Centex Homes Reviews

construction materials of very low quality and very poorly built with many defects and very slow to fix what was wrong

This is my third brand new home I purchased and the manner in which this brand new home was turned over to me after closing is not acceptable. Absolutely sub par. Minor issues arise and that is understandable but we are currently dealing with MAJOR issues with my home which the building manager has a rebuttal for each issue we present. Construction is not my profession so when Dennis, the building manager has a solution to our issues it involves manual labor on our part. During the building process, while giving himself kudos and accolades on his experience and expertise, he mentioned on occasion that his workers dont know how to measure well and do not know what they are doing. We see why now and if that is the case, he should be watching his workers closer. Currently we are dealing with a framing issue with a 4 inch discrepancy, exposed nails in stairs and flooring, debris left under padding of carpet, thin carpet padding pointed out by contractor, ill-fitted doors/door frames, no heating cooling going to downstairs, ill-fitted lighting fixtures, incomplete/non-existing weather stripping, front door turn-lock ill-fitted, debris and trash with exposed nails and trash including beer cans left in backyard, excess trash and insulation left in furnace, exposed glue on laminate and a host of other problems and issues including unnecessary caulking just to pass inspection. 2 stars are given for responsiveness to some of our issues but when contractors arrive, they are baffled by the workmanship and cannot complete some work because the issue runs deeper. Current problem has to be addressed by higher ups on possible next steps due to no easy fix. It’s frustrating and unfortunate to deal with such problems from a new build. ... More

Sales experience was great. We were told many things by our salesperson. Only a few of those things were honored by the builder. I did not appreciate the initial price hike for my house that happened simply because 2 lots were sold before my salesperson delivered my contract. My price was increased $8 000 per sold lot for a total of $16,000 in those 2 days. The workmanship was questionable from the time they started the frame. There were crooked support beams under window frames, crooked window & door frames. Studs had pieces of wood missing from them, because they are glued together to create the desired length. The field manager caught most of the issues, but I caught a lot. The builder hires contractors who hire subcontractors and no one seems to actually work directly for the builder. This may be normal, but in my opinion it lessens the quality., and the end result shows it. Everything from the drywall work to the paint to the landscaping to the garage door installation was poorly completed and in some areas actual damage was done by the installers and the installers admitted it was intentional. There are drainage issues throughout the development because the land grading was not done correctly. This is from my neighbors testimony and my personal experience. My experience with the builders customer service for after closing issues on the home is they are only there to save the builder from liability exposure; not to actually help the homeowner. If you don't have physical evidence that it is the builder's responsibility,, like photographs or video, the builder will not fix it. ... More

Overall this has been a terrible experience. House was not finished when we closed. A/C and furnace wired backwards, causing the furnace to constantly trip the breaker during cold weather (got that fixed about 5 weeks after closing), back porch catches water by the back door (sloped wrong direction - under re-construction now), sprinkler system did not work, master bath shower would not drain (not slow - didn't drain at all and had water in shower basin for 2 weeks), waited about a month for the appropriate front door knob to be installed, living room HVAC vent would not open, paint spilled on garage floor and concrete is discolored. Paint and workmanship is sloppy and needs plenty of touchups. Asked for paint so we could do some touch-ups ourselves but still don't have that. Closed 6 weeks ago and still waiting for lots to be fixed. Contractors that do come by track mud and make a mess. Back yard needs re-sodding where some contractors made it into a mud pit. I feel sorry for the people working for CenTex. I assume they are well-intentioned but this development really is a mess. ... More

Terrible experience with the builder, wish I never bought from Centex (Pulte). They talk about delays, but when you see other home being built and your is not, very disappointing. Communication is terrible, updated email don't tell you the truth on what is going on with your home. After the move in so many issue from leaky windows, floors having bubbles, cabinets not installed correctly, access to attic left open. pressure washing horrible, The yard is full of nails, razer blades, cut metals. Doors don't open on close correctly, bedroom shelfing falls down. No bang for your buck with this company. Do your homeworker, get anything promised in writing from the sales department. Buyer beware. ... More

