Centex Homes Reviews in Houston, TX

I have no regrets moving into a Centex house! I absolutely love my house. And I would buy from Centex again and would/have recommended them. However since I have been living in the home for the last 3 weeks, I have been seeing little things with the building materials. They are minor fixes, not worth trying to contact the builder, but I know what to look for now if I were to buy another house from Centex. The one thing I didn't like is toward the end, nearing my closing......I could tell things were rushed. The driveway has cement droppings over the cured cement and it wasn't corrected. Some cement was slung onto the stone part of my house on the outside and it wasn't cleaned off and now it's hard. It's like things like that I can tell they rushed and things were done sloppily. But overall, I have a beautiful house in a very nice community! The only reason I didn't give a 4 rating is due to the Sales office for poor customer service. That definitely needs to be improved! ... More

When I take a closer look at workmanship, I would say I am not very satisfied. A request to take a look at our door has not been responded yet. Front door gap are getting bigger.

Overall, I was pleasantly pleased with each of my walk throughs and thought centex was very thorough and responsive to any all issues. However, after closing I’ve ran into issues such as being issued the wrong keys for move in, my lawn not being maintained before my move in, and it taking 3 weeks (& still waiting) for any one to come out for the service request for small items that I am finding that need repair and were missed during the walkthrough. Communication has decreased tremendously. I am very happy with my home just would like for there to have been a smoother transition for me being a first time home owner. ... More

Satisfactory, but not great experience.

Paint on floors and not dry before move in. Doorways, door knobs and locks not working properly Areas of flooring not adhered Cupboard drawers not sliding smoothly Poorly constructed exterior fences

This is my first time buying a newly constructed home. I encountered sloppy workmanship and many issues such as a screw stuck in my garbage disposal, a window that wouldn't open and shut properly and a window that had a bent/broken screen, a leak in the irrigation system with a "continuous water usage" message from the city and a dead tree as a result, two door locks that didn't work with my key, window blinds are filthy with construction dust, the floor is spattered with paint in some places, the floor board caulking is marred in some places, a section of carpet is pieced in the wrong direction, gutters were packed with leaves/debris, water was not available in the first walk-through (builder hadn't paid the bill), water pressure in bath and kitchen on 2nd walk-through was a trickle, yard is a minefield of bumps and low points (grading is not smooth at all.) However, the builder was very quick on responding to the issues brought to their attention, and did place a second gate (their choice, I never asked for it) to gain easier, safer access the electric box and A/C unit. I'm still dealing with the dead tree issue, getting HOA violations because of it, builder won't replace it with other HOA-approved tree. In hindsight, I would be much more thorough and pickier before purchasing a home from Centex. ... More

You know I talked to my neighbors and all received appliances, but I didn’t receive appliances and I had to buy my own. When I called to see why? They said my purchase had more cash discount. This was not explained to me buy the sales person. Second, our package included a garage door opener but it was not installed. I contacted the service department, they issued a check for $336 to make me happy. I paid a contractor $600 to install a garage door opener. And now I am working with PGP title to receive the original warranty deed, which they claim it was lost in the mail. Not too good guys. You can do better. ... More

Initially, everything went smoothly and we were optimistic. However, as time passed, the process became increasingly stressful and unreliable. It felt like we were initially promised the world, but then faced excuse after excuse for why they couldn't fulfill their promises. We discovered that the construction manager had provided false information, and we are currently working with the warranty team to address these issues. Unfortunately, the construction manager's attitude was condescending and made me feel belittled, as if I was being treated as unintelligent or irrational. Furthermore, the sales manager failed to follow up during and after the closing process, showing no interest in our satisfaction. Recently, I greeted her with a friendly wave, but she responded with a blank stare and no acknowledgement, despite making direct eye contact. On another note, the floors are terrible quality. ... More

I recently purchased home and from sales team it was good and smooth process. From quality perspective and build review it is not up to the mark. Couple of easily visible concrete cracks, mud issue in backyard due to baldly sloped never been taken in to consideration as it should.

Wish they would have installed cable/Ethernet outlets in all the rooms.

So many things could have been handled better but we're tired of talking about it now.

