Centex Homes Reviews

I would not recommend this builder to anyone. I’m a builder myself and the entire process was an absolute nightmare.

No shows on warranty work several times. No one cares. They blame it on being a busy time.

construction materials of very low quality and very poorly built with many defects and very slow to fix what was wrong

Sales experience was great. We were told many things by our salesperson. Only a few of those things were honored by the builder. I did not appreciate the initial price hike for my house that happened simply because 2 lots were sold before my salesperson delivered my contract. My price was increased $8 000 per sold lot for a total of $16,000 in those 2 days. The workmanship was questionable from the time they started the frame. There were crooked support beams under window frames, crooked window & door frames. Studs had pieces of wood missing from them, because they are glued together to create the desired length. The field manager caught most of the issues, but I caught a lot. The builder hires contractors who hire subcontractors and no one seems to actually work directly for the builder. This may be normal, but in my opinion it lessens the quality., and the end result shows it. Everything from the drywall work to the paint to the landscaping to the garage door installation was poorly completed and in some areas actual damage was done by the installers and the installers admitted it was intentional. There are drainage issues throughout the development because the land grading was not done correctly. This is from my neighbors testimony and my personal experience. My experience with the builders customer service for after closing issues on the home is they are only there to save the builder from liability exposure; not to actually help the homeowner. If you don't have physical evidence that it is the builder's responsibility,, like photographs or video, the builder will not fix it. ... More

Overall this has been a terrible experience. House was not finished when we closed. A/C and furnace wired backwards, causing the furnace to constantly trip the breaker during cold weather (got that fixed about 5 weeks after closing), back porch catches water by the back door (sloped wrong direction - under re-construction now), sprinkler system did not work, master bath shower would not drain (not slow - didn't drain at all and had water in shower basin for 2 weeks), waited about a month for the appropriate front door knob to be installed, living room HVAC vent would not open, paint spilled on garage floor and concrete is discolored. Paint and workmanship is sloppy and needs plenty of touchups. Asked for paint so we could do some touch-ups ourselves but still don't have that. Closed 6 weeks ago and still waiting for lots to be fixed. Contractors that do come by track mud and make a mess. Back yard needs re-sodding where some contractors made it into a mud pit. I feel sorry for the people working for CenTex. I assume they are well-intentioned but this development really is a mess. ... More

Terrible experience with the builder, wish I never bought from Centex (Pulte). They talk about delays, but when you see other home being built and your is not, very disappointing. Communication is terrible, updated email don't tell you the truth on what is going on with your home. After the move in so many issue from leaky windows, floors having bubbles, cabinets not installed correctly, access to attic left open. pressure washing horrible, The yard is full of nails, razer blades, cut metals. Doors don't open on close correctly, bedroom shelfing falls down. No bang for your buck with this company. Do your homeworker, get anything promised in writing from the sales department. Buyer beware. ... More

Centex constructions manager and warranty personnel are not on top of things. The workmanship is inferior, and the quality of the house is not what I was expected for someone paying over $300,000 in San Antonio. Two months after closing escrow, Centex never completed the items identified during our home walkthrough. The second-story floors are squeaky and uneven. I am concerned about the way Centex framed my house. The exterior painting was poorly done. You can see all the irregular spray marks all over the place. The driveway and front of the house were dirty, and the roof was full of paint. It was unfortunate to get the keys to our new home and find it like that. ... More

Drywall was, and is still, terrible, the finishing guy kept telling me it was done and it wasn't even close. They can't even finish it STILL. Embarrassed to live in it or show anyone else. Patched up the errors with caulk, every error. Paint missing on portions of the wall. Drywall tape still popping out. Drywall texture still missing. No one cares when I tell them to fix it. It's been over a month since I signed. They tried to put a light oak trim filler in the cabinets with dark cherry color and thought I wouldn't notice. Paint splatter and caulking on the floors, window glass, and everywhere it shouldn't be, not clean, keep leaving the door unlocked when they're "finished working" on it for the day. Worst. Experience. ... More

The quality of the house is very poor. There are a lot of issues inside the house. My field manager made me to sign the closing document and promised me that he will fix all issues in a week but it’s been 2 months. No one is addressing my issues. Paint is already coming off from walls. Even a small strain on the wall is not going when I rub on it. I paid 3000$ extra for painting. I am very much disappointed with this. There are a lot of squeaking noises in second floor. I am not sure if it is a structural issue or carpet issue. I dropped emails to my field manager and RDUWarranty but no one is willing to address my issue. I didn’t expect this from Pulte. They are losing their brand value. ... More

Stay away from Centex Homes, POOR Workmanship, POOR Quality Control, POOR Materials, they DO NOT CRAE about customers, we are just a number to them! Take your money somewhere else! There are plenty of builders that offers better value for your money.

