Centex Homes Reviews

Still have things that need fixing but no one ever comes to do any thing!!

Horrible customer service with construction manager JOE.

I don't know I could recommend Centex in good faith if someone were to ask. I am going to be getting another home in the area soon for myself and am not considering another Centex proiperty.

We were really excited to get into our new home as it was really beautiful and had the space and many upgrades we were looking for. However, upon move-in about a month ago, we began to notice and experience many issues and we have now started to worry about the quality of the build and the customer service when there are issues. We noted two major concerns during our final walk through, and only one issue has been fixed to date. We haven't heard anything or a timeline on when the other issue will addressed. Additionally, after closing we came in to find drywall paint and dark stain in several spots on our brand new carpet from some of the issues we had asked to be repaired prior to closing - no update on this and what, if anything, will be done. Carpet and padding already worn down on the stairs because carpet was installed too early. Also, I ran my dishwasher one time after moving in - it was fine. Second time I went to start it, I received an error code and it never worked again. Per the Whirlpool warranty with Pulte, I contacted the service folks and it took 2 weeks before a service person was available to come out. When they did, he said the dishwasher has a bad panel and the panel needs completely replaced. Still waiting for parts to arrive so they can fix (and hopefully it does actually fix it). I asked for a new one, as it is clearly a lemon - no response. It has been almost a month now that I have not had a dishwasher in a brand new house with a family of four. Additionally, our irrigation system has not run since we moved in and no one has responded to our concern about this. Our sod is brown, and there are tons of tall weeds growing in the grass. Additionally, the grout is already cracked in the upstairs bathroom, the doorbell does not ring properly, we are missing screens on some of the windows that should have them - just to name a few issues. Though we did get a lot of house for a reasonable price, I am glad we didn't pay more because the quality is just not there and neither is the service. Also, don't rely on information provided to you about the home on paper alone. We did a quick sale and during the process we were told our home had a 4 foot garage extension, we signed paperwork with our offer that showed it was included and then we discovered it did not actually have this option, which was one of the reasons we had made an offer on the home. If you are thinking about buying, I would encourage you to visit in person and ask lots of questions and verify things (especially sizing of rooms, garages, etc) yourself. If all of the issues were addressed and in a timely fashion, I may feel differently - but as a brand new home buyer, it's apparent that the company puts up so many homes, and right on top of one another, and their focus is quantity/making money. I haven't experienced that they care about quality and good workmanship. I don't think they care if their buyers are happy after move-in.... they are on to the next home and sale. Overall, the entire process has been stressful and we have more questions than answers or help, unfortunately. ... More

The walls are made from wood therefore you can hear any type of noise. I am used to brick walls and more pricacy.

Centex's warranty customer service department is either incompetent or worse, not willing to stand behind its warranty. For the first two weeks after we moved in, the on-site project manager took care of any warranty issues we had. After we started having some electrical problems a month later, we were told now we have to call their customer service. We contacted their customer service to have an electrician come out and take a look. Centex told us they made an appointment for us. When the electrician never showed up I called that electric company but was unable to get hold of anyone. I called back Centex and they told me they made an appointment with a wrong electric company. After that, Centex made another appointment, this time with a different electric company. Guess what? They didn't show up either. When I called that electric company to find out why nobody showed up, they had no idea what I was talking about. I don't know if Centex warranty customer service is doing this intentionally, so they don't have to stand behind its warranty or they are just plain incompetent. In the meantime, our electrical issues are still unresolved. ... More

The experience has been bad thus far. However, I have been ghosted after having some issues with the extended warranty on couple of my appliances. Additionally, I have complained about the standing water within my yard, which is still under warranty I must had, but still no one had made the effort to come and get this situated. I am getting the sense that they are doing as much as they can to not honor this warranty.

