Centex Homes Reviews in Houston, TX

The only 2 people that were helpful and did above and beyond for me. They were amazing they were prompt and if they didn’t have the answer they sure found the answer.

This is the first month the property has been in use , and already the lights ion the front room and in front of the house have failed to come on. They came to fix it pronto but its a new home , should the hole front of the house loose power, and the breaker never tripped. Scary !!!

Built a great home very quickly (too quickly) Project manager was great and very responsive up until closing date. After moving in, we noticed a lot of things Un-finished. This is my first home and expected the closeout to be close to perfect, this however was not the case. Un/finished home and we now a month later have to go through warranty to get our problems fixed.

Brief, the sale experience with Mike is not positive, slow response, not caring and surprises due to the final walk for the garage paint was not included. Price is not cheap. In contrast, the construction person William is amazing and very professional.

we call the construction manager as soon as we started finding issues, the carpenter came and evaluated the details we showed him, he said " we need to replace basically all the doors of the cabinets in the kitchen, and paint them" after that we haven't hear from them, and they are no longer here at the subdivision.

When you buy a brand new home, you will expect everything will be nice and neat. However, it wasn't our case. After closing, when we went to our new home, we found out that the kitchen wall was leaking, and to fix the issue, they had to cut off our brand new home. While they were fixing the wall, they destroyed our grass, now there is no grass but full of muds. Hollows on the ground, broken door, broken garage door, broken fence, broken shower door, uneven ground, uneven window frames, and much more. How hard is it to inspect the house top to bottom after finishing? I definitely do not trust Centax and pulte's quality of work, I am more than positive that there are problems in this house to be found by me eventually. I can give 3 starts at least, because the warranty team ( Corey Yates, Joshua, and Jennifer ) is good at fixing the issues also good at communicating. If I knew that this company is this bad at attention to detail and lack of quality, Centex and Pulte wouldn't be my list. ... More

seems like an average budget home. fence will need to be replaced and painting done. in 3 years I will need to make some financial investment to upgrade the limited quality of materials used.

Overall quality is slightly better than average. Highly disappointed in the cabinets in the kitchen. You can’t place anything of any weight significance on the upper shelves without the shelf bowing. I’ve had to place my own braces under these to compensate.

Our site manager was really great in explaining everything to us during the build. We really appreciate his hard work, however now that we have moved in we have noticed multiple issues that show the laziness of the builders cutting corners to get the house built. Needless to say, we will be calling several work orders.

I have no regrets moving into a Centex house! I absolutely love my house. And I would buy from Centex again and would/have recommended them. However since I have been living in the home for the last 3 weeks, I have been seeing little things with the building materials. They are minor fixes, not worth trying to contact the builder, but I know what to look for now if I were to buy another house from Centex. The one thing I didn't like is toward the end, nearing my closing......I could tell things were rushed. The driveway has cement droppings over the cured cement and it wasn't corrected. Some cement was slung onto the stone part of my house on the outside and it wasn't cleaned off and now it's hard. It's like things like that I can tell they rushed and things were done sloppily. But overall, I have a beautiful house in a very nice community! The only reason I didn't give a 4 rating is due to the Sales office for poor customer service. That definitely needs to be improved! ... More

When I take a closer look at workmanship, I would say I am not very satisfied. A request to take a look at our door has not been responded yet. Front door gap are getting bigger.

Overall, I was pleasantly pleased with each of my walk throughs and thought centex was very thorough and responsive to any all issues. However, after closing I’ve ran into issues such as being issued the wrong keys for move in, my lawn not being maintained before my move in, and it taking 3 weeks (& still waiting) for any one to come out for the service request for small items that I am finding that need repair and were missed during the walkthrough. Communication has decreased tremendously. I am very happy with my home just would like for there to have been a smoother transition for me being a first time home owner. ... More

Satisfactory, but not great experience.