Although constant follow up was put to this, Centex delivers on its promises

My upstairs is warm in the winter with the heat running but my downstairs is cold. They sent a tech out from Houk A/C and he wasn’t very helpful at all. it’s very uncomfortable

Home buying experience was okay, would have liked more communication and the process to be less rushed.

Beginning process was smooth and painless. However as our home progressed things became more difficult. Sales person was giving us information without knowing the whole situation. We were kept up to date with timelines of what was happening when, but then those timelines were never met, and at one point were not completed 2+ weeks after we were told they would be done. Excuses such as contractors and deliveries no-showing was given often. The end was VERY hectic due to a winter storm being added into the mix. That being said, while they used the storm as an excuse, the main point was that they were 2-3 weeks behind before that storm hit. We had to fight every day to close in a timely manner so that we weren’t between homes due to our lease ending and the home not being ready, and it actually got bad enough that our sales person was removed from our case and the area sales manager stepped in to complete our sale. Fencing was not completed in time so survey could not be completed on time either. They even had to take appliances out of a home that was not completed or ready for closing to put them into our home in order to get the certificate of occupancy. Final inspections were not completed until the morning of closing, putting us at risk of not being able to close if something did not pass. The builder also promised that brush/yard debris would be cleaned up after closing (this was another item delayed due to contractor/storm situation). We have been in the home for 6 weeks now and this STILL has not been completed. I have attempted to contact both the construction manager and Centex customer service and my emails requesting this be competed are being ignored. ... More

My overall experience in the beginning was great! But, as I moved into the home I began noticing a lot of things that were wrong. I was in communication with the Field Manager at first but I guess he became overwhelmed with my many concerns about things not being up to par as they were presented upon closing and stopped answering my calls and responding to text messages. I still have unresolved repairs/issues from inside and outside.

Four key areas to review: 1) The sales experience was good, the sales guy was knowleadgeable and fair. 2) The mortgage approval was smooth, no issues, super fast. 3) The construction of the house was a big issue. I hired an inspector to do an inspection and it showed several issues that the construction manager did not want to accept. After a few days of stress and after postponing the closing day, the inspector went back and demonstrated that he was right. The Construction Manager then needed to act and resolve the issues in question. This could have been avoided, it created a lot of stress. As for the title company, I liked the work they did. There was a mistake somewhere in the process as the title was made on my name and not on mine and my wife's name, but not sure if the title company should be blamed for this. At the end, we had a bittersweet feeling, unnecessary.... ... More

Attic’s are not useful because the house is not built well.

To me the house that was built was just average. They could have better builder grade for flooring and cabinets. Not every room has a ceiling fan connection. They should include in the basic package gutters and sod for back yard too.

Still waiting for numerous repairs that were identified prior to closing (May, 2022). I’m praying that the service improves.

Getting in contact with the builder was always an issue. Updates were hardly ever sent and closing kept getting delayed

I have had to put a ticket in 4x in one month (2) tkts were due to my downstairs not heating up. I have had the ac/heating company come out twice the first one shut vents on my 2nd floor and did an air balance check and still it did not help. The second time they came out they opened up the vents upstairs and told me to run the fan while running the heater still no big change in the way my downstairs feels. Now I believe im beginning to see a spot on my ceiling in my upstairs bathroom that cld be a roof leak. I also had an irrigation issue on the side of my home when I moved I was told this will be fixed and they did come out and replace sod. The side of my home is still "muddy" and I cant walk to my backyard without destroying another pair of shoes. So no in all honesty I have had too many issues for this to be a brand new home. ... More

So so

Initially buying the property was nice and everyone was accommodating. But when the paperwork started and money was exchanged, the people on the neighborhood staffing were not attentive and negligent. My wife and I were lied to about a few things and documents were created without consent. Schedules were messed with and we were told it was our fault. But after it was all said and done, none of it was major and we love the house we are in for the most part. The neighborhood is nice and accommodating, the Centex helpline is quick to act and helpful.

I will share my experience and highlight 2 categories. 1.) Customer Service; the overall customer service was excellent! The builder was attentive, responsive, and eager to work with me. 2.) Quality of craftsmanship: the job seemed rushed and it showed. There was paint splattered on the carpet, blotches of paint on doors, cracks on the driveway, and the crown on the kitchen shelves was loose. I put in a work request to have these and several other issues addressed before the one year warranty expires.