Centex Homes Reviews

The lack of craftsmanship was evident through the whole build process. We were told by the Build Manager several times that our house plan was a difficult build because the builders had not built this plan before. I thought skilled builders could read and interpret plans. When questions were raised they were met with a condescending attitude that was even evident to our real estate agent. Some of the issues that were presented during the walk through were not completed by the closing date with contractors scrambling trying to get things done. We were told that if we wanted them fixed our closing would be delayed but that we could sign, close that afternoon, and send in the information to warranty and it would be fixed in the next 30 days - not. We sent in the info. to warranty and were notified that it would be handled at the 11th month period. We absolutely love the house but we also know what was covered up, painted over, and not up to par with a quality build. ... More

I was surprised and very disappointed to find that ceiling fans and a garage door opener were not standard for my home. I’ve never heard of a new home build that does it include a garage door system. Such an easy thing to complete.

This is the first month the property has been in use , and already the lights ion the front room and in front of the house have failed to come on. They came to fix it pronto but its a new home , should the hole front of the house loose power, and the breaker never tripped. Scary !!!

I love my new home; however, I feel that the service and response time from employees at Centex could be better. I understand that they have a lot of needs to be met but I wished they would answer emails timely!!

Some work very good, some not to our expectations. Garage concrete work very poor quality. Sheetrock texture very disappointing and bull nose corners just so so.

I periodically dropped in, to see the construction progress on my house. Claudia, in the sales office, was incredible. She provided me with weekly updates. It was truly amazing to watch the house come together. However I did find some disturbing issues that caused my trust to fail. At one point, I found a lot of alcohol containers, scattered in the house. Food debris was also tossed onto new cement foundation, inside of the house, some greasy or oily meat products, oily chips, etc. I felt this could draw bugs. Another issue was right before close, I found people apparently living in the house. Human debris and excrement left behind. Globs of hair in drains. Spit globs in sink. Showers used. Stained tubs. Human excrement (both kinds) on walls, floor, and stuck inside and outside toilets. Making it worse was that I was there with family, to "show off" the progress on my new house, when we walked in on this disgusting mess, in both bathrooms. Completely unnecessary, since many, many port o' John's were right outside, some even in my front yard. I reported issues w/ photos to main office. However, it just seemed as if nobody cared. I began to figure that this is perhaps normal and customary, to have alcohol bottles, raw trash, and human excrement scattered throughout new home construction. I didn't know. Nobody seemed to care. However, at the time, I felt not enough was being done to protect my house. I finally resigned that you can't "make people care". After close, just for peace of mind, I had to invest in extensive deep cleaning of the bathroom walls, floors, and also, carpets. In general. I would still recommend this company, but perhaps visit your house periodically, during construction, just to check on things. Eval of PULTE MORTGAGE: As far as Pulte mortgage, their professionalism leaves a lot to be desired. After close, I received numerous phone calls from them, wanting me to correct mistakes they made it closing, I.e., documents left out, signatures needed, etc. It seemed like a hoax, bcz they called and emailed so much. Perhaps train your workers?? Ask them to care?? ... More

Built a great home very quickly (too quickly) Project manager was great and very responsive up until closing date. After moving in, we noticed a lot of things Un-finished. This is my first home and expected the closeout to be close to perfect, this however was not the case. Un/finished home and we now a month later have to go through warranty to get our problems fixed.

Brief, the sale experience with Mike is not positive, slow response, not caring and surprises due to the final walk for the garage paint was not included. Price is not cheap. In contrast, the construction person William is amazing and very professional.

I was pleased with my walk through with the developer representative; however, the sales representative was not very responsive to many questions after we were in contract to purchase. I had to continuously email the sales rep begging for information about the purchase and closing of the purchase.

Well when I saw my future house I didn’t see any errors or mistakes, but after just a couple days we my family and I started seeing many details and issues that the CENTEX/ PULTE trying to get them fixed, but was so many that at the end they quit and just send me to the normal way through guarantee.

Not the top quality I was expecting

Not great. From day one during walk through issues were found and pointed out. We had outside inspector come in and did property inspection. ( THIS SERVICE WAS DONE WHILE WE WRE STILL IN CALIORNIA.) Arriving here ln texas , many of the report from the inspection were still not corrected. NOT everyone involved during the process were incompetent. There would be some people in the administrative part and people in support services on repair definitely unqualified. I also feel that the person put in charge and oversee the repair is a very bias individual.

