Centex Homes Reviews

1000% would not recommend nor build a Centex home ever again. We’re already planning our next move so we can get out before the Josie falls apart.

We bought our brand new home on July 18, 2021. We found our "salesperson" Jessica Golden, to be pleasant and responsible, but as we moved on into our new home we have had many problems with our new construction home built by Centex. Centex Homes and Pulte have been the most unprofessional and unreliable companies I have ever encountered. No one answer the phone nor emails. We have a busted irrigation lines in our home. We have to shut off the sprinkles because of the water accumulated around the water meter and the backyard. Two weeks ago, water was coming out of the ceiling in the garage. It happen that something was not properly attach to the bath tub creating the water to accumulated underneath the bathtub. This caused damages to the bathtub, floor, and ceiling in the garage. Lastly, the kitchen cabinet has a huge whole and no one can replace it. It has ben a nightmare! ... More

The house was dirty after closing Paint drops on floor and caulk and paint on windows Some trim was not painted mud all over driveway and sidewalk Very unprofessional

I wish I could say I got my money’s worth, but I don’t feel that way. There is no team here, just one person trying to get the various workers to do their jobs. There was no opportunity to upgrade anything. The materials used seem cheap, the workmanship is shoddy. Someone came to fix a problem and made another problem that someone else had to come back and fix. There are gouges in the walls that should have been plastered and painted before move in. Fixtures are plastic. Entry level appliances, flooring, etc. I’m disappointed and resigned.

Door was left unlocked upon moving the first day no keys or lock. Almost a month later I'm still dealing with non finished items from contractor. My salesperson didn't even double check the home prior to me moving in nor gave me neighborhood info until I asked.

The process during the build was fine. The quality of the materials and workmanship is horrendous. I am disappointed to own this quality.

Tried several times to speak with Field manager and got no attention.Really surprised that no one pays attention to home buyer

My wife and I were so happy to have gotten a brand new home. That is, until a week after we moved in. We'd found smudges on our paint, the builders had used our microwave during construction and didn't clean it, the painters left a pile of trash painting paper crammed under the oven, carpet nails protruded up enough to stab both of our feet when we walked barefoot, the glass shower door collides with the bathroom doorknob, indoor paint was used to paint the entire exterior back porch wall, the garage door had peeling paint(and when it was finally repainted, they painted it shut), several cracked tiles in the kitchen, countertops were sharp-edged(and actually cut my wife's arm), trim and molding was improperly installed, the underside of EVERY windowsill was unpainted, the master bedroom window leaks when it rains, and the twelve page list goes on. When we addressed these issues with the builders, we got a number of fun responses, like, "the carpet nails are supposed to be that way," "I don't know why it's doing that," "oh that's not us, that's the window people" (and when the window people came, "oh that's not us, that's the builders"), and when told that this shoddy workmanship is unacceptable, "you have the right to feel that way, but we take pride in our work." Wrong, sir. You take pride in cutting corners to save time and money. If you took pride in your work, this house wouldn't require major repairs by day 14. If my wife and I wanted to buy a fixer-upper, we wouldn't have shelled out $214k for it. We wanted a brand new house that looks and acts like a brand new house, and your pride failed to deliver. Anyway, after a few weeks of my wife relentlessly keeping on them, and after a few weeks of siccing our awesome real estate agent on them, they've been slowly and begrudgingly repairing things. We've had to practically supervise them in their work, however, because they'll try to cut corners even on their repairs and pull the wool over your eyes, if they can. A few days ago, we found that the leaky master bedroom window sill is now spongy, and moves if we press on it, undoubtedly as a result of water damage from rain leaking in. Summary: it has been a most unpleasant experience, the realization that our new home isn't a quality new home, dealing with Pulte, and having to fight tooth and nail to get them to do their job and do it right. Oh, I nearly forgot my favorite lie they tried to feed my wife: Construction supervisor: "This is the first time we've had these kind of problems. Your neighbors didn't have any issues." My wife: "Really? That's strange, because when I told them about our problems, they said, 'we've had the same problems, too!'" ... More

I am not happy overall

Poor quality

Never got proper keys or mail box keys. Made me pay for it without ever receiving. Salesman said 370 on house deal. Then they flipped back to 375. Leak in bathroom upstairs. Still havent dry walled the ceiling back in. Brand new air conditioning issues. 3 man holes out front that no one has addressed. Very disappointed.

It’s a Good House when you’re outside, Looking at it, But when you look in every detail inside the house you will see lots of problem, the doors are not properly aligned door jamb and all the woods have damage/dents, the concrete slab at the back of the yard is deteriorating, flood on both side of the house, no street light even we reported it to centerpoint, field manager never replied to your txt about your concern, contractor really rush to build the house

Extreme lack of communication and responsiveness, numerous issues since closing that are still unresolved, multiple plumbing issues, nothing good to say about our experience

I wrote Matthew Newkham an email with pictures on 07/24 with no response as of yet. I extremely disappointed with my home and will not recommend Centex to any of my family and friends.

they have to find out on their own.

I always said I would never purchase a centex home. I should have stuck to what I said. Worst experience ever!!!

