Centex Homes Reviews

After moving into our home, several issues were noted. One was the realization that the bathroom tub has permanent damage, namely, severe scratches and scuff marks that cannot be remedied by cleaning. Another issue was several scratches on the glass of the bathroom mirror. Those scratches, obviously, cannot be removed by cleaning. Centex has refused to remedy those issues. If not remedied by Centex, those problems, among others, will forever be reminders of the poor construction and lack of accountability by Centex/Pulte. Those problems will be shared with others, especially anyone seeking comments regarding Pulte homes. ... More

I was greatly disappointed with Centex. While the models of homes I saw seemed built to standard and maximum code, I quickly discovered this to be false. In the Month of November when I arrived to ensure the framing, and roughed in plumbing and electrical were to code I discovered that Centex hires subpar “contractors” who disregard building safety code. Upon my inspection I’ve found broken beams that the plumbers left compromising the structure of my home. The building manager at the time was Tim and I was disturbed to learn that he wasn’t planning on replacing the beams if I hadn’t discovered them. Once the broken beams were replaced, I moved on to the exterior sheathing of the house. It was to my dismay that I discovered 30 nail holes where the “framers” missed the beam. Once again Tim was not going to caulk these holes in order to prevent water infiltration into my home had I not insisted this be done. Any quality professional in the trade would know this a non-negotiable fix. My “final” walk thru was January 31st 2020. At the beginning of the walk I discovered the vinyl siding was wavy and bubbled. When I pointed this out to Tom the new building manager his response was “there is nothing I can do about that it’s the nature of siding.” This comment further solidified that Centex does not value industry standards and quality building. During the interior walk I discovered that the main wall in the great room was so bowed in the middle that when I placed a level on it I was able to rock it back and forth. When I showed Tom this, he used what would be his now standard line “there is nothing I can do about that.” I explained to him that I would not close on the house until everything was perfect. He quickly back peddled and said “I’ll talk to my boss.” During my walk of the kitchen I found that “contractors” drilled straight thru cabinet with a screw. I told Tom about this and he said “that’s how Centex does it.” I reiterated that I am not closing on the house until it is perfect. He once again said “I’ll speak with my boss.” As you can see my overall experience with Centex was poor and I would highly recommend new home buyers to avoid them. There is glimmer of hope, while the building standards were nonexistent, I must give recognition to our sales Rep Ivey. Ivey was extremely helpful and professional throughout the entire process. Ivey seems to be the only quality member of the Centex Team. ... More

Great home

Bryan the field manager its been very helpfull and super polite other than that nothing more to say

Terrible.. never have I ever had such a terrible experience buying a house. This is my third one and by far the worst one . No one returns phone call , everyone waits till the last minute to ask for this or that. Talked to a cpl neighbors and basically had the same experience. If it wasn’t for having so much time invested in it, I would have backed out and went else where.

Unnecessary arguments over move in dates, for a new home there was quite a bit of things that needed to be addressed. Outside of the blatant flaws that was all over the home, the first night my decorative piece on the top of the blinds fell on me in my sleep, there was blue masking tape on my ceiling that I can’t reach, no seal for my shower to the floor, my towel rack in my master bathroom wasn’t screwed in completely resulting in damage now in my bathroom from it scraping, the workers around my home have zero respect. The portal potty is right up against my driveway when they could easily move it to a more comfortable area. They also blast their Mexican high pace music in the night, and they have thrown a notable amount of trash into my back yard, the strangest item I had to clean up was a sweaty soul to a shoe. Last comment I would make is after the home wax built, everything was absolutely filthy. Believe it or not, their mortgage arm was significantly worse to deal with. ... More

Cheapie Build Check carefully

It began with miscommunication from the initial visit to the office. The staff were amazingly receptive and accommodating. We heard exactly what we were looking for with our expectations and the VA loan we were applying for. The rate was below 5% and the incentive monies were a great perk. We’re were told there would be a smart home package, appliances included, and a promised rate lock with a fair home price. Turns out we were confronted with a rate increase, no smart home package, no flexibility on price due to the failed promised rate lock, no appliances that were promised, and a rediculous amount of in house (Pulte monopoly) closing costs. We backed out of the deal. Centex home was a solid build for the price. We eventually were convinced to come back to the table with a large reduction in home price with flex monies promised. Dealing with Centex/Pulte group is not an experience I would recommend for any first time home buyer. Nothing was ever put into writing. Only false promises to make the deal. We felt like a number and not heard by Pulte/Centex. ... More

the interior drainage part of the HVAC unit was never installed. therefore every time the AC would run the water from the AC was collecting in the inside AC closet. sitting water for months caused a major gnat/fly issue and a mold problem. currently still trying to get the builder to assist with this issue since this happened due to a lack of checks and balances.

