Centex Homes Reviews in Houston, TX

Overall the house is not on the standards that I was expecting. The final product has poor workmanship quality. No attention to detail whatsoever.

Buying experience should have been exciting, sales rep was not really supportive through purchase, field manager was terrible at overseeing the workmanship was at the level of expectation set, quality of materials is not exceptabke for new built home!! Many issues with workmanship, you have unqualified workers such as painters , cabinet installers, trim carpenters floor installers !! Every issue has been passed off as a vendor issue, no one takes accountability !! Would never recommend Centex to my family and friends

I’ve lived in the home for a month now and the home has issues first with the outside paint is peeling, downstairs tub has a big crack that is rusted I’ve tried to let the contractor know about the issues and have not heard back from them. Just dissatisfied overall!!!!

Pretty much everything in the house has an issue. The flooring, the AC, the front porch, the sprinkler, the garage door... I'm tired of asking them to come to fix these issues. For the price we paid, for the pain the mortgage company was; there should have been none!

Builder focuses on speed over quality. Many lines were not straight, screw not drilled in all the way, misalignments on cabinets, paint overspray.

only lived there for a month and already three warranty claims

It did take a little time to close, and at times the same paperwork that I was asked to submit was being asked to submit more than once either because Centex claimed they never received it or they needed it again. As for my reason to giving a 1 star on Responsiveness to issues is due to a couple of maintenance issues I have that was brought to their attention to 3 different people and I have yet to receive a callback, Email or anything on those maintenance issues that need to be fixed, going on week 4 now.

Many problems with the house from the grass in the back, shower doors with gaps, back door jamming, recurring kitchen leak one side of the closet different measure than the other one, garage walls were not finished, garage floor uneven ruff spots. Not good workmanship.

Started out positive, but didn't always get my questions answered. Even after replying to emails and asking. And then once home was closed upon have not received level of support needed when needing issues fixed. Still have many that were never taken action on and was told moving forward to wait until 10 month check-in. What about what was submitted prior not getting resolved? Just wait until 10 months I guess.

Not a good experience,bad paint job outside.

They rush the house build and didn't address every issue my inspector caught. I keep seeing new things wrong everyday about the poor quality. The buying process was smooth and location is good.

Houses are built with hurry and because of this there are things left behind. Finishes left behind like doors not closing correctly or having gaps. Almost two months and I can hardly use my backyard because it does not drain correctly. They came to fix it and now is worse. The stairs handrail still waiting to be fixed. Low quality paint. Not happy with this purchase.

I have purchased this property on 02/24. Since then I have reported 4 different issues. Ongoing issue with breaker circuit causing the AC to go off and home gets warm. Someone came and replaced the breaker but issue is still happening. Replaced microwave, dryer didn't work due to a cable /set up. There are some serious issues with my drainage in the master bathroom and it smells bad. Not happy with my "Dream Home Purchase". Too many issues too soon

Still have things that need fixing but no one ever comes to do any thing!!

The walls are made from wood therefore you can hear any type of noise. I am used to brick walls and more pricacy.

The experience has been bad thus far. However, I have been ghosted after having some issues with the extended warranty on couple of my appliances. Additionally, I have complained about the standing water within my yard, which is still under warranty I must had, but still no one had made the effort to come and get this situated. I am getting the sense that they are doing as much as they can to not honor this warranty.

The model of the home I truly like, however, the home was just thrown together just to pease me. The home was support to been deliver to me on Dec 7, well it was pushed out due to material was not ordered. I feel like once they received the material they was on a time crunch which made them throw the house together and not looking out for the well being of the buyer. all cheap material has been placed in the homes and the buyer has spent all of they life saving to buy a quality home which was not delivered. And now we have to replace things. I'm not happy with this builder at all.

I am having a difficult time getting responses for service requests regarding issues found in the home.

Tons of trash left in backyard, nails on steps/ bleeding feet toddler. Ceiling had to be repainted. More issues

I’ve had some good experiences and terrible with this company building my new home. I had my original sales guy not keep me informed on flooring changes but Trent took over and he did great. He explained things and really seamed to care. Devon the building manager was great at first but as soon as I signed my closing. He would say he would fix things that weren’t finished by closing and it would take him forever. I am still waiting on a shower rod for my guest room that was bent and dented since before my blue tape walk through still haven’t gotten it.

I have repeatedly had to request repairs on a sprinkler system that never worked right, broken heads, pipe busted in the ground leaking water, HUGE water bill, spoke with, emailed, wrote work orders 3X...and still NOT FIXED. I HAD TO PAY A $149 water bill this morning FOR JULY 15TH-AUGUST 15TH. The other orders, or complaints took forever to address as well. When we met before closing, we were assured that all items would be handled promptly. Someone keeps dropping the ball. It is hard to trust anyone at their word now.

I really didn't want to write this, but this has truly been a very bad experience with this home purchase. I have come to realize that big business is bad business all the way around. That includes Centex reps and their perspective contractors. Have a good day.

It's always something with my new house sigh when you get them on the phone it's I'm so sorry for the inconvenience and still take weeks to fix the problem.

