Centex Homes Reviews

Sales - laughable, multiple errors. Once you sign the paperwork, he has no interest. Thanks for nothing Tom and if you knew your stuff, the home was advertised with gutters. Our PCO NIck, is fantastic and really cares about what he does and how cuustomers are treated. He restores credibility for the organization.

We not really happy the first day all two bathrooms sinks was leaking, and we still wherein for people come finish to paint and fixed the garage door

The sales portion of the experience can be improved. Communication was not the best from the sales agent. We would call and email several times before we got a response. The contractor was good. He was responsive and helpful.

Overall I’m happy with the house. There has been a few issues but the builder has been easy to communicate with and almost everything has been fixed. My only complaint would be in the sales process the person in the office did not show me what was actually put in the house. I ended up with a lower grade different carpet and different fixtures in the bathrooms. I was shown a darker carpet and brushed nickel. Ended up with light carpet and chrome. And they did nothing about it.

Lenders are not professional enough for the financial process of buyers lives while they work through the process together so use outside funds for this neighborhood

I was told by my sales representative that I would be able to afford a house in Davis ranch at the end of January. Of course I knew that could change based off of pre-approval and actual approval. Fast-forward to March I'm told that I can only afford a house in a different community. I was told that I would be able to keep my 4.25 rate that was promised to me but after speaking to my loan consultant she said that that was not communicated to her by sales. Unfortunately but thankfully she was able to get me a 4.75, but the sales consultant shouldn't have promised me that rate nor should he have said that it was "obviously a mistake" and that there would be no concessions since "we've given you so much already". ... More

We originally were supposed to have our house completed in the very early summer when we signed our contract but that got pushed and pushed until October. Not to mention we moved in with trades still painting the exterior of our house and the lawn still being laid. There was numerous times we had asked if something could be fixed or done and got told yes, just to find out it was either not fixed, or fixed with minimum effort (usually shooting a bunch of caulk or silicone at the problem). We had about 3 items that we immediately submitted to warranty after moving in because we had told the CM about them at least a month in advance and they still weren’t fixed. I watched many of the trades work on my house and I can tell everyone that it’s largely in part to just the standard of quality these trades hold for themselves. I’ve walked behind painters and told them spots they missed before. And that’s not something I should be having to do as the buyer. List of problems we had, or are still having: Lawn (they laid the sod and never rolled it or completely just didn’t put sod down in some places. My lawn is so bumpy that it’s difficult to mow and I’m now periodically buying sand to level my yard.) Walls aren’t square. Some of the shorter lengths of walls, it’s very apparent that the drywall and studs are not square to opposing walls. 2 sheets of drywall have become visible through the tape, mud, and texture of the ceiling. There was a piece of trim I could fit my hand behind. There was a piece of door trim that was so far away from the floor that you could feel a draft when you put a hand next to it. Then when they put the door trim on, the painters forgot to paint both sides of the door trim, and they got paint on my floor that I had to scrape off. Lots of our exterior siding had cracks where nails were put through too hard. We had a roof leak almost immediately. Not to mention that you’re putting 300k+ out for a house and you get zero options. You get it as it comes. Then the HOA this builder has chosen for this area doesn’t even send you mail to set up your accounts but they will drive the neighborhood at least twice a month and fine you for your trash cans being in front of the garage door. Overall super happy with the amount of home I got for the price, love the location and my neighbors. But the quality is not up to standards. Make sure to hire inspectors for framing and final walkthrough. Best of luck. ... More

I tried leaving a full ho eat review and kept getting an error message on this site saying I need to use at least 5 words. I used like 200. A bit odd that my negative review was somehow being blocked. The stars I left are accurate to my experience.

Centex is a decent track home builder. We loved working with Melissa in the sales office. Brett the superintendent was nice and helpful. It was a little disconcerting that he didn't have the items from our home inspection fixed before our walk, but it appears he was able to get them fixed before we closed. Overall we love our new home; however, using their lender was a total nightmare! Don't let them talk you into, or let them pressure you into using their lender. Pulte Mortgage is horrible!!! To say Pulte Mortgage is slow, and non responsive, it an understatement! It's almost impossible to get a live person to answer the phone. If you are able to actually talk to one they don't have answers and don't call you back. Pulte reps took on average a week to respond to emails and to voicemails, They took almost a month to even get a yes or no and not till I told them if I didn't have an answer by the end of the day I was not going to use them and because they were so horrible I wouldn't be purchasing the Centex Home ether. I was told by Centex that if I used Pulte Mortgage the process would go quicker and be smoother, definitely not true! As a note I had a pre approval with guaranteed close from another lender (who also offered to match the incentives from Centex & Pulte Mortgage). I should have used my lender... To top it off my Pulte loan loan was sold before I even made the 1st payment. To summarize: Centex Yes! (with my lender) Pulte Mortgage Definitely NO! ... More

