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- Centex Homes
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- Houston, TX
Centex Homes Reviews in Houston, TX
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What Houston Homeowners Have to Say About Centex Homes.
Read all 595 verified reviews from homeowners that built a new home with Centex Homes in the Houston area. Houston homeowners have rated Centex Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Centex Homes in Houston Area
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Customer Reviews
Building manager exceeded expectations by far
- Ross L.
- Verified HomeBuyer
- November 10, 2022
- Hockley, TX
Juan Pablo was easily the best part of our experience. We had heard dreadful stories of people dealing with builders, but JP exceeded our expectations. He walked us through each part of the process and was always available for questions/ concerns.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Mr.
- Troy K.
- Verified HomeBuyer
- November 10, 2022
- Katy, TX
Great experience , worked very hard to please me and my family
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent, the process went smoothly.
- DELRESE W.
- Verified HomeBuyer
- November 06, 2022
- Hockley, TX
My home buying experience was super easy… everyone was knowledgeable about information they provided it made the process stress free. I’m enjoying my new home !!! Thank you all!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor and rush products
- Andres R.
- Verified HomeBuyer
- November 04, 2022
- Spring, TX
Overall the house is not on the standards that I was expecting. The final product has poor workmanship quality. No attention to detail whatsoever.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Bad
- Maria H.
- Verified HomeBuyer
- November 03, 2022
- Spring, TX
I do not recommend anybody buying a home from here. Cheap material
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Nice home
- Bethany H.
- Verified HomeBuyer
- November 03, 2022
- Willis, TX
I like my Centex home, but feel that for the price, there could have been better flooring and grass in the back yard.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
N/A
- Kyle L.
- Verified HomeBuyer
- November 03, 2022
- Hockley, TX
This was my first time buying a home, it was a smooth process from start to finish! All my questions got answered in a timely matter and everyone I came into contact with was very friendly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Concrete not good quality, wash off easy. We have holes in garage and front door.
- Adel S.
- Verified HomeBuyer
- October 18, 2022
- Hockley, TX
Attic’s are not useful because the house is not built well.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Home Buying Experience
- James G.
- Verified HomeBuyer
- October 13, 2022
- Hockley, TX
Our builder Matt was incredible to work with. Very respectful, responsive and informed us all the way through.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Displeased
- William S.
- Verified HomeBuyer
- October 13, 2022
- Houston, TX
We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.
Centex Homes responded:
We are thrilled that you are pleased with your home. Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Flooding issues.
- Gustavo L.
- Verified HomeBuyer
- October 13, 2022
- Willis, TX
They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great home!
- Alvaro A.
- Verified HomeBuyer
- October 12, 2022
- Alvin, TX
The whole process was seamless and on time. I am happy with the builders and the administrative personnel. Everyone was professional and courteous throughout the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful new home
- Sabrina V.
- Verified HomeBuyer
- October 09, 2022
- Spring, TX
The house is great for the amount paid. Very spacious. Very modern.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The process was very easy.
- Daniel S.
- Verified HomeBuyer
- October 05, 2022
- Houston, TX
The whole process was easy and everyone involved was very knowledgeable and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
NA
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- Hockley, TX
I love my home Amy and Ethan was the best.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Regrating
- Zeeshan S.
- Verified HomeBuyer
- September 08, 2022
- Tomball, TX
Over Price home and no finishing or Quality work
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Just Average
- Anonymous
- Verified HomeBuyer
- September 06, 2022
- Hockley, TX
To me the house that was built was just average. They could have better builder grade for flooring and cabinets. Not every room has a ceiling fan connection. They should include in the basic package gutters and sod for back yard too.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Overall good but not without complaints
- Christopher W.
- Verified HomeBuyer
- September 06, 2022
- Hockley, TX
The sales and closing team were a breeze to work with and provided great value to the experience. Some issues with the process include a lack of flexibility for any options (such as using alternative light switches), and issues that were noticed and pointed out during the construction process not being acknowledged until final walk through, (a framing issue would have been better to fix when noticed before hanging sheetrock so all the texture matches). And 6 weeks after the closing there are still outstanding issues now in warranty that have yet to be resolved. That being said, the floor ...
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 1
( Great Experience )
- Elias M.
- Verified HomeBuyer
- September 02, 2022
- Houston, TX
As a first time home buyer , my experience was amazing. I’ve al always heard that buying a new house is frustrating, but I can testify that the builder in charge of my house made the process smooth ( Pablo ) . Every question or concerns I had, he had answers & solutions for it. Thank you to the Pulte Team for the great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth
- Kali E.
- Verified HomeBuyer
- August 30, 2022
- Hockley, TX
Everyone helped us have a seamless transition into becoming homeowners
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of attention on details and quality, but great customer service and staffs
- SungYun K.
- Verified HomeBuyer
- August 30, 2022
- Houston, TX
When you buy a brand new home, you will expect everything will be nice and neat. However, it wasn't our case. After closing, when we went to our new home, we found out that the kitchen wall was leaking, and to fix the issue, they had to cut off our brand new home. While they were fixing the wall, they destroyed our grass, now there is no grass but full of muds. Hollows on the ground, broken door, broken garage door, broken fence, broken shower door, uneven ground, uneven window frames, and much more. How hard is it to inspect the house top to bottom after finishing? I definitely do not trust ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Centex Homes - I wish I had a better salesman, my luck, I got Greg!
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Willis, TX
I wish I had a better salesman, my luck, I got Greg! He never communicated what was going on.
Centex Homes responded:
We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Thank you Andres
- Adebola O.
- Verified HomeBuyer
- August 30, 2022
- Houston, TX
Andres is amazing! Very responsive !
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Adam
- Brian C.
- Verified HomeBuyer
- August 30, 2022
- Hockley, TX
Adam was great throughout the whole process. Even once I was moved in he was attentive to our needs. Great experience all around. Kelly was great also.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - Not a good experience,bad paint job outside.
- Hector c.
- Verified HomeBuyer
- August 30, 2022
- Houston, TX
Not a good experience,bad paint job outside.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
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