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Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 3265 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Ok
- Juan R.
- Verified HomeBuyer
- February 03, 2023
- Forney, TX
Overall good experience great builder and great sells person that we had. They have great customer service . Just not happy with the workmanship on the concrete. The driveway was poorly made and they said it was up to the standards. It doesn't look like a new drive way. Very cheaply poured. And paint is very cheap and if it scuffs. You can't clean the paint if you clean the scuff the paint comes right off. Some issues were addressed but the ones I am noting were up to the standard. Still haven't received my oven. There is paint splatters on various parts of the vinyl flooring. We had to deep ...
Total Score 3
Quality 2
Trustworthiness 5
Responsiveness 2
Very responsive
- Anonymous
- Verified HomeBuyer
- February 03, 2023
- Willis, TX
Pulte is very responsive to the customer and we greatly appreciate it! Build quality is probably dependent on the contractors hired. For our lot, rain water doesn't drain well, so parts of the lawn feels like a swamp with standing water. Overall, a good experience though, thank you.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Phil
- Phillip B.
- Verified HomeBuyer
- February 03, 2023
- Parrish, FL
Make sure to check interior painted walls after we moved in we found several paint runs. Also check finish work in master shower by window
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
great
- Anonymous
- Verified HomeBuyer
- February 03, 2023
- Maricopa, AZ
they have to find out on their own.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Great Team
- Kathleen K.
- Verified HomeBuyer
- February 03, 2023
- Magnolia, TX
The Sales Counselor and Builder Manager were very good at answering my questions, keeping me informed and responding to my concerns. It helped streamline the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
In overall the construction is good
- Karina R.
- Verified HomeBuyer
- February 03, 2023
- Auburn, GA
I have experienced good response from team. I think the company can improve the finishing details for walls and flooring.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Great House
- Jose F.
- Verified HomeBuyer
- February 03, 2023
- San Antonio, TX
The process with Centex it was very easy , faster and always with good communication, Michelle my sales representative it was always pending of the process, at the someway Mark the Building manager In the financial department Aaron was the perfect person to may this job , always try to get the operation to the ending, Very Happy in the Centex community
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Job rushed and quality suffered
- Anonymous
- Verified HomeBuyer
- February 03, 2023
- North Port, FL
I appreciated the communication throughout the build and understand Hurricane Ian throwing a monkey wrench into an already complicated supply chain, but I do understand the motivation to lie to me. Making arrangements to live while the build was completing would have been easier if I was told the truth instead of trying to make me feel better with overly aggressive time lines. We all knew it was going to take three times longer than I was told, so what is the motivation to lie to me? Finally, we had concerns on the finish of the walls and paint that we were instructed were normal finishes for ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
It's was okay with the builder
- Anonymous
- Verified HomeBuyer
- February 03, 2023
- Forney, TX
The Centex home builder is the best
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Review
- Bryan R.
- Verified HomeBuyer
- February 02, 2023
- San Antonio, TX
Having pipes leak causing water damage. The thermostat goes down to 40 degrees without being touched. There are dips under the carpet. Door stoppers are needed. Lights are flickering. Going from dim to bright.
Centex Homes responded:
Hi Bryan, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Happy!
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Wesley Chapel, FL
Nice homes! Good quality! Happy with my purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lack of accountability with the warranty department and low end contractors with no integrity
- Brandon B.
- Verified HomeBuyer
- February 02, 2023
- Jarrell, TX
I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people
Centex Homes responded:
Hi Brandon, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Once loaned approved everything moved along with great efficiency
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Princeton, TX
Being organized and flexible with the Centex builder and loan team helps facilitate the process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Eric and Ed are fabulous!
- Lynne S.
- Verified HomeBuyer
- February 02, 2023
- San Antonio, TX
Everyone is super understanding and knowledgeable!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Fabian R.
- Verified HomeBuyer
- February 02, 2023
- San Antonio, TX
Very helpful and great overall experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Katy, TX
Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Communication is good and fast response.
- Shubha S.
- Verified HomeBuyer
- February 02, 2023
- Haslet, TX
Overall experience is good, worth buying a house with Centex. Good builder, good price
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
great
- David T.
- Verified HomeBuyer
- February 02, 2023
- Spring, TX
I have good experience, I am satisfied
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There is room to improve.
- Ahmed S.
- Verified HomeBuyer
- February 02, 2023
- Princeton, TX
Because of the market trend, although Centex reduced prices of the homes that were to be delivered in Dec 2022 but they also reduced the quality of the electronic items they gave us and looking at bathrooms, living room it tells me that they tried to do cost cutting in quite a few places. The Eletrical Range, Dishwasher thats given to us looks to be open box as they both have issues opening and closing doors/drawers and the logo is half cut.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Great customer service
- Huiqing J.
- Verified HomeBuyer
- February 02, 2023
- Fuquay Varina, NC
The customer service is great. They address to each individual needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Glad we stayed the course
- Sharmiesha C.
- Verified HomeBuyer
- February 02, 2023
- Hockley, TX
The home buying process is stressful at times not going to lie. And although we had some bumps in the road I am so glad we stayed the course. We had a pleasant experience with everyone involved, with the exception of our Loan Consultant, however everyone else really rallied together to try and make up for that shortcoming. Since closing, the customer care team has been wonderful! I have been referring all of my friends and family in search for homes to Centex/Pulte! Just do it! Whatever questions you have ask. Any apprehensions, share them with those working with you during this ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Happy
- Gabriel A.
- Verified HomeBuyer
- February 02, 2023
- Crowley, TX
Happy family!! that’s all matters!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Prime Example of Deceptive Marketing at Work
- Daniel G.
- Verified HomeBuyer
- February 02, 2023
- San Antonio, TX
Quality of materials used is horrible. I have cracking of interior paint on my walls throughout the home. Mixing valve in my master shower was faulty, therefore there was no cold water to the shower. Only scalding hot water. First week into the home and already had a massive hole in my master bedroom wall to have the shower mixing valve replaced. Gaps in the exterior siding is not caulked. The landscaper laid my sod with 4”-5” rocks underneath. The quality of the home compared to the price you pay is unbelievable. Sad to see that the savings the builder receives by cutting corners never get ...
Centex Homes responded:
Hi Daniel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Communicative Team
- Sean R.
- Verified HomeBuyer
- February 02, 2023
- Buda, TX
From the moment I signed the buyer’s agreement, the Pulte/Centex team kept me in the loop of the progress and everything that was going on with my home and the building process. Kayla provided me with detailed weekly updates and was always there whenever I had any questions. Towards the end I met the construction manager, Colton, and I was in contact with him pretty much daily up until the closing date. My satisfaction and happiness were extremely important to them and any issues I had were solved very quickly. Even after closing the team has been supportive and have been checking in and ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sloppy craftsmanship
- Daniel A.
- Verified HomeBuyer
- February 02, 2023
- Myrtle Beach, SC
I will start this by saying that I am well aware these are spec homes, however the price of the homes in my area are $400k+. I had multiple issues with the home and still do. So much so that to have all the poor craftsmanship fixed would be impractical because it would require my family to leave while they sanded every poor drywall seam. The crews they use do not care about quality and it shows. These homes are rushed and the work done is sloppy. I moved from a 20+ year old home that was in better shape than my brand new home. From paint on the new floors around the base trim, to carpet, to ...
Total Score 5
Quality 1
Trustworthiness 2
Responsiveness 3
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