Centex Homes Reviews

One month in and found a clogged sink, a leaky toilet, windows that won’t close, and ants. Warranty team is great fixing, but…

Our initial experience with making an offer on the home and getting updates was good. We got weekly updates pretty consistently in the beginning, but then they started to taper off. Once we were given our closing date, I felt like a lot still needed to be done with the house and was concerned if the house would be "move-in" ready by the closing date. We ended up closing on time and moved in but had a punch list of items to address. One of our biggest concerns was our vinyl flooring, which was not installed to a satisfactory condition. Another concern was the trim work, which appeared to be rushed and sloppy. We had paint splatter on the floor in almost every room, and areas that shouldn't have paint on them had paint on them (windows, door handles, etc). We've currently been in our home for almost two months and we're still pending most of our punch list to be completed. Overall we do enjoy our home, but I also feel that it was rushed to be completed by the close date and that work wasn't done properly. I don't feel that the home was "move-in" ready even though it was okay'd to close. ... More

When you buy a brand new home, you will expect everything will be nice and neat. However, it wasn't our case. After closing, when we went to our new home, we found out that the kitchen wall was leaking, and to fix the issue, they had to cut off our brand new home. While they were fixing the wall, they destroyed our grass, now there is no grass but full of muds. Hollows on the ground, broken door, broken garage door, broken fence, broken shower door, uneven ground, uneven window frames, and much more. How hard is it to inspect the house top to bottom after finishing? I definitely do not trust Centax and pulte's quality of work, I am more than positive that there are problems in this house to be found by me eventually. I can give 3 starts at least, because the warranty team ( Corey Yates, Joshua, and Jennifer ) is good at fixing the issues also good at communicating. If I knew that this company is this bad at attention to detail and lack of quality, Centex and Pulte wouldn't be my list. ... More

Took 11 months from signing of contract to move in. Many delays and poor communication

front door seal not 100 % airtight, so many scratches at the walls and little dings on the tiles. toilet bowl to close to side wall for elderly hard to stand up. outside area have drainage issues

Add 1 month to the estimated closing date they give you, and make sure you hire a 3rd party inspector because there will be shortcuts found that need to be addressed

Experience was well. Our construction manager took the time to answer questions made sure our needs were met.

Overall experience: Loan process: good if you understand the home buying process, it was my first home so I ended up googling a lot of information as the loan processors weren’t necessarily proactive in providing all the needed details to understand next steps. Friendly people however. Construction: needs improved communication. Closing window kept on getting pushed with no communication, making it hard for buyers to schedule furniture or appliance deliveries around it. Workmanship, overall I feel I got the worse in quality. My father and family and myself of course were very dissatisfied and disappointed at the poor quality of the work. Lots of damaged and dented door frames and baseboards. The quality of the repairs isn’t much better necessarily. Many little visual repairs were pending plus I keep on finding more after 4 weeks in. Painters are definitely not professional, siding is not neatly cleaned. Window frames needed cleanup and painters stained walls and stones with their dirty brushes. Broken or damaged materials installed as if I was buying a non-new home. Warranties were presented to me after 3 weeks of moving in and it’s my understanding I didn’t get all the paperwork I should’ve, unless I’m overlooking something. Overall it’s been quite frustrating, lots of personal time invested in correcting things, bringing contractors in to fix issues, all while trying to work and putting my house together. Lots of guessing around services such as HOA registration and trash pick up. I love the neighborhood and the idea of what my home would look like if it was perfectly done. But honestly, I would let everyone know to be extra careful and more demanding of details, quality and communication before buying a home here. I can’t believe others have accepted this level of quality, I hope not. ... More

Who doesn’t love buying a new home, build from the ground up. Seems that the process was more stressful than I could imagine, even with a buyer agent involved. I love the home, even with some decorative flaws. The sales team members did make me feel great about my purchases, however, I wish I would have consider additional add one for better living. If anyone can afford it, get ad much done as possible. The building proved to need more checking and questioning. The communication could have been better, as I was met with some condescending responses. I’m a new home owner and I should not have gone through some of these uncertainties get me stress. Great idea to have an outside inspector, which I did, but you only know what you know before the 30 days expires. ... More

Back yard is not leveled, it looks like everyone was in hurry and they supposed to work the way they built 2 years ago.

Wish they would have installed cable/Ethernet outlets in all the rooms.

Skylar, Mark, and Ani embodied the definition of responsiveness, punctuality and transparency. They were all easy to do business with. Brian on the other hand seemed quite untrained, unresponsive, and frankly misleading (talking in circles without it giving a straight answer specifically). Although I do not hold Brian accountable to his lack of training, that’s his management teams job. He is responsible for taking ownership of providing clear and concise data, which he did not do without a push every conversation. Overall, I would rate the entire experience a 4 out of 5 stars.

The experience of selecting options and then making design choices was not fun at all. Do not assume what each options include - u will be sorry. Things u think would obviously be part of an option as it is titled are not. Common sense does not apply. U need to ask a ton of specific questions to ensure u r getting what u expect. If u have conversations with your PM and something is promised, get it in writing. They will come back and say they misspoke or they were overruled by their management.

Nice neighborhood , good quality , but responsiveness to issues it’s pretty bad .

Our realtor was excellent but was outside the builders sales team.

So many things could have been handled better but we're tired of talking about it now.

The drive it’s and some other small over look things need to be paid more attention to be a we didn’t see them till we moved in now we playing the waiting game with warranty to get fixed and corrected. Next time we will look at things more detail because the little things matter too.

I really wanted to say great things but my experience had been anything but that. Someone forgot to put a cap on the roof fixture and there was major rain water damage to both the floors , ceilings, walls and carpet before move in. We had an add on for tile floors and more than half are uneven, raised that you can feel the dips when walking and even tripped over a couple. The wrong grout was used on the three bathroom tubs/tray and they look horrific- no caulk. Garage door has light coming through - hence the temperature is unbearable in the garage since it’s not sealed properly. Front door has light (and bugs) coming through since it’s not sealed properly - and losing cold air from the house. A couple of doors don’t latch. The screens on the windows have gaps and allow bugs in. Cannot open windows on cool nights for fear of allowing uninvited pests in. The list just goes on…, have taken pictures of all issues and working with warranty contact to get them addressed. This process has just started and even though nothing has been fixed yet, I hope to get these resolved soon. Work in progress. ... More

We really enjoyed the majority of the home we built. Poor quality with the drywall and painting throughout the home with many issues that will need to be corrected over the next few months and years to come. Further, substandard communication during the closing process from the on-site representative as evident in the fact that we did not receive the keys to our home until days after we signed the official closing documents with the lawyers office. Fortunately the construction manager was able to let us into our home. With that being said, the home still met our needs and we love the location. ... More

The only complaint I have is that the sub floor upstairs is not flat! When we walk upstairs, we feel the imperfections beneath our feet. We raised the issue a few times but were told this is as good as it gets!

Not satisfied with the finishing, Lot of things can do better for small works.

Happy with the home however very disappointed with the lawn, trees, bushed are already dying. Also brand new but a lot of cover ups. Kitchen floor scratched windows not working. Window Screen not on. front, back and garage door all have issues. already.

The Value for money for the home is not that great. There are many improvement points we find.

Michael was a great construction manager, Sam was an awesome Salesperson, other than that the experience was very stressful we had one issue after another and they took 4 extra months to finish our home, our house has several issues (not serious, but still) overall after moving we are happy with our house, and the neighborhood.

The lack of attention to detail takes the joy out of owning a new home.