I chose a newly constructed home over a fixer upper, because I did not want to deal with the workmen and hassle of sourcing materials etc, however it feels like a fixer upper, the finish is very poor. the floor is dull, the bathroom panels are not sealed and have gaps, I am worried water is going to seeped thru the gaps and I am going to have mold. the accessories are cheap and outdated, the front door at least could have a door handle instead of the round doorknob. the bedroom doors have closet doorknobs and cannot lock, the toilet seats and cover are heavy, I have not seen those heavy toilets and round knobs in a very long time, no bathroom windows in 2022. back door the space for the dead bolt is not chiseled out properly, some base board are not corked fully, there was grout, paint and dirty spots all over the floors and walls plugs are sealed and flat to the walls, the light switches are dated. the master bathroom could take a double sink, could have left an open space under the staircase. pantry too small and wire shelves way too narrow. The community could use a pool especially because it gets so hot during the summer and a play ground would have been nice. we could have gotten ceiling fans. I feel like, we just got the bare bones, saw same design by Lenar and the finish was much better. to say the least I love the house but disappointed in the finish product. sunken lights in the kitchen, we are in the 21st century. We could use some noise reduction windows considering, we are so close to the where the train passes and honks consistently. Please make some improvements for the future homes thank you ... More

Upon first walking through the homes we purchased, we liked the colors and the fact that it was mostly tile flooring. We also liked the distance between houses. It seemed like pretty much everything we wanted. However, upon moving in and really getting to see the walls and doors and windows, we began quickly noticing a LOT of issues all with quality of workmanship. This house was thrown together so fast by people who really didn't know what the heck they were doing. All of the switch plates and doorstops were put in place before they textured and painted the walls so they are all a mess! We have to go out and buy all new to replace them. Also, the dishwasher was thrown in and not even leveled out so it is crooked and pulling the metal bar out of place at the top. one foot is completely on the floor and the other foot is as tall as it can get. UNREAL! There are large globs of caulk and plaster all over the window sills and molding along the floors and windows, even the door entryway and they painted right over it so it looks messy and cheap. When you see the entire home the few times we did before moving in, we didn't see the details because it's just so overwhelming. but as it settles with you and you begin to get familiar with it, things start to jump out at you. Our bathroom mirror was scratched really bad so after we moved in and noticed it, they brought a new one out a few weeks later to replace it and it was dirty when it was installed and they left it dirty. I cleaned it and as I did, I noticed it was also damaged from behind so I had several large black spots. I let them know. A few weeks later they showed up with a new mirror and this time they cleaned it outside and found more scratches so they didn't install it. I am still waiting for a new replacement mirror. The irrigation system is not place well enough to fully cover our yard so we have large brown dead areas. We also have many of the heads in so crooked, they don't cover effectively so we will have to dig them up and straighten them out. We also need to add a few more heads to cover the dead grass and hopefully bring it back to life. The door to the garage isn't installed correctly so the door doesn't want to close properly. You have to slam it ad then the entire wall shakes and moves like it isn't correctly tied in with the rest of the house. Overall, we are highly disappointed in the quality of the build as well as the responsiveness to our needs after move in. It really is a problem when they tell us at the time they will fix it or add to it and then later tell you why they won't or couldn't. We have built many homes before and this one is just a huge disappointment all around. It's going to take us a lot of our own work and money to correct the sloppiness and poor craftmanship of this house. ... More

The model of the home I truly like, however, the home was just thrown together just to pease me. The home was support to been deliver to me on Dec 7, well it was pushed out due to material was not ordered. I feel like once they received the material they was on a time crunch which made them throw the house together and not looking out for the well being of the buyer. all cheap material has been placed in the homes and the buyer has spent all of they life saving to buy a quality home which was not delivered. And now we have to replace things. I'm not happy with this builder at all.

Horrible. Nothing completed . Missing things. Was told will put in workorders. Made appointments. Never showed..

I am having a difficult time getting responses for service requests regarding issues found in the home.

They are not responsible and not talking any accoutable only my bulider is responsible

The home ostelf is nice and, if made with care, would have been a great home. Unfortunately, I was not given any spicket for the backyard, the floors creek, and laying down the sod was shoddy. Make sure you notice as much as you can before closing because after you do, good luck getting something worked on.

Overall I have a good experience buying my house. Carter and Kristen were great. Kristen is full of information and will tell you” let me work for you, that why I’m here”, she is 100% hands on and will update you on every step of the process. Now the issue is dealing with the warranty department.

