Centex Homes Reviews

We have been concerned with all the repairs that have been necessary in a new constructed home. Our experience with the construction managers has been outstanding. Don’t think we would purchase another Centex home.

Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.

The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.

During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different answer every time. There was a large lack of communication between the Dallas Office and Colorado Office. Not all of it was bad, the salesman Don was great to work with. He was friendly, straight forward with everything and overall easy to work with. Another person out of Dallas office was able to provide me more information that was helpful than the people actually on my house. The house is done and I have lived in it over a month. It is a great starter home but the process could have been smoother. ... More

We have honestly had nothing but issues unfortunately since moving in. Broken sewer lines. So bad that we had to call emergency line on Christmas DAY when whole house lost sewer use. Not fun with tons of guests. We had to have an electrician out within first two weeks too for an issue with outdoor lighting. The tub was clogged with grout and I had to reach into the pipe and clear it. Something we asked in walk-through to be completed. There is grout smeared all over our tile floors and we have had to scrape it off. The pantry door does not latch and neither do many of the other doors in the home. The paint was rushed and many spots smeared on the ceiling. Lots of gaps showing. Overall just rushed and messy. We find a new issue almost daily and for the price we paid, its super frustrating. ... More

Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.

It’s a nice looking home. Build quality / materials not that great. I wouldn’t go this route again . It’s not a bad home. I’ve learned a lot from this experience

The price was right, but the whole process has been a headache. To the point where we almost backed out of the deal. Still dealing with issues getting things completed and it’s been almost 2 months after we moved in.

It is very difficult to reach anyone for help. Pulte is not very good at responding to your needs.

Pulte Homes sells you on the pricing and incentives for the new home build. However, once you are hooked into the process, their lack of communication, disorganization and not meeting timelines was more than a new buyer should handle. I kept expressing to them that home buyers only purchase 1 or 2 houses in their lifetime, why do they make their process unbearable? I was many times close to cancelling the deal and forgoing the Ernest monies. However, I did not because I really like the lot of land the house was built on. I also felt like they took advantage of me because I was a remote buyer and not there weekly to check on progress. This is my third house purchase and this experience was 2/10. Pulte needs to do MUCH better. ... More

I should have walked away even before closing on home. Mario (the builder contact) is a joke and not take your issues seriously, even lies. His mgr. Kenny allows this to happen obviously. The warranty shop has been responsive to my issues. Rebecca is now back in the picture from maternity leave and now attempting to clean up the mess I’ve had. I’ve submitted many work orders to be completed and I just closed on home 02/16. I’m hoping that everyone doesn’t have an experience like this. Not what I expected for a big purchase and new construction home!

Sloppy work, and dozens of issues from the moment we moved in. Project manager Reuben scared my wife by showing her a picture of an alligator he saw on the lot after I told him she was afraid of alligators. We showed him some issues and he didnt apply the fixes to the house. We still have a big stack of extra boards they haven't taken away. Cracked bricks, ungrouted areas letting bugs in, warped doors, unfinished screens, unpainted areas, scratched mirror holes in the drywall, cracked garage door support, messed up landscaping, no peep hole installed, doors not latching properly, dozens of nails scattered throughout the mulch and the list goes on. I was also told the home would have hurricane windows and it didn't happen. Happy with Brittany and Ryan and the work they did, but I'm not happy with the workmanship, or effort of the project manager or construction team. I saw when the house was going up that the work being done by other project managers was better, so I'm really disappointed. I'm happy with Brittany who is working to resolve, but I wish she didn't have to. ... More

We have found several issues within the 30 day warranty of initially purchasing the home that makes us question if the home can support or last us in the long run. The fact that they don’t finish painting the garage is another issue. This was not mentioned during the purchasing process. We have found a water bottle in our background full of urine. It was removed, however why was it in our backyard to begin with? They give you 1 point of contact for the 30 day warranty, which is time consuming because that person has 20-30 other things to do in addition to helping us. A dedicated person would have been more helpful and less stressful. The 30 day warranty should be extended to 60 days because we are still finding issues within the home. ... More

So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.

I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people

Overcharging for houses that don’t have fans or garage door openers. Then telling me by not putting fans and garage door opener that I’m somehow saving money which is not at all.

I went to closing all the way from Tennessee to Florida than find out they hadn't been finished my house that's happened 2 times

I'm just going to say the project leads Cody, and Abbi seriously dropped the ball on our home. We were forced to close or be charged an additional 500$ a day until closing. We are 46 days past our closing and we haven't finished moving in due to long list of punch-list work that needs to be completed. The quality of finishing work is abysmal, and even after 3 attempt of I-worc trying to fix their horrible paint/caulk job we are hopefully going to get results from a new sub-contractor. When the best that our project lead Abbi can say to us is that your house is livable there is a problem. I'm not going to go through some rant here because there is hope as we are working now with Brian who is coordinating the repairs and we greatly appreciate his efforts. I just wish they took time to finish the home before forcing us to close. Also working with Jill was a pleasure as well. ... More

Lack of sense of urgency and detail

The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be done. On top of all that they are supposedly not tearing out and replacing but shaving down and redoing the top. If you’re looking to buy a home with Centex make certain that things that need to be done are done before you close otherwise good luck. ... More

My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder .

The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.

Homes are slapped together workers not double checking their work. Warranty take forever to get somebody out there. My front door was not installed correctly. Had to hire my own guy because 84 Iumber is worthless. I have 2 cracked windows. Still waiting for that.

the whole inside of the house is painted the same color. all the walls and trim work? water company charged us for 19000 gallons of water used, we were not living there yet and still as this date haven't?

Extremely poor communication, already found problems in the home within the first month.