Centex Homes Reviews in Dallas, TX

Overall good experience great builder and great sells person that we had. They have great customer service . Just not happy with the workmanship on the concrete. The driveway was poorly made and they said it was up to the standards. It doesn't look like a new drive way. Very cheaply poured. And paint is very cheap and if it scuffs. You can't clean the paint if you clean the scuff the paint comes right off. Some issues were addressed but the ones I am noting were up to the standard. Still haven't received my oven. There is paint splatters on various parts of the vinyl flooring. We had to deep clean the house before moving was still very dirty. Asked for permits but couldn't get them. Upsetting that a 4 door truck doesnt fit in the garage. ... More

There are some issues noted right before closing. There was lot of miscommunication during this process. Caused some stress with builder representative. I wish that was smooth.

The quality of workmanship on the house that I bought is marginal at best. I found several light switches outlet sockets that weren’t even grounded. When I went to put in my living room ceiling fan I removed the light fixture and found it was only held in by a half bent screw. I had to remove the whole thing and install a new one and that wasn’t even grounded; so much for quality assurance and inspections. The floor had to be ripped three times. The third time was actually after I closed on the house because they couldn’t get it done before closing, which intern prevented me from moving in for a full week after closing. The driveway is already chipping and has pockmarks throughout it. What ever coating they put on the concrete driveway didn’t adhere properly so it chipped up and created a holes throughout it, surface. I asked it to be fixed and Nicole the Customer Rep, who is WONDERFUL, got right on it and had them come over-and so-called fix them ….now my driveway looks like a Poke-a-dotted surface. The workers that this company employees or subcontracts to do the work, they could care less. Everything is done quickly without attention to detail and sloppily.. if I’m gonna spend $365,000 on a house I expect at least the outlet covers and light switch covers throughout the house to be straight and not crooked throughout the house. I still have yet to fix all those. No, I would not recommend this to anyone…I am very disappointed in Centex. The main thing is, as I was waiting for the house to be finished and throughout the inspection process, when discrepancies were found and requested to be fixed; I was told they were . Since I’m moving down from upstate New York, and quite a few of my phone calls were made from there, my builder assured me that several of these items were fixed, and most of them were, but I noticed that some of these discrepancies were covered up or made to look like they were corrected or simply just overlooked. . I can’t express how disappointed I am in the workmanship on my house. In fact, I’m going to demand that my driveway somehow be resurfaced so that it doesn’t look like a poke-a-dotted surface. This is ridiculous. In closing, I would like to say that I feel very disappointed that I have to leave this type of survey and evaluation. This was supposed to be a pleasant and fun experience. It’s been some-what short of that. I’m the type of person that I want to get what I pay for, it’s not my job to save the builder money. I paid for that. It’s the builders responsibility to provide a product that is advertised at the time of the contract signing and not skimp at the finished product or correcting the discrepancies. Call me foolish, that’s just me. ... More

I did not have the best customer experience from the sales through the build experience. Once we signed the contract, we felt like a number and not a client. Poor communication throughout the process. We pointed out several build quality issues throughout build. Only closer of the build came in and tried to rectify the issues we pointed out and could provide honest answers and time frames.

There’s some issues that I have shared with a project manager and sent in a request through Centex customer service and it has not been responded to

Overall a good home for the price. However, have seen better builds from different builders with a little higher quality for the same price.

I don't care about some of the petty rules the company made. I needed them to accommodate my schedule and not for me to accommodate theirs. This meeting all the time was not going to fit my schedule when email and texting would work. Don't state the obvious. I can read. They were way behind getting my home done and the excuse was that the shortage of what ever was the cause. Other houses started way after mine were being completed. Work should have been diverted to finishing my home as promised. Home quality sucks and things I mentioned were a problem were never reviewed and fixed. I was so desperate to get into my home that I just moved and fixed myself (I am 69 yo female). I was informed that it was not like my house cost a million dollars and imperfection was to be expected on some things. This was my million dollar home!! ... More

Poor craftsmanship Poor responsiveness from building manager If I could of pulled out of my contract without any penalties or inconvenience to my family with moving I would have done so

