Centex Homes Reviews

The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be done. On top of all that they are supposedly not tearing out and replacing but shaving down and redoing the top. If you’re looking to buy a home with Centex make certain that things that need to be done are done before you close otherwise good luck. ... More

My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder .

The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.

Homes are slapped together workers not double checking their work. Warranty take forever to get somebody out there. My front door was not installed correctly. Had to hire my own guy because 84 Iumber is worthless. I have 2 cracked windows. Still waiting for that.

the whole inside of the house is painted the same color. all the walls and trim work? water company charged us for 19000 gallons of water used, we were not living there yet and still as this date haven't?

Extremely poor communication, already found problems in the home within the first month.

The Home The house itself is great construction and we love our home. There were many issues that were not resolved until after closing but several (stained carpet, scratched tubs, missing kitchen cabinet) were resolved quickly. We were informed throughout the building phase as to how the construction was coming but we're not informed well enough to where when our closing date came we were told it had to be pushed back another week. It was always "we are coming along great, man" when it really wasn't. Our apartment lease was about to expire and we had three days between closing and our lease expiring to move. Would have been better that we were told sooner about the closing date being pushed back. Centex did compromise and allow us in the house before closing to paint given our time crunch. Overall, we have had no problems with the quality of the home. Weather Agreement Fixes and Sod When we closed there were still several issues to be fixed and we closed in December, so no sod. It took two months for our last kitchen cabinet to be installed and even then there was a missing part which took another three months for someone to call me to set up a time to come install. We still do not have a shelf in a bedroom closet mounted and it has been five months since closing. We only need a single wall mount. As for the sod, we were repeatedly told by the builder that our sod would be put in first. He told our neighbor and us both that since we moved into the new construction area first, we would get sod first. Since he began sodding the new homes 2-3 weeks ago, we have not gotten our sod. Every other house in our street, including homes that have not closed have sod. Our neighbors and us both have backyard fences, which nobody else has, and we are essentially being punished because of it. The builder wants to take out a 6ft section of both our fences in order to use machines to lay the sod. He knew we were building fences and he said they can lay it by hand. We are repeatedly told that we will be getting sod "this week" and it never happens. Our neighbors were told this same thing this week and they have drug their feet and not given us our sod to the point where they can't give us our sod because rain is coming. My family was right, once you close on your house, it's like the builder doesn't even know you. I researched many companies before I settled on Centex and I thought they would be different when it came to trust. The home itself is great but the responsiveness and trust are nowhere to be seen. ... More

Not trustworthy and quality Also when called for repair before closing and after closing so far no one came by and fixed yet When I said to change closing date since everything not finished they told me that I have to close house otherwise you will have pay daily charge

I believe there should be a better explanation from the moment you are introduced to the neighborhood construction and details of the home .

I just spent a month in this new home but I have experienced much trouble with a lot of things not working. The first thing I experienced the second day of packing in was the microwave got damaged. Air conditioning system was not properly designed for 2 of the rooms as it does not circulate air. Electrical faults and leakage at the kitchen sinks. Too bad.

Our walk through took over two hours, almost a month later, we still have items from our walk through still being taken care of. Hopefully, this will be all finished by June 19th, we moved in on May 20th. It has taken countless emails and follow up emails and calls to get my home up to new house standard. We moved in with in accurate details on who hooked up the facilities. Were there close to two weeks before the internet was able to be installed, the subdivision was not ready for people to move in. We are supposed to have our grass cut under the home owners association. We have not been given the contact information, almost in a month and no one has come to cut the grass. Having difficulty finding out whom to contact to get this done. Have had two field managers, never has been truly supervising the house construction or workers as needed. The initial paint job was the worst of any home I have ever lived in. There was a hole in my shower, grout issues, paint on tile and hard wood floors, paint on cabinets. We had a toilet that had to be fixed by a plumber, a nasty spot on the concrete that had to be fixed. Overall, it has been difficult. We are having to pick up nails left by construction crews on the streets, trash continually blows into our yards. We also had an issue during construction when our screened porch was done wrong and the patio was not poured. I am just now beginning to think that after tomorrow, when the security team should be finished and the remaining paint removed from my floors that my home will feel like my home. However, I am still concerned with the construction crews that are leaving too many nails, trash, and I would like the Home Owners Association to cut my grass as promised and paid for at my closing. ... More

House is great value, selling process and performance was terrible. Get everything in writing - flat lot? Sod? Time line. Everything needs to be in writing.