Centex constructions manager and warranty personnel are not on top of things. The workmanship is inferior, and the quality of the house is not what I was expected for someone paying over $300,000 in San Antonio. Two months after closing escrow, Centex never completed the items identified during our home walkthrough. The second-story floors are squeaky and uneven. I am concerned about the way Centex framed my house. The exterior painting was poorly done. You can see all the irregular spray marks all over the place. The driveway and front of the house were dirty, and the roof was full of paint. It was unfortunate to get the keys to our new home and find it like that. ... More

Drywall was, and is still, terrible, the finishing guy kept telling me it was done and it wasn't even close. They can't even finish it STILL. Embarrassed to live in it or show anyone else. Patched up the errors with caulk, every error. Paint missing on portions of the wall. Drywall tape still popping out. Drywall texture still missing. No one cares when I tell them to fix it. It's been over a month since I signed. They tried to put a light oak trim filler in the cabinets with dark cherry color and thought I wouldn't notice. Paint splatter and caulking on the floors, window glass, and everywhere it shouldn't be, not clean, keep leaving the door unlocked when they're "finished working" on it for the day. Worst. Experience. ... More

The quality of the house is very poor. There are a lot of issues inside the house. My field manager made me to sign the closing document and promised me that he will fix all issues in a week but it’s been 2 months. No one is addressing my issues. Paint is already coming off from walls. Even a small strain on the wall is not going when I rub on it. I paid 3000$ extra for painting. I am very much disappointed with this. There are a lot of squeaking noises in second floor. I am not sure if it is a structural issue or carpet issue. I dropped emails to my field manager and RDUWarranty but no one is willing to address my issue. I didn’t expect this from Pulte. They are losing their brand value. ... More

Stay away from Centex Homes, POOR Workmanship, POOR Quality Control, POOR Materials, they DO NOT CRAE about customers, we are just a number to them! Take your money somewhere else! There are plenty of builders that offers better value for your money.

This house was built so poorly, I would need to take over 100 photos to show someone. I can't even begin to try and describe the issues from walls being crooked, lack of 90-degree angles, lack of caulk where it needs to be, massive gaps that were caulked instead of properly worked. The trades this company hires to do their work are absolutely garbage. Overall worst experience and in the community Facebook group, I am one of the hundreds of people who have had a worse or similar experience. Centex should be closed down.

Builder Usman is terrible never spent time with me. He didn’t fix any of the issues. I met different builders every time i went to meet up. Make sure you get a inspector. I had a leaking ceiling on my first 3 days in my hole and without power for 2 days.

I closed in November and still at missing stuff from my home. Unacceptable

I have lived in my home less than 2 months and it is little falling apart. The longer I live here the more issues I have. The attention to detail is terrible. The quality is terrible. My cabinets must have been installed by someone with no experience. The texture and paint have to be fixed. The shower rod is so cheap it literally broke when I hung my shower curtain. I’m so frustrated with this home.

Poor workmanship. The day I closed, there was leak from broken pipe that was poorly done from the ceiling that flood the house. Electricals not done properly and too many issues with the home. Don't be in rush to close, wait at least a week after the house is completed.