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the shower as a toilet. Every time I would go to the property I would find something else wrong or damaged. Finally at the final walk through, we noticed a number of items were either damaged or not completed. The kitchen island was damaged at the bottom beyond repair, the tile around some of the outlets in the kitchen were cut too short and were gapped, the front porch light was missing, the door bell did not work, paint was missing is spots. All of which are still not corrected. Most of the other items that were not completed are now complete. Overall, we are enjoying the house, we just wish that the process would have gone smoother. Again, I do understand the worker shortage, but some of the guys, NOT all, that did do the work need to have a little more pride in their work. ... More

The initial process with sales person was great. He was very helpful and answered my many questions. Unfortunately after I signed the purchase contract things started to go down hill. I needed house insurance that process went through the team, not a good experience. everyone wanted to help but that did not happen. The left hand did not know what the right hand was doing. As far as repair requests and promises That did not always happen. I was told one thing and that did not get done or got forgotten. There were many things that did get done but not easily. workmanship on the detail inside work was of poor quality. Some of the team were great, but not easy to get things done if everyone is not on the same page ... More

The night we closed, about 20 minutes after we walked into the house for the first time, I found a leak in the wall. Supposedly there was an issue with a piece of the back siding, so the hose bib needed to be removed in order to complete repairs. After the hose bib was replaced, it wasn’t screwed back on tight enough so water was leaking in the wall for an unknown amount of time. Drywall was damaged, insulation was soaked, and a considerable amount of water was seeping up from under the floor which was how the leak was discovered. Subsequently, the floor in the entire house needed to be replaced. It took exactly 1 month for all necessary repairs to be made which was an unacceptable amount of time. Granted, everything got finished, but the lack of urgency displayed to us when it came to getting our issues taken care of was very disappointing. ... More

I love the layout and the finishes on my new house. Unfortunately, I’ve been in the house for one month and the microwave and sprinkler system have already had issues. There are raised paint dots all over my floors that were not cleaned up and also missing grout in several places, as well as weather stripping that has already started to come off the doors. I really liked working with Lily, she was attentive to the issues I had before I closed. She is very knowledgeable and quick to respond to any issues. I had a shelf put in by the trim carpenter in one of the closets, the original bar was taken off the wall and moved and a new one of a different color was put in. We were not given paint samples so I cannot cover the large patches of drywall that were stripped. The most recent concern is that a work truck from the Centex home next door, drove over my sprinkler system, which now is not working on that side of the house. There was a lot of carelessness to get these homes completed quickly. ... More

I wish it was a better communication system

This company is large and divided into multiple departments. Because of this, and poor communication, many items were overlooked and never discussed. We didn’t find out many things were “missing” from our home until the final walk-through when it was too late to change. We were very disappointed and now out of pocket thousands of dollars to make these necessary adjustments.

They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.

Very unorganized, still waiting on repairs.

had many things not work and many issues. Fixed most myself but I am making a list for warranty purposes

Overall experience was not the best… communication was not great. I had a few issues come up and lack of communication. I was told if we have questions, someone would be an assistance. Had some landscaping issues, work order was placed and they showed up after 5 pm. Someone was suppose to be there to assist and communicate back with me because I was not home at the time of the appointment and no one was there to communicate to even let me know the work was done.

The loan process literally took until the week before I moved in which was 2 months after my application. I understand processes take a while, but better communication and site updating would be great. Waiting last minute like that ended up costing more to move then if I had a couple weeks to prepare. Workers were still working on homes around me. This led to trash being blown into my yard everyday, plus waking on my newly laid sod. Which coincidentally isn’t growing. I can also say that the port a potty in the yard didn’t help, but also stunk. Maybe I am picky, but the port a potty would have been moved down to another construction area before I laid the sod and a barrier fence should have been put up to prevent the trash before I had to call and say something. The gutters are blocked with trash, we still pick up trash daily from the yard and street, and the run off behind the houses is filled with building material trash. There are a lot of kids around here. Keeping the street clear of rocks and nails would be considerate. Also, driving slower would be appreciated. Two other major issues found before I even made a payment. My handrail for the stairs is not properly mounted and the ceiling above the AC, the paint is cracked and you can see a gap. Other than these issues so far, working with Ruben and Kara was the best part. They were always available and easy to speak with. They did what they could to ensure my concerns were addressed as quickly as possible before the move in. ... More

The process was stressful, loan process was a mess. Title work wasn’t even sent to title agent on day of closing. Trash, nails/bolts and weeds left under sod. Sod was dead writhing 48 hours. Thing that were suppose to be fixed, not fixed. Felt builder didn’t care once paperwork was signed.

I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.

I started out with happiness and then it went to, "got the sale nothing more for homeowner". I have been in my new home for 2 months and unable to to get weatherstipping on 2 entry doors. One door had none from the start and still waiting, the other was in pieces and needed to be replaced, still waiting. Took a month to get someone to fix my garage entry door due to the fact it would not close to lock. I have submitted 3 service request and emails asking to fix these items. So, my experience has not been a smily face for a new homeowner.

Low quality shower doors. Rocks all over the area that were never removed, left over wires and trash under the sod.. The Sod can’t grow from all the rocks and materials underneath. Low quality shower doors which both have broken. Counter tops and back splash very low quality. That’s just some of the standards used.. Supervisor inspector did his best for the time and materials given from Sales and management.