Centex Homes Reviews in Austin, TX

I really appreciated the walk through and checklist that the construction manager and warranty manager provided. John my construction manager, took the time to make sure I understood everything, gave me a thorough tour twice to ensure I had all my questions answered and really seemed to care about the build and about the customer.

There were some details on the final constructions that was requested to correct, there was hesitation from superintendent to correct them until management was involved. All concerns were corrected.

The process of building our home was so smooth, if we ever had any request they would respond and act of them fast. they made sure we were happy with how our home was being built and they explained the whole process. They also completed it in the timeline they had told us. Really pleased with the whole process and Home.

These builders are very professional and hard working. They respond quickly to requests and do their best to make sure you are happy with your home.

Our experience with Centex was not a great one. A lot of options weren't available and we went through several different build managers. We were shown a model home and there were a lot of features in the model home and were not told that those feature would not be in our home. The main issues we had was with their in house underwriting department with a lot of communication errors.

We had a great experience with Centex. Abel and Pam were excellent. They kept us informed about everything. We went to visit almost every week and they where always there to answer any questions.

Workmanship lacking and very sloppy! Not impressed at all.

From start to finish you will be kept well informed. The sales team, construction team, mortgage team and title team are very knowledgeable and will help you through every step of the process.

fair price with a nice house and good construction. Little dissatisfaction in some missing material but everything is fine.

Love Centex

Centex is a good home Builder.

I am an out of state investor and did everything remotely without ever seeing the property. My broker who is local did the final walkthrough. The whole process went smoothly, and they offered a great mortgage rate. Also, I was able to get it rented within a few weeks at a price that makes this a good investment.

Aftersale services needs some improvements

I am not happy overall

For the most part we are happy with our new home. Any issues with build quality are of normal nature and dealt with in a professional manner by the warranty staff.

There were no major issues. Everything we asked for was resolved in a timely manner after a few attempts

One month in and not even settled and we discover a water leak caused by builder that was present prior to closing and not discovered. Extensive water and mold damage. Complete rebuild of kitchen and upstairs bathroom. Can’t even use kitchen for over 3 weeks. Not all satisfied or happy with the fact that we paid good money for a new home and now will be left with a second rate repaired build! Seeking legal counsel.

I periodically dropped in, to see the construction progress on my house. Claudia, in the sales office, was incredible. She provided me with weekly updates. It was truly amazing to watch the house come together. However I did find some disturbing issues that caused my trust to fail. At one point, I found a lot of alcohol containers, scattered in the house. Food debris was also tossed onto new cement foundation, inside of the house, some greasy or oily meat products, oily chips, etc. I felt this could draw bugs. Another issue was right before close, I found people apparently living in the house. Human debris and excrement left behind. Globs of hair in drains. Spit globs in sink. Showers used. Stained tubs. Human excrement (both kinds) on walls, floor, and stuck inside and outside toilets. Making it worse was that I was there with family, to "show off" the progress on my new house, when we walked in on this disgusting mess, in both bathrooms. Completely unnecessary, since many, many port o' John's were right outside, some even in my front yard. I reported issues w/ photos to main office. However, it just seemed as if nobody cared. I began to figure that this is perhaps normal and customary, to have alcohol bottles, raw trash, and human excrement scattered throughout new home construction. I didn't know. Nobody seemed to care. However, at the time, I felt not enough was being done to protect my house. I finally resigned that you can't "make people care". After close, just for peace of mind, I had to invest in extensive deep cleaning of the bathroom walls, floors, and also, carpets. In general. I would still recommend this company, but perhaps visit your house periodically, during construction, just to check on things. Eval of PULTE MORTGAGE: As far as Pulte mortgage, their professionalism leaves a lot to be desired. After close, I received numerous phone calls from them, wanting me to correct mistakes they made it closing, I.e., documents left out, signatures needed, etc. It seemed like a hoax, bcz they called and emailed so much. Perhaps train your workers?? Ask them to care?? ... More

My Centex home is good first time buy! Customer service handling any issues that arise after purchase has been wonderful.

Poor quality

I loved my building experience with Centex. They did a great job keeping me in the loop and addressing my concerns. I have had less success with the warranty team. They don't really schedule jobs with you after you indicate an issue so I've gotten several calls unexpectedly with them waiting outside the door while I'm at work. It's been like pulling teeth to get them to give me an actual date or time.

Excellent craftsmanship and customer service.

The sales and construction team were always upfront about any change of plans as the home was being built. I never felt like anyone was hiding anything through the entire process. Design and mortgage were also very simple, closing on my home was a breeze. Couldn’t be happier with our purchase

Was able to get a bigger nicer home that other builders in the area that I was comfortable with and the process was fairly strait forward and easy, less stressful since I had been thru the home buying process before I cancelled that home and moved to Centex. They were helpful and answered all my questions and were there to help along the building process with items I noticed and even with items I hadn’t and were upfront about terms, costs, and timelines to complete these items. I would recommend if your wanting to have a less stressful process that will make you feel like your getting every dollar worth for your home. ... More

We love everything about our house building process!