Centex Homes Reviews

My wife and I were so happy to have gotten a brand new home. That is, until a week after we moved in. We'd found smudges on our paint, the builders had used our microwave during construction and didn't clean it, the painters left a pile of trash painting paper crammed under the oven, carpet nails protruded up enough to stab both of our feet when we walked barefoot, the glass shower door collides with the bathroom doorknob, indoor paint was used to paint the entire exterior back porch wall, the garage door had peeling paint(and when it was finally repainted, they painted it shut), several cracked tiles in the kitchen, countertops were sharp-edged(and actually cut my wife's arm), trim and molding was improperly installed, the underside of EVERY windowsill was unpainted, the master bedroom window leaks when it rains, and the twelve page list goes on. When we addressed these issues with the builders, we got a number of fun responses, like, "the carpet nails are supposed to be that way," "I don't know why it's doing that," "oh that's not us, that's the window people" (and when the window people came, "oh that's not us, that's the builders"), and when told that this shoddy workmanship is unacceptable, "you have the right to feel that way, but we take pride in our work." Wrong, sir. You take pride in cutting corners to save time and money. If you took pride in your work, this house wouldn't require major repairs by day 14. If my wife and I wanted to buy a fixer-upper, we wouldn't have shelled out $214k for it. We wanted a brand new house that looks and acts like a brand new house, and your pride failed to deliver. Anyway, after a few weeks of my wife relentlessly keeping on them, and after a few weeks of siccing our awesome real estate agent on them, they've been slowly and begrudgingly repairing things. We've had to practically supervise them in their work, however, because they'll try to cut corners even on their repairs and pull the wool over your eyes, if they can. A few days ago, we found that the leaky master bedroom window sill is now spongy, and moves if we press on it, undoubtedly as a result of water damage from rain leaking in. Summary: it has been a most unpleasant experience, the realization that our new home isn't a quality new home, dealing with Pulte, and having to fight tooth and nail to get them to do their job and do it right. Oh, I nearly forgot my favorite lie they tried to feed my wife: Construction supervisor: "This is the first time we've had these kind of problems. Your neighbors didn't have any issues." My wife: "Really? That's strange, because when I told them about our problems, they said, 'we've had the same problems, too!'" ... More

I am not happy overall

Poor quality

Never got proper keys or mail box keys. Made me pay for it without ever receiving. Salesman said 370 on house deal. Then they flipped back to 375. Leak in bathroom upstairs. Still havent dry walled the ceiling back in. Brand new air conditioning issues. 3 man holes out front that no one has addressed. Very disappointed.

It’s a Good House when you’re outside, Looking at it, But when you look in every detail inside the house you will see lots of problem, the doors are not properly aligned door jamb and all the woods have damage/dents, the concrete slab at the back of the yard is deteriorating, flood on both side of the house, no street light even we reported it to centerpoint, field manager never replied to your txt about your concern, contractor really rush to build the house

Extreme lack of communication and responsiveness, numerous issues since closing that are still unresolved, multiple plumbing issues, nothing good to say about our experience

I wrote Matthew Newkham an email with pictures on 07/24 with no response as of yet. I extremely disappointed with my home and will not recommend Centex to any of my family and friends.

they have to find out on their own.

I always said I would never purchase a centex home. I should have stuck to what I said. Worst experience ever!!!

The beginning of the building experience with Centex was less stressful than the end. We had to rush to make design choices as it was a spec home and they had already started the building process. The sales rep, Ryan, was kind and helpful when he could be. Throughout the build process we had construction managers change about 3x and none of them were proactive in reaching out to provide updates on the home progress. We were out of state and was expecting better service as we heard from others who went through this process previously. As we were about 6 weeks away from close, we were in the state and able to visit the house more often. I pointed out things that were wrong or done poorly, but was told the little things would be fixed by the new home orientation (which was 4 days before closing) or closing. I expressed my concern with that as I was worried that they wouldn’t have enough time to address all of the blue taped items in time for closing. We get to the new home orientation for blue tape- spent almost 6 hours going through the house with the blue tape to identify issues. We get to closing and they simply removed a lot of the blue tape without actually addressing the issues. The cleaners actually put additional holes in one of our doors and some walls after we closed and they barely cleaned the house- to be fair the power went out later in the afternoon due to a storm, however, they never came back. We have been going through the process to still have these things corrected now 6 weeks later. Since living in the house we have identified even more issues- walls not being straight (discovered when we went to add a wall to convert a dining room into an office and the opening was not equal), uneven flooring over the concrete slab, drywall not being completely filled in as there are little holes on the walls in several rooms (the paint they chose hides it very well unless you are looking from certain angles), nails sticking out along the trim of the carpet- which we are told that is normal for them to install the tack upwards and we would just hammer them down when we feel it, gaps in the carpet along the baseboards, and so much more. I have several family members looking to move to this area and build, but rest assured they will not be using any of these companies from Centex/Pulte. It is very disheartening especially when spending over half a million on what we wanted to be our forever home, that they couldn’t even have basics of straight walls completed. Their version of quality work is very poor. ... More

The financing service was not accommodating, after purchase the home required many improvements that have taken too long to correct . Construction is less than optimal.

Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!

