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Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2981 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Wouldn’t recommend
- Anonymous
- Verified HomeBuyer
- November 10, 2022
- Kissimmee, FL
Wouldn’t recommend. Poor experience for my first home
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 4
Centex Homes - The construction manager was very unresponsive throughout the
- Caleb P.
- Verified HomeBuyer
- July 28, 2022
- Zephyrhills, FL
The construction manager was very unresponsive throughout the process. Our lawn was completely dead when we moved in due to the lack of care/watering. We have also had a variety of issues with the house since moving in.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Not great experience. A lot delays, since from the beginning. Sales person didn’t told us the true story.
- Jean T.
- Verified HomeBuyer
- May 16, 2022
- Summerville, SC
What is supposed to be ready by October/ November, didn’t even started until October, unfortunate Who is having to extend my lease for a short term and pay stratospheric amount for my rent, is Me not Pulte, who is having to pay extra storage for my furniture and belongings it’s Me, not Pulte. Back in April I was told my house would be ready by August/Sep… here we are in October. Sad. Worst experience ever, for me and my family. So, there is noting to celebrate here… Do what you have to do.
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Centex Homes - As a first time home owner the experience was not great.
- Ariana A.
- Verified HomeBuyer
- April 06, 2022
- NEW BRAUNFELS, TX
As a first time home owner the experience was not great. Not only with the constant delays but also with the materials. With what I picked to the cabinets and floors to having to get something else because they no longer had the products. With the floors they put carpet in the wrong area therefore when it came time to place the vinyl they no longer had the material. There was also a crack in the cabinet which they just tried painting it to fix it. Also, after closing there was a number of issues. The AC not working because near the breaker something was placed upside down, my sod took weeks ...
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Centex Homes - I wish I would’ve hired a 3rd party inspector instead of me finding
- Christopher B.
- Verified HomeBuyer
- April 06, 2022
- Leander, TX
I wish I would’ve hired a 3rd party inspector instead of me finding all the issues myself. I’ve built before with another builder and expected the same experience. Well that didn’t happen. Ironic that this survey came the day after finding the latest issue. Irrigation person came out to fix a sprinkler head. In the process he discovered that Zone 6 was out of the schedule. He turned it on to test and discovered that the line was broken under the sidewalk in my neighbor’s yard. A deliberate cover up to get us into the house. On top of that, I had to press for the sprinkler head to get looked ...
Centex Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 5
Disorganized
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Durham, NC
I am not very likely to buy from this builder again.
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
We loved working with Pulte until halfway through the building process. Whether disorganization, outright lies, deflecting responsibility- it was a disaster.
- Robert B.
- Verified HomeBuyer
- November 23, 2021
- Louisville, KY
The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s a real shame our first home buying experience went this way, rather not do it again
Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com
Total Score 2
Quality 4
Trustworthiness 1
Value 5
Responsiveness 1
That is was 2 months late and I would have bought something else if I had known the real timeline.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- San Antonio, TX
The house is great but more care should go into the actual homeowner experience. The floor plans need slight adjustment and there was no thought on this location with the warehouse, street and train all so close. Really needs a thicker wall around the perimeter. It makes living here very untenable.
Centex Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Nothing much stood out from this builder. Slow process and never hit any deadlines.
- Rolando M.
- Verified HomeBuyer
- October 12, 2021
- Missouri City, TX
Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.
Centex Homes responded:
Hi,
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Thanks ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Must have been better!!
- Anonymous
- Verified HomeBuyer
- October 04, 2021
- Leander, TX
The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of construction and handling of issues is not upto the mark. My friends who constructed through Pulte had a better buying experience and warranty claims. We somehow felt that the Centex tag on them became a reason for skipping many items on the build quality.
Centex Homes responded:
Hi, ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Centex Homes - Overall buying experience was poor.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- La Grange, KY
Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.
Centex Homes responded:
We are so sorry to hear that you had an unpleasant experience building your new home and are struggling to get your issues addressed. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Adair Park
- Anonymous
- Verified HomeBuyer
- October 22, 2020
- Leland, NC
We have only lived in this house 1 month and the ac has already leaked into the ceiling causing drywall damage and mold. The AC was wired wrong and ran 24/7 for a month causing the ac unit to leak and our electricity bill to triple in cost. There was also things promised at closing that never got fixed and the vent in the roof was not sealed causing rain to leak into our attic. We have not had a great experience and would not buy a home from this company again.
Centex Homes responded:
We are so sorry to hear that you have had a negative experience working with us and are dealing with unresolved concerns in your new home. We would like learn more so we can assist appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Big issues with build quality, builder responsiveness
- Anonymous
- Verified HomeBuyer
- August 12, 2020
- Durham, NC
Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool appliances specifically came as an incentive, but were not installed properly. For 1.5 months, despite numerous requests, no one came to attach the missing ventilation tube to the clothes dryer, indicating this was not an emergency. Finally, we were frustrated enough that we fixed it on our own dime. Not being able to safely and cleanly use a ...
