... More

Exterior paint details, wall finish details, carpet details, grass and trees issues, exterior details, concrete details, cleaning

My experience was bad.The quality, finishing,windows screens are not installed. Grading of my landscape which has water sitting on the side of house.

Centex always places blame on suppliers and vendors, never taking responsibility. They do no hold suppliers and vendors accountable. Workmanship flaws and Centex is not concerned because they have a deposit and contract and move to the next potential buyer.

This had to be one of the worst experiences I have gone through. I can see the seams and tape of almost all the drywall on the walls and ceilings, very amateur and not quality. I wouldn’t expect this from a “quality home builder”. Our project manager was horrible, made lists for him to correct and nothing got done. Now 4 weeks after closing I’m having to follow up weekly with no response. Some issues were the grass being very wavy and bumpy like the landscaping company never rolled it, patches where they just didn’t sod cause they ran out and didn’t come back, kitchen cabinets cracked and instead of bringing molding to the wall they just decided to caulk the gaps, paint on the carpet that I guess you just have to deal with, you can see where paint was rolled, sprayed, brushed, and the interior of the house was painted with three different colors, outside stone was just put up with no grout to where you can see the metal mesh behind it, damaged posts that were replaced, damaged siding not replaced, incorrect color siding put up originally, and the list goes on. I would not trust them with my home again. ... More

The entire process was a horrible experience. We will never use Pulte/Centex again. Misinformation and lack of communication was an issue throughout the process. Even to the point they lied about the inspectors appointments which resulted in delays in closing, failed to disclose critical repairs need day before closing, construction manager did not even do a final walk through - before or after closing. There are so many issues with the property its ridiculous, from the poor painting, screws already popping through, incomplete finishes, cabinets that needed repair that still haven't been done, paint still on floors, main floor covered in drywall dust and had to force builders to arrange a cleaning day after closing. ... More

This has been the most challenging and most unprofessional process I have gone through. Let me start with the workmanship; our house is still being worked on because of the awful job done throughout the house. Our cabinets, countertops, stove, drywall, restrooms, and porch needs to be fixed. The construction manager did an awful job making sure things were done correctly. Now trustworthiness, I left on vacation for eight days after closing and was told that all the repairs were going to be done during the time I was gone. When I came back, the only repair completed was the drywall, and the men working on the drywall didn't place anything on the rug/tile to protect it, and now drywall residue is stuck on the rug/tile. They missed so many things on the list of repairs, and I came home to a messy house. I could feel the drywall residue stuck to my tub and many other spots around the house. I had to argue with the construction manager to get these things repaired. Finally, their responsiveness. Halfway through the process, my original construction manager quit, and I received a message stating that my new construction manager would reach out shortly. I waited for an entire month without a response, and I decided I would get ahold of him. Well, it turns out he forgot to reach out. My communication was like this throughout the entire process. For these reason I will not be building or recommending Centex homes. ... More

Over Price home and no finishing or Quality work

poor quality and should have basic home appliances