Centex Homes Reviews

Closing was little rush. Closing cost numbers were revealed just 1 hour before closing time. Promotional incentives like refrigerator is not as advertised. There were gutters installed to the model house. Unfortunately they are installed to my unit. This is my first purchase experience and I was not satisfied. I feel like I should have gone with MI homes in the same community. But it was late as I have already committed to centex

When I was showed the show house, everything looked awesome. We would get all the same amenities, countertops, cabinets, and level of detail in our home. It was fine till a week before the closing and we were doing our “blue tape walkthrough” with our Construction Manager Justin. The whole house was covered in blue tape. You’d think I’d be exaggerating but for every wall there was at least 20 pieces of blue tape pointing to 20 different problems. It ranged from brand new appliances being scuffed and scratched up to drawers not even having the correct items to close. We also had one spot on the first floor that was a whole section of different flooring color. You could easily tell. There were staples also shooting through all carpeted areas, especially on the stairs, and paint on various pieces of carpet. When my brother in law began to bring up these issues, Justin talked over him and kept telling him he was wrong. Oh did we mention our inspector caught that the AC wasn’t cooling down the house? Justin says it’s within their 22 degree range and it’s fine. Turns out we have a 3 ton unit for 2 floors when two people live here that physically get extremely sick if it isn’t below 73 inside and out. I was feeling faint and nauseous by the time the walkthrough was over. I was feeling extremely upset and unsure about the work that was done. I wanted to back out. My family insisted that we could make this home our own. When we did our last walk through (at 9am in the morning after an hour and a half drive to get there) the house didn’t look any different except holes in the walls were fixed and the drawers now worked. There were still staples coming out of the stairs and there was still paint on the ground. I kicked up a fuss and Justin told me there was nothing they could do. Signing was fine, but when we moved in the following day, we found out they hadn’t cleaned. There was dust everywhere, we found nails and screws in the backyard (where my 16 month old nephew plays), and our driveway was all messed up from the big trucks coming and going. We have a giant chunk currently missing still. We also have a huge and serious bug infestation. Little roach looking bugs and ants everywhere! We literally signed for this house less than 24 hours prior! Justin told us they cleaned! We’ve been battling them every since. I have been doing pest control as we want to find a good company. Oh yes there is still staples and nails on the stairs. My bathtub is scuffed. I start to feel really bad about signing on this over priced pile of staples and nails. 2 weeks later - the house is falling apart. 2 of the shower curtain rods spontaneously fell down. Thankfully one of them was when no one was there. The other though almost hit my nephew in the head, if not for my sister putting her hand there to block the way. We had to take her to urgent care because it felt broken when my dad (who is a registered EMT) was examining it thoroughly between her screaming her head off. Thankfully it was just severely brushed and had indented her hand pretty bad. To this day touching her hand there makes her wince. No idea how long it’ll take but imagine if that was a toddler!!! They just put in tension rods. Not legit rods at all!! I could get these from Walmart for $15!!! Justin says we can text him if we need stuff fixed. All of us text him and he never answers. He gets transferred to Conroe sometime next week. The bathrooms in both levels are starting to have pealing problems with the flooring behind the toilet and bug problems! Even if we bug bombed the house it wouldn’t be enough. We were cleaning the house, trying to get rid of bugs when we pulled out the bottom drawer from the over and found stuff from the builders under there! Also, the flooring underneath is warped and touching the bottom of the stove!!!! You know what my customer service manager named “Megan” told me? “I have the same house of you and my flooring isn’t warped”. Okay Megan. That’s your house, not mine! That same day I put in a ticket for fixing the flooring, a piece of the crown molding from the upper cabinets came apart and fell down. It actually hit me in the arm as I was trying to clean up something on the counter. After putting in the ticket and Megan calling me back, she tells me that they only work till 5pm. Well great! I’m off at 3:15 and can get home by 3:30. We can meet then and go over the house stuff. She tells me that won’t work for her because she is already off work by then and will have to do something called a “Tele Link” I believe. Wait so you work till 5 but can’t drive 10 minutes to a house at 3:30 to just go over the issues? Sure. She never calls me back when I try to reschedule due to emergency doctors appointments. THEN she calls me the day of, AN HOUR LATE, and tries to start the Tele Link. She says it was an emergency but she at least could’ve texted as she has done so before. I work two jobs and my second one starts at 5pm. I tell her she’ll have to call me back on Wednesday or sometime through Thursday or Friday. She tells me “oh 5pm Wednesday”. 5pm rolls around. Guess when she calls? 5:44!! Seriously!! That’s so freaking unprofessional. She also talks to me like I’m a child, an idiot, and that I know nothing. This is my 3rd house. I know this process. She demands that I be home for the work to happen, even though I’m a teacher and have limited days off. When she initially tried to schedule the appointment, I told her “I have to do anytime after 3:30pm”. She comes back with “Okay so Tuesday at 9:30am?” She didn’t listen either just like Justin. This whole house was built with bad materials, with people who obviously don’t care about quality, or taking care of someone else’s home, and after you buy it good luck!! You’re stuck with this shoddy house with lacking customer service AND promises that were broken. I will NEVER buy a Pulte/Centex home ever again!!! ... More

