Centex Homes Reviews

The experience was horrible. You are trapped using their contractors and companies for everything. Zero freedom to choose anything different. The divisions were unable to answer questions, pointed fingers at each other for issues and things that went wrong.

The poor workmanship on the paint and wood work. Still dealing with issues . Never ends!!!

I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% down payment to get the interest lower. Daniel was ready to take full advantage of us being first time home buyers.. He also lied to my wife about having documents. I can say that I will never recommend Pulte/Centex to anyone I know. I felt like I was just another house during the the process rather than a person. If it had not been for Jack and Winn I would have opted out of this experience. ... More

I bought a house for primary residence and was forced into a investment mortgage with a much higher interest. Today, the house is being used as a primary residence and I am paying high mortgage rates.

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More

Since the pre-closing walkthrough, I noticed a lot of items were really low quality and very poor workmanship. I addressed those items, specifically the carpet and carpets padding and the wood strip that keeps it affixed to the corners. Nails were sticking out around the edges, making it a hazard for residents walking barefooted in their own home. I brought up the concern very clearly but nothing was done about that. The toilets installed in this properties are a joke. The amount of water dispensed with each flush is DEFINITELY insufficient to flush normal levels of waste, let alone any minimal amount.of toilet Tissue. Addressed issue with builder but attendant proactively shifted blame to homebuyer/occupant. Builder personnel did not even have the courtesy to warn new home owners not to flush any toilet tissue at all. Had another issue with their landscaping company, on the irrigation system and it has been 2 weeks since notifying them of the issue and they have not addressed yet. Horrible quality of materials, fixtures and workmanship. Horrible service as well. ... More

I have bought sever new construction homes and have had the opportunity to experience an array of quality in this experiences. This has been by far the worst homebuying experience I have had. My house was months late, the realtor and construction team did not communicate the delays to me in a timely manner which left me homeless for months. The quality of workmanship is horrible and the perks or upgrades and general quality of chosen for the house such as light fixtures and restroom fixtures are the lowest quality for what this house cost me. I will never recommend Pulte Homes or Centex to anyone. I was not taken care of a customer and this company does not provide a truly quality product. It’s all smoke and mirrors. ... More

Exterior paint details, wall finish details, carpet details, grass and trees issues, exterior details, concrete details, cleaning

This has been the most challenging and most unprofessional process I have gone through. Let me start with the workmanship; our house is still being worked on because of the awful job done throughout the house. Our cabinets, countertops, stove, drywall, restrooms, and porch needs to be fixed. The construction manager did an awful job making sure things were done correctly. Now trustworthiness, I left on vacation for eight days after closing and was told that all the repairs were going to be done during the time I was gone. When I came back, the only repair completed was the drywall, and the men working on the drywall didn't place anything on the rug/tile to protect it, and now drywall residue is stuck on the rug/tile. They missed so many things on the list of repairs, and I came home to a messy house. I could feel the drywall residue stuck to my tub and many other spots around the house. I had to argue with the construction manager to get these things repaired. Finally, their responsiveness. Halfway through the process, my original construction manager quit, and I received a message stating that my new construction manager would reach out shortly. I waited for an entire month without a response, and I decided I would get ahold of him. Well, it turns out he forgot to reach out. My communication was like this throughout the entire process. For these reason I will not be building or recommending Centex homes. ... More

Worst framework, squeaky subfloor, seems like the entire house is uneven. Lousy painting job. cracked on the vinyl planks, crappy concrete job, the list goes on..... The construction manager keeps saying: "We are production builders". So? All they care is production but not quality. Overall: Very poor workmanship.

