Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2990 homeowner reviews to learn why they are the right team to build your new home.
Centex Homes
has 4.2 out of 5 stars in All Areas
2990 Reviews in All Areas
Customer Reviews
New home experience
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- Fuquay Varina, NC
The quality of the home is very average. Lots of issues would have just required an extra few minutes when it was being constructed/installed. Overall construction is just somewhere between poor and average. Just disappointed.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Do NOT recommend
- Laura Y.
- Verified HomeBuyer
- September 06, 2022
- Myrtle Beach, SC
This was the most frustrating and horrible home building/buying experience I have ever had. The construction was sub par. There were constant issues that needed correction. My husband was fixing an electrical issue within one week of closing/moving in that if had gone unnoticed could have started a fire. I will never buy from or recommend this company to anyone.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Centex Homes - It isn’t a good time to have a house built right now.
- Tanya T.
- Verified HomeBuyer
- July 27, 2022
- NEW BRAUNFELS, TX
It isn’t a good time to have a house built right now. Hard to find skilled labor who cares about their product. Unskilled labor is getting the jobs moved forward at the homeowners expense. Doesn’t seem like anyone cares about their BRAND. Check out the Facebook posts of the neighborhood you are buying in—I may have gone with another builder if I had. If you can wait to build and let the frenzy pass, I would.
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Poor materials used. Finish work substandard.
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- MARANA, AZ
Find a more reputable builder. Buyer beware. Do your homework
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Avoid centex
- Anonymous
- Verified HomeBuyer
- May 18, 2022
- Hebron, OH
Haven’t had a ton of issues with the home yet other than some minor stuff. Never buy a centex home until all items are completed before close. I moved in late January and still have no yard other than mud. I understood that it would not be completed due to weather but was under the impression that those things would be completed in order. They do not move in order and currently houses that closed a couple weeks ago already have yards. On top of that they refuse to give answers on anything.
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, and contact information so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Do not trust the date in which they tell you (add 6-8 months).
- Steven T.
- Verified HomeBuyer
- May 11, 2022
- Summerville, SC
Do not trust the date in which they tell you (add 6-8 months).
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Marginal work and communication
- g�^<z*�0�HZ������\}�^b��"̚�z�� +.
- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
I have crooked bricks in the exterior, missing quarter round, vinyl floor planks moving and oh the internet cable was not laid for the entire phase two group. I have been operating off hotspots and I telework. How does a critical work item not get executed during a project, it’s baffling. Who know when it will actually get done. I will pass on this experience with any one interested and continue to inform anyone who will listen.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
More of the same
- Jose N.
- Verified HomeBuyer
- March 09, 2022
- Wesley Chapel, FL
During the sales, they were the ones who suggested a completion date that had a 2 months float. However, they completed the house 4 months after the date they provided. They did this just to get our initial deposit. Craftmanship is not the best, the light fixtures are as cheap as they come (in a $359K house we were expecting more). They backyard does not have the proper slope and grading so is always wet and cannot be used. I have been trying to have them fix this for 3 months now and all they do is give excuses. They gave me a closing date without the final inspection and appraisal been ...
Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
quality of work was terrible and resulted in us being 6 weeks late in closing.
- Ronald W.
- Verified HomeBuyer
- February 08, 2022
- NEW BRAUNFELS, TX
Once we got people from Centex that were higher up the chain our home the whole process improved. But overall it was not a very good experience. Example: the entire sewer system was left unattached to the main line. Had we not caught it w our home inspector it wouldve been left that way!!!!
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Quality control very disappointed with the lack of cleaning done on this house.
- Coleman P.
- Verified HomeBuyer
- November 03, 2021
- NEW BRAUNFELS, TX
Very disappointed over all with lack of quality control. This id our second Pulte home an the first was so much better than this !!!!
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Centex Homes - poor fit and finish work.
- Eugene P.
- Verified HomeBuyer
- October 12, 2021
- Durham, NC
poor fit and finish work. no flexibility. difficult to resolve issues. was lied to numerous times during construction
Centex Homes responded:
Hi , We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Disappointed
- Crystal C.
- Verified HomeBuyer
- August 04, 2021
- Leander, TX
My home was not completed when we closed, it has been over a month and a half that we closed and still no one has come to my home to paint over 40 drywall patches and tags that had to be corrected after closing. For them to come complete the tags around our house it took them one month after closing. I really wanted to love my experience with Centex/Pulte but I am completely disappointed by the work and lack of interest that was put into this home.
Centex Homes responded:
We are so sorry to hear that you had a disappointing experience and are dealing with unresolved concerns in your new home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Centex Homes - Quality of workmanship is not there.
- Jason P.
- Verified HomeBuyer
- April 02, 2021
- SAN ANTONIO, TX
Quality of workmanship is not there. Doesn’t seem like any quality control is in place (I.e. step by step inspections, etc). Lack of communication during closing process and being told less than 24 hours before closing that it wouldn’t be ready for another week or two. Left us having to scramble to make living arrangements since we had already sold our other home two days prior. Once we moved in, there immediately was a leak in the home due to plumber not tightening the master shower drain all the way during construction. This led to holes having to be cut in the kitchen ceiling. They ...
Centex Homes responded:
We are so disappointed to hear that you have unresolved concerns in your new home. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Defects
- Gabriela C.
