Centex Homes Reviews

Looked at many other home builders and chose. Quality homes for less.

I would have like the builder to replace my sod like I was promised. The sod is uneven and in pieces.

The layout and materials used are better than other home builders I have worked with. Centex has been responsive throughout the process. Their sales staff could definitely be more knowledgeable. Had a major issue with a room not being constructed the way I was told it would be which soured me to layout in general. Construction manager was fantastic though and great to work with.

Andy was great and set clear expectations. Management of the build was well coordinated. Seemingly inferior quality materials when I compare to the new build my mother in law has in progress with another builder at a lower price point. Example concrete driveway instead of asphalt. Undersized mechanicals cause Issues with proper cooling in the summer. For the price would have expected sod throughout. Neighborhood looks poor in areas due to seeding vs sod. They used to provide full sod but went with a cheaper option of partial sod last year. Overall house was built quickly with decent quality. Most frustrations are with mechanicals and landscaping shortcomings. ... More

We had a wonderful friend Manager named Blake who was super responsive and so helpful while we had our home build 750 miles away. It was a great experience.

House was done on time and of upmost quality.

In general is really good, just sometimes we have to insist to Alan (Field Manager) to resolve a few things on the house.

We purchased our home from overseas and were impressed with the updates communication and responsiveness

Was able to get a bigger nicer home that other builders in the area that I was comfortable with and the process was fairly strait forward and easy, less stressful since I had been thru the home buying process before I cancelled that home and moved to Centex. They were helpful and answered all my questions and were there to help along the building process with items I noticed and even with items I hadn’t and were upfront about terms, costs, and timelines to complete these items. I would recommend if your wanting to have a less stressful process that will make you feel like your getting every dollar worth for your home. ... More

We love everything about our house building process!

It’s a Good House when you’re outside, Looking at it, But when you look in every detail inside the house you will see lots of problem, the doors are not properly aligned door jamb and all the woods have damage/dents, the concrete slab at the back of the yard is deteriorating, flood on both side of the house, no street light even we reported it to centerpoint, field manager never replied to your txt about your concern, contractor really rush to build the house

Chad was very helpful and responsive to issues.

Sales agent was outstanding, provided all the needed information to help us make our decision to buy home.

Just make sure everything you want gets done on time

make sure to add the 2nd light of the garage.

I love my home and encourage those looking in Fuquay-Varina to check out Hidden Valley!

Well done, Centex! We still can’t believe it’s our house!

After moving in the new home we found issues that should have been addressed during construction. Paint and door trim work is not great quality. AC design for first floor has been faulty as a result of which two rooms on first floor stayed warm and had to log in issue to warranty department. Toilet seats are already chipping off color within 2 weeks as cheap quality was used. Door bell and main door lock had to be replaced. These are few but takes time and effort on in owner and builder to fix things again. Suggest that builder pays attention to quality of construction and even minor details need to be addressed prior to closing. ... More

Make the time to go through each phase of the build.

Having a great team assist you in the process such as a realtor, sales consultant, and builders makes the house buying process much easier.

Good home for the price

Buyer beware

Been in the house almost 2 months. Still trying to schedule repairs from before I closed. :(

From the beginning, communication has been terrible. I am extremely disappointed with our sales representative Andre. I first looked at purchasing the home while deployed overseas with the military using a power of attorney, my father. The house was advertised as April 7, 2019 complete. I loved the house and we were told BY ANDRE that closing would be in May on the 7th AS WAS AGREED TO DUE TO THE FACT THAT I WAS RETURNING HOME IN MARCH. IT WAS AGREED BY BOTH PARTIES TO ALLOW ADDITIONAL TIME TO THE CONTRACTOR ONLY DUE TO POSSIBLE WEATHER DELAYS. In the contract we put May 30th as our final date, in case there were delays DUE TO WEATHER. OUR DISCCUSSIONS BEFORE CONTRACT SIGNING AND AFTER WAS ALWAYS ABOUT THE HOUSE BEING DONE ON MAY 7TH. IN FACT THE FIRST APPLICATION WAS COMPLETED WITH THE SETTLEMENT DATE OF MAY 7TH. HOWEVER, I AND MY FATHER WERE lied to from the start. Once I returned home and began the terrible process of trying to gather information on the house, it came to my attention that no one other than myself were given these dates and in fact the house was scheduled from the start for JUNE 21st. This is only the first problem with communication and I was flat out lied to by Andre who stated he checked with the builders prior to putting in the May dates. We ran into further problems with upgrades. I had 2 representatives go to pick upgrades, due to my deployment, and they weren't given the due diligence or time they deserved. Andre was constantly going in and out and this clearly showed later in the build when we had 3 errors in the upgrades that cost me thousands that I was unaware of because his communication to my representatives and POA was awful. From here on out I hardly received emails about the home and was not notified when the house FAILED INSPECTION. It was only after returning from R&R after being away from my family for 10 months did I find the house progress didn't move and the inspection was failed. To this day it was never communicated why the house failed inspection and caused a 3 week delay in the build process. Further delays in the house were clearly due to builder negligence. TO ADD INSULT TO INJURY THE HOUSE NEXT TO MINE WHICH WAS NOT SOLD WAS COMPLETED WEEKS BEFORE MINE. THIS TELLS YOU THAT THERE WAS NO PRIORITY AND SCHEDULING DONE PROPERLY TO GET THIS HOUSE DONE IN MAY. THERE WAS NO REASON WHY MY HOUSE COULDN'T BE DONE MY MAY 7TH SINCE THE HOUSE NEXT DOOR WAS NOT SOLD AND WAS COMPLETED BY THEN. The poor communication and outright lack of integrity of the Centex sales representatives caused an extremely stressful time for myself and my family. To come home after being away for 10 months to a home that is over a month late than I was promised is absolutely disgraceful and left homeless for 5 weeks because we trusted the original contract. A more detailed letter will follow with more information. I was completely unsatisfied with the service I received from all parties involved. As a member of the armed forces being deployed, I hope no other family has to go through the struggles that Centex caused for my family. It is a shame such a great moment of home ownership has been completely tarnished for us. Due to the negligence and lies of the Centex team, my family was split for over 5 weeks. The original contract provided gave us certainty the house would be ready but instead we had to live out of bags, storage units, and cars because of the whole teams negligence. It is already an extremely difficult thing to be away from my family for 10 months, then to come home thinking our new home will be construction complete in April, only to find I was lied to in the original contract is absolutely unjustifiable and an injustice to our service members. I hope your company learns from this but I will never be recommending Centex to anyone. ... More

It did take a little time to close, and at times the same paperwork that I was asked to submit was being asked to submit more than once either because Centex claimed they never received it or they needed it again. As for my reason to giving a 1 star on Responsiveness to issues is due to a couple of maintenance issues I have that was brought to their attention to 3 different people and I have yet to receive a callback, Email or anything on those maintenance issues that need to be fixed, going on week 4 now.