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Centex Homes

Centex Homes Reviews

What Homeowners Have to Say About Centex Homes.

Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2755 homeowner reviews to learn why they are the right team to build your new home.

Centex Homes

has 4.2 out of 5 stars in All Areas

2755 Reviews in All Areas

Star Rating Breakdown

5 ★ 1588

4 ★ 521

3 ★ 350

2 ★ 144

1 ★ 152

Ratings by Category

Overall 4.2

Quality 3.9

Trustworthiness 4.2

Value 4.2

Responsiveness 4.1

Customer Reviews

My feedback is base on the current status of the poor service since I signed - purchased the house, currently know one has come to correct the construction errors and defects after termination of the construction the company have not be to the standards

  • VICTOR P.
  • Verified HomeBuyer
  • July 08, 2020
  • Kissimmee, FL

The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.

Centex Homes responded:
We are so sorry to hear that we did not deliver excellent customer service and you are having a difficult time getting your warranty concerns addressed. We would like to make leadership aware of your concerns and work with you to make things right. In order to do so, please email customersupport@pultegroup.com with some additional information regarding your experience. Thank you. ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

New home issues

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2020
  • Leland, NC

Not very happy with the total experience. Problems with Pulte mortgage. Builder cancels framing walkthrough 10 minutes before schedule. Nobody could tell me why. Craftsmanship subpar. One month in, sewer backed up, floor cracked, sprinkler pipe burst, surround sound speaker wire not connected, can lights not centered in gathering space, $4,000 sod looks terrible. Disappointed with all the problems in this new home. I don’t recommend Centex

Centex Homes responded:
We are sorry you didn't have a positive experience and are dealing with concerns in your new home. We would be happy to assist if you could please email customersupport@pultegroup.com so our team can be in touch. ^AS centexhomes

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Poor quality in all aspects

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2020
  • Riverview, FL

We are disappointed with the entire process other than dealing with our construction manager.

Centex Homes responded:
We are happy to hear you had a positive experience working with your construction manager but are disappointed that the rest of your journey was not pleasant. If you could please send some additional information to customersupport@pultegroup.com so our team can look into the situation we would appreciate it. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Centex Homes - After moving we notice a lot of shady work and where the builders

  • Montez W.
  • Verified HomeBuyer
  • May 26, 2020
  • Louisville, KY

After moving we notice a lot of shady work and where the builders cut corner. Our plumbing was done wrong which caused a leak, water heater was never turning on, floors are buckling, paint was complete trash, and that’s just the short list of problems

Centex Homes responded:
We are so sorry that you have a list of problems with your new home. We would like to assist and would appreciate if you could email customersupport@pultegroup.com with some more information so our team can be in touch. ^Abby centexhomes

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House with deficiency

  • Roberto R.
  • Verified HomeBuyer
  • September 08, 2020
  • Austin, TX

They new they had problems and still sold the house. So when i moved in the first they we had to go to a hotel for a week. After 40 days i still haven't got the all problem fixed and nobody is even calling to check on how everything is.

Centex Homes responded:
We hate hearing that you have had a frustrating experience. We would like to look into this situation and would appreciate if you could send a brief summary of your concerns along with your address and contact information to customersupport@pultegroup.com. Thank you. ^AS centexhomes

Total Score 1

Quality 1

Trustworthiness 0

Value 1

Responsiveness 0

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