Overall the experience was sub par. I’ll start by saying our construction manager was fantastic throughout the entire process. The house however is already showing is lack of workmanship. We have horribly poor mud and tape throughout the ceiling and some walls of the entire house and are in the process of having the framers and drywallers get back out in order to scrape, re mud and tape and then reapply the texture and paint for both up and down stairs. Definitely not the best way to start off living in a home after waiting for 10 months to move in. Loads of other simple quality control issues for example poor finish on some of our cabinets, not receiving the correct door handles and having them have to be replaced, scratches on mirrors which are being replaced and issues with the AC intermittently not working. All in all we will benefit greatly from the market increasing and without having the warranty take care of all of the repairs we absolutely would never consider building with them again. Poor communication from sales on day one resulting in the price of the house being higher than it should have when we originally signed. ... More

Poor workmanship. The day I closed, there was leak from broken pipe that was poorly done from the ceiling that flood the house. Electricals not done properly and too many issues with the home. Don't be in rush to close, wait at least a week after the house is completed.

These folks have a great salesperson without a fulfillment team to back them up. The field manager is unresponsive, inept, and is frankly over his head.

I’m not sure that I have enough space to truly voice my disappointment for this whole process; both sales and building. I wouldn’t recommend this team of builders, nor the mortgage company they offer, during the buying process. At the end of the day, I didn’t feel like a valued home owner. I was met with arrogance, ignorance, miscommunication, lack of respect. But I’m home, I guess.

I will never buy another Centex Home. A month without air conditioning is completely unacceptable. 90+ degree days. I have a baby. A MONTH. Do you have any idea how many times I heard, "we'll be back out tomorrow." I had chipped granite countertops that I had to keep bringing up. After cutting into my walls, they patched the drywall and STILL haven't finished painting. One might be inclined to think I'm just an outlier or just a complainer, however, if one were to come talk to people in the neighborhood, they would find them all in agreement. All of my neighbors say that they will NEVER buy another brand new home again. ... More

The house was rushed to closed by the builder even it was not completed. The third-party inspector told me not to buy this house as he was so worried about the build quality. When we move in the house so many incomplete items need to be fixed, we have to take time off work to stay and wait for their independent contractor schedule to fix those that should have been finished before hand.

This was my fourth new construction home with four different builders and by far the worst experience ever. All complaints are for the construction part of things. Title and sales were great!

A lot of cracks and imperfections, hire people that are proud of there work not just throws stuff together.

The materials are cheap. The homes are expensive and they provide cheap or the bare minimum. No ceiling fans, no handles on the any of the cabinets. I wasnt aware most of the these homes are rentals until after i moved here and someone told me. Had I known i wouldnt have purchased. I have put in TWO service calls and no one has reached out. We have these cheap dated sliding patio doors that i havent seen since the 80’s. Everything is the houses are super cheap wven the flimsy doors and cheap hardware. I hate it.

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... More

Honestly, this was an overall very poor experience. In all aspects of those that handled my buying experience. There was a lack of care, professionalism, and attentiveness throughout. And I was extremely disappointed.

I purchased this home to relocated to San Antonio TX’ found what has turned out to be a nice neighborhood with a great group of neighbors… however it’s been nearly 5 months and I am still tracking down help to get my home repairs that were promised at closing done! My front door has blue tape all over it from the walk, I have a toilet down stairs that flooded, my living room switch turns the lights on in my bathroom! I have cracks and seams on the walls I’m almost every room and the guy I spoke with said “well we can get to those MINOR things when we walk through your house at the 11 month mark” I have asked numerous times for a manager to come walk my house with me and NOONE will! I have paid for repairs out of pocket to make the home livable! Literally I have no toilet in my bathroom downstairs still. I had to buy a new toilet myself! The list goes on and on about the horrific quality of fit and finish of this home, or should I say lack of quality! It has left me no choice but to reach out to the BBB I have emailed, called, text and spoken in person with multiple people and in 5 months the only thing that was handled was a few lady’s came in with interior touch up paint and slapped paint all over the cracks in the walls to try and fill them and shut me up. I am beyond frustrated, exhausted with efforts to get things handled and extremely disappointed in the builder Centex. ... More

They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.