It wasn't the best experience because of how fast they were in getting it done.... great except you dont trust them and they don't always treat you right... best service came from them at the end as we neared closing.

When I was showed the show house, everything looked awesome. We would get all the same amenities, countertops, cabinets, and level of detail in our home. It was fine till a week before the closing and we were doing our “blue tape walkthrough” with our Construction Manager Justin. The whole house was covered in blue tape. You’d think I’d be exaggerating but for every wall there was at least 20 pieces of blue tape pointing to 20 different problems. It ranged from brand new appliances being scuffed and scratched up to drawers not even having the correct items to close. We also had one spot on the first floor that was a whole section of different flooring color. You could easily tell. There were staples also shooting through all carpeted areas, especially on the stairs, and paint on various pieces of carpet. When my brother in law began to bring up these issues, Justin talked over him and kept telling him he was wrong. Oh did we mention our inspector caught that the AC wasn’t cooling down the house? Justin says it’s within their 22 degree range and it’s fine. Turns out we have a 3 ton unit for 2 floors when two people live here that physically get extremely sick if it isn’t below 73 inside and out. I was feeling faint and nauseous by the time the walkthrough was over. I was feeling extremely upset and unsure about the work that was done. I wanted to back out. My family insisted that we could make this home our own. When we did our last walk through (at 9am in the morning after an hour and a half drive to get there) the house didn’t look any different except holes in the walls were fixed and the drawers now worked. There were still staples coming out of the stairs and there was still paint on the ground. I kicked up a fuss and Justin told me there was nothing they could do. Signing was fine, but when we moved in the following day, we found out they hadn’t cleaned. There was dust everywhere, we found nails and screws in the backyard (where my 16 month old nephew plays), and our driveway was all messed up from the big trucks coming and going. We have a giant chunk currently missing still. We also have a huge and serious bug infestation. Little roach looking bugs and ants everywhere! We literally signed for this house less than 24 hours prior! Justin told us they cleaned! We’ve been battling them every since. I have been doing pest control as we want to find a good company. Oh yes there is still staples and nails on the stairs. My bathtub is scuffed. I start to feel really bad about signing on this over priced pile of staples and nails. 2 weeks later - the house is falling apart. 2 of the shower curtain rods spontaneously fell down. Thankfully one of them was when no one was there. The other though almost hit my nephew in the head, if not for my sister putting her hand there to block the way. We had to take her to urgent care because it felt broken when my dad (who is a registered EMT) was examining it thoroughly between her screaming her head off. Thankfully it was just severely brushed and had indented her hand pretty bad. To this day touching her hand there makes her wince. No idea how long it’ll take but imagine if that was a toddler!!! They just put in tension rods. Not legit rods at all!! I could get these from Walmart for $15!!! Justin says we can text him if we need stuff fixed. All of us text him and he never answers. He gets transferred to Conroe sometime next week. The bathrooms in both levels are starting to have pealing problems with the flooring behind the toilet and bug problems! Even if we bug bombed the house it wouldn’t be enough. We were cleaning the house, trying to get rid of bugs when we pulled out the bottom drawer from the over and found stuff from the builders under there! Also, the flooring underneath is warped and touching the bottom of the stove!!!! You know what my customer service manager named “Megan” told me? “I have the same house of you and my flooring isn’t warped”. Okay Megan. That’s your house, not mine! That same day I put in a ticket for fixing the flooring, a piece of the crown molding from the upper cabinets came apart and fell down. It actually hit me in the arm as I was trying to clean up something on the counter. After putting in the ticket and Megan calling me back, she tells me that they only work till 5pm. Well great! I’m off at 3:15 and can get home by 3:30. We can meet then and go over the house stuff. She tells me that won’t work for her because she is already off work by then and will have to do something called a “Tele Link” I believe. Wait so you work till 5 but can’t drive 10 minutes to a house at 3:30 to just go over the issues? Sure. She never calls me back when I try to reschedule due to emergency doctors appointments. THEN she calls me the day of, AN HOUR LATE, and tries to start the Tele Link. She says it was an emergency but she at least could’ve texted as she has done so before. I work two jobs and my second one starts at 5pm. I tell her she’ll have to call me back on Wednesday or sometime through Thursday or Friday. She tells me “oh 5pm Wednesday”. 5pm rolls around. Guess when she calls? 5:44!! Seriously!! That’s so freaking unprofessional. She also talks to me like I’m a child, an idiot, and that I know nothing. This is my 3rd house. I know this process. She demands that I be home for the work to happen, even though I’m a teacher and have limited days off. When she initially tried to schedule the appointment, I told her “I have to do anytime after 3:30pm”. She comes back with “Okay so Tuesday at 9:30am?” She didn’t listen either just like Justin. This whole house was built with bad materials, with people who obviously don’t care about quality, or taking care of someone else’s home, and after you buy it good luck!! You’re stuck with this shoddy house with lacking customer service AND promises that were broken. I will NEVER buy a Pulte/Centex home ever again!!! ... More