Centex Homes Reviews

I have already written a 3 page letter and sent to multiple Centex/Pulte reps.

I purchased my first house as I wanted satisfaction and not to have to worry about anything . my closing date was in mid July. and only thing I found is problem in house . Poor workmanship Flooring is coming out in office and kitchen. water leaking in basement . in front yard they have digged up and I am still waiting for new grass seeds after 40 days not happy . I would not recommend

Our overall new home build experience has not been a good one with Centex/Pulte. I want to start off with the fact that key contacts for us changed during the build process. First our Sales Consultant changed halfway through the build and then our construction manager changed. Overall, we did not have a problem with Lisa on the sales side but when Ana was our Agent she put the primary cell phone number for us incorrectly, so throughout the entire process our build, the building managers, mortgage company, title company, and whoever else had our number wrong which delayed multiple things. It was very frustrating. The construction side is another story. We started out with Javi who was excellent. Javi was transparent about the house, he was great at communicating, was realistic about everything, most even most importantly, Javi took our conversations serious and remembered things we spoke about and would actually address them after we would speak. If things were delayed he was honest and gave us real expectations, something we absolutely appreciated and the only thing we could ask for during this process. We never had that type of service since he was moved off our house. Halfway through our build, our construction manager changed to Zach. For starters- THIS SHOULD NEVER OCCUR. This is the point that our major issues began to arise. At first things were going okay with Zach, he was keeping us updated for the most part with the house. I was coming to the house every week and seeing how it was going and then I would get with Zach on what issues we were concerned about. It seemed like they were being addressed. Around the time the walls started coming up and when the cabinets came in, things changed. On multiple occasions my wife and I would meet or speak with Zach, go over multiple issues, and he would assure us that it would be addressed and would say “I will have my best guys fix it” yet they would not be addressed weeks later. This occurred with countless issues with the house. Zach rarely documented anything during our walk throughs and would maybe address 1 out of 10 problems every time we would speak and we would have to remind him again over and over on issues with the house. About a month before our projected closing date of June 24th, a major leak occurred in the ceiling of the kitchen. This flooded the first floor of the house and damaged multiple walls, kitchen cabinets, the guest room, pantry, and storage closet. We came to the house after Zach contacted us and he let us know they would be taking care of it immediately and we should still be good for a closing date of June 24th. We let him know it is very important that we know asap if our closing date is changing because we had to let our current landlords know if we are needing to resign our lease for July. We would’ve been happy to do this if he would’ve given us this expectation and realistic and honest answer, but Zach assured us the home would be completed in June and by the 24th, so we advised our landlord that we didn’t need to rent for July. We came by the house every week and for 3 weeks there were stagnant water. We called to ask what was being done and by week 3 were concerned about mold because the water was STILL there. They worked on the leak, remove the damaged walls after 3 weeks from the flood occurring. We show up at the house after week 2 of the flood and there was finally a machine but the tube sucking up the water was just on the floor in the downstairs bathroom and the water from the kitchen and guest room now flooded the bathroom and was leaking into the garage. I asked Zach what is going on and he said they had left the windows open over the weekend to let it dry, but it had been raining for over 2 weeks in Boerne, so everything got wet again. In addition to this, the machine was now leaking water on the floor instead of draining in the bathtub. All of their hard work removing walls and drying the house and the house was flooded all over again due to their negligence and NO ONE CHECKING ON THE HOUSE TO ENSURE THINGS WERE GOING PROPERLY WITH THE TRADESMAN. With less than 1 week to close and being guaranteed by Zach that they we would still close in time, our house was not prioritized at all and we felt lied to and very disrespected during these last 2 months of the process. During the final walk through before closed, Zach took pictures of all the issues left on the house on the Friday before we closed. He kept forgetting our closing date and we had to remind him at least 6 times because he would repeat it back incorrectly. He stated they would be working on everything over the weekend(this was something he had been promising us for weeks, that he and his crew would be working weekends to ensure our house would catch up and close on time) since we were closing the following business day, Monday 6/28. Nothing was done over that weekend. In addition, Zach advised us that he had dropped his phone in the river over the weekend tubing with his family and lost the pictures from our final walk through. Extremely unprofessional and disrespectful at such a crucial time in the process of us having to close and move in the very next day with countless items still needing to be done with the house. This is the point that I wrote the sales team and had them give me Peters information because I no longer trusted that our house would be completed after we closed. We were given 2 days to move out of our rental house and move into a house that still wasn’t finished. Weeks after close and we still had people coming in and out to fix things. The garage was installed incorrectly and crashed down on the ground when it was rising, incredibly dangerous and upsetting. Where are we today? We closed around 2 months ago and our house is still not finished. Involving Peter did not prioritize our home. I have a back door that was replaced finally but still needs to be painted. I have 1 more page of feedback & not enough characters. ... More

The total project from start to finish was a complete nightmare. I still have things that need to be addressed/fixed The quality of the carpet and the faux floor is not made of quality material. The concrete is pealing in the garage and around the front door. The ceiling in kitchen and the great room has two large patches where product was over sprayed. The trim in the kitchen are not flushed. The kitchen exit door has dents and the window has a scratch in the glass. One of the worse made homes I have ever lived in.