- Verified HomeBuyer
- December 10, 2020
- Houston, TX
My house has defects and it is not regular, it is on two floors and the upper floor sounds and they do nothing to fix it, they say it is normal, as it will be normal, it is a new house and it should be fine
Centex Homes responded:
We are so disappointed that you aren't happy with your new home but we thank you for taking the time to leave a review as it is essential to us as we work to better the new home build process for our customers. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Fairly disappointed
- Fiovi A.
- Verified HomeBuyer
- July 14, 2020
- Pataskala, OH
I found some imperfections on my home and I told to the construction management but the issues aren’t fixed yet
Centex Homes responded:
We are so sorry you are experiencing unresolved concerns with your home. Could you please email your address and some additional information to customersupport@pultegroup.com so our team can look into the situation? ^AS
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
poor workmanship and cheap materials
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Johns Island, SC
These homes are built with the bare minimum requiement. For the money spent, Id at least expect to get an archectual roof. curious to see how long the three tab single last in the lowcountry... Also! make sure you go behind them every step of the way. the people working for the contractors building the homes have little experience and could care less about the quality of their work. Get an inspector!!!
Centex Homes responded:
We're sorry to see that you're not satisfied with your home and we'd like to learn more about your experience and how we can improve. Please don't hesitate to contact us at customersupport@pultegroup.com with any additional feedback. ^Sarah
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Nothing like the show/model home
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Forney, TX
Let’s just say lies lies lies.
Centex Homes responded:
We are sorry to hear that you had a negative experience. If we can help in any way please email socialcare@pultegroup.com and our team will assist. ^Abby
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Customer service is not good
- Jose F.
- Verified HomeBuyer
- September 20, 2019
- Polk City, FL
The attention you receive from Centex reps is great right before you close, after the closing and you get your keys good luck reaching anyone for warranty service. Very disappointed. That alone makes me not want to recommend Centex to friends and family.
Centex Homes responded:
We are sorry to hear you are having trouble getting concerns addressed. If you could email socialcare@pultegroup.com so our team can take a look at the situation we would greatly appreciate it. ^Abby
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Centex home
- Anonymous
- Verified HomeBuyer
- July 31, 2019
- Summerville, SC
Buyer beware
Total Score 2
Quality 1
Trustworthiness 2
Value 4
Responsiveness 1
Excuses
- Anonymous
- Verified HomeBuyer
- June 26, 2019
- North Port, FL
Not up to par
Centex Homes responded:
We're disappointed to know that you didn't have a good experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Centex declined since Pulte buy out
- Anonymous
- Verified HomeBuyer
- May 29, 2019
- Buda, TX
I had a Centex home that was pre-Pulte buy out and LOVED the building experience, the builder and the final home product. My experience with my newest home, post-Pulte buy out, was NOT as pleasurable nor do I have the confidence in this newest homes quality. Building process seemed rushed, was about “getting it done” and the workmanship is lacking as a result. I don’t feel the home I have has the quality in workmanship that it should for the price I paid. I wouldn’t do another Centex home based on my most recent experience. Instead I am taking the stance of “only 5 years... live in it 5 ...
Centex Homes responded:
We're disappointed to hear that you did not have a good experience, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lack of follow up
- Elizabeth T.
- Verified HomeBuyer
- May 28, 2019
- Delaware, OH
I will have a hard time recommending Pulte to clients. Very unghapoy sincecosing on my personal home.
Centex Homes responded:
We're so sorry to hear you're unhappy and we'd like to learn more so we can help. Please email us at socialcare@pultegroup.com with your address, contact information, and a brief note about your experience. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Lots of Issues and broken promises
- Anonymous
- Verified HomeBuyer
- April 05, 2023
- Haslet, TX
These houses have major electrical issues. They're not wired correctly. There's massive drains issues. I was told I would have a warranty walkthrough at 30 days and still nothing. I had to replace 2 appliances in the first week because of the wiring. Breakers flip constantly. The response and the HOA are also extremely disappointing. If I had to do it over again I certainly wouldn't purchase here.
Centex Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
The builder was always responsive during issues during the purchasing process.
- Theresa S.
- Verified HomeBuyer
- April 02, 2023
- BOERNE, TX
The quality of materials used and the workmanship get a one star. The cabinetry, flooring, carpets, fencing, and landscaping are of terrible quality. The electrical panel is a 15/20 so I cannot have the lights on and vacuum at the same time without popping the panel. The same thing happens when I have the lights on and want to use several appliances at once in the kitchen such as an air fryer and rice cooker, the panel pops multiple times. I am resetting it 7-8 times each day. I had them come out and they said the panel isn't strong enough to handle what I am doing. This is ridiculous. The ...
Centex Homes responded:
Hi Theresa, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Non-existent Customer Service
- Alan B.
- Verified HomeBuyer
- March 02, 2023
- San Antonio, TX
We had to delay closing multiple times due to incomplete or substandard workmanship. When the project manager was contacted with a list, it was documented, but little or nothing done within a reasonable timeframe. One incident was a crooked wall running at roughly a 25 degree angle, the response was "it doesn't look that bad". It was eventually "repaired", but now the drywall tape was worked loose and is protruding. Have been in the house for almost two full months and the power washing has still not been completed.
Centex Homes responded:
Hi Alan, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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