Lack of quality and no pride in work

We have had a roller coaster of an experience, and I would not recommend Centex. We had a terrible project manager, Jackson, for almost the entirety of the build, who never contacted us, never gave us updates, didn't put in any service requests when we noticed broken windows in the home, they tiled the wrong floors, etc. It was a nightmare. When I had to contact our account manager to get him to even call me, he sounded like I was bothering him. Three weeks before close, they switched us to a new PM, Clay, who was fantastic. They told us the other guy left and knew he was on his way out and clearly wasn't doing much during the months he was our PM. Clay did everything to make sure we closed on time, and fixed all of this issues that were ignored in those 3 weeks. But we are still dealing with horrible issues from Jackson's lack of effort. Namely, our low voltage wiring was not supervised when put in, and the wires go all over our house. A doorbell issue turned into cutting walls all throughout our house and we're still waiting for it to be repaired. I now worry that any electrical is going to cause this again. The electrician who came to fix the issue almost laughed when he heard Jackson was the primary PM, because he has had to fix numerous issues like this but only with his houses. Also nails were sticking out into the walls near wires, which could cause a fire. The electrician removed them, but thats only in the 3 walls he cut into. Who knows if my house is on the verge of a fire from his lack of care about the build of people's homes, where safety should never be a concern, especially on a new house. I'm giving this a 3, because Clay we give a 5, Jackson a 0. I don't know if it was just the few of us who had Jackson who had a terrible experience. But it seems like Centex knew he wasn't doing a great job and should have removed him way sooner, because us homeowners are dealing with the consequences. ... More

I bought a Centex home & closed on the house on August 9th, 2021. At the time of our walk through the front and rear trees were flat out dead. The sales rep told me in her own words she was going to have the trees replace so did the builder he too texted me and emailed me saying "Just go to closing and we will replace the two dead trees" today is September 12th, 2021 and the trees still have not bee replaced. The sales rep won't return my calls. The builder disappeared. These guys are a joke. Before you sign your final closing docs make sure you don't take any promises from their sales reps. They are a true Foxy Luxy that will smile and tell you what ever you want to hear just to get you to close on time so that they can get their commission. ... More

Home did not include any window trim- specifically stool and apron. This looks very unfinished and leaves the homebuyer with a big cost to cover to make their home look finished. No gutters on home. Additional cost to homebuyer. FLAT white paint on walls. Horrible. One week in the home we have scuffs everywhere. Who puts flat paint on main walls? Thin walls, we so clearly hear the neighbors outside speaking in a normal volume. 8’ ceilings downstairs looks cheap. Front door HORRIBLY painted looks so ugly. Door is cheap lightweight quality. We will need to replace. Another cost to us. General craftsmanship of the home is poor. Air leaks around doors. Cement in main plumbing line. Texture on walls inconsistent. Confirmed by our private home inspector. ... More

Garage paint was chipped, brought it up twice and was told someone would be out yo fix it and no one ever showed up. Dryer breaker keeps tripping. House is not of quality for amount paid for

Closing was little rush. Closing cost numbers were revealed just 1 hour before closing time. Promotional incentives like refrigerator is not as advertised. There were gutters installed to the model house. Unfortunately they are installed to my unit. This is my first purchase experience and I was not satisfied. I feel like I should have gone with MI homes in the same community. But it was late as I have already committed to centex

I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales lady who was so adamant about closing on that day (to get her incentive I am sure, has not contacted us, come by or anything since the day we picked up keys, and at that she was not here to get keys, go elsewhere ... More

During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different answer every time. There was a large lack of communication between the Dallas Office and Colorado Office. Not all of it was bad, the salesman Don was great to work with. He was friendly, straight forward with everything and overall easy to work with. Another person out of Dallas office was able to provide me more information that was helpful than the people actually on my house. The house is done and I have lived in it over a month. It is a great starter home but the process could have been smoother. ... More

The price was right, but the whole process has been a headache. To the point where we almost backed out of the deal. Still dealing with issues getting things completed and it’s been almost 2 months after we moved in.