This house was built so poorly, I would need to take over 100 photos to show someone. I can't even begin to try and describe the issues from walls being crooked, lack of 90-degree angles, lack of caulk where it needs to be, massive gaps that were caulked instead of properly worked. The trades this company hires to do their work are absolutely garbage. Overall worst experience and in the community Facebook group, I am one of the hundreds of people who have had a worse or similar experience. Centex should be closed down.

I would rather not share anything. My experience was terrible. Along with many other buyers as they have expressed the same experience to me.

As a first time home buyers we are ecstatic to be building our home. At first the process started off smooth. Then we ran into issues with certain contractors which we tried to be understanding of. Then when we would bring said issues to our field managers attention it was always an excuse if that was supposed to be done and this was supposed to be done but no explanation as to how it will in fact get done. The day of our celebration walk our home was filthy, carpet was a disaster and like I told the field manager if I wanted a used home I would’ve bought one. We have been in our home almost two months and still have work that need to be completed. It’s like they put their best face forward to get us to buy but as soon as you’re in the home you’re forgotten. For the cost of what we spent the workmanship doesn’t add up. We have electrical issues. Cabinets that need to be changed, window that need to be changed. Paint still on our LVT floors. We plan on selling as soon as we are able to and going with a custom builder. This company has left a sour taste in our mouth 10/10 would not recommend!! ... More

Every aspect of the home was cheaply done. Mold growing in ceilings, sod dead the minute I moved in, doors falling off the hinges, paint all over the ground and doorknobs. To get warranty service you have to call the manager’s manager just to talk to someone. Would not recommend centex or Pulte to anyone.

When we finally closed on the third try because we had to get out of our home under contract, it was a nightmare and has been since. There are too many issues, photos and videos to count. We are still living out of boxes over a month later. We should have come in and started hanging curtains and enjoying our brand new home. There is nothing happy or beautiful about this experience and I think someone should compensate us for it.

Overall experience was and still is under satisfactory. From the loan side, construction side, and the products. We still having to fix the issues and we just moved in on August 29th. My home was not done properly that our thrust and frames were off and it needed to get redone. Plus cracks on the concrete, paints peeling off, cabinets peeling off. I can go on and on. Y'all are trying to correct everything that is wrong to this day. I am beyond disappointed and frustrated with your company. I will never ever recommend you all to anyone. I have pictures and videos to prove how my home is unsafe, but y'all closed us anyway. We didn't find out any of this after we we're all moved in. Someone needs to give me a call, because I am beyond livid. Granted that the warranty people are trying to do the best they can. However, we shouldn't even be in this position to begin with. ... More

They installed the incorrect HVAC system on my new home and refuse to resolve the issue. My energy bill has doubled and water drips inside the closet onto the flooring. I've had to file complaints with TDLR, and the Better Business Bureau. Stay away from this builder as they will not admit to any mistakes. This has made the whole experience with CENTEX a very bad one and I would never use this builder again and I highly recommend you stay away from this builder.

I purchased my first house as I wanted satisfaction and not to have to worry about anything . my closing date was in mid July. and only thing I found is problem in house . Poor workmanship Flooring is coming out in office and kitchen. water leaking in basement . in front yard they have digged up and I am still waiting for new grass seeds after 40 days not happy . I would not recommend