The beginning of the building experience with Centex was less stressful than the end. We had to rush to make design choices as it was a spec home and they had already started the building process. The sales rep, Ryan, was kind and helpful when he could be. Throughout the build process we had construction managers change about 3x and none of them were proactive in reaching out to provide updates on the home progress. We were out of state and was expecting better service as we heard from others who went through this process previously. As we were about 6 weeks away from close, we were in the state and able to visit the house more often. I pointed out things that were wrong or done poorly, but was told the little things would be fixed by the new home orientation (which was 4 days before closing) or closing. I expressed my concern with that as I was worried that they wouldn’t have enough time to address all of the blue taped items in time for closing. We get to the new home orientation for blue tape- spent almost 6 hours going through the house with the blue tape to identify issues. We get to closing and they simply removed a lot of the blue tape without actually addressing the issues. The cleaners actually put additional holes in one of our doors and some walls after we closed and they barely cleaned the house- to be fair the power went out later in the afternoon due to a storm, however, they never came back. We have been going through the process to still have these things corrected now 6 weeks later. Since living in the house we have identified even more issues- walls not being straight (discovered when we went to add a wall to convert a dining room into an office and the opening was not equal), uneven flooring over the concrete slab, drywall not being completely filled in as there are little holes on the walls in several rooms (the paint they chose hides it very well unless you are looking from certain angles), nails sticking out along the trim of the carpet- which we are told that is normal for them to install the tack upwards and we would just hammer them down when we feel it, gaps in the carpet along the baseboards, and so much more. I have several family members looking to move to this area and build, but rest assured they will not be using any of these companies from Centex/Pulte. It is very disheartening especially when spending over half a million on what we wanted to be our forever home, that they couldn’t even have basics of straight walls completed. Their version of quality work is very poor. ... More

The financing service was not accommodating, after purchase the home required many improvements that have taken too long to correct . Construction is less than optimal.

I was hoping that frustrations during my closing period would improve, but it has gotten worse. Now that I am in the home, I am noticing cut corners and serious shortcuts taken with things like the electrical. The build team seems to not want to deal with me, passing me off to the Pulte service team, who I have called four times in the last two weeks without any followup from the local agent I need to speak to. Every time I pull back a layer of this home, I seem to find a new issue, which is a very bad feeling to have. Sorely disappointed and quickly developing a case of buyer's remorse.

Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!

First off, Rochelle and the rest of the sales team are amazing. I mean they knocked it out of the park. Then there is the field team and warranty team. They literally sucked the joy out of my experience of building my first home. They constantly change the rules to suit their needs, not the customer’s. My house had two floods. The first was when they hooked up the kitchen sink. It was installed incorrectly. The water damage resulted in cabinets needing to be replaced. The second occurred when the house was not locked before a weekend. The refrigerator was stolen. They left the water line on the floor. Water was everywhere. It was so bad the water was flowing into the garage. I don’t even trust this was mitigated properly. Zach one of the field managers did nothing on the house. I was supposed to close in 24 hours and nothing on the punch list had been done. Rochelle and I noticed it. Due to water and the punch list not being done, closing was rescheduled. My next field manager was Steven. They were rushing to close so I asked about when some of the small stuff would be done. He told me to call him for the first 30 days, and he would take care of it. The first 30 days fell over the holidays. So I messaged him before the holidays. He got back to me after holidays and told me to fill out service requests through the Pulte website. I advised him this was not what he told me to do. He never responded. Enter the warranty manager Cynthia. She and I talked and she was working through text message and then she changed the rules. She told me to put everything in through the service requests portal on the Pulte website. Again changing the rules. Needless to say I was unhappy. I did as I was told. Then she started to give me pushback. She was claiming I was outside the 30 day window, and I would need to wait until the 11 month final walk through. I explained what Steven had told me. She then advised me she did not care what Steven told me and this is how I would be doing it from now one. I talked to Cynthia’s boss Tony. He was very kind. He listened to my concerns. He transferred my file to John. We will see how John does. The final work is scheduled for 1/18/2022. I have had to take yet another day off from work thanks to Pulte. So I will see how this plays out. I have no faith in this company. I will never recommend Pulte order any of its subsidiaries to my worst enemy. The stress and anxiety this has caused is inexcusable. ... More

Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.

No quality or pride in workmanship. Carpet covered in paint and drywall dust. Treated like damaged floors, switches, appliances, counters etc are normal for a new house. No processes whatsoever. Every attempt to fix just made worse because they hire the cheapest most inexperienced labor they can find.

My honest overall experience has not been the best and definitely had room for improvement from day one of my experience. I experienced poor customer service not from all but a few. Believing Centex and Pulte are linked I had a fair share of issue with Pulte as well . As far as the overall build and structure of the home , at a glance all is beautiful but once you start “living” you start to notice a lot unnecessary flaws. I understand some issues with the walls will happen due to the setting of the home but there were many drywall and paint issues, along with chips to bathroom countertop, discolored grout, issue with staircase, ac vent leak less then a week into the home, and above all no insulation in the attic . Yes some issues have been corrected in a timely matter others are still pending. I can only hope the company will hold up their reputation and correct the flaws in the construction in a timely manner. ... More

For the price paid for the home, the quality,materials, and workmanship is very poor.