Centex Homes Reviews in Austin, TX

In the first month of moving in we're finding issues with electrical, internal structure etc. The door frames are cracking up. The seam cracks are showing on the walls within a month. Our previous house was also a new construction and we did not face those issues.

The longer I am in my home the more issues arise. Blinds that are falling down, nail holes in the ceilings, no caulking below baseboard, epoxy split and dried on floor, cracks in the walls appearing...NEVER been so disappointed.

I closed on February 14. In January, my builder acknowledged that two windows needed to be replaced and he was working on that. When we closed, we signed paperwork acknowledging that our builder was still responsible for getting our windows fixed. It’s April 13 and I am STILL waiting on this to happen. We keep asking about it and we are rarely hearing back or are told they are “looking into it”, then never hear again. We’ve had to involve higher ups just to get what was promised to us 4 months ago done.

Warranty issues that arose just now week after closing not adressed in a timely manner and no one takes responsibility.

I love the home. It's a huge upgrade from the apartment life we were living. However, the builders were told multiple times about issues that should have been fixed early. Instead walls had to be tore out the days before closing to get repaired. Multiple doors are installed crooked and won't stay open. Parts are missing from doors as well as hinges and door knobs poorly installed. Obviously there was a mad rush to slap together the rest of the home toward the end to finish in time for closing. Items still aren't done that were requested day of closing. Trim outside and inside is painted poorly and sloppily. Fence was never finished at the corner of the home. While I am happy with the house overall, the quality and care didn't exist. The employees we dealt with were lovely people however, I would never hire the painters or the cleaners for another job again. The amount of paint on our new carpet was ridiculous and the horrible cleaning job could have been done better by my 7 year old. As far as the build goes, time will tell. I believe the construction was done well other than the issues mentioned above. The sales agent, the building superintendent and the final closing superintendent were all nice and they kept us informed through the build. But there is a lot left to be desired for the final touches of the home. I am not sure I would recommend CENTEX in the future. Maybe if they slowed down toward the end and hired better painters and cleaners. ... More

After you are in you are on your own. Tried to get something repaired within the 30 days and was responded to after the 30 days

Our experience with Centex was not a great one. A lot of options weren't available and we went through several different build managers. We were shown a model home and there were a lot of features in the model home and were not told that those feature would not be in our home. The main issues we had was with their in house underwriting department with a lot of communication errors.

Centex was horrible to work with. Not putting customers 1st. Houses have tons of issues. And warranty is a pain to submit and vendors refuse to work with customer unless work order is sent from centex.

I love the layout and the finishes on my new house. Unfortunately, I’ve been in the house for one month and the microwave and sprinkler system have already had issues. There are raised paint dots all over my floors that were not cleaned up and also missing grout in several places, as well as weather stripping that has already started to come off the doors. I really liked working with Lily, she was attentive to the issues I had before I closed. She is very knowledgeable and quick to respond to any issues. I had a shelf put in by the trim carpenter in one of the closets, the original bar was taken off the wall and moved and a new one of a different color was put in. We were not given paint samples so I cannot cover the large patches of drywall that were stripped. The most recent concern is that a work truck from the Centex home next door, drove over my sprinkler system, which now is not working on that side of the house. There was a lot of carelessness to get these homes completed quickly. ... More

The sales portion of the experience can be improved. Communication was not the best from the sales agent. We would call and email several times before we got a response. The contractor was good. He was responsive and helpful.

They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.

I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people

Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.

I wish I would’ve hired a 3rd party inspector instead of me finding all the issues myself. I’ve built before with another builder and expected the same experience. Well that didn’t happen. Ironic that this survey came the day after finding the latest issue. Irrigation person came out to fix a sprinkler head. In the process he discovered that Zone 6 was out of the schedule. He turned it on to test and discovered that the line was broken under the sidewalk in my neighbor’s yard. A deliberate cover up to get us into the house. On top of that, I had to press for the sprinkler head to get looked at. The ticket was submitted over a week ago. There are little detail issues that I’ve given up on because I’m tired of people coming in my house. ... More

The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of construction and handling of issues is not upto the mark. My friends who constructed through Pulte had a better buying experience and warranty claims. We somehow felt that the Centex tag on them became a reason for skipping many items on the build quality.