Paint on floors and not dry before move in. Doorways, door knobs and locks not working properly Areas of flooring not adhered Cupboard drawers not sliding smoothly Poorly constructed exterior fences

This is my first time buying a newly constructed home. I encountered sloppy workmanship and many issues such as a screw stuck in my garbage disposal, a window that wouldn't open and shut properly and a window that had a bent/broken screen, a leak in the irrigation system with a "continuous water usage" message from the city and a dead tree as a result, two door locks that didn't work with my key, window blinds are filthy with construction dust, the floor is spattered with paint in some places, the floor board caulking is marred in some places, a section of carpet is pieced in the wrong direction, gutters were packed with leaves/debris, water was not available in the first walk-through (builder hadn't paid the bill), water pressure in bath and kitchen on 2nd walk-through was a trickle, yard is a minefield of bumps and low points (grading is not smooth at all.) However, the builder was very quick on responding to the issues brought to their attention, and did place a second gate (their choice, I never asked for it) to gain easier, safer access the electric box and A/C unit. I'm still dealing with the dead tree issue, getting HOA violations because of it, builder won't replace it with other HOA-approved tree. In hindsight, I would be much more thorough and pickier before purchasing a home from Centex. ... More

You know I talked to my neighbors and all received appliances, but I didn’t receive appliances and I had to buy my own. When I called to see why? They said my purchase had more cash discount. This was not explained to me buy the sales person. Second, our package included a garage door opener but it was not installed. I contacted the service department, they issued a check for $336 to make me happy. I paid a contractor $600 to install a garage door opener. And now I am working with PGP title to receive the original warranty deed, which they claim it was lost in the mail. Not too good guys. You can do better. ... More

Initially, everything went smoothly and we were optimistic. However, as time passed, the process became increasingly stressful and unreliable. It felt like we were initially promised the world, but then faced excuse after excuse for why they couldn't fulfill their promises. We discovered that the construction manager had provided false information, and we are currently working with the warranty team to address these issues. Unfortunately, the construction manager's attitude was condescending and made me feel belittled, as if I was being treated as unintelligent or irrational. Furthermore, the sales manager failed to follow up during and after the closing process, showing no interest in our satisfaction. Recently, I greeted her with a friendly wave, but she responded with a blank stare and no acknowledgement, despite making direct eye contact. On another note, the floors are terrible quality. ... More

I recently purchased home and from sales team it was good and smooth process. From quality perspective and build review it is not up to the mark. Couple of easily visible concrete cracks, mud issue in backyard due to baldly sloped never been taken in to consideration as it should.

Wish they would have installed cable/Ethernet outlets in all the rooms.

So many things could have been handled better but we're tired of talking about it now.

Although constant follow up was put to this, Centex delivers on its promises

My upstairs is warm in the winter with the heat running but my downstairs is cold. They sent a tech out from Houk A/C and he wasn’t very helpful at all. it’s very uncomfortable

Home buying experience was okay, would have liked more communication and the process to be less rushed.

Beginning process was smooth and painless. However as our home progressed things became more difficult. Sales person was giving us information without knowing the whole situation. We were kept up to date with timelines of what was happening when, but then those timelines were never met, and at one point were not completed 2+ weeks after we were told they would be done. Excuses such as contractors and deliveries no-showing was given often. The end was VERY hectic due to a winter storm being added into the mix. That being said, while they used the storm as an excuse, the main point was that they were 2-3 weeks behind before that storm hit. We had to fight every day to close in a timely manner so that we weren’t between homes due to our lease ending and the home not being ready, and it actually got bad enough that our sales person was removed from our case and the area sales manager stepped in to complete our sale. Fencing was not completed in time so survey could not be completed on time either. They even had to take appliances out of a home that was not completed or ready for closing to put them into our home in order to get the certificate of occupancy. Final inspections were not completed until the morning of closing, putting us at risk of not being able to close if something did not pass. The builder also promised that brush/yard debris would be cleaned up after closing (this was another item delayed due to contractor/storm situation). We have been in the home for 6 weeks now and this STILL has not been completed. I have attempted to contact both the construction manager and Centex customer service and my emails requesting this be competed are being ignored. ... More

My overall experience in the beginning was great! But, as I moved into the home I began noticing a lot of things that were wrong. I was in communication with the Field Manager at first but I guess he became overwhelmed with my many concerns about things not being up to par as they were presented upon closing and stopped answering my calls and responding to text messages. I still have unresolved repairs/issues from inside and outside.