We had a decently easy buying process, not many delays and open communication, but the second closing papers were signed and money was in their hand we have had horrible customer service. I was promised two missing components to my home within two weeks of moving, and after several emails and unanswered calls we still don’t have them nearly two months later (except for a “hey there, did you get what you need?” Email that i answered and got no response) They are very nice before they get their money, but then it’s onto the next buyer with no follow up or care for those who just moved into their homes. Their contractors also openly litter and walk through our yard and mulch bed and step on our bushes (seen on ring doorbell) with no care as if we are not a closed property. If you’re looking for a comfortable buying process only to be pushed off the ledge to figure every little thing out post closing yourself, Centex is right for you. ... More

Alicia is PHENOMINAL to work with in the sales dept, she is so sweet and very responsive all the way through the process; even after closing she responds. She gets a 10/10 in my book. Chaz in the building dept stopped communicating after closing, I thought that was very odd. After all people go though during several months long in the building process and awaiting closing - one would think you would at least pass the homeowner along instead of making them feel cheated or cheap. Sending people to voicemail and asking them to reply via email only seems very shady/shaky - only to get no reply back or several days later get a reply. This does not make anyone feel good considering the huge investment/purchase to have a new home built. If I were buying a piece of furniture I would expect lag, but this is a home for families to live in and we should be treated with top notch customer service. The process is very time consuming and all parties involved need to have ALOT of patience during the build. Good luck to anyone looking to build a home with Centex. It will be built, it may take what feels like forever to be completed, and may have a punch list that still isn't fulfilled/completed after 30 days of closing, but its possible to make it a home. Be very patient is the best feedback I can give! ... More

Many things could have been handled before settlement if they cared.

There was a lack of communication, took 5 months longer than originally planned and had multiple AC leaks within the first week. It was a horrible experience overall.

we love the lot we picked out and the model home (Rosemont) we chose. when we purchased it was a pre-package deal for that model. so we assumed that all the material was ready to go for the construction since we could not make any changes. so we re on the assumption that the target closing date would be on schedule. did not happen. it took a month longer! our congratulation day with the field mgr was not the best experience either. we did not have a lot of time to inspect the house completely with him. he new about some things that needed to be fixed, prior to us meeting with him. we found some things that stood out which he added to the list. after the closing and we moved in, we found a lot of items that needed attention. we made a list and sent it in. by the way, i mentioned just after closing that none of the entry doors are locking properly with the dead bolt. they come in and adjusted but they are still not correct. you need to close the door part way than lock with dead bolt. if you close all the way the dead bolt doesn't work. we have a lot of paint issue's and dents in wall's. we feel that everything was rushed thru to complete, considering they have several houses they were to complete, which is ongoing. to finish this review, this shows the poor quality of workmanship and prior inspection that should have been done before our final walk-thru day. also i have requested paint samples for the walls and trim for the interior of the house so we can start touching up the paint issue's, this was back in beginning of january, no response. mind you, we love the house and made the correct choice for our retirement ... More

We had quite a few issues, some that still have not been corrected and now more issues have come up, such as our drip system is not working correctly and I had to shut off the main water supply because even in the off position the system was still running. There are areas that need paint touched up and we were told we would be receiving a touch up paint kit to do this ourselves. There is a dent in one of our garage panels that has yet to be addressed and the pop outs on the exterior of the home are missing. Apparently this was missed during the building process.

I recently purchased a new home at Carters Station. The home was not ready at closing. The home “celebration” was a disaster. Much of what was supposed to be fixed wasn’t and still hasn’t been corrected, even though I closed over a month ago. There are still serious issues with the ceilings, floor, dry wall, paint, nails left in the carpet, leaking facet, etc. The home was a mess upon move in, with TONS of sanded dry wall patching debris in the carpet, staples left on the stairs that my kids stepped on. Honest opinion- if I had to do it again, I would have bought elsewhere. There is just no pride In workmanship and no quality control on the finishing work. Cody Charley ... More

Insanely difficult to get the simplest of things fixed.

Home was not ready to be moved in by closing date, yet they still had us close on home and have tons of stuff to fix while we live in it, and they are dragging out fixing everything

Nothing is good. Not at all happy with quality