Centex Homes Reviews in Houston, TX

This builder put too small of an AC unit on my home and we are having CONSTANT issues with it. The unit struggles just to keep the home at 75 degrees. Now we are having a lot of condensation and what appear to be mold either growing or about to start. They always send a tech out with Houck AC and they put a “bandaid” fix on it and tell me everything is running properly. Sure it’s running properly, but it’s too small for this home. I have 1800 sqft and a 2 ton ac unit, it’s just not cooling the home. Also I had an unpleasant conversation with a warranty manager where he pretty much told me “I get what I pay for” with my $300,000 home. Currently looking to make a report with BBB and TDLR. ... More

The experience with Centex Home is awesome!

Great house. The building of house on the street can be a little ruff at times the contractors work long hours. We love the house and the neighborhood.

So far it has been a great expirience, still knowing and getting familiar with the house and neighborhood

From the day we went under contract until now, we are having repeated issues and lack of problems being resolved quickly. We closed and got keys. We were given keys that did not even work. The following day we noticed: We had one toilet seat cover not even attached, the master bathroom window had a crack, the master bathroom toilet bowl seat cover cracked in half, and we were not getting hardly any air flow into the master bedroom and their was water sitting in the bottom of our dryer. Then we noticed, that a few of the plugs in the upstairs bonus room were not working. On top of that, the proper paperwork wasn’t sent to the water company and they also have our home listed as a commercial meter for the electrical company. I am so beyond frustrated with this ... More

Everyone from start to finish was real nice and responded quickly when we questions/issues. The only issue we had was the ac was not cooling at our inspector walk through and wa supposed to be fixed piror to closing. But 2 weeks later on our closing date, it was still not fixed. They pushed our signing appointment time back a few hours and got ac working. It's been running great ever since. I just feel like they dropped the ball a little bit since they knew about the issue. Other than that it was a good experience and great people. I think our issue was a fluke and I would recommend the builders to family and friends. ... More

Everything from the first time I walked into the showroom to the follow up a month later was flawless the building supervisor, Weston, and his team were fantastic. They took care of everything that we needed to be fixed in a timely manner and kept in contact with us. Even our realtor, Michelle. Became instant friends with us. We are enjoying our new home and the amenities that come in Mavera.

Builder did not plan out street well, and built everything except lot next to me. Now dealing with contractors who work past dark 10 pm, through nails and roofing materials on my property and refuse to clean up. Also when I was sold house the house model was full brick. Now realizing mine is only 25%, so discouraged that this would happen, without agent indicating this. Also homes for sale are not cared for yards not mowed for weeks, and trash from contractors every where. Contractors frequently blocked driveway even though plenty of other places to park on street without residents. Builder is aware of issues but nothing has changed. ... More

The entire process was easy and straightforward. All staff were helpful and knowledgeable with all my inquiries.

Our contractor Billy was very helpful. He answers all our questions quickly.

Myself and my partner had a great experience with the sale agent Grace Shipp. She took her time ensuring that we purchased the best home for our family. She fought to get all the necessary incentives given by the builder. Since living here we have call repair and they respond very quickly. Megan in the warranty department is awesome. Now I did not use there lender Pulte and I must say beware of stress if you choose to. Pulte mortgage is the absolute worst lender to deal with in any buying process

All items on final walkthrough and after move in were handled timely and properly.

Really easy and helpful people at centex. They explain how everything works and makes it very easy for you.

It’s been one months since my husband and I moved in and we cannot be happier with the home and location. Mavera is a beautiful community!

For starters, pulte mortgage fumbled the entire loan process from beginning to end, leaving me to figure out how to get approved by the guidance of a completely independent loan officer outside of PMC. Then there's the house... sadly I had no other choice as my lease was expiring and the slow churning loan process that was riddled with delays and misinformation forced me to ride it out just so I could have a home to live in. The house is built with the cheapest materials, 3 tab shingles, osb siding, ceiling paint on every wall. The drywall taping is coming apart and cracking in several areas, the paint gets damaged/stained just by looking at it too hard, the flooring is basically linoleum and within the first year is coming apart in every house I've been in so far. The siding is already buckling and centex refuses to fix the poor multicolored paint job on the home. The poor drainage is a neighborhood-wide issue that centex refuses to fix, my grass is dying, my fence is rotting and I'm now seeing severe cracks in my foundation which all are attributed to the poor drainage. The water supply is terrible. Numerous people are having major sediment issues, even with the scale minimizing devices and soft water systems installed. I had to have the insulation crew come out 3 times before they finally fixed the insufficient insulation. It took the roofing crew 4 times to replace the shingles that were damaged, which, they did a shady-contractor job there and only cut out the damaged tabs rather than replace the entire shingle. And yes I have pics to prove it. The irrigation crew has been out several times to fix the sprinklers and keeps breaking something else. I have several issues that were not only in the inspection report but also mentioned during the blue tape walk through that remain unfixed. The construction supervisor has been dismissive, unsympathetic and borderline disrespectful throughout the process of emailing back and forth to resolve these issues. The customer care rep that came out refused to look at my drainage issues for fear of getting her shoes muddy, which says a lot, and both her and the construction supervisor both flat out lied to my face regarding a particular issue that is rampant with the neighborhood regarding exposed lintels. The cc rep also tried to get smart with me and tell me my job as a licensed home inspector and what I can and can't say. I've tried to remain calm and professional throughout this whole ordeal so I can get my issues fixed and move on with life but it's been months since I started this tickets and have seen very little to no action on over half of them. The unprofessionalism by the people who represent this company is the only thing worse than the shoddy work done by their contractors. Pretty sad when a $250k not only comes with all these issues, but doesn't even include a shower door because "we just don't include them on that particular model" and doesn't come with a garage door opener because "we just didn't include them when your house was built, but we do now, but no, you still can't have one" i work 3 jobs to be able to afford this house, you think I have time to fight with the builder ontop of everything else I have going on? Do yourself a favor and stay out of Mavera. ... More