Centex Homes responded:
We are so sorry to hear that you have had such a negative experience with your new home but thank you for taking the time to share your experience as your feedback is essential as we work to better the new home build process for our customers. We would like to share your feedback with leadership for their review and would appreciate if you could email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- January 20, 2020
- Buda, TX
Workmanship lacking and very sloppy! Not impressed at all.
Centex Homes responded:
We are sorry to hear that you are disappointed with the quality of your home. If there is anything we can assist with please don't hesitate to reach out to us by emailing socialcare@pultegroup.com and our team would be happy to help. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Not happy
- Frank C.
- Verified HomeBuyer
- June 18, 2019
- Davenport, FL
Many issues with home, water leaks behind walls, lawn issues, bowed wall.
Centex Homes responded:
We're incredibly disappointed to hear that you're unhappy and we encourage you reach out to us at socialcare@pultegroup.com if you'd like to talk to us about your experience. --Sarah
Total Score 2
Quality 1
Trustworthiness 3
Value 4
Responsiveness 3
Centex Homes - Had several issues with our buying experience.
- Monica B.
- Verified HomeBuyer
- June 05, 2019
- Louisville, KY
Had several issues with our buying experience. I had several issues during the building process and had poor response time by the site manager. Things had to be repeated several times during the walk through inspections that they were not done correctly. Poor communication by the site manager when there we issues that should have been brought to our attention. We have lived in our home for over a month and have yet to receive sod. We were promised it would be done within two weeks of closing and here we are with no sod and two dogs with no yard. Overall it was a poor experience.
Centex Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Roberto
- Daniel C.
- Verified HomeBuyer
- September 28, 2024
- Conroe, TX
Because I didn’t use their lender and title company very hard time to obtain the keys
Centex Homes responded:
Hi Daniel, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Unpleasant
- Matthew S.
- Verified HomeBuyer
- July 23, 2024
- Sahuarita, AZ
Once moved in some issues with the build were brought to the attention of the builder. They promised to resolve the issues and so far have not. They left behind concrete shoe track marks in the driveway (all across) and can’t be bothered to call me back or respond to any service request. I haven’t been called, texted, or contacted in any way since the issues have been brought to their attention. On the website there is an option to place a request, which I have, with no response. There is no phone number to call.
Centex Homes responded:
Hi Matthew, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Wouldn’t recommend
- Gregory B.
- Verified HomeBuyer
- April 03, 2024
- Fort Worth, TX
The home buying experience for Pulte/Centex was not a pleasurable one that’s for sure. The entire financing process was a joke. People not responding, not reading through documents submitted, delayed reviews of time critical pieces of information, more than I care to write in this review. This was a fumbled, mismanaged and unprofessional way to handle people’s financing and overall one of the worst interactions I’ve had as a consumer. It didn’t stop there, on the building side of things, during our final walk through we noticed a worker decided to urinate in the master bedroom closet. ...
Centex Homes responded:
Hi Gregory, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Buyer beware-do elsewhere
- Cynthia B.
- Verified HomeBuyer
- January 25, 2024
- Denton, TX
I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales ...
Centex Homes responded:
We're disappointed to hear that you've had these issues with your new home as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Not happy
- Vasilios P.
- Verified HomeBuyer
- April 05, 2023
- Conway, SC
All started out well but many issues came up and repairs were scheduled and missed by contractors. Calls weren't being returned by the supervisor and we had to leave multiple messaand texts to get a reply. Our issues are still not resolved after occupancy of 2 months now. I would never buy again from Pulte.
Centex Homes responded:
Hi Vasilios, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Poor
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Katy, TX
Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Very frustrated with quality
- Blake F.
- Verified HomeBuyer
- February 02, 2023
- Van Alstyne, TX
The quality is horrendous. Paint runs everywhere. Things we blue taped to be fixed were not done we were even told by the build that he watched the painters take off blue tape and do nothing. Missing flooring, missing caulking, hole in the pantry, stains on the carpet. Yard looks like crap looks like they threw it together in an hour which they did on the day of closing. Patio has line where they left a hose when it was drying. Trash everywhere in the yard from the trades working on other houses. Sharp Nails sticking out on hand rails on stairs (they finally fixed)and filled the holes with ...
Centex Homes responded:
We are so disappointed to hear that there are so many concerns in your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Disappointed, my brand new home has so many flaws
- Marny W.
- Verified HomeBuyer
- January 14, 2023
- Van Alstyne, TX
Still have several open issues 45 days after close. I believe that all my open issues will be address eventually
Centex Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Displeased
- William S.
- Verified HomeBuyer
- October 13, 2022
- Houston, TX
We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.
Centex Homes responded:
We are thrilled that you are pleased with your home. Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
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