Centex Homes Reviews

not happy

The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.

Not very happy with the total experience. Problems with Pulte mortgage. Builder cancels framing walkthrough 10 minutes before schedule. Nobody could tell me why. Craftsmanship subpar. One month in, sewer backed up, floor cracked, sprinkler pipe burst, surround sound speaker wire not connected, can lights not centered in gathering space, $4,000 sod looks terrible. Disappointed with all the problems in this new home. I don’t recommend Centex

Every single day I find something new that's wrong with this house. I truly wish I never would of bought a home from Centex.

We had nothing but issues with our build out. Our manager was more like a 50’s salesman than a manager. I would not recommend that anyone build with Centex or Pulte homes.

God, where do I start. Our field Manager was useless, the house has major issues, centex/pulte still hasnt landscaped, and gives a million excuses why they are delayed, and no one returns calls.

Decided to have a house built and was eager to be able to watch its progress. Started noticing problems when the framing was done with a lot of splits in some of the 2x4s. I was told they were not structural and where they were, they just added a second one next to it. Roofing was subcontracted out to another company who blatantly put it on wrong. This was brought up to them and I was told it was in the manual and approved. I am now having to deal with a leaking roof 52 days after closing. Besides that the insulation and drywall was good with the exception that it took almost 10 weeks to complete putting the whole build a month behind schedule. Most of the plumbing used was cheap flex tube and all A/C vents were also flex. I guess it was a good thing considering the project manager managed to flood the bathroom and the flex A/C vent routed half of the water to the basement. Other than that, I have had random small things like different door locks put on the wrong doors, outside dryer vent wasn’t even attached to the house, etc. that I have had to fix or get fixed. There is a lot of attention to detail that gets left off and hinders the quality of the build. Compared to other builders I would say they are probably the worst I have had the displeasure of working with so far. Save yourself the headache. ... More

I missed out on other better service options. The supervision of the quality of the construction is deficient and the response to the guarantee is null.

Poor material & workmanship. Do not see a pride in their work.

Daniel promises the world and nothing gets done! Terrible experience and I have bought 3 new homes prior to this and would not recommend Pulte to anyone! The sales rep only cared about selling not about us! She could not even bother to show up at the purchase meeting! She got her commission and walked away!! Still items on our punch list have not been completed to satisfaction!!! Terrible all the way!!

Kitchen was not wired properly. We have to have the garbage disposal permanently unplugged if we want to run the dishwasher. There was no split in the wiring to allow both to run separately. Upstairs floor has several dead spots. The grass/sod job in the back yard was quite poor. On our 5th week in and there is still significant patches in the lawn.

Will never recommend any Pulte product. Multiple issues involving workmanship, quality of materials, communication, follow up, deadlines, and the list goes on. We are still waiting on multiple items months after closing. If considering building with Pulte….don’t!

The worst builder in Texas to deal with. Low quality and poor workmanship.

Never Recommend and feeling very unhappy

This is my third brand new home I purchased and the manner in which this brand new home was turned over to me after closing is not acceptable. Absolutely sub par. Minor issues arise and that is understandable but we are currently dealing with MAJOR issues with my home which the building manager has a rebuttal for each issue we present. Construction is not my profession so when Dennis, the building manager has a solution to our issues it involves manual labor on our part. During the building process, while giving himself kudos and accolades on his experience and expertise, he mentioned on occasion that his workers dont know how to measure well and do not know what they are doing. We see why now and if that is the case, he should be watching his workers closer. Currently we are dealing with a framing issue with a 4 inch discrepancy, exposed nails in stairs and flooring, debris left under padding of carpet, thin carpet padding pointed out by contractor, ill-fitted doors/door frames, no heating cooling going to downstairs, ill-fitted lighting fixtures, incomplete/non-existing weather stripping, front door turn-lock ill-fitted, debris and trash with exposed nails and trash including beer cans left in backyard, excess trash and insulation left in furnace, exposed glue on laminate and a host of other problems and issues including unnecessary caulking just to pass inspection. 2 stars are given for responsiveness to some of our issues but when contractors arrive, they are baffled by the workmanship and cannot complete some work because the issue runs deeper. Current problem has to be addressed by higher ups on possible next steps due to no easy fix. It’s frustrating and unfortunate to deal with such problems from a new build. ... More

Builder Usman is terrible never spent time with me. He didn’t fix any of the issues. I met different builders every time i went to meet up. Make sure you get a inspector. I had a leaking ceiling on my first 3 days in my hole and without power for 2 days.

