Centex Homes Reviews

Centex is a decent track home builder. We loved working with Melissa in the sales office. Brett the superintendent was nice and helpful. It was a little disconcerting that he didn't have the items from our home inspection fixed before our walk, but it appears he was able to get them fixed before we closed. Overall we love our new home; however, using their lender was a total nightmare! Don't let them talk you into, or let them pressure you into using their lender. Pulte Mortgage is horrible!!! To say Pulte Mortgage is slow, and non responsive, it an understatement! It's almost impossible to get a live person to answer the phone. If you are able to actually talk to one they don't have answers and don't call you back. Pulte reps took on average a week to respond to emails and to voicemails, They took almost a month to even get a yes or no and not till I told them if I didn't have an answer by the end of the day I was not going to use them and because they were so horrible I wouldn't be purchasing the Centex Home ether. I was told by Centex that if I used Pulte Mortgage the process would go quicker and be smoother, definitely not true! As a note I had a pre approval with guaranteed close from another lender (who also offered to match the incentives from Centex & Pulte Mortgage). I should have used my lender... To top it off my Pulte loan loan was sold before I even made the 1st payment. To summarize: Centex Yes! (with my lender) Pulte Mortgage Definitely NO! ... More

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the shower as a toilet. Every time I would go to the property I would find something else wrong or damaged. Finally at the final walk through, we noticed a number of items were either damaged or not completed. The kitchen island was damaged at the bottom beyond repair, the tile around some of the outlets in the kitchen were cut too short and were gapped, the front porch light was missing, the door bell did not work, paint was missing is spots. All of which are still not corrected. Most of the other items that were not completed are now complete. Overall, we are enjoying the house, we just wish that the process would have gone smoother. Again, I do understand the worker shortage, but some of the guys, NOT all, that did do the work need to have a little more pride in their work. ... More

The initial process with sales person was great. He was very helpful and answered my many questions. Unfortunately after I signed the purchase contract things started to go down hill. I needed house insurance that process went through the team, not a good experience. everyone wanted to help but that did not happen. The left hand did not know what the right hand was doing. As far as repair requests and promises That did not always happen. I was told one thing and that did not get done or got forgotten. There were many things that did get done but not easily. workmanship on the detail inside work was of poor quality. Some of the team were great, but not easy to get things done if everyone is not on the same page ... More

The night we closed, about 20 minutes after we walked into the house for the first time, I found a leak in the wall. Supposedly there was an issue with a piece of the back siding, so the hose bib needed to be removed in order to complete repairs. After the hose bib was replaced, it wasn’t screwed back on tight enough so water was leaking in the wall for an unknown amount of time. Drywall was damaged, insulation was soaked, and a considerable amount of water was seeping up from under the floor which was how the leak was discovered. Subsequently, the floor in the entire house needed to be replaced. It took exactly 1 month for all necessary repairs to be made which was an unacceptable amount of time. Granted, everything got finished, but the lack of urgency displayed to us when it came to getting our issues taken care of was very disappointing. ... More

I love the layout and the finishes on my new house. Unfortunately, I’ve been in the house for one month and the microwave and sprinkler system have already had issues. There are raised paint dots all over my floors that were not cleaned up and also missing grout in several places, as well as weather stripping that has already started to come off the doors. I really liked working with Lily, she was attentive to the issues I had before I closed. She is very knowledgeable and quick to respond to any issues. I had a shelf put in by the trim carpenter in one of the closets, the original bar was taken off the wall and moved and a new one of a different color was put in. We were not given paint samples so I cannot cover the large patches of drywall that were stripped. The most recent concern is that a work truck from the Centex home next door, drove over my sprinkler system, which now is not working on that side of the house. There was a lot of carelessness to get these homes completed quickly. ... More

I wish it was a better communication system

This company is large and divided into multiple departments. Because of this, and poor communication, many items were overlooked and never discussed. We didn’t find out many things were “missing” from our home until the final walk-through when it was too late to change. We were very disappointed and now out of pocket thousands of dollars to make these necessary adjustments.

They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.

Very unorganized, still waiting on repairs.

had many things not work and many issues. Fixed most myself but I am making a list for warranty purposes

Overall experience was not the best… communication was not great. I had a few issues come up and lack of communication. I was told if we have questions, someone would be an assistance. Had some landscaping issues, work order was placed and they showed up after 5 pm. Someone was suppose to be there to assist and communicate back with me because I was not home at the time of the appointment and no one was there to communicate to even let me know the work was done.