Centex was horrible to work with. Not putting customers 1st. Houses have tons of issues. And warranty is a pain to submit and vendors refuse to work with customer unless work order is sent from centex.

home is poorly built and rushed. will hide your reviews

They overall finish quality was rushed and detail work was not so great. For the price these house are being sold they are not worth it. I regret making the decision to make this my families first house and if i could leave i would. I am not happy in this house and by what the website reviews show nobody else who purchased one of these over priced fast rushed crappy detail work is happy. DO NOT BUY FROM THESE PEOPLE!!!

Broken sewage main line caused by negligence, incompetence, lack of oversight and inspection left us without taking a shower, brushing our theeth and flusing the toilet for one week. Now my driveway is damage after excavating to repair the pipe and Pulte Homes refuses to repair the damage caused. I am not asking Pulte Homes to stand behing the concrete warranty and repair it, i am asking Pulte Homes to replace my driveway because they damage it as a direct consecuence of the sewage line repair. It is a matter of right and wrong!

This was definitely not a good time to build…it took 8 months from contract signing to close. Options were not explained in detail when selecting upgrade options.

The overall experience in buying a house was horrid thanks to the staff of Pulte mortgage. This was my first experience of buying a house and it was hellish. From issues with negligence and predatory lending behavior to just plain being rude, snarky, and highly unprofessional by multiple members. I had fees upcharged and added to my CD that were NEVER agreed to even when the staff tried to pull "per our negotiations" but tried to ignore WRITTEN agreements on what was stated. I was also told I should just sign the CD even with the charges because I'm still coming ahead with the incentive bonus. The 5k by no means makes you come ahead that was an incentive by YOUR company to help with closing cost so in the long run it's the company's money period. I also NEVER received an apology by staff for the issues and NEVER received a call from the supervisors to speak about the behavior of their staff. I will NEVER use Pulte mortgage ever again and I will never recommend anyone to use them. Now in regards to the home it's self it's lovely I do have a few issues with carpet nor touching the wall fully leaving holes open for critters, some concrete chipping, and cracks on the wall from the house settling but I have a lovely experience with my field manager Chris. He was extremely professional and quick to address issues. He also tried to assist me with the issues I was having the mortgage company. He truly went above and beyond in his duties. Morgan was the warranty guy and he did a great job explaining everything. ... More

I felt my sales person Kim was non attentive. Did not contact me during or after the purchase. I had to get the keys to my mailbox. Never did a walk thru of the home other then the first visit .