My home was not completed when we closed, it has been over a month and a half that we closed and still no one has come to my home to paint over 40 drywall patches and tags that had to be corrected after closing. For them to come complete the tags around our house it took them one month after closing. I really wanted to love my experience with Centex/Pulte but I am completely disappointed by the work and lack of interest that was put into this home.

I always said I would never purchase a centex home. I should have stuck to what I said. Worst experience ever!!!

Prior to moving in there were squeaks and uneven flooring, wood sticking out in in t he garage ceiling. The kitchen was flooded from a water line burst. Also the garage walls and floors had water leaks. Some door knobs and hitch loose. Over all, I think detailing is very poor. There is still squeaks and a brand new home should not feel like a fixer up.

I have lived in this home for 3 weeks and have had to put in 3 work orders. Most of my outlets do not work, I had a huge leak which caused my water to turn off. They were suppose to send out the irrigation people to fix it, this still has not happened. My backyard and front yard was supposed to be re-rolled. This has not happened. My oven does not work submitted a work order has yet to hear from the people about fixing it. My outlets under the sink did not work, so I couldn’t use mh garbage disposal, i had water backed up in my sink. It took over 2 weeks for someone to come fix it. My oulets are still not working. This has been a horrible experience thus far. ... More

Unnecessary arguments over move in dates, for a new home there was quite a bit of things that needed to be addressed. Outside of the blatant flaws that was all over the home, the first night my decorative piece on the top of the blinds fell on me in my sleep, there was blue masking tape on my ceiling that I can’t reach, no seal for my shower to the floor, my towel rack in my master bathroom wasn’t screwed in completely resulting in damage now in my bathroom from it scraping, the workers around my home have zero respect. The portal potty is right up against my driveway when they could easily move it to a more comfortable area. They also blast their Mexican high pace music in the night, and they have thrown a notable amount of trash into my back yard, the strangest item I had to clean up was a sweaty soul to a shoe. Last comment I would make is after the home wax built, everything was absolutely filthy. Believe it or not, their mortgage arm was significantly worse to deal with. ... More

Could have been better overall

The inner offices of Pulte Mortgage and Centex homes has to be the most dysfunctional group of misfits ever put together. The experience was stressful and unclear 98% of the time. Paperwork was done 3 times and still never correctly done. Too many to list, this is just getting me mad rehashing this in my mind. Good day!

Wish they were more honest

I hesitated to write this review, but the number of issues I had to go through with this new build is unbearable. The closing date was 2/18/2022. Today is 4/21/2022. Before buying this house, I was ready to go with Taylor Morrison vs. Pulte. However, I end-up signing with Pulte/Centex after considering the commute (Centex house is closer to the city). The model house I saw was well finished. The quality is high and promising. The build I end up with is nothing alike. Summarizing the issues as below: The number of tickets I have open for a MAJOR problem is 8. Below is a list and brief description: The slab under the garage door was not even. That will allow the water to go in, plus insects. The main water shut-off valve inside the garage is buried behind the drywall. They had to cut and surface the value box. 120 volts of electricity was running in the front yard bibb. I attempted to water the front yard one day and got shocked by the electricity. The electrician found out that there was a screwdriver was right in the main electricity line. Interior finishes are bad. Modeling is not straight, and electricity outlets are not aligned. The paint was poorly applied to the front door. They came to fix it, but it still looks so bad. The house floorplan I went with has six kitchen cabinets on one side installed side by side. There is a trim at the top of the cabinets. They cut that trim into two pieces and kept a gap between them. The garage door rail was curvy. The garage door was making a noise when the motor attempted to pull the door up. After closing on the house, I found some scratches on the backdoor glass. They replaced the glass, but the door paint needed some touch-ups afterward. The original backdoor color was white, but the painters decided to paint it black from the outside. They ended up replacing the door and still waiting for the painters (praying nothing will go wrong this time). Some items to add to the above list: Centex claimed they put plywood or glue under the vinyl during the floor installation, but that is not true. They claimed they used some kuchen under the carpet and glue to hold the carpet, but that is not true. I believe going with Centex/Pulte was a wrong decision. ... More

The workmanship is the lowest I have seen ever. No issues have been resolved as of yet. Sloppy work,substandard materials. promises not fulfilled. If you don’t use their mortgage company they make the process really difficult for you. It has been a complete nightmare.