The inner offices of Pulte Mortgage and Centex homes has to be the most dysfunctional group of misfits ever put together. The experience was stressful and unclear 98% of the time. Paperwork was done 3 times and still never correctly done. Too many to list, this is just getting me mad rehashing this in my mind. Good day!

What they say and what they do are two different things.

This process was extremely difficult. Still have issues with home 2 months after living in it. I’m very disappointed in centex. I choose centex because of the pulte brand and due to home cost. Being a pulte brand I expected a lot more. The cost of the home is literally the only thing that kept me interested in purchasing a home with centex.

Forced closing prior to home being fully built. Builder unwilling to postpone closing buy two days so that I could have an inspection done on a home which was built, instead had to do inspection on home with no gas lines, holes in stucco, unfinished bathroom, etc.. Will never do business with Pulte or Centex again

Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.

From the beginning, communication has been terrible. I am extremely disappointed with our sales representative Andre. I first looked at purchasing the home while deployed overseas with the military using a power of attorney, my father. The house was advertised as April 7, 2019 complete. I loved the house and we were told BY ANDRE that closing would be in May on the 7th AS WAS AGREED TO DUE TO THE FACT THAT I WAS RETURNING HOME IN MARCH. IT WAS AGREED BY BOTH PARTIES TO ALLOW ADDITIONAL TIME TO THE CONTRACTOR ONLY DUE TO POSSIBLE WEATHER DELAYS. In the contract we put May 30th as our final date, in case there were delays DUE TO WEATHER. OUR DISCCUSSIONS BEFORE CONTRACT SIGNING AND AFTER WAS ALWAYS ABOUT THE HOUSE BEING DONE ON MAY 7TH. IN FACT THE FIRST APPLICATION WAS COMPLETED WITH THE SETTLEMENT DATE OF MAY 7TH. HOWEVER, I AND MY FATHER WERE lied to from the start. Once I returned home and began the terrible process of trying to gather information on the house, it came to my attention that no one other than myself were given these dates and in fact the house was scheduled from the start for JUNE 21st. This is only the first problem with communication and I was flat out lied to by Andre who stated he checked with the builders prior to putting in the May dates. We ran into further problems with upgrades. I had 2 representatives go to pick upgrades, due to my deployment, and they weren't given the due diligence or time they deserved. Andre was constantly going in and out and this clearly showed later in the build when we had 3 errors in the upgrades that cost me thousands that I was unaware of because his communication to my representatives and POA was awful. From here on out I hardly received emails about the home and was not notified when the house FAILED INSPECTION. It was only after returning from R&R after being away from my family for 10 months did I find the house progress didn't move and the inspection was failed. To this day it was never communicated why the house failed inspection and caused a 3 week delay in the build process. Further delays in the house were clearly due to builder negligence. TO ADD INSULT TO INJURY THE HOUSE NEXT TO MINE WHICH WAS NOT SOLD WAS COMPLETED WEEKS BEFORE MINE. THIS TELLS YOU THAT THERE WAS NO PRIORITY AND SCHEDULING DONE PROPERLY TO GET THIS HOUSE DONE IN MAY. THERE WAS NO REASON WHY MY HOUSE COULDN'T BE DONE MY MAY 7TH SINCE THE HOUSE NEXT DOOR WAS NOT SOLD AND WAS COMPLETED BY THEN. The poor communication and outright lack of integrity of the Centex sales representatives caused an extremely stressful time for myself and my family. To come home after being away for 10 months to a home that is over a month late than I was promised is absolutely disgraceful and left homeless for 5 weeks because we trusted the original contract. A more detailed letter will follow with more information. I was completely unsatisfied with the service I received from all parties involved. As a member of the armed forces being deployed, I hope no other family has to go through the struggles that Centex caused for my family. It is a shame such a great moment of home ownership has been completely tarnished for us. Due to the negligence and lies of the Centex team, my family was split for over 5 weeks. The original contract provided gave us certainty the house would be ready but instead we had to live out of bags, storage units, and cars because of the whole teams negligence. It is already an extremely difficult thing to be away from my family for 10 months, then to come home thinking our new home will be construction complete in April, only to find I was lied to in the original contract is absolutely unjustifiable and an injustice to our service members. I hope your company learns from this but I will never be recommending Centex to anyone. ... More

