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Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2990 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Buyer beware-do elsewhere
- Cynthia B.
- Verified HomeBuyer
- January 25, 2024
- Denton, TX
I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales ...
Centex Homes responded:
We're disappointed to hear that you've had these issues with your new home as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Not happy
- Vasilios P.
- Verified HomeBuyer
- April 05, 2023
- Conway, SC
All started out well but many issues came up and repairs were scheduled and missed by contractors. Calls weren't being returned by the supervisor and we had to leave multiple messaand texts to get a reply. Our issues are still not resolved after occupancy of 2 months now. I would never buy again from Pulte.
Centex Homes responded:
Hi Vasilios, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Poor
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Katy, TX
Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Very frustrated with quality
- Blake F.
- Verified HomeBuyer
- February 02, 2023
- Van Alstyne, TX
The quality is horrendous. Paint runs everywhere. Things we blue taped to be fixed were not done we were even told by the build that he watched the painters take off blue tape and do nothing. Missing flooring, missing caulking, hole in the pantry, stains on the carpet. Yard looks like crap looks like they threw it together in an hour which they did on the day of closing. Patio has line where they left a hose when it was drying. Trash everywhere in the yard from the trades working on other houses. Sharp Nails sticking out on hand rails on stairs (they finally fixed)and filled the holes with ...
Centex Homes responded:
We are so disappointed to hear that there are so many concerns in your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Disappointed, my brand new home has so many flaws
- Marny W.
- Verified HomeBuyer
- January 14, 2023
- Van Alstyne, TX
Still have several open issues 45 days after close. I believe that all my open issues will be address eventually
Centex Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Displeased
- William S.
- Verified HomeBuyer
- October 13, 2022
- Houston, TX
We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.
Centex Homes responded:
We are thrilled that you are pleased with your home. Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Centex Homes - We have been concerned with all the repairs that have been necessary
- Judith O.
- Verified HomeBuyer
- July 16, 2022
- Davenport, FL
We have been concerned with all the repairs that have been necessary in a new constructed home. Our experience with the construction managers has been outstanding. Don’t think we would purchase another Centex home.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
Poor workmanship and materials
- Patricia C.
- Verified HomeBuyer
- April 13, 2022
- Taylor, TX
Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Centex Homes - The backyard is so soggy and it retains water due to which I
- Rajesh C.
- Verified HomeBuyer
- September 07, 2021
- Wesley Chapel, FL
The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.
Centex Homes responded:
We are disappointed to hear that our warranty team has not been efficient at addressing your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
House Build
- Anonymous
- Verified HomeBuyer
- September 15, 2020
- Aubrey, TX
During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different ...
Centex Homes responded:
We are so sorry to hear that you didn't have a pleasant experience working with our team. We have provided this feedback to leadership so they are aware but also welcome you to send any additional information or outstanding concerns to customersupport@pultegroup.com so our team can look into them. Thank you for leaving a review. ^AS ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Calling for help day 1 of move in
- Anonymous
- Verified HomeBuyer
- January 08, 2020
- Davenport, FL
We have honestly had nothing but issues unfortunately since moving in. Broken sewer lines. So bad that we had to call emergency line on Christmas DAY when whole house lost sewer use. Not fun with tons of guests. We had to have an electrician out within first two weeks too for an issue with outdoor lighting. The tub was clogged with grout and I had to reach into the pipe and clear it. Something we asked in walk-through to be completed. There is grout smeared all over our tile floors and we have had to scrape it off. The pantry door does not latch and neither do many of the other doors in the ...
Centex Homes responded:
We are so sorry that you have had a negative experience and that the sewer line issues even affected your holidays. We would like the opportunity to discuss this situation and work together to make things right. We would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Centex Homes - Centex agent was very rude and misleading on several issues.
- Bryant M.
- Verified HomeBuyer
- November 19, 2019
- Louisville, KY
Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.
Centex Homes responded:
It is incredibly disappointing to hear that you had this experience and we would appreciate if you could email socialcare@pultegroup.com so we can learn more. Thank you for taking the time to leave this review so we are aware and can alert leadership. ^Abby
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 3
Average build quality
- Dekever M.
- Verified HomeBuyer
- May 07, 2019
- Blacklick, OH
It’s a nice looking home. Build quality / materials not that great. I wouldn’t go this route again . It’s not a bad home. I’ve learned a lot from this experience
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Great price
- Anthony S.
- Verified HomeBuyer
- April 23, 2019
- Fate, TX
The price was right, but the whole process has been a headache. To the point where we almost backed out of the deal. Still dealing with issues getting things completed and it’s been almost 2 months after we moved in.