The loan process literally took until the week before I moved in which was 2 months after my application. I understand processes take a while, but better communication and site updating would be great. Waiting last minute like that ended up costing more to move then if I had a couple weeks to prepare. Workers were still working on homes around me. This led to trash being blown into my yard everyday, plus waking on my newly laid sod. Which coincidentally isn’t growing. I can also say that the port a potty in the yard didn’t help, but also stunk. Maybe I am picky, but the port a potty would have been moved down to another construction area before I laid the sod and a barrier fence should have been put up to prevent the trash before I had to call and say something. The gutters are blocked with trash, we still pick up trash daily from the yard and street, and the run off behind the houses is filled with building material trash. There are a lot of kids around here. Keeping the street clear of rocks and nails would be considerate. Also, driving slower would be appreciated. Two other major issues found before I even made a payment. My handrail for the stairs is not properly mounted and the ceiling above the AC, the paint is cracked and you can see a gap. Other than these issues so far, working with Ruben and Kara was the best part. They were always available and easy to speak with. They did what they could to ensure my concerns were addressed as quickly as possible before the move in. ... More

The process was stressful, loan process was a mess. Title work wasn’t even sent to title agent on day of closing. Trash, nails/bolts and weeds left under sod. Sod was dead writhing 48 hours. Thing that were suppose to be fixed, not fixed. Felt builder didn’t care once paperwork was signed.

I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.

I started out with happiness and then it went to, "got the sale nothing more for homeowner". I have been in my new home for 2 months and unable to to get weatherstipping on 2 entry doors. One door had none from the start and still waiting, the other was in pieces and needed to be replaced, still waiting. Took a month to get someone to fix my garage entry door due to the fact it would not close to lock. I have submitted 3 service request and emails asking to fix these items. So, my experience has not been a smily face for a new homeowner.

Low quality shower doors. Rocks all over the area that were never removed, left over wires and trash under the sod.. The Sod can’t grow from all the rocks and materials underneath. Low quality shower doors which both have broken. Counter tops and back splash very low quality. That’s just some of the standards used.. Supervisor inspector did his best for the time and materials given from Sales and management.

Wouldn’t recommend. Poor experience for my first home

The construction manager was very unresponsive throughout the process. Our lawn was completely dead when we moved in due to the lack of care/watering. We have also had a variety of issues with the house since moving in.

What is supposed to be ready by October/ November, didn’t even started until October, unfortunate Who is having to extend my lease for a short term and pay stratospheric amount for my rent, is Me not Pulte, who is having to pay extra storage for my furniture and belongings it’s Me, not Pulte. Back in April I was told my house would be ready by August/Sep… here we are in October. Sad. Worst experience ever, for me and my family. So, there is noting to celebrate here… Do what you have to do.

As a first time home owner the experience was not great. Not only with the constant delays but also with the materials. With what I picked to the cabinets and floors to having to get something else because they no longer had the products. With the floors they put carpet in the wrong area therefore when it came time to place the vinyl they no longer had the material. There was also a crack in the cabinet which they just tried painting it to fix it. Also, after closing there was a number of issues. The AC not working because near the breaker something was placed upside down, my sod took weeks to be placed, the house was left a mess, and my dishwasher never had a Power cord installed. Overall, it was a messy and very overwhelming process. ... More

I wish I would’ve hired a 3rd party inspector instead of me finding all the issues myself. I’ve built before with another builder and expected the same experience. Well that didn’t happen. Ironic that this survey came the day after finding the latest issue. Irrigation person came out to fix a sprinkler head. In the process he discovered that Zone 6 was out of the schedule. He turned it on to test and discovered that the line was broken under the sidewalk in my neighbor’s yard. A deliberate cover up to get us into the house. On top of that, I had to press for the sprinkler head to get looked at. The ticket was submitted over a week ago. There are little detail issues that I’ve given up on because I’m tired of people coming in my house. ... More

I am not very likely to buy from this builder again.

The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s a real shame our first home buying experience went this way, rather not do it again

The house is great but more care should go into the actual homeowner experience. The floor plans need slight adjustment and there was no thought on this location with the warehouse, street and train all so close. Really needs a thicker wall around the perimeter. It makes living here very untenable.