Nothing but lies and wrong information. Very poor workmanship that even the sub-contractors that were hired by Pulte and were told to come and fix all the issues we encountered said that "Pulte has gotten a very bad reputation for delivering very poor products, they cut corners, use very cheap materials, hire just about anyone to do as much as possible and move on to the next victim." "Bottom line (money and huge profits) is the goal for them." Next, what I just shared is not the exact words that were used by the contractors but close enough to get the point across. We have lost so much hard earned money from our savings because of Pulte. It's been 2 months since we have moved in, and there are still other serious issues that need fixing, namely, 80% of the kitchen cabinets (supposedly brand new) need to be replaced because they are either damaged or warped. It's nothing but a nightmare. This home was not free so that we would say...well it's free, so we got an excellent deal. We are paying mortgage on this home. How these executives at Pulte sleep at night is clear evidence that they don't get down and dirty to make sure that everything that is done is with high standards, they just simply don't care. It's all about the money, and how many fancy and luxurious stuff they can accumulate. Clear case of lack of morals. You can't take it with you, and as far as I'm concerned, and those who are in the same shoes as my wife and I are in, you people at Pulte left a very bad taste in our mouths. I hope those fancy Ferraris you executive are buying is worth ruining your customers lives... "...A good name is to be more desirable than great wealth; Favor is better than silver and gold." Proverbs 22:1. ... More

These folks have a great salesperson without a fulfillment team to back them up. The field manager is unresponsive, inept, and is frankly over his head.

I still don't have my ref. and don't have a date when it coming.

I would rather not share anything. My experience was terrible. Along with many other buyers as they have expressed the same experience to me.

As a first time home buyers we are ecstatic to be building our home. At first the process started off smooth. Then we ran into issues with certain contractors which we tried to be understanding of. Then when we would bring said issues to our field managers attention it was always an excuse if that was supposed to be done and this was supposed to be done but no explanation as to how it will in fact get done. The day of our celebration walk our home was filthy, carpet was a disaster and like I told the field manager if I wanted a used home I would’ve bought one. We have been in our home almost two months and still have work that need to be completed. It’s like they put their best face forward to get us to buy but as soon as you’re in the home you’re forgotten. For the cost of what we spent the workmanship doesn’t add up. We have electrical issues. Cabinets that need to be changed, window that need to be changed. Paint still on our LVT floors. We plan on selling as soon as we are able to and going with a custom builder. This company has left a sour taste in our mouth 10/10 would not recommend!! ... More

Every aspect of the home was cheaply done. Mold growing in ceilings, sod dead the minute I moved in, doors falling off the hinges, paint all over the ground and doorknobs. To get warranty service you have to call the manager’s manager just to talk to someone. Would not recommend centex or Pulte to anyone.

When we finally closed on the third try because we had to get out of our home under contract, it was a nightmare and has been since. There are too many issues, photos and videos to count. We are still living out of boxes over a month later. We should have come in and started hanging curtains and enjoying our brand new home. There is nothing happy or beautiful about this experience and I think someone should compensate us for it.

I’m not sure that I have enough space to truly voice my disappointment for this whole process; both sales and building. I wouldn’t recommend this team of builders, nor the mortgage company they offer, during the buying process. At the end of the day, I didn’t feel like a valued home owner. I was met with arrogance, ignorance, miscommunication, lack of respect. But I’m home, I guess.

Overall experience was and still is under satisfactory. From the loan side, construction side, and the products. We still having to fix the issues and we just moved in on August 29th. My home was not done properly that our thrust and frames were off and it needed to get redone. Plus cracks on the concrete, paints peeling off, cabinets peeling off. I can go on and on. Y'all are trying to correct everything that is wrong to this day. I am beyond disappointed and frustrated with your company. I will never ever recommend you all to anyone. I have pictures and videos to prove how my home is unsafe, but y'all closed us anyway. We didn't find out any of this after we we're all moved in. Someone needs to give me a call, because I am beyond livid. Granted that the warranty people are trying to do the best they can. However, we shouldn't even be in this position to begin with. ... More

They installed the incorrect HVAC system on my new home and refuse to resolve the issue. My energy bill has doubled and water drips inside the closet onto the flooring. I've had to file complaints with TDLR, and the Better Business Bureau. Stay away from this builder as they will not admit to any mistakes. This has made the whole experience with CENTEX a very bad one and I would never use this builder again and I highly recommend you stay away from this builder.

This was an awful experience and would not recommend Centex.