Centex Homes responded:
We're disappointed to hear you haven't had a good experience with us and we'd like to help if possible. Please don't hesitate to email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Once they sell home, they forget about you. All problems we have faced Pulte doesn't care. I wish we never bought this house.
- Kurt H.
- Verified HomeBuyer
- April 02, 2019
- Conroe, TX
It is very difficult to reach anyone for help. Pulte is not very good at responding to your needs.
Centex Homes responded:
We're so sorry you've had trouble getting in touch with us! Please email us at socialcare@pultegroup.com and we'll be happy to assist. --Sarah
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Too Much following up on all fronts!
- Shannon R.
- Verified HomeBuyer
- May 02, 2024
- San Antonio, TX
Pulte Homes sells you on the pricing and incentives for the new home build. However, once you are hooked into the process, their lack of communication, disorganization and not meeting timelines was more than a new buyer should handle. I kept expressing to them that home buyers only purchase 1 or 2 houses in their lifetime, why do they make their process unbearable? I was many times close to cancelling the deal and forgoing the Ernest monies. However, I did not because I really like the lot of land the house was built on. I also felt like they took advantage of me because I was a remote ...
Centex Homes responded:
Hi Shannon, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Plenty of Issues even BEFORE closing
- Matthew H.
- Verified HomeBuyer
- April 17, 2024
- San Antonio, TX
I should have walked away even before closing on home. Mario (the builder contact) is a joke and not take your issues seriously, even lies. His mgr. Kenny allows this to happen obviously. The warranty shop has been responsive to my issues. Rebecca is now back in the picture from maternity leave and now attempting to clean up the mess I’ve had. I’ve submitted many work orders to be completed and I just closed on home 02/16. I’m hoping that everyone doesn’t have an experience like this. Not what I expected for a big purchase and new construction home!
Centex Homes responded:
Hi Matthew, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Lazy, messy workmanship, lazy project manager
- Brian L.
- Verified HomeBuyer
- October 26, 2023
- North Port, FL
Sloppy work, and dozens of issues from the moment we moved in. Project manager Reuben scared my wife by showing her a picture of an alligator he saw on the lot after I told him she was afraid of alligators. We showed him some issues and he didnt apply the fixes to the house. We still have a big stack of extra boards they haven't taken away. Cracked bricks, ungrouted areas letting bugs in, warped doors, unfinished screens, unpainted areas, scratched mirror holes in the drywall, cracked garage door support, messed up landscaping, no peep hole installed, doors not latching properly, dozens ...
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. We are glad to hear that Brittany is working with you to resolve these issues. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^AF ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Issues within the first month
- Dominike B.
- Verified HomeBuyer
- June 02, 2023
- Forney, TX
We have found several issues within the 30 day warranty of initially purchasing the home that makes us question if the home can support or last us in the long run. The fact that they don’t finish painting the garage is another issue. This was not mentioned during the purchasing process. We have found a water bottle in our background full of urine. It was removed, however why was it in our backyard to begin with? They give you 1 point of contact for the 30 day warranty, which is time consuming because that person has 20-30 other things to do in addition to helping us. A dedicated person ...
Centex Homes responded:
Hi Dominik, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Horrible building experience!!
- Craig W.
- Verified HomeBuyer
- February 13, 2023
- Concord, NC
So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.
Centex Homes responded:
Hi Craig, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Lack of accountability with the warranty department and low end contractors with no integrity
- Brandon B.
- Verified HomeBuyer
- February 02, 2023
- Jarrell, TX
I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people
Centex Homes responded:
Hi Brandon, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
OK and over priced
- Anonymous
- Verified HomeBuyer
- October 06, 2022
- San Antonio, TX
Overcharging for houses that don’t have fans or garage door openers. Then telling me by not putting fans and garage door opener that I’m somehow saving money which is not at all.
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 4
Centex Homes - I went to closing all the way from Tennessee to Florida than
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Kissimmee, FL
I went to closing all the way from Tennessee to Florida than find out they hadn't been finished my house that's happened 2 times
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
46 days past our closing and we still haven't moved in fully due to punch-list not completed!!!
- Gerald R.
- Verified HomeBuyer
- July 12, 2022
- Murfreesboro, TN
I'm just going to say the project leads Cody, and Abbi seriously dropped the ball on our home. We were forced to close or be charged an additional 500$ a day until closing. We are 46 days past our closing and we haven't finished moving in due to long list of punch-list work that needs to be completed. The quality of finishing work is abysmal, and even after 3 attempt of I-worc trying to fix their horrible paint/caulk job we are hopefully going to get results from a new sub-contractor. When the best that our project lead Abbi can say to us is that your house is livable there is a problem. ...
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Centex Homes - Lack of sense of urgency and detail
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Lakeland, FL
Lack of sense of urgency and detail
Centex Homes responded:
Hi, ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
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