We absolutely love our new home! The buying process was super simple and took less than 2 months from the initial deposit until our closing date. Our home was still in the construction phase and the team was super gracious and accommodating of our requests to visit the unfinished home anytime we asked. Our sales consultant was professional yet very friendly and took the time to show us multiple options. He also negotiated a phenomenal price for us. Our construction manager was amazing. He was extremely responsive and made sure any concerns we had were addressed immediately. After the initial walk thru and blue tape, we only had a couple of issues and both were resolved quickly. Our warranty manager explained the coverages clearly and made sure we understood the claim process should we ever need it. Our loan processor was so sweet and a pleasure to work with. She answered all of our questions and even responded to emails on the weekend. Our new home is equipped with top of the line, gorgeous, stainless steel appliances. We even got a new washer and dryer included in the home. They used quality materials to build our home and finish it. Some of the included features are granite countertops, soft closing drawers and cabinets, luxury vinyl plank floors, plush carpeting, a tankless water heater, sprinkler system, gutters, and a covered patio. It also came with a ring doorbell and is pre-wired for security and cameras as well as internet and cable. Since moving in about a month ago, we are still getting correspondence from Centex checking on us to see how it’s going. I like that they send tips and checklists on maintaining our new home. It’s absolutely beautiful and we want to keep it that way. I highly recommend Centex to anyone looking for a new home. ... More

Highly recommend Centex homes! They offer more home than you can get with other builders or purchasing a resale home. They have a streamlined approach and were responsive to my needs. I give them a 10 out of 10!

Rodrick doesn’t follow up with nothing very unprofessional and he doesn’t follow through with what he actually said that he was going to have done. We’ve been waiting for weeks.

Working with Centex amazing easy to get into my first home!!!

Very good experience with the personnel that we met.

As everyone knows purchasing a new home can be nerve wrecking. After all the hiccups were cleared, Centex was wonderful with helping the closing process move smoothly and fast. Mrs. April was AWESOME ; Courteous & Professional. She was so helpful and patient. I Love My New Home!!! Thank you Centex.

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

The team has been so responsive since day 1. I thought after signing, I would be on my own but I was pleased to find that their team is still available for support and any issues that may arrise.

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... More

If this entire process was in the hands of Todd D alone, then I would have given a 5-star rating for all fields and for the entire process. Alas, such is not the case. He is only one man. Workmanship is OK; I guess. The home inspector stated he was impressed compared to other builders. Hence, let's say workmanship is good. The quality of materials: again, what do I know? Again, my inspector did not raise any significant concerns re: quality of materials. So, once again, what can I say? What I can say is the enough of the materials are "cheap". 1. The rods used in the bathrooms leave a lot to be desired. They are as light as a cotton candy stick. And, the tension pressure feature fails. 2. Many of the bathroom sink stoppers are just loose, flimsy; it's as if you scrub too hard, they'll fall apart in the sink. 3. When I first saw the model house, I wanted the tub/shower combo in the master bathroom. I was told they were no longer offering that feature; all that was available was the walk-in shower. Several months later, just as the ground was broken on my home, with the opening of the next phase, the shower/tub combo feature was made available. I submitted an email to be considered for this option, as this was the one thing that I had always wanted in my home. It took 4 days, if not longer, before a response was provided. And the reason given that I could not have this feature was because the frames were up. When I submitted my request 3-4 days prior, only concrete had been poured; no frames had gone up. Maybe, just maybe, if my email had been read 2-3 days earlier, some consideration could have been made. ...MAYBE. 4. As I lay in my bed one or 2 nights before my closing, it occurred to me, this home has no sensible or adequate storage. Many, if not all except this one, new constructions use the space under the stairs in a 2-storey building for storage. Not here! There is no closet to house items such as mops, brooms, upright vacuum cleaners. The pantry is only shelves. What this means is one has to consider using either the garage, or placing a shed in the backyard, for storage. Neither of which I am pleased at having to consider. A garage is meant for cars. And the backyard space is made for one's enjoyment without the eyesore of a shed. 5. The overall sense of pride in one's work is lost as a general rule. There are so many instances of trash, empty plastic bottles and cans being the top offenders, strewn along the construction sites. There were several instances of isolated socks on the grounds of a few homes. I can't tell you how many times things such as turning around a door knob, and missing door hinges had to be addressed. I have 30 years to adjust. ... More