I have to say that everyone else was absolutely amazing. Roger, Joshua and a guy from Pulte when I did my final walk through with were all amazing. The house is well built, haven’t had any real issues. The people I have interacted with were top top notch people. Except for one, the sales guy named Dwight. First time meeting him was great! Good impression. Promised to stay in touch in regards to the house being finished. It started getting of track when he got my realtors email incorrect. Then it just snowballed from there. He stopped communicating, he didn’t respond to phone calls, texts or emails from myself or from my realtor. We met with him a few more times and she had to yell at him to get him back on the ball. Which he didn’t. Fast forward, I got a lot of incentives for paying cash. I was more interested in another home than the one I wanted. My realtor talked to Dwight and he absolutely REFUSED to honor the online price of 289,000 plus my incentives. He kept telling us it was 297900. The website CLEARLY had it listed at 289,000 and I even sent a screenshot and was given a bunch of excuse from him and his manager that they won’t honor the price. If they would have, I would have bought it and would be happy. Now, because that house is next door to mine, I see it constantly and am reminded of Dwight’s shady business practices. It finally sold the other day. For $249,000. Two grand more than what I paid for my house. I’m so angry that I’m planning on moving next year. Never want another centex house. This was my second cash house and I don’t think I want to even buy another house. ... More

Sales - laughable, multiple errors. Once you sign the paperwork, he has no interest. Thanks for nothing Tom and if you knew your stuff, the home was advertised with gutters. Our PCO NIck, is fantastic and really cares about what he does and how cuustomers are treated. He restores credibility for the organization.

We not really happy the first day all two bathrooms sinks was leaking, and we still wherein for people come finish to paint and fixed the garage door

The sales portion of the experience can be improved. Communication was not the best from the sales agent. We would call and email several times before we got a response. The contractor was good. He was responsive and helpful.

Overall I’m happy with the house. There has been a few issues but the builder has been easy to communicate with and almost everything has been fixed. My only complaint would be in the sales process the person in the office did not show me what was actually put in the house. I ended up with a lower grade different carpet and different fixtures in the bathrooms. I was shown a darker carpet and brushed nickel. Ended up with light carpet and chrome. And they did nothing about it.

Lenders are not professional enough for the financial process of buyers lives while they work through the process together so use outside funds for this neighborhood

I was told by my sales representative that I would be able to afford a house in Davis ranch at the end of January. Of course I knew that could change based off of pre-approval and actual approval. Fast-forward to March I'm told that I can only afford a house in a different community. I was told that I would be able to keep my 4.25 rate that was promised to me but after speaking to my loan consultant she said that that was not communicated to her by sales. Unfortunately but thankfully she was able to get me a 4.75, but the sales consultant shouldn't have promised me that rate nor should he have said that it was "obviously a mistake" and that there would be no concessions since "we've given you so much already". ... More

We originally were supposed to have our house completed in the very early summer when we signed our contract but that got pushed and pushed until October. Not to mention we moved in with trades still painting the exterior of our house and the lawn still being laid. There was numerous times we had asked if something could be fixed or done and got told yes, just to find out it was either not fixed, or fixed with minimum effort (usually shooting a bunch of caulk or silicone at the problem). We had about 3 items that we immediately submitted to warranty after moving in because we had told the CM about them at least a month in advance and they still weren’t fixed. I watched many of the trades work on my house and I can tell everyone that it’s largely in part to just the standard of quality these trades hold for themselves. I’ve walked behind painters and told them spots they missed before. And that’s not something I should be having to do as the buyer. List of problems we had, or are still having: Lawn (they laid the sod and never rolled it or completely just didn’t put sod down in some places. My lawn is so bumpy that it’s difficult to mow and I’m now periodically buying sand to level my yard.) Walls aren’t square. Some of the shorter lengths of walls, it’s very apparent that the drywall and studs are not square to opposing walls. 2 sheets of drywall have become visible through the tape, mud, and texture of the ceiling. There was a piece of trim I could fit my hand behind. There was a piece of door trim that was so far away from the floor that you could feel a draft when you put a hand next to it. Then when they put the door trim on, the painters forgot to paint both sides of the door trim, and they got paint on my floor that I had to scrape off. Lots of our exterior siding had cracks where nails were put through too hard. We had a roof leak almost immediately. Not to mention that you’re putting 300k+ out for a house and you get zero options. You get it as it comes. Then the HOA this builder has chosen for this area doesn’t even send you mail to set up your accounts but they will drive the neighborhood at least twice a month and fine you for your trash cans being in front of the garage door. Overall super happy with the amount of home I got for the price, love the location and my neighbors. But the quality is not up to standards. Make sure to hire inspectors for framing and final walkthrough. Best of luck. ... More

I tried leaving a full ho eat review and kept getting an error message on this site saying I need to use at least 5 words. I used like 200. A bit odd that my negative review was somehow being blocked. The stars I left are accurate to my experience.