Closed almost two months ago and the house still isn’t finished. The final checklist was never completed. New contractor couldn’t be bothered because my house is already closed.

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

Salesperson lied or did not know services he said were included were in fact not. Floor plan was different from model with closets, only after saying something did they address and then we had light switches that went no where. Most importantly, look at the Management company they hire for the community. If you want simple things like gutters, fence or to screen a porch it could take months for approval. The rules that apply to you as the homeowner do not apply to the builder either. I am greeted to cement trucks 5 days a week at 5am as they begin construction, but I cannot get “an approved style fence” for two months because it took 16 phone calls and 6 emails to get something done. ... More

My experience with my builder Tristen was great. I must say he gave me his word to address any issues and please with his urgency to get things done. I can’t say the same for the sales agent. It has been one inconsistency after another. Forget about have visual communication about an exchange and he would deny it all. We were told by the sales agent that a temporary mailbox would be installed in the community and a mailbox key would be issued at closing. It’s almost 2 months and yet to receive a mailbox key let alone communication regarding the mailbox. Would I refer my builder Tristen to potential buyer, absolutely! However, I would not recommend building with Centex. I’m quite disappointed. ... More

I feel like I was pushed into thinking all the issues at each walk through would be completed and any issues would be fixed asap. The only person who has been great so far and actually communicates is Doug my service manager. My electrician no showed for a outlet that is missing which is a code violation. Made me miss a work day using PTO even after confirming that morning! My upstairs tub leaks but thankfully Doug is working on that finally after Dallas just ignored the issue since one week after moving in the home. The pain comes off with one wipe on every wall. The exterior doors have to be slightly cracked in order to actually lock them. Doug is also working on that but I have to wait and see if he comes through unlike the incident with the electrician "who was coming". Steer clear because the whole neighborhood group on social media is talking and nothing but complaints with the new homes that should not be an issue for a new home. Also, Taylor isn't any better when my realtor reached out to him/her they said someone would come look at the issue and well lets just say, that NEVER HAPPENED. I regret buying this home now dealing with all the frustrations. ... More

Everywhere you look you find something new that needs attention or fixing. Great response in the beginning. Then you give them a 10 as a rating and then it all disappears. Can not get a schedule for getting the fixes you identified and handed in. No follow up from anyone in the company. Poor craftmanship on just about everything. No pride in any of the work/craftmanship. Too much to complain about, and it has been weeks and if you don't reach out to say something you will never hear anything. Every day is something new. It is a terrible feeling that you bought a house and are on your own. After such a short time. Learn to fix it yourself, you will be better off. ... More

Sub standard quality of work and material. Not qualified worker or supervisor except one per I dealt with.

I have to paint garage if I have known, wouldn't purchase a house

Paint everywhere in the home. Floorboards are always coming up. Standing water in backyard. Uneven structures inside home.

Closing was put off because u didn’t have all documents ready. Also repair issues no one showing up and taking care of issued

customer service not helpful. they promise to get back to you but they never do. Very quick to use or say 'not under warrantly' as a safety blanket, without waiting to listen to what the concern are. My construction manager cody was the only good thing that happened during the buying process. The sod(grass) is no good at all and is not covered in the warrantly. I am just learning to adapt to the new home and having no help from customer service.

Waiting almost 3 months for minor repairs, I think that’s long enough!

They only do the bare minimum and no follow up on issues.