Centex Homes Reviews

The house was rushed to closed by the builder even it was not completed. The third-party inspector told me not to buy this house as he was so worried about the build quality. When we move in the house so many incomplete items need to be fixed, we have to take time off work to stay and wait for their independent contractor schedule to fix those that should have been finished before hand.

This was my fourth new construction home with four different builders and by far the worst experience ever. All complaints are for the construction part of things. Title and sales were great!

A lot of cracks and imperfections, hire people that are proud of there work not just throws stuff together.

The materials are cheap. The homes are expensive and they provide cheap or the bare minimum. No ceiling fans, no handles on the any of the cabinets. I wasnt aware most of the these homes are rentals until after i moved here and someone told me. Had I known i wouldnt have purchased. I have put in TWO service calls and no one has reached out. We have these cheap dated sliding patio doors that i havent seen since the 80’s. Everything is the houses are super cheap wven the flimsy doors and cheap hardware. I hate it.

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... More

Honestly, this was an overall very poor experience. In all aspects of those that handled my buying experience. There was a lack of care, professionalism, and attentiveness throughout. And I was extremely disappointed.

I purchased this home to relocated to San Antonio TX’ found what has turned out to be a nice neighborhood with a great group of neighbors… however it’s been nearly 5 months and I am still tracking down help to get my home repairs that were promised at closing done! My front door has blue tape all over it from the walk, I have a toilet down stairs that flooded, my living room switch turns the lights on in my bathroom! I have cracks and seams on the walls I’m almost every room and the guy I spoke with said “well we can get to those MINOR things when we walk through your house at the 11 month mark” I have asked numerous times for a manager to come walk my house with me and NOONE will! I have paid for repairs out of pocket to make the home livable! Literally I have no toilet in my bathroom downstairs still. I had to buy a new toilet myself! The list goes on and on about the horrific quality of fit and finish of this home, or should I say lack of quality! It has left me no choice but to reach out to the BBB I have emailed, called, text and spoken in person with multiple people and in 5 months the only thing that was handled was a few lady’s came in with interior touch up paint and slapped paint all over the cracks in the walls to try and fill them and shut me up. I am beyond frustrated, exhausted with efforts to get things handled and extremely disappointed in the builder Centex. ... More

They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.

The entire process was a horrible experience. We will never use Pulte/Centex again. Misinformation and lack of communication was an issue throughout the process. Even to the point they lied about the inspectors appointments which resulted in delays in closing, failed to disclose critical repairs need day before closing, construction manager did not even do a final walk through - before or after closing. There are so many issues with the property its ridiculous, from the poor painting, screws already popping through, incomplete finishes, cabinets that needed repair that still haven't been done, paint still on floors, main floor covered in drywall dust and had to force builders to arrange a cleaning day after closing. ... More

Worst home buying experience ever. The only thing that made this experience worth it was the construction manager behind upfront, honest, and handled every issues as quickly as possible.

This centex builder is not Upto the mark. They are building the homes to sell it fast. They are not looking for the quality of the house. The engineers working for centex are not professionally qualified and they mostly don’t know how to build the house but they are doing that. They are asking the buyer to close the house without completing the home and the buyer mostly don’t know about few things and they are rush to close because of the time limits.

Terrible, terrible buying experience. Builder purposely delayed close because we chose to use a third party lender. We were homeless living in an extended stay hotel with our pets for weeks because of their intentional delays. Pulte Mortgage was EXTREMELY AGGRESSIVE in trying to keep us from going elsewhere. The “incentives” they offer buyers are eaten up by their ridiculously high fees, so you actually net zero dollars towards the purchase. The closing agent from Pulte was extremely rude during the signing. The build quality is seriously lacking. There was no attention to detail. Baseboards don’t line up throughout the house. There’s just gobs of caulk to cover their laziness which looks terrible. There are tacks sticking up through the carpet in areas and we keep getting poked by them. There’s paint spatter all over the vinyl plank floors, and glue from the installation of said floors was left to dry and harden so we have to use a putty knife and goo remover to scrape it off. I finally just gave up and put area rugs down. The paint used throughout is a flat sheen so every touch of the walls leaves a mark. And you cannot wipe the walls to remove the marks because the paint comes right off because they didn’t do several coats. You have to repaint each and every spot where there is a mark. The joints on the plastic coated MDF cabinets weren’t sealed nor was the shoe moulding. The cabinets are tiny and do not hold much. There are no drawers in either bathroom vanity. No drawers you ask? Nope. We have no storage in the bathrooms. We had to buy several pieces of furniture just for the storage. We had no electricity to the kitchen island and had to wait a month before it was fixed. Toilets and HVAC registers were installed crooked and not corrected despite our requesting it during final walk through. Sod was laid right over the weeds. The grass is dead in the extreme heat, but the weeds are flourishing. I will say the representative who I initially communicated with was very nice and helpful and our construction manager was great. The warranty work we’ve requested has been handled expediently. Our overall experience was a huge disappointment. We were so excited to have a brand new home and that was ruined by Pulte/Centex. The overall quality of the build is very, very poor. The tradesman used are just lazy and have no pride in their work. They do the absolute minimum and it shows. Just go elsewhere and maybe pay more but have a better finished product and a builder who doesn’t play childish games with people’s lives. ... More