When I first looked at the Centex Cinco Lakes neighborhood I noticed the land scaping was terrible, but I figured it was just the lawn not that important. Wrong. When I did my final walk through the builder Mark told me they'd have the grass in by closing or a couple of days after. It took almost a month of weekly/daily calls with a clay mud yard, white carpet, and two dogs. If I didn't work from home the number of times I'd been misled to think they were coming tomorrow would have cost me my job if I'd had to take off work. On top of that the irrigation system never seemed to stop having leaks. It also started raining and the ground soil was being washed away to the point I had a giant sink hole next to my driveway. After a month grass has finally been put in but now it's lumpy and uneven and collecting mosquitoes in wet spots as the neighbors irrigation flows straight through my yard and the builder is not fixing it because landscaping is not covered under their warranty even though I wouldn't have this issue if they had not waited so long to put in grass and had properly graded the yard. Do not recommend Centex as a builder and the mortgage company was also terrible. They behave as if they are doing you a favor offering you their over priced services and have no customer service or initiative. ... More

Sales Rep Rob not reliable at all Only contacts you when something is needed Main manager Ian, even worst at addressing customer needs. They treat home owners as if they are dumb and have no idea how things work and Zero appreciation. Homes not built with quality and many issues with the home.

Too many things went poorly throughout the entire process. I would be happy to discuss over the phone.

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and Alexander drive . Overall I will give 1/5 for Centex for disappointing me with your quality of work ... More

Could have been better overall

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money.

If you go with Centex I highly encourage you have a third party home inspection completed prior to closing. Do not close until all of your issues are completely resolved. It will save you several hours of frustration ofter closing by getting the defects resolved prior to Centex/Pulte getting their funds.

We are deeply disappointed with the poor quality of customer service we have experienced since closing on our house. Despite our efforts, no one has been willing to address the issues we have encountered. It has now been 45 days since closing, and several problems remain unresolved. While I prefer not to mention any names here, it is important for the management team to be aware of the individuals responsible for the Winding Brook subdivision in San Antonio, TX. I wish there were a way to share pictures to illustrate our concerns.

I moved in April 15, 2024 hoping to settle in a new home where I wouldn’t have to worry about any issues first month of moving in noticed that water was leaking from AC furnace drain pipe and had home warranty work done well that issue was resolved. I was then having issues with my AC not cooling my house. This also was happening on the first month. I’m going onto the five months now in this new home and my AC still hasn’t been fixed temperatures get up to 80° and we’re talking about it would be seven in the afternoon and I come home to a 80° house or also my kids have to suffer being in a house that is warm so my experiences have been awful bad and the AC company that’s in charge of warranty work hasn’t been able to resolve this issue. They all come out and look at it and don’t fix anything. Furnace is sweating baseboard. It sits on accumulating mold I just don’t know how long it takes to resolve an issue with the AC and the high humidity that accumulates in the house in the attic So my experience has been real awful that at this point, I don’t feel comfortable here anymore. I’ve gotten to the point where I just want to sell this house and look for a different builder. I will never buy a centex home ever again. ... More

Do you want a new home with blocked showers and bath tubs, get your home flooded on Day 1, with no accountability from builders, then go for Centex Homes. Plus, good luck dealing with rude and unprofessional regional manager Corey G for warranty issues in phoenix area. Worst, repairs didn’t get authorized and now on my own to get things fixed. It’s been one month since purchase and has been an absolute nightmare for me. Make a wise choice and Hope you don’t have to go through the same.