Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2981 homeowner reviews to learn why they are the right team to build your new home.
Centex Homes
has 4.2 out of 5 stars in All Areas
2981 Reviews in All Areas
Customer Reviews
Good home but you pull teeth after closing to get issues fixed
- Ronnie M.
- Verified HomeBuyer
- April 22, 2020
- Louisville, KY
The Home The house itself is great construction and we love our home. There were many issues that were not resolved until after closing but several (stained carpet, scratched tubs, missing kitchen cabinet) were resolved quickly. We were informed throughout the building phase as to how the construction was coming but we're not informed well enough to where when our closing date came we were told it had to be pushed back another week. It was always "we are coming along great, man" when it really wasn't. Our apartment lease was about to expire and we had three days between closing and our ...
Centex Homes responded:
While we are glad to hear you are happy with the quality of your home, we are sincerely sorry that you have had a hard time getting issues addressed after closing. We would like to work with you to settle these concerns and get these items addressed. If you could please email customersupport@pultegroup.com we would greatly appreciate it. Thank you for taking the time to leave a review and share your experience. ...
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Centex Homes - Not trustworthy and quality Also when called for repair before
- Pinakin P.
- Verified HomeBuyer
- February 12, 2020
- Louisville, KY
Not trustworthy and quality Also when called for repair before closing and after closing so far no one came by and fixed yet When I said to change closing date since everything not finished they told me that I have to close house otherwise you will have pay daily charge
Centex Homes responded:
We are disappointed to hear that you have unresolved concerns with your home but we would like to help! If you could send some additional information to socialcare@pultegroup.com along with your address, we would be happy to help get those requests moved along. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Centex Homes - I believe there should be a better explanation from the moment
- Ana B.
- Verified HomeBuyer
- September 19, 2019
- Forney, TX
I believe there should be a better explanation from the moment you are introduced to the neighborhood construction and details of the home .
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Regrettable
- Bolarinwa B.
- Verified HomeBuyer
- June 25, 2019
- Katy, TX
I just spent a month in this new home but I have experienced much trouble with a lot of things not working. The first thing I experienced the second day of packing in was the microwave got damaged. Air conditioning system was not properly designed for 2 of the rooms as it does not circulate air. Electrical faults and leakage at the kitchen sinks. Too bad.
Centex Homes responded:
Thank you for letting us know about these issues. If there are unresolved items we can help to address, please reach out to us at socialcare@pultegroup.com. –Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Difficulty Transitioning into our Home
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Fuquay Varina, NC
Our walk through took over two hours, almost a month later, we still have items from our walk through still being taken care of. Hopefully, this will be all finished by June 19th, we moved in on May 20th. It has taken countless emails and follow up emails and calls to get my home up to new house standard. We moved in with in accurate details on who hooked up the facilities. Were there close to two weeks before the internet was able to be installed, the subdivision was not ready for people to move in. We are supposed to have our grass cut under the home owners association. We have not ...
Centex Homes responded:
We're incredibly disappointed to hear about these difficulties and appreciate you bringing them to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
great value, bad performance
- Jessica H.
- Verified HomeBuyer
- June 11, 2019
- Louisville, KY
House is great value, selling process and performance was terrible. Get everything in writing - flat lot? Sod? Time line. Everything needs to be in writing.
Centex Homes responded:
We're disappointed to hear you didn't have a good experience with us and we'd like to learn more about what happened. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Missing things
- Rebecca L.
- Verified HomeBuyer
- June 05, 2019
- Shelbyville, KY
Closed almost two months ago and the house still isn’t finished. The final checklist was never completed. New contractor couldn’t be bothered because my house is already closed.
Centex Homes responded:
If you need assistance, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not what I expected at all
- Michael F.
- Verified HomeBuyer
- July 05, 2024
- Myrtle Beach, SC
Salesperson lied or did not know services he said were included were in fact not. Floor plan was different from model with closets, only after saying something did they address and then we had light switches that went no where. Most importantly, look at the Management company they hire for the community. If you want simple things like gutters, fence or to screen a porch it could take months for approval. The rules that apply to you as the homeowner do not apply to the builder either. I am greeted to cement trucks 5 days a week at 5am as they begin construction, but I cannot get “an ...
Centex Homes responded:
Hi Michael, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Sonnie
- Anonymous
- Verified HomeBuyer
- June 29, 2023
- Covington, GA
My experience with my builder Tristen was great. I must say he gave me his word to address any issues and please with his urgency to get things done. I can’t say the same for the sales agent. It has been one inconsistency after another. Forget about have visual communication about an exchange and he would deny it all. We were told by the sales agent that a temporary mailbox would be installed in the community and a mailbox key would be issued at closing. It’s almost 2 months and yet to receive a mailbox key let alone communication regarding the mailbox. Would I refer my builder Tristen to ...
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^AF ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Worst Experience
- Joana R.
