Centex Homes Reviews in Austin, TX

Good quality and communication. Recommend this.

There were no major issues. Everything we asked for was resolved in a timely manner after a few attempts

Overall satisfactory

I dealt with Pulte Mortgage and bought a Centex home. Con: the two companies (two parts of the same company?) do not communicate with each other very well resulting in miscommunication to me. Pulte, within weeks of closing, sold my mortgage creating confusion as to whom and when to make monthly payments. Pro: The home itself is structurally sound, had minor defects which were corrected. The home warranty service appears to be adequate. I called once and the response was satisfactory. Jeff, the construction representative, was informative and helpful. I was not involved in the design process. I purchased a move-in ready home. He worked with my home inspector to ensure items on the inspection list were dealt with. ... More

I love my home but I do not like the paint used. Basically I will need to repaint the entire place. You can't clean the walls or doors because the paint is so cheap. Also beware of the sprinkler system. My 1st water bill was $379!

Not a quality, sturdy, solid build that lasts 100yrs. Entry level quality with entry level materials. Other than that, construction team is excellent. Responds to each request promptly and takes care of it.

The seller at the office was unresponsive and had poor communication. The project manager was nice and helpful.

Buying experience is okay and no hassle. The post closing experience is fine. Its a little slow to get response but no major complaints.

The buying experience was good but everything went down hill once I closed on the home. No cable box on my street due to which I have not been able to get an internet connection since I closed in the end of December. The drains in all the toilets started clogging and bubbling up. Right from the contractor to the customer service no one has been of any help even after several phone calls or texts. Please do not buy a Centex home

Michael was a great construction manager, Sam was an awesome Salesperson, other than that the experience was very stressful we had one issue after another and they took 4 extra months to finish our home, our house has several issues (not serious, but still) overall after moving we are happy with our house, and the neighborhood.

I ended up liking the end result, but getting there was barely worth it. it took almost a year from signing the initial contract to close. The sales people are completely clueless and will just say things they think you want to hear. I went in for a scheduled appointment more than once and they didn't remember who I was or why I was there and even pulled up the wrong account. I had to ask about closing weekly. the contract said July and I didn't close until almost September. half the time my emails were completely ignored. I was not even given an idea to plan about when to end my current lease. it was awful. The construction team was awesome though. They were better at communicating. ... More

I was surprised and very disappointed to find that ceiling fans and a garage door opener were not standard for my home. I’ve never heard of a new home build that does it include a garage door system. Such an easy thing to complete.

I periodically dropped in, to see the construction progress on my house. Claudia, in the sales office, was incredible. She provided me with weekly updates. It was truly amazing to watch the house come together. However I did find some disturbing issues that caused my trust to fail. At one point, I found a lot of alcohol containers, scattered in the house. Food debris was also tossed onto new cement foundation, inside of the house, some greasy or oily meat products, oily chips, etc. I felt this could draw bugs. Another issue was right before close, I found people apparently living in the house. Human debris and excrement left behind. Globs of hair in drains. Spit globs in sink. Showers used. Stained tubs. Human excrement (both kinds) on walls, floor, and stuck inside and outside toilets. Making it worse was that I was there with family, to "show off" the progress on my new house, when we walked in on this disgusting mess, in both bathrooms. Completely unnecessary, since many, many port o' John's were right outside, some even in my front yard. I reported issues w/ photos to main office. However, it just seemed as if nobody cared. I began to figure that this is perhaps normal and customary, to have alcohol bottles, raw trash, and human excrement scattered throughout new home construction. I didn't know. Nobody seemed to care. However, at the time, I felt not enough was being done to protect my house. I finally resigned that you can't "make people care". After close, just for peace of mind, I had to invest in extensive deep cleaning of the bathroom walls, floors, and also, carpets. In general. I would still recommend this company, but perhaps visit your house periodically, during construction, just to check on things. Eval of PULTE MORTGAGE: As far as Pulte mortgage, their professionalism leaves a lot to be desired. After close, I received numerous phone calls from them, wanting me to correct mistakes they made it closing, I.e., documents left out, signatures needed, etc. It seemed like a hoax, bcz they called and emailed so much. Perhaps train your workers?? Ask them to care?? ... More

I don’t normally write reviews, but I felt I should for this experience. As a first time home buyer, I didn’t know what to expect. I would visit my home every couple of weeks to check the progress and in doing so I noticed some things. First, there was a bottle of pee in one of the bedrooms that spilled over before the carpet was put in. So who knows if it was cleaned properly. Second, there was toilet paper in the guest bathroom as if they were using the toilets instead of the portable restroom right outside my home. As we expressed our concerns during the walk through, we received a lot of back talk from the builder instead of assurance that our dislikes would be taken care of. Very unprofessional. After moving in, I noticed my microwave had been used since there was food crumbs inside. I was told cleaners would come before moving in, but I don’t know what they actually cleaned. The process for requesting things to be fixed after moving in has been smooth, and I wish I could have received this customer service before moving in too. Overall, I would not recommend Centex Homes to friends or family based on my experience. ... More

The only complaint I have is that the sub floor upstairs is not flat! When we walk upstairs, we feel the imperfections beneath our feet. We raised the issue a few times but were told this is as good as it gets!

Make sure to communicate with the sales representative and super intendent and be thorough with all questions. Educating yourself and making sure to ask questions is crucial. There are a lot of moving parts with several contractors so their internal process isn't streamlined the best. You just need to make sure you stay on top of it.

The biggest issues we had while buying the house was that there was 2 times our loan got suspended and no one ever contacted us which pushed our closing date out an additional month. I had to call and check up on our loan because it went silent for a couple weeks and then was told, “oh well, you’re loan went suspended. It happens another time after that. I will say that towards the end of the actual time we closed, I know the lenders were working very hard to make it happen.

Add 1 month to the estimated closing date they give you, and make sure you hire a 3rd party inspector because there will be shortcuts found that need to be addressed

Overall, we enjoy our Centex home. It is our fist home purchase and so we were a little less picky, and the market in our area is extremely competitive, with the costs of homes going through the roof. The home seems to be build well generally. But all of the details were clearly rushed. The detailed paint job we sloppy, the landscaping wasn't great. But none of the issues so far have been irreversible. And considering the market, the price point was desirable. So overall, it is a good house, not a great house.

Nothing really to share. Everything went ok up to this point.

This is a good development for first time buyers.

No really good experience during all process, quality and termination of the house was a battle

Low-quality paints, Low-quality carpet, low-quality vinyl flooring.

Too many issues after, make ready should be much more clean and neat. Lots of paint on flooring.

Going only by our experience, a home buyer needs to be diligent in following up with the builder’s field managers to ensure that the quality and construction of the new home is as perfect as the builder promised it would be at the time of purchase. We thought we did that and unfortunately it didn’t work out for us anyway. Moving into a new home is supposed to be a joyous experience, but for us it wasn’t because the builder did not fulfill the expected standards.