Jonathan building manager was excellent. He was very helpful and made every attempt to fix and correct issues in a timely manner. Our experience and time with him was great. However, there are other area where Centex can improve period. Thanks

we call the construction manager as soon as we started finding issues, the carpenter came and evaluated the details we showed him, he said " we need to replace basically all the doors of the cabinets in the kitchen, and paint them" after that we haven't hear from them, and they are no longer here at the subdivision.

I don’t normally write reviews, but I felt I should for this experience. As a first time home buyer, I didn’t know what to expect. I would visit my home every couple of weeks to check the progress and in doing so I noticed some things. First, there was a bottle of pee in one of the bedrooms that spilled over before the carpet was put in. So who knows if it was cleaned properly. Second, there was toilet paper in the guest bathroom as if they were using the toilets instead of the portable restroom right outside my home. As we expressed our concerns during the walk through, we received a lot of back talk from the builder instead of assurance that our dislikes would be taken care of. Very unprofessional. After moving in, I noticed my microwave had been used since there was food crumbs inside. I was told cleaners would come before moving in, but I don’t know what they actually cleaned. The process for requesting things to be fixed after moving in has been smooth, and I wish I could have received this customer service before moving in too. Overall, I would not recommend Centex Homes to friends or family based on my experience. ... More

It was good within reason, they’re pushy with the timelines when they want you to do something but loose on the timing when you want something. The house is built well, but some of the finish work falls short

It was my first home buying experience. Though I was new to this, centex personnel has provided all the info and education regarding home buying. I suggest all the new buyers to trust centex in home buying.

When you buy a brand new home, you will expect everything will be nice and neat. However, it wasn't our case. After closing, when we went to our new home, we found out that the kitchen wall was leaking, and to fix the issue, they had to cut off our brand new home. While they were fixing the wall, they destroyed our grass, now there is no grass but full of muds. Hollows on the ground, broken door, broken garage door, broken fence, broken shower door, uneven ground, uneven window frames, and much more. How hard is it to inspect the house top to bottom after finishing? I definitely do not trust Centax and pulte's quality of work, I am more than positive that there are problems in this house to be found by me eventually. I can give 3 starts at least, because the warranty team ( Corey Yates, Joshua, and Jennifer ) is good at fixing the issues also good at communicating. If I knew that this company is this bad at attention to detail and lack of quality, Centex and Pulte wouldn't be my list. ... More

Took 11 months from signing of contract to move in. Many delays and poor communication

front door seal not 100 % airtight, so many scratches at the walls and little dings on the tiles. toilet bowl to close to side wall for elderly hard to stand up. outside area have drainage issues

Experience was well. Our construction manager took the time to answer questions made sure our needs were met.

Overall experience: Loan process: good if you understand the home buying process, it was my first home so I ended up googling a lot of information as the loan processors weren’t necessarily proactive in providing all the needed details to understand next steps. Friendly people however. Construction: needs improved communication. Closing window kept on getting pushed with no communication, making it hard for buyers to schedule furniture or appliance deliveries around it. Workmanship, overall I feel I got the worse in quality. My father and family and myself of course were very dissatisfied and disappointed at the poor quality of the work. Lots of damaged and dented door frames and baseboards. The quality of the repairs isn’t much better necessarily. Many little visual repairs were pending plus I keep on finding more after 4 weeks in. Painters are definitely not professional, siding is not neatly cleaned. Window frames needed cleanup and painters stained walls and stones with their dirty brushes. Broken or damaged materials installed as if I was buying a non-new home. Warranties were presented to me after 3 weeks of moving in and it’s my understanding I didn’t get all the paperwork I should’ve, unless I’m overlooking something. Overall it’s been quite frustrating, lots of personal time invested in correcting things, bringing contractors in to fix issues, all while trying to work and putting my house together. Lots of guessing around services such as HOA registration and trash pick up. I love the neighborhood and the idea of what my home would look like if it was perfectly done. But honestly, I would let everyone know to be extra careful and more demanding of details, quality and communication before buying a home here. I can’t believe others have accepted this level of quality, I hope not. ... More

The experience of selecting options and then making design choices was not fun at all. Do not assume what each options include - u will be sorry. Things u think would obviously be part of an option as it is titled are not. Common sense does not apply. U need to ask a ton of specific questions to ensure u r getting what u expect. If u have conversations with your PM and something is promised, get it in writing. They will come back and say they misspoke or they were overruled by their management.

The only complaint I have is that the sub floor upstairs is not flat! When we walk upstairs, we feel the imperfections beneath our feet. We raised the issue a few times but were told this is as good as it gets!

Happy with the home however very disappointed with the lawn, trees, bushed are already dying. Also brand new but a lot of cover ups. Kitchen floor scratched windows not working. Window Screen not on. front, back and garage door all have issues. already.