- Verified HomeBuyer
- June 29, 2023
- Haslet, TX
I feel like I was pushed into thinking all the issues at each walk through would be completed and any issues would be fixed asap. The only person who has been great so far and actually communicates is Doug my service manager. My electrician no showed for a outlet that is missing which is a code violation. Made me miss a work day using PTO even after confirming that morning! My upstairs tub leaks but thankfully Doug is working on that finally after Dallas just ignored the issue since one week after moving in the home. The pain comes off with one wipe on every wall. The exterior doors have to ...
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. ^AF ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Very Disappointing!!!
- Ronald B.
- Verified HomeBuyer
- June 05, 2023
- Parrish, FL
Everywhere you look you find something new that needs attention or fixing. Great response in the beginning. Then you give them a 10 as a rating and then it all disappears. Can not get a schedule for getting the fixes you identified and handed in. No follow up from anyone in the company. Poor craftmanship on just about everything. No pride in any of the work/craftmanship. Too much to complain about, and it has been weeks and if you don't reach out to say something you will never hear anything. Every day is something new. It is a terrible feeling that you bought a house and are on your ...
Centex Homes responded:
Hi Ronald, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
The supervisor I deal with does not care about the quality of work. He was ignoring everything even after mentioning many time. His own concern was to give him high rating.
- Syed H.
- Verified HomeBuyer
- May 24, 2023
- Van Alstyne, TX
Sub standard quality of work and material. Not qualified worker or supervisor except one per I dealt with.
Centex Homes responded:
Hi Syed, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Personal experience
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Auburn, GA
I have to paint garage if I have known, wouldn't purchase a house
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 2
Your warranty will pretty much expire the day you move in.
- Natasha N.
- Verified HomeBuyer
- February 09, 2023
- Katy, TX
Paint everywhere in the home. Floorboards are always coming up. Standing water in backyard. Uneven structures inside home.
Centex Homes responded:
Hi Natasha, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you, if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Followup for repairs terrible
- terry H.
- Verified HomeBuyer
- February 02, 2023
- Wesley Chapel, FL
Closing was put off because u didn’t have all documents ready. Also repair issues no one showing up and taking care of issued
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
MR
- Kehinde A.
- Verified HomeBuyer
- January 20, 2023
- San Antonio, TX
customer service not helpful. they promise to get back to you but they never do. Very quick to use or say 'not under warrantly' as a safety blanket, without waiting to listen to what the concern are. My construction manager cody was the only good thing that happened during the buying process. The sod(grass) is no good at all and is not covered in the warrantly. I am just learning to adapt to the new home and having no help from customer service.
Centex Homes responded:
Hi Kehinde, we were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Pulte
- Victor E.
- Verified HomeBuyer
- October 06, 2022
- TOLLESON, AZ
Waiting almost 3 months for minor repairs, I think that’s long enough!
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Used car salesmen
- Marcus A.
- Verified HomeBuyer
- October 05, 2022
- TOLLESON, AZ
They only do the bare minimum and no follow up on issues.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
New home experience
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- Fuquay Varina, NC
The quality of the home is very average. Lots of issues would have just required an extra few minutes when it was being constructed/installed. Overall construction is just somewhere between poor and average. Just disappointed.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Do NOT recommend
- Laura Y.
- Verified HomeBuyer
- September 06, 2022
- Myrtle Beach, SC
This was the most frustrating and horrible home building/buying experience I have ever had. The construction was sub par. There were constant issues that needed correction. My husband was fixing an electrical issue within one week of closing/moving in that if had gone unnoticed could have started a fire. I will never buy from or recommend this company to anyone.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Centex Homes - It isn’t a good time to have a house built right now.
- Tanya T.
- Verified HomeBuyer
- July 27, 2022
- NEW BRAUNFELS, TX
It isn’t a good time to have a house built right now. Hard to find skilled labor who cares about their product. Unskilled labor is getting the jobs moved forward at the homeowners expense. Doesn’t seem like anyone cares about their BRAND. Check out the Facebook posts of the neighborhood you are buying in—I may have gone with another builder if I had. If you can wait to build and let the frenzy pass, I would.
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Poor materials used. Finish work substandard.
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- MARANA, AZ
Find a more reputable builder. Buyer beware. Do your homework
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Avoid centex
- Anonymous
- Verified HomeBuyer
- May 18, 2022
- Hebron, OH
Haven’t had a ton of issues with the home yet other than some minor stuff. Never buy a centex home until all items are completed before close. I moved in late January and still have no yard other than mud. I understood that it would not be completed due to weather but was under the impression that those things would be completed in order. They do not move in order and currently houses that closed a couple weeks ago already have yards. On top of that they refuse to give answers on anything.
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, and contact information so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Do not trust the date in which they tell you (add 6-8 months).
- Steven T.
- Verified HomeBuyer
- May 11, 2022
- Summerville, SC
Do not trust the date in which they tell you (add 6-8 months).
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Marginal work and communication
- g�^<z*�0�HZ������\}�^b��"̚�z�� +.
- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
I have crooked bricks in the exterior, missing quarter round, vinyl floor planks moving and oh the internet cable was not laid for the entire phase two group. I have been operating off hotspots and I telework. How does a critical work item not get executed during a project, it’s baffling. Who know when it will actually get done. I will pass on this experience with any one interested and continue to inform anyone who will listen.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
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