Nothing but lies and wrong information. Very poor workmanship that even the sub-contractors that were hired by Pulte and were told to come and fix all the issues we encountered said that "Pulte has gotten a very bad reputation for delivering very poor products, they cut corners, use very cheap materials, hire just about anyone to do as much as possible and move on to the next victim." "Bottom line (money and huge profits) is the goal for them." Next, what I just shared is not the exact words that were used by the contractors but close enough to get the point across. We have lost so much hard earned money from our savings because of Pulte. It's been 2 months since we have moved in, and there are still other serious issues that need fixing, namely, 80% of the kitchen cabinets (supposedly brand new) need to be replaced because they are either damaged or warped. It's nothing but a nightmare. This home was not free so that we would say...well it's free, so we got an excellent deal. We are paying mortgage on this home. How these executives at Pulte sleep at night is clear evidence that they don't get down and dirty to make sure that everything that is done is with high standards, they just simply don't care. It's all about the money, and how many fancy and luxurious stuff they can accumulate. Clear case of lack of morals. You can't take it with you, and as far as I'm concerned, and those who are in the same shoes as my wife and I are in, you people at Pulte left a very bad taste in our mouths. I hope those fancy Ferraris you executive are buying is worth ruining your customers lives... "...A good name is to be more desirable than great wealth; Favor is better than silver and gold." Proverbs 22:1. ... More

This was an awful experience and would not recommend Centex.

House flooded and had water damage after a worker nailed a water line. Nobody told me. If I hadn't went to the house and saw it, I never would have known. I had to demand a mold test be done. Of course, they found mold and didn't tell me that either. I found out when I saw a moldy baseboard laying on the kitchen countertop under a vent. I wouldn't recommend centex to my worst enemy. They hire horrible contactors and they cheap out on any and everything they can. I moved into a brand new house that has paint all over the floors throughout the house, paint and mud stains on the carpet, holes in the wall where they moved the handrail for the stairs and just left the old holes, sod that was just dropped on top of dirt, no soil brought in, damaged roof shingles, crooked baseboards, and a damaged garage door. Do. Not. Buy. A. Centex. House. ... More

Lived in the home less than 1 month and had roof leak from rain. Power breaker problems. Breaker was fixed 2 times and leak never fixed it’s been over 10 days! Horrible customer service and building manager is not responsive to issues. Thinking of taking legal action at this point!!!!!

I wish I could say my experience was great but it wasn't. I purchased the model home so my home was only able to get minor repairs done to it, which I wasnt informed of until i did my first walk through. Some repairs were made but i found many more flaws once everything was said & done. I asked to purchase the furniture & it ended up being sent to consignment because the person I dealt with didn't know the process. I spent way more on this home than the brand new homes around me, definitely got taken since this was my first home & unfortunately my realtor wasn't much help either. Overall I'm making the best of a terrible experience with Centex & Wells Fargo which also was terrible to work with & their preferred lender. Live & learn. ... More

I have issues but they no fix They say not on warranty cover, the wall get wet from bathtub

There are so many things that are wrong. Things that should have been noticed by the builder if projects were inspected. Too many to name. They are working with me to get these things completed.

Very disappointed! We bought the house and had it built while living in a different state. Once we made it to the house, we were let down by the quality of the work/materials and the poor attention to detail. We paid for upgrades (written in the contract) and they were not done because they didn’t pay enough attention to the contract. Those issues were fixed once we moved in to the house but we are still waiting for the cosmetic issues to be addressed. The only person that DID DO an amazing job was the salesperson.

Well, the consensus in the neighborhood is that while we all like our neighborhood and the sales team, the actual craftsmanship and completion of our homes leaves a lot to be desired. There are multiple things that have not been FINISHED in my home. I'm not talking about warranty problems, I'm talking about things that should have been finished before closing, that were promised to be completed, and never were. I have a pocket door leading into the master bathroom that was finally delivered over three weeks ago but has never been painted nor installed. My master mirror has a scratch on it that was identified by your team and hasn't been replaced. The holes that were cut in the wall for the washing machine hook-ups that look bad. Why are there no covers around the sawed up sheet rock. It looks bad. My YARD!!!!! The sod was thrown down and is so lumpy that you can barely walk through the yard without nearly rolling your ankle. We have tried putting dirt down in the numerous holes, in an effort to fill the holes, but it is still very lumpy. Also, why is there no sprinkler system in the back yard? People in the phase one have back yard sprinklers. We were never informed that there wouldn't be. Also, my garage floor has paint and spackle lumps all over it because it was never cleaned before moving in. My move in intentions were to paint the floor but I couldn't because it was a disaster. The house wasn't cleaned before move in, either. We had to clean it!!! There are other odds and ends that just weren't finished and efforts to get these problems resolved have led to nothing happening, other than a door being delivered. It's not just me, I spoke with four other neighbors just yesterday and they all have similar stories. I would NOT recommend CENTEX to ANYONE.n an effort to fill the holes, but it is still very lumpy. Also, why is there no sprinkler system in the back yard? People in the phase one have back yard sprinklers. We were never informed that there wouldn't be. Also, my garage floor has paint and spackle lumps all over it because it was never cleaned before moving in. My move in intentions were to paint the floor but I couldn't because it was a disaster. The house wasn't cleaned before move in, either. We had to clean it!!! There are other odds and ends that just weren't finished and efforts to get these problems resolved have led to nothing happening, other than a door being delivered. It's not just me, I spoke with four other neighbors just yesterday and they all have similar stories. I would NOT recommend CENTEX to ANYONE. ... More