Very poor communication, lack of attention to details. Very poor workmanship and care for work.

I hesitated to write this review, but the number of issues I had to go through with this new build is unbearable. The closing date was 2/18/2022. Today is 4/21/2022. Before buying this house, I was ready to go with Taylor Morrison vs. Pulte. However, I end-up signing with Pulte/Centex after considering the commute (Centex house is closer to the city). The model house I saw was well finished. The quality is high and promising. The build I end up with is nothing alike. Summarizing the issues as below: The number of tickets I have open for a MAJOR problem is 8. Below is a list and brief description: The slab under the garage door was not even. That will allow the water to go in, plus insects. The main water shut-off valve inside the garage is buried behind the drywall. They had to cut and surface the value box. 120 volts of electricity was running in the front yard bibb. I attempted to water the front yard one day and got shocked by the electricity. The electrician found out that there was a screwdriver was right in the main electricity line. Interior finishes are bad. Modeling is not straight, and electricity outlets are not aligned. The paint was poorly applied to the front door. They came to fix it, but it still looks so bad. The house floorplan I went with has six kitchen cabinets on one side installed side by side. There is a trim at the top of the cabinets. They cut that trim into two pieces and kept a gap between them. The garage door rail was curvy. The garage door was making a noise when the motor attempted to pull the door up. After closing on the house, I found some scratches on the backdoor glass. They replaced the glass, but the door paint needed some touch-ups afterward. The original backdoor color was white, but the painters decided to paint it black from the outside. They ended up replacing the door and still waiting for the painters (praying nothing will go wrong this time). Some items to add to the above list: Centex claimed they put plywood or glue under the vinyl during the floor installation, but that is not true. They claimed they used some kuchen under the carpet and glue to hold the carpet, but that is not true. I believe going with Centex/Pulte was a wrong decision. ... More

I closed in November and still at missing stuff from my home. Unacceptable

I have lived in my home less than 2 months and it is little falling apart. The longer I live here the more issues I have. The attention to detail is terrible. The quality is terrible. My cabinets must have been installed by someone with no experience. The texture and paint have to be fixed. The shower rod is so cheap it literally broke when I hung my shower curtain. I’m so frustrated with this home.

I still don't have my ref. and don't have a date when it coming.

not happy

The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.

Not very happy with the total experience. Problems with Pulte mortgage. Builder cancels framing walkthrough 10 minutes before schedule. Nobody could tell me why. Craftsmanship subpar. One month in, sewer backed up, floor cracked, sprinkler pipe burst, surround sound speaker wire not connected, can lights not centered in gathering space, $4,000 sod looks terrible. Disappointed with all the problems in this new home. I don’t recommend Centex

Every single day I find something new that's wrong with this house. I truly wish I never would of bought a home from Centex.

We had nothing but issues with our build out. Our manager was more like a 50’s salesman than a manager. I would not recommend that anyone build with Centex or Pulte homes.

God, where do I start. Our field Manager was useless, the house has major issues, centex/pulte still hasnt landscaped, and gives a million excuses why they are delayed, and no one returns calls.

Absolutely terrible experience. I would never recommend center to anyone. My house was built poorly. I’m still dealing with issues.

They just want your money. They rush you to put the down payment down before you can read the contracts. I didn’t want power lines I along my back yard. 2 weeks after I moved in, power lines were installed along my fence - within inches and through trees. And yes the landowner supplied drawings to CPS for approval of where they want them. Yes it’s a Pulte/Centex decision but they try and tell you they have no control. Not true. When you try and call them about any issues, they don’t respond at all. Just told me I own the house now. Terrible customer service. I wish I would have joined the subdivision Facebook page long before I put any money down. I would have never purchased here based on what the people who live here say. At least the people who live here have created a great community in spite of the home builders. ... More