Centex is a decent track home builder. We loved working with Melissa in the sales office. Brett the superintendent was nice and helpful. It was a little disconcerting that he didn't have the items from our home inspection fixed before our walk, but it appears he was able to get them fixed before we closed. Overall we love our new home; however, using their lender was a total nightmare! Don't let them talk you into, or let them pressure you into using their lender. Pulte Mortgage is horrible!!! To say Pulte Mortgage is slow, and non responsive, it an understatement! It's almost impossible to get a live person to answer the phone. If you are able to actually talk to one they don't have answers and don't call you back. Pulte reps took on average a week to respond to emails and to voicemails, They took almost a month to even get a yes or no and not till I told them if I didn't have an answer by the end of the day I was not going to use them and because they were so horrible I wouldn't be purchasing the Centex Home ether. I was told by Centex that if I used Pulte Mortgage the process would go quicker and be smoother, definitely not true! As a note I had a pre approval with guaranteed close from another lender (who also offered to match the incentives from Centex & Pulte Mortgage). I should have used my lender... To top it off my Pulte loan loan was sold before I even made the 1st payment. To summarize: Centex Yes! (with my lender) Pulte Mortgage Definitely NO! ... More

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the shower as a toilet. Every time I would go to the property I would find something else wrong or damaged. Finally at the final walk through, we noticed a number of items were either damaged or not completed. The kitchen island was damaged at the bottom beyond repair, the tile around some of the outlets in the kitchen were cut too short and were gapped, the front porch light was missing, the door bell did not work, paint was missing is spots. All of which are still not corrected. Most of the other items that were not completed are now complete. Overall, we are enjoying the house, we just wish that the process would have gone smoother. Again, I do understand the worker shortage, but some of the guys, NOT all, that did do the work need to have a little more pride in their work. ... More

The initial process with sales person was great. He was very helpful and answered my many questions. Unfortunately after I signed the purchase contract things started to go down hill. I needed house insurance that process went through the team, not a good experience. everyone wanted to help but that did not happen. The left hand did not know what the right hand was doing. As far as repair requests and promises That did not always happen. I was told one thing and that did not get done or got forgotten. There were many things that did get done but not easily. workmanship on the detail inside work was of poor quality. Some of the team were great, but not easy to get things done if everyone is not on the same page ... More

The night we closed, about 20 minutes after we walked into the house for the first time, I found a leak in the wall. Supposedly there was an issue with a piece of the back siding, so the hose bib needed to be removed in order to complete repairs. After the hose bib was replaced, it wasn’t screwed back on tight enough so water was leaking in the wall for an unknown amount of time. Drywall was damaged, insulation was soaked, and a considerable amount of water was seeping up from under the floor which was how the leak was discovered. Subsequently, the floor in the entire house needed to be replaced. It took exactly 1 month for all necessary repairs to be made which was an unacceptable amount of time. Granted, everything got finished, but the lack of urgency displayed to us when it came to getting our issues taken care of was very disappointing. ... More

I love the layout and the finishes on my new house. Unfortunately, I’ve been in the house for one month and the microwave and sprinkler system have already had issues. There are raised paint dots all over my floors that were not cleaned up and also missing grout in several places, as well as weather stripping that has already started to come off the doors. I really liked working with Lily, she was attentive to the issues I had before I closed. She is very knowledgeable and quick to respond to any issues. I had a shelf put in by the trim carpenter in one of the closets, the original bar was taken off the wall and moved and a new one of a different color was put in. We were not given paint samples so I cannot cover the large patches of drywall that were stripped. The most recent concern is that a work truck from the Centex home next door, drove over my sprinkler system, which now is not working on that side of the house. There was a lot of carelessness to get these homes completed quickly. ... More

I wish it was a better communication system