We have found several issues within the 30 day warranty of initially purchasing the home that makes us question if the home can support or last us in the long run. The fact that they don’t finish painting the garage is another issue. This was not mentioned during the purchasing process. We have found a water bottle in our background full of urine. It was removed, however why was it in our backyard to begin with? They give you 1 point of contact for the 30 day warranty, which is time consuming because that person has 20-30 other things to do in addition to helping us. A dedicated person would have been more helpful and less stressful. The 30 day warranty should be extended to 60 days because we are still finding issues within the home. ... More

I believe there should be a better explanation from the moment you are introduced to the neighborhood construction and details of the home .

Let’s just say lies lies lies.

My wife and I were so happy to have gotten a brand new home. That is, until a week after we moved in. We'd found smudges on our paint, the builders had used our microwave during construction and didn't clean it, the painters left a pile of trash painting paper crammed under the oven, carpet nails protruded up enough to stab both of our feet when we walked barefoot, the glass shower door collides with the bathroom doorknob, indoor paint was used to paint the entire exterior back porch wall, the garage door had peeling paint(and when it was finally repainted, they painted it shut), several cracked tiles in the kitchen, countertops were sharp-edged(and actually cut my wife's arm), trim and molding was improperly installed, the underside of EVERY windowsill was unpainted, the master bedroom window leaks when it rains, and the twelve page list goes on. When we addressed these issues with the builders, we got a number of fun responses, like, "the carpet nails are supposed to be that way," "I don't know why it's doing that," "oh that's not us, that's the window people" (and when the window people came, "oh that's not us, that's the builders"), and when told that this shoddy workmanship is unacceptable, "you have the right to feel that way, but we take pride in our work." Wrong, sir. You take pride in cutting corners to save time and money. If you took pride in your work, this house wouldn't require major repairs by day 14. If my wife and I wanted to buy a fixer-upper, we wouldn't have shelled out $214k for it. We wanted a brand new house that looks and acts like a brand new house, and your pride failed to deliver. Anyway, after a few weeks of my wife relentlessly keeping on them, and after a few weeks of siccing our awesome real estate agent on them, they've been slowly and begrudgingly repairing things. We've had to practically supervise them in their work, however, because they'll try to cut corners even on their repairs and pull the wool over your eyes, if they can. A few days ago, we found that the leaky master bedroom window sill is now spongy, and moves if we press on it, undoubtedly as a result of water damage from rain leaking in. Summary: it has been a most unpleasant experience, the realization that our new home isn't a quality new home, dealing with Pulte, and having to fight tooth and nail to get them to do their job and do it right. Oh, I nearly forgot my favorite lie they tried to feed my wife: Construction supervisor: "This is the first time we've had these kind of problems. Your neighbors didn't have any issues." My wife: "Really? That's strange, because when I told them about our problems, they said, 'we've had the same problems, too!'" ... More

This process was extremely difficult. Still have issues with home 2 months after living in it. I’m very disappointed in centex. I choose centex because of the pulte brand and due to home cost. Being a pulte brand I expected a lot more. The cost of the home is literally the only thing that kept me interested in purchasing a home with centex.

Overall the experience was sub par. I’ll start by saying our construction manager was fantastic throughout the entire process. The house however is already showing is lack of workmanship. We have horribly poor mud and tape throughout the ceiling and some walls of the entire house and are in the process of having the framers and drywallers get back out in order to scrape, re mud and tape and then reapply the texture and paint for both up and down stairs. Definitely not the best way to start off living in a home after waiting for 10 months to move in. Loads of other simple quality control issues for example poor finish on some of our cabinets, not receiving the correct door handles and having them have to be replaced, scratches on mirrors which are being replaced and issues with the AC intermittently not working. All in all we will benefit greatly from the market increasing and without having the warranty take care of all of the repairs we absolutely would never consider building with them again. Poor communication from sales on day one resulting in the price of the house being higher than it should have when we originally signed. ... More

Never ever again no mater what!

My construction manager has not responded to my requests promptly..