First off, Rochelle and the rest of the sales team are amazing. I mean they knocked it out of the park. Then there is the field team and warranty team. They literally sucked the joy out of my experience of building my first home. They constantly change the rules to suit their needs, not the customer’s. My house had two floods. The first was when they hooked up the kitchen sink. It was installed incorrectly. The water damage resulted in cabinets needing to be replaced. The second occurred when the house was not locked before a weekend. The refrigerator was stolen. They left the water line on the floor. Water was everywhere. It was so bad the water was flowing into the garage. I don’t even trust this was mitigated properly. Zach one of the field managers did nothing on the house. I was supposed to close in 24 hours and nothing on the punch list had been done. Rochelle and I noticed it. Due to water and the punch list not being done, closing was rescheduled. My next field manager was Steven. They were rushing to close so I asked about when some of the small stuff would be done. He told me to call him for the first 30 days, and he would take care of it. The first 30 days fell over the holidays. So I messaged him before the holidays. He got back to me after holidays and told me to fill out service requests through the Pulte website. I advised him this was not what he told me to do. He never responded. Enter the warranty manager Cynthia. She and I talked and she was working through text message and then she changed the rules. She told me to put everything in through the service requests portal on the Pulte website. Again changing the rules. Needless to say I was unhappy. I did as I was told. Then she started to give me pushback. She was claiming I was outside the 30 day window, and I would need to wait until the 11 month final walk through. I explained what Steven had told me. She then advised me she did not care what Steven told me and this is how I would be doing it from now one. I talked to Cynthia’s boss Tony. He was very kind. He listened to my concerns. He transferred my file to John. We will see how John does. The final work is scheduled for 1/18/2022. I have had to take yet another day off from work thanks to Pulte. So I will see how this plays out. I have no faith in this company. I will never recommend Pulte order any of its subsidiaries to my worst enemy. The stress and anxiety this has caused is inexcusable. ... More

Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.

For the price paid for the home, the quality,materials, and workmanship is very poor.

The people from the warranty not respond to the orders plus when with did the second walk around they didn't fix anything from the first walk plus the second walk they didn't fix again everything what with mark and we have to leave to do paper work for the house and at the time to come back to the house they didn't fixed that is my experience from you company late respond plus not fix what they promise to fix

The craftsman ship of their workers was bad. I never seen or heard of using caulk as a boarder once floors are laid, what happened to the quarter round strips, paint spots throughout home on the cheap, thin vinyl flooring and carpet. It just goes on.. what happened to quality of work and good craftsmanship.

Bad experience. Workers didn't do a good job holes on walls.in garage and inside the house and in laundry room.

The foundation and materials used to build the house were builder grade but I hope everything was done at least up to code for anything our inspector couldn’t see. As far as the quality of the work we can see, it is very poor. There is not a single room, door, trim, cabinet, or wall that doesnt have a mistake. I keep dividing areas as well that just weren’t painted like underneath the vent that you can’t see if you’re standing…how clever. Had an electrical issue when I first moved in and it took so long for them to respond I paid and got it fixed myself. Centex and Pulte take advantage of people by the incentives for money put down but the work done to build these homes is average at best. Centex needs to do better. ... More

I can't believe this whole process, from lack of communication, poor workmanship and the absolute carelessness. The sales rep team was the only high note of this process but the builders/field team dragged the rest of the team through the dirt.

Low quality material and ,half way down work and the contractor workers very dirty work

What lived in our home for almost 2 months now. We keep finding new things wrong or missing in our house. We are extremely upset with how this house was built. We should be happy and enjoying our dream home but instead we are chasing the builder to fix all the issues

I have lived in this home for 3 weeks and have had to put in 3 work orders. Most of my outlets do not work, I had a huge leak which caused my water to turn off. They were suppose to send out the irrigation people to fix it, this still has not happened. My backyard and front yard was supposed to be re-rolled. This has not happened. My oven does not work submitted a work order has yet to hear from the people about fixing it. My outlets under the sink did not work, so I couldn’t use mh garbage disposal, i had water backed up in my sink. It took over 2 weeks for someone to come fix it. My oulets are still not working. This has been a horrible experience thus far. ... More

Centex has not been a good experience. Everyone was warm and welcoming in the beginning, but they are not to be trusted. They force you to close before everything is correct and they tell you it’ll be no problem to get it fixed. Once you reach out, it’s hard for them to fix it. They cut corners and try to make you feel like you’re stupid or wrong for asking them to fix it. If I’m paying this much for a house, I would like it to be done correctly. Maybe they were rushing or maybe the contractors weren’t being supervised properly by the construction managers. I’m not the only one who’s had bad experiences. After talking to my neighbors, I quickly learned that I was not alone regarding my dissatisfaction. ... More

Many problems. Workmanship is poor. The overuse of caulk to hide cracks, gaps and repairs. One trade comes in and ruins the work of others. Windows, countertops, flooring, stove and doors scratched. Marginal material quality. Nail pops in drywall. Builder pushes to close prior to fixing issues and telling you they will fix it after closing. Paint went on where it shouldn’t and where it should go on it was insufficient. In some cases, It takes the trades 3 or 4 times to make it right. It has been a month since closing and still finding issues. This has not been a good experience.