Our overall new home build experience has not been a good one with Centex/Pulte. I want to start off with the fact that key contacts for us changed during the build process. First our Sales Consultant changed halfway through the build and then our construction manager changed. Overall, we did not have a problem with Lisa on the sales side but when Ana was our Agent she put the primary cell phone number for us incorrectly, so throughout the entire process our build, the building managers, mortgage company, title company, and whoever else had our number wrong which delayed multiple things. It was very frustrating. The construction side is another story. We started out with Javi who was excellent. Javi was transparent about the house, he was great at communicating, was realistic about everything, most even most importantly, Javi took our conversations serious and remembered things we spoke about and would actually address them after we would speak. If things were delayed he was honest and gave us real expectations, something we absolutely appreciated and the only thing we could ask for during this process. We never had that type of service since he was moved off our house. Halfway through our build, our construction manager changed to Zach. For starters- THIS SHOULD NEVER OCCUR. This is the point that our major issues began to arise. At first things were going okay with Zach, he was keeping us updated for the most part with the house. I was coming to the house every week and seeing how it was going and then I would get with Zach on what issues we were concerned about. It seemed like they were being addressed. Around the time the walls started coming up and when the cabinets came in, things changed. On multiple occasions my wife and I would meet or speak with Zach, go over multiple issues, and he would assure us that it would be addressed and would say “I will have my best guys fix it” yet they would not be addressed weeks later. This occurred with countless issues with the house. Zach rarely documented anything during our walk throughs and would maybe address 1 out of 10 problems every time we would speak and we would have to remind him again over and over on issues with the house. About a month before our projected closing date of June 24th, a major leak occurred in the ceiling of the kitchen. This flooded the first floor of the house and damaged multiple walls, kitchen cabinets, the guest room, pantry, and storage closet. We came to the house after Zach contacted us and he let us know they would be taking care of it immediately and we should still be good for a closing date of June 24th. We let him know it is very important that we know asap if our closing date is changing because we had to let our current landlords know if we are needing to resign our lease for July. We would’ve been happy to do this if he would’ve given us this expectation and realistic and honest answer, but Zach assured us the home would be completed in June and by the 24th, so we advised our landlord that we didn’t need to rent for July. We came by the house every week and for 3 weeks there were stagnant water. We called to ask what was being done and by week 3 were concerned about mold because the water was STILL there. They worked on the leak, remove the damaged walls after 3 weeks from the flood occurring. We show up at the house after week 2 of the flood and there was finally a machine but the tube sucking up the water was just on the floor in the downstairs bathroom and the water from the kitchen and guest room now flooded the bathroom and was leaking into the garage. I asked Zach what is going on and he said they had left the windows open over the weekend to let it dry, but it had been raining for over 2 weeks in Boerne, so everything got wet again. In addition to this, the machine was now leaking water on the floor instead of draining in the bathtub. All of their hard work removing walls and drying the house and the house was flooded all over again due to their negligence and NO ONE CHECKING ON THE HOUSE TO ENSURE THINGS WERE GOING PROPERLY WITH THE TRADESMAN. With less than 1 week to close and being guaranteed by Zach that they we would still close in time, our house was not prioritized at all and we felt lied to and very disrespected during these last 2 months of the process. During the final walk through before closed, Zach took pictures of all the issues left on the house on the Friday before we closed. He kept forgetting our closing date and we had to remind him at least 6 times because he would repeat it back incorrectly. He stated they would be working on everything over the weekend(this was something he had been promising us for weeks, that he and his crew would be working weekends to ensure our house would catch up and close on time) since we were closing the following business day, Monday 6/28. Nothing was done over that weekend. In addition, Zach advised us that he had dropped his phone in the river over the weekend tubing with his family and lost the pictures from our final walk through. Extremely unprofessional and disrespectful at such a crucial time in the process of us having to close and move in the very next day with countless items still needing to be done with the house. This is the point that I wrote the sales team and had them give me Peters information because I no longer trusted that our house would be completed after we closed. We were given 2 days to move out of our rental house and move into a house that still wasn’t finished. Weeks after close and we still had people coming in and out to fix things. The garage was installed incorrectly and crashed down on the ground when it was rising, incredibly dangerous and upsetting. Where are we today? We closed around 2 months ago and our house is still not finished. Involving Peter did not prioritize our home. I have a back door that was replaced finally but still needs to be painted. I have 1 more page of feedback & not enough characters. ... More

The total project from start to finish was a complete nightmare. I still have things that need to be addressed/fixed The quality of the carpet and the faux floor is not made of quality material. The concrete is pealing in the garage and around the front door. The ceiling in kitchen and the great room has two large patches where product was over sprayed. The trim in the kitchen are not flushed. The kitchen exit door has dents and the window has a scratch in the glass. One of the worse made homes I have ever lived in.

Don’t build with pulte, they care about your money and that’s it

They don’t care about you!!! Just your money!!!!!

I have submitted a work order and no ome has gotten back at me. I also emailed and called the warranty representative Elainee Moreno and she doesn't get back at me either.

I would never recommend Pultey/Centex to anyone! This has been the worst experience ever! Because they rushed my build so that they could move on to the next and collect a check, a low-quality product was delivered. Who installs contact paper on the floor. There are numerous build quality issues today. No lawn or driveway when I closed. This is a risk to my interior belongings with tracking of dirt ect. Waste backed up from a pipe in the basement. There are other issues, but I don't have time to list. They are awful and are not customer-centric. Home buyers should have more rights. The buyer's only recourse is escrow, which is not sufficient. ... More

If you’re looking to build a home the experience can be fun and enjoyable just not with this particular builder centex/Pulte from What I experienced I certainly wouldn’t recommend it. Everything from the lending to the building was horrific what they produce is not quality work with integrity.