Centex Homes Reviews

Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.

The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of construction and handling of issues is not upto the mark. My friends who constructed through Pulte had a better buying experience and warranty claims. We somehow felt that the Centex tag on them became a reason for skipping many items on the build quality.

Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.

We have only lived in this house 1 month and the ac has already leaked into the ceiling causing drywall damage and mold. The AC was wired wrong and ran 24/7 for a month causing the ac unit to leak and our electricity bill to triple in cost. There was also things promised at closing that never got fixed and the vent in the roof was not sealed causing rain to leak into our attic. We have not had a great experience and would not buy a home from this company again.

Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool appliances specifically came as an incentive, but were not installed properly. For 1.5 months, despite numerous requests, no one came to attach the missing ventilation tube to the clothes dryer, indicating this was not an emergency. Finally, we were frustrated enough that we fixed it on our own dime. Not being able to safely and cleanly use a clothes dryer after move in is not an emergency? Additionally, any service personnel that came to the house had no idea what they were there to service; the plumber came 3 times because his team didn't review the prior visits and came unprepared all over again. The warranty dept has not proven it communicates at all with contractors. The most blaring issue is the lack of craftsmanship on this house with obvious hastily completed work. The amount of holes, cracks, bad or missing painting, and misaligned blinds and cabinets, and frayed carpet edges cut too short is innumerable. Additionally, the base and floor boards were poorly cut and installed and separated from the floor very shortly after move in causing ants to march in throughout kitchen and living room for days. This will be left unaddressed again and I was told by the warranty dept to pay a contractor to get it fixed even though the structural warranty should be applied. The blue tape I placed and photographes in most places in the final walkthrough before close was plainly removed without remediation. These issues still exist and are getting worse. The housing development is also not kept clean in public areas even though we are paying HOA dues. I will be unlikely to deal with this builder again. ... More

Workmanship lacking and very sloppy! Not impressed at all.

Many issues with home, water leaks behind walls, lawn issues, bowed wall.

Had several issues with our buying experience. I had several issues during the building process and had poor response time by the site manager. Things had to be repeated several times during the walk through inspections that they were not done correctly. Poor communication by the site manager when there we issues that should have been brought to our attention. We have lived in our home for over a month and have yet to receive sod. We were promised it would be done within two weeks of closing and here we are with no sod and two dogs with no yard. Overall it was a poor experience.

Because I didn’t use their lender and title company very hard time to obtain the keys

Once moved in some issues with the build were brought to the attention of the builder. They promised to resolve the issues and so far have not. They left behind concrete shoe track marks in the driveway (all across) and can’t be bothered to call me back or respond to any service request. I haven’t been called, texted, or contacted in any way since the issues have been brought to their attention. On the website there is an option to place a request, which I have, with no response. There is no phone number to call.

The home buying experience for Pulte/Centex was not a pleasurable one that’s for sure. The entire financing process was a joke. People not responding, not reading through documents submitted, delayed reviews of time critical pieces of information, more than I care to write in this review. This was a fumbled, mismanaged and unprofessional way to handle people’s financing and overall one of the worst interactions I’ve had as a consumer. It didn’t stop there, on the building side of things, during our final walk through we noticed a worker decided to urinate in the master bedroom closet. The construction manager apologized and cleaned but hopefully replaced the carpet and the padding underneath. We found some things after we did our own inspection that needed to be fixed. For the most part those items were fixed. The swells on the side of the home are flat and pool water up. That has been the concern from day 1. Instead of fixing the issue Pulte warranty decided to send landscapers out to see the area.. Well it’s been about 3 weeks now and the problem persist, and the grass hasn’t grown. We had some minor electrical issues and drywall issues with the home after move in. The contractors came out and fixed them. Other than that it’s been me making trips to home depot to fix things as they’re discovered. Dealing with Pulte Warrenty has done nothing but waste my time / money waiting around for people to show up that don’t show up on time or don’t even show up at all. Overall I wouldn’t recommend buying a Pulte / Centex home. Sure this could be a bad experience from one person but when a company drops the ball in just about every phase of the home buying experience, it shows how unprofessional the company is and should caution potential buyers. It’s more than likely this review will not be seen but for those who do see it I encourage you to get financing elsewhere, hire an independent inspector and take what this builder says with a grain of salt and do your own research. ... More

I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales lady who was so adamant about closing on that day (to get her incentive I am sure, has not contacted us, come by or anything since the day we picked up keys, and at that she was not here to get keys, go elsewhere ... More

All started out well but many issues came up and repairs were scheduled and missed by contractors. Calls weren't being returned by the supervisor and we had to leave multiple messaand texts to get a reply. Our issues are still not resolved after occupancy of 2 months now. I would never buy again from Pulte.

Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process

The quality is horrendous. Paint runs everywhere. Things we blue taped to be fixed were not done we were even told by the build that he watched the painters take off blue tape and do nothing. Missing flooring, missing caulking, hole in the pantry, stains on the carpet. Yard looks like crap looks like they threw it together in an hour which they did on the day of closing. Patio has line where they left a hose when it was drying. Trash everywhere in the yard from the trades working on other houses. Sharp Nails sticking out on hand rails on stairs (they finally fixed)and filled the holes with white caulking but still haven’t stained. Staining on door looks like crap there were runs all over and I pointed them out and instead of sanding them out they just put another coat and you still see it all. Almost all the doors in the house will not latch. ... More

Still have several open issues 45 days after close. I believe that all my open issues will be address eventually

We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.

We have been concerned with all the repairs that have been necessary in a new constructed home. Our experience with the construction managers has been outstanding. Don’t think we would purchase another Centex home.

Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.

The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.

During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different answer every time. There was a large lack of communication between the Dallas Office and Colorado Office. Not all of it was bad, the salesman Don was great to work with. He was friendly, straight forward with everything and overall easy to work with. Another person out of Dallas office was able to provide me more information that was helpful than the people actually on my house. The house is done and I have lived in it over a month. It is a great starter home but the process could have been smoother. ... More

We have honestly had nothing but issues unfortunately since moving in. Broken sewer lines. So bad that we had to call emergency line on Christmas DAY when whole house lost sewer use. Not fun with tons of guests. We had to have an electrician out within first two weeks too for an issue with outdoor lighting. The tub was clogged with grout and I had to reach into the pipe and clear it. Something we asked in walk-through to be completed. There is grout smeared all over our tile floors and we have had to scrape it off. The pantry door does not latch and neither do many of the other doors in the home. The paint was rushed and many spots smeared on the ceiling. Lots of gaps showing. Overall just rushed and messy. We find a new issue almost daily and for the price we paid, its super frustrating. ... More

Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.

It’s a nice looking home. Build quality / materials not that great. I wouldn’t go this route again . It’s not a bad home. I’ve learned a lot from this experience

The price was right, but the whole process has been a headache. To the point where we almost backed out of the deal. Still dealing with issues getting things completed and it’s been almost 2 months after we moved in.