House flooded and had water damage after a worker nailed a water line. Nobody told me. If I hadn't went to the house and saw it, I never would have known. I had to demand a mold test be done. Of course, they found mold and didn't tell me that either. I found out when I saw a moldy baseboard laying on the kitchen countertop under a vent. I wouldn't recommend centex to my worst enemy. They hire horrible contactors and they cheap out on any and everything they can. I moved into a brand new house that has paint all over the floors throughout the house, paint and mud stains on the carpet, holes in the wall where they moved the handrail for the stairs and just left the old holes, sod that was just dropped on top of dirt, no soil brought in, damaged roof shingles, crooked baseboards, and a damaged garage door. Do. Not. Buy. A. Centex. House. ... More

I will never buy another Centex Home. A month without air conditioning is completely unacceptable. 90+ degree days. I have a baby. A MONTH. Do you have any idea how many times I heard, "we'll be back out tomorrow." I had chipped granite countertops that I had to keep bringing up. After cutting into my walls, they patched the drywall and STILL haven't finished painting. One might be inclined to think I'm just an outlier or just a complainer, however, if one were to come talk to people in the neighborhood, they would find them all in agreement. All of my neighbors say that they will NEVER buy another brand new home again. ... More

Don’t build with pulte, they care about your money and that’s it

The house was rushed to closed by the builder even it was not completed. The third-party inspector told me not to buy this house as he was so worried about the build quality. When we move in the house so many incomplete items need to be fixed, we have to take time off work to stay and wait for their independent contractor schedule to fix those that should have been finished before hand.

This was my fourth new construction home with four different builders and by far the worst experience ever. All complaints are for the construction part of things. Title and sales were great!

They don’t care about you!!! Just your money!!!!!

I have submitted a work order and no ome has gotten back at me. I also emailed and called the warranty representative Elainee Moreno and she doesn't get back at me either.

I would never recommend Pultey/Centex to anyone! This has been the worst experience ever! Because they rushed my build so that they could move on to the next and collect a check, a low-quality product was delivered. Who installs contact paper on the floor. There are numerous build quality issues today. No lawn or driveway when I closed. This is a risk to my interior belongings with tracking of dirt ect. Waste backed up from a pipe in the basement. There are other issues, but I don't have time to list. They are awful and are not customer-centric. Home buyers should have more rights. The buyer's only recourse is escrow, which is not sufficient. ... More

Lived in the home less than 1 month and had roof leak from rain. Power breaker problems. Breaker was fixed 2 times and leak never fixed it’s been over 10 days! Horrible customer service and building manager is not responsive to issues. Thinking of taking legal action at this point!!!!!

I wish I could say my experience was great but it wasn't. I purchased the model home so my home was only able to get minor repairs done to it, which I wasnt informed of until i did my first walk through. Some repairs were made but i found many more flaws once everything was said & done. I asked to purchase the furniture & it ended up being sent to consignment because the person I dealt with didn't know the process. I spent way more on this home than the brand new homes around me, definitely got taken since this was my first home & unfortunately my realtor wasn't much help either. Overall I'm making the best of a terrible experience with Centex & Wells Fargo which also was terrible to work with & their preferred lender. Live & learn. ... More

If you’re looking to build a home the experience can be fun and enjoyable just not with this particular builder centex/Pulte from What I experienced I certainly wouldn’t recommend it. Everything from the lending to the building was horrific what they produce is not quality work with integrity.

I have issues but they no fix They say not on warranty cover, the wall get wet from bathtub

I’m still dealing with repairs and things that were not done properly in the home. Model homes are beautiful but they will not make your home with the same attention to detail. Worst decision ever to build with Centex. I’ve been in this home for 2 months and have had someone go every week to repair something all because material and workmanship is low quality. They took our excitement away.

There are so many things that are wrong. Things that should have been noticed by the builder if projects were inspected. Too many to name. They are working with me to get these things completed.

Pulte Did not follow through on agreement for 30 day follow up Inspection. 4 months after my home closing I am still left with broken door that would not open Even if a fire broke out and windows that I can not see out of.

not happy

Very disappointed! We bought the house and had it built while living in a different state. Once we made it to the house, we were let down by the quality of the work/materials and the poor attention to detail. We paid for upgrades (written in the contract) and they were not done because they didn’t pay enough attention to the contract. Those issues were fixed once we moved in to the house but we are still waiting for the cosmetic issues to be addressed. The only person that DID DO an amazing job was the salesperson.

If you are reading this, please move on... trust me you will thank me later. Centex/Pulte homes are very poorly made and require a lot of maintenance calls to fix things that are days to weeks old. They employ "anyone that can show up that day" - direct quote, to the home site. Purchases 6 weeks ago, after initial 18 things on the closing punch list (pretty standard) I have had sent 38 emails trying to fix the new 26 items. The trades that come bye talk down to the homeowner as if they do not know anything. Very poor communication, poor quality workmanship and poor material used. The default whit most of this is "that's why you have a X-year warranty"... So when everything breaks down they suggest you just take it up with the warranty people, instead of making sure things are right or well made as to avoid the warranty people. The neighbors on either side of me are experiencing the same sorts of issues so I know I am not an outlier. Look else ware for piece of mind and less aggravation.! ... More

The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.

Not very happy with the total experience. Problems with Pulte mortgage. Builder cancels framing walkthrough 10 minutes before schedule. Nobody could tell me why. Craftsmanship subpar. One month in, sewer backed up, floor cracked, sprinkler pipe burst, surround sound speaker wire not connected, can lights not centered in gathering space, $4,000 sod looks terrible. Disappointed with all the problems in this new home. I don’t recommend Centex

We are disappointed with the entire process other than dealing with our construction manager.