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Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 3243 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The Quality Factor is Absent
- David B.
- Verified HomeBuyer
- November 23, 2021
- NEW BRAUNFELS, TX
In terms of the people I worked with, excellent. When it comes to the house, it has been issue after issue and disappointment after disappointment. The way we received our home at closing was a little disturbing to say the least. My wife and 2 kids had been in a 1bd apartment prior to so we were just happy to have space. I highly recommend paying a close eye to detail, trim work and the overall crew who is building. Corona bottles and cups of pee are not uncommon to find along with razor blades, filthy window seals and trash hidden behind your appliances. Interior and exterior paint job is a ...
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 4
Very polite and responsive staff
- German S.
- Verified HomeBuyer
- November 23, 2021
- Maricopa, AZ
If you're looking for a simple and quick home buying experience Centex homes is the way to go. Brandon was an absolute pleasure to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - I had a great experience with the builder from day one.
- Daisy C.
- Verified HomeBuyer
- November 23, 2021
- Parrish, FL
I had a great experience with the builder from day one.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Centex Homes - Everyone cared about every area of the home.
- Donald S.
- Verified HomeBuyer
- November 23, 2021
- Polk City, FL
Everyone cared about every area of the home. Responsibility responsive this to all issues were we're high priority.. All personnel were very courteous and honest it's an honest.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - great Experience with center company
- Milan B.
- Verified HomeBuyer
- November 23, 2021
- Raleigh, NC
great Experience with center company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - They did not provide the blue prints of the home witch made it
- Chase H.
- Verified HomeBuyer
- November 23, 2021
- Jarrell, TX
They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 4
Responsiveness 2
Great communication
- Jacob W.
- Verified HomeBuyer
- November 23, 2021
- Ashville, OH
This was my first new home purchase and the group with Centex Homes really made the process as easy as possible. I am really enjoying my new home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
good
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Liberty Hill, TX
Nice work and construction by Centex
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible communication
- Anonymous
- Verified HomeBuyer
- November 11, 2021
- Houston, TX
Getting in contact with the builder was always an issue. Updates were hardly ever sent and closing kept getting delayed
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Centex Homes - They are very good people and quality homes
- Mihret F.
- Verified HomeBuyer
- November 09, 2021
- Forney, TX
They are very good people and quality homes
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Centex Homes - The overall experience was good, but the issue was with the sales
- Asten A.
- Verified HomeBuyer
- November 09, 2021
- Missouri City, TX
The overall experience was good, but the issue was with the sales portion. My salesperson was not helpful in guiding me through all available options, leading to a number of last minute adjustments and disappointments from previously promised "upgrades." Other than that, the construction manager was fantastic and helped me understand the building process a lot, especially for me as a first time homebuyer. Be sure to read the fine print in the contract and don't take anyone's word for it.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Horrible experience
- Olkine R.
- Verified HomeBuyer
- November 08, 2021
- Shelbyville, KY
As a first time home buyers we are ecstatic to be building our home. At first the process started off smooth. Then we ran into issues with certain contractors which we tried to be understanding of. Then when we would bring said issues to our field managers attention it was always an excuse if that was supposed to be done and this was supposed to be done but no explanation as to how it will in fact get done. The day of our celebration walk our home was filthy, carpet was a disaster and like I told the field manager if I wanted a used home I would’ve bought one. We have been in our home almost ...
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Appreciate you guys’ hard work!
- Emily L.
- Verified HomeBuyer
- November 08, 2021
- Durham, NC
Carter is our field manager. He is always responsive and professional to our questions and paying attention to the details. He also gave us the first hand for the problems we had during the closing process. We are grateful that we had him. We really appreciated his work.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - Good customer service and responsiveness.
- Nilesh S.
- Verified HomeBuyer
- November 06, 2021
- Durham, NC
Good customer service and responsiveness.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Building process seems to be sound. Everything else not up to the expection.
- Mohan D.
- Verified HomeBuyer
- November 05, 2021
- Westerville, OH
Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Very cheap material use wood,kitchen bathrooms fixtures etc
- Hector D.
- Verified HomeBuyer
- November 04, 2021
- Lakeland, FL
Very bad condition of grass
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Centex Homes - The finishing isn't that great.
- Omar A.
- Verified HomeBuyer
- November 03, 2021
- San Antonio, TX
The finishing isn't that great.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 5
Quality control very disappointed with the lack of cleaning done on this house.
- Coleman P.
- Verified HomeBuyer
- November 03, 2021
- NEW BRAUNFELS, TX
Very disappointed over all with lack of quality control. This id our second Pulte home an the first was so much better than this !!!!
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
The floor plan
- Linette M.
- Verified HomeBuyer
- November 03, 2021
- North Fort Myers, FL
I have been in the business of construction and seen a lot of builders come and go. I think the Centex for not being a very expensive home it is good quality and a good for the price. The company is good and reputable. I did not have any problems.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Centex Homes - Jeff Arocha took care of all our concerns and was very responsive
- Paul N.
- Verified HomeBuyer
- November 03, 2021
- Buda, TX
Jeff Arocha took care of all our concerns and was very responsive throughout the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - I am so very happy with Centex Quality workmanship and quick
- Regina S.
- Verified HomeBuyer
- November 03, 2021
- San Antonio, TX
I am so very happy with Centex Quality workmanship and quick response to any questions or concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The response, it was absolutely clear and on time.
- Reyna M.
- Verified HomeBuyer
- November 03, 2021
- Katy, TX
I would share their exceptional knowledge and support no matter of your race.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Project manager was very responsive
- Henry V.
- Verified HomeBuyer
- November 03, 2021
- Maricopa, AZ
Cody was very responsive during the closing period and the month after. He helped with getting my ISP to expedite ground work that needed to be done.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Centex Homes - my house was not ready for the initial walk through, therefore
- Anonymous
- Verified HomeBuyer
- November 03, 2021
- Aubrey, TX
my house was not ready for the initial walk through, therefore i had to do a walk through on closing day. Found many details that weren't up to standard, a month in the house, it is finally coming along.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
Experience
- Hodari V.
- Verified HomeBuyer
- November 03, 2021
- Conroe, TX
The sales experience was great. The craftsmanship of the home and turn around time to fix things are horrible. I moved in to my new home in September and it is now November. With in this time period I have had electrical and plumbing issues. Cracked kitchen cabinets that still are not fixed and most recently my garage collapsed and almost smashed my wife’s car as she was casually leaving the house.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
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