Centex Homes Reviews in Houston, TX

It began with miscommunication from the initial visit to the office. The staff were amazingly receptive and accommodating. We heard exactly what we were looking for with our expectations and the VA loan we were applying for. The rate was below 5% and the incentive monies were a great perk. We’re were told there would be a smart home package, appliances included, and a promised rate lock with a fair home price. Turns out we were confronted with a rate increase, no smart home package, no flexibility on price due to the failed promised rate lock, no appliances that were promised, and a rediculous amount of in house (Pulte monopoly) closing costs. We backed out of the deal. Centex home was a solid build for the price. We eventually were convinced to come back to the table with a large reduction in home price with flex monies promised. Dealing with Centex/Pulte group is not an experience I would recommend for any first time home buyer. Nothing was ever put into writing. Only false promises to make the deal. We felt like a number and not heard by Pulte/Centex. ... More

I moved in April 15, 2024 hoping to settle in a new home where I wouldn’t have to worry about any issues first month of moving in noticed that water was leaking from AC furnace drain pipe and had home warranty work done well that issue was resolved. I was then having issues with my AC not cooling my house. This also was happening on the first month. I’m going onto the five months now in this new home and my AC still hasn’t been fixed temperatures get up to 80° and we’re talking about it would be seven in the afternoon and I come home to a 80° house or also my kids have to suffer being in a house that is warm so my experiences have been awful bad and the AC company that’s in charge of warranty work hasn’t been able to resolve this issue. They all come out and look at it and don’t fix anything. Furnace is sweating baseboard. It sits on accumulating mold I just don’t know how long it takes to resolve an issue with the AC and the high humidity that accumulates in the house in the attic So my experience has been real awful that at this point, I don’t feel comfortable here anymore. I’ve gotten to the point where I just want to sell this house and look for a different builder. I will never buy a centex home ever again. ... More

The house was rushed to closed by the builder even it was not completed. The third-party inspector told me not to buy this house as he was so worried about the build quality. When we move in the house so many incomplete items need to be fixed, we have to take time off work to stay and wait for their independent contractor schedule to fix those that should have been finished before hand.

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... More

Honestly, this was an overall very poor experience. In all aspects of those that handled my buying experience. There was a lack of care, professionalism, and attentiveness throughout. And I was extremely disappointed.

They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.

I have lived in my home less than 2 months and it is little falling apart. The longer I live here the more issues I have. The attention to detail is terrible. The quality is terrible. My cabinets must have been installed by someone with no experience. The texture and paint have to be fixed. The shower rod is so cheap it literally broke when I hung my shower curtain. I’m so frustrated with this home.

I missed out on other better service options. The supervision of the quality of the construction is deficient and the response to the guarantee is null.

Kitchen was not wired properly. We have to have the garbage disposal permanently unplugged if we want to run the dishwasher. There was no split in the wiring to allow both to run separately. Upstairs floor has several dead spots. The grass/sod job in the back yard was quite poor. On our 5th week in and there is still significant patches in the lawn.

The worst builder in Texas to deal with. Low quality and poor workmanship.

This is my third brand new home I purchased and the manner in which this brand new home was turned over to me after closing is not acceptable. Absolutely sub par. Minor issues arise and that is understandable but we are currently dealing with MAJOR issues with my home which the building manager has a rebuttal for each issue we present. Construction is not my profession so when Dennis, the building manager has a solution to our issues it involves manual labor on our part. During the building process, while giving himself kudos and accolades on his experience and expertise, he mentioned on occasion that his workers dont know how to measure well and do not know what they are doing. We see why now and if that is the case, he should be watching his workers closer. Currently we are dealing with a framing issue with a 4 inch discrepancy, exposed nails in stairs and flooring, debris left under padding of carpet, thin carpet padding pointed out by contractor, ill-fitted doors/door frames, no heating cooling going to downstairs, ill-fitted lighting fixtures, incomplete/non-existing weather stripping, front door turn-lock ill-fitted, debris and trash with exposed nails and trash including beer cans left in backyard, excess trash and insulation left in furnace, exposed glue on laminate and a host of other problems and issues including unnecessary caulking just to pass inspection. 2 stars are given for responsiveness to some of our issues but when contractors arrive, they are baffled by the workmanship and cannot complete some work because the issue runs deeper. Current problem has to be addressed by higher ups on possible next steps due to no easy fix. It’s frustrating and unfortunate to deal with such problems from a new build. ... More

Builder Usman is terrible never spent time with me. He didn’t fix any of the issues. I met different builders every time i went to meet up. Make sure you get a inspector. I had a leaking ceiling on my first 3 days in my hole and without power for 2 days.

This was an awful experience and would not recommend Centex.

Lived in the home less than 1 month and had roof leak from rain. Power breaker problems. Breaker was fixed 2 times and leak never fixed it’s been over 10 days! Horrible customer service and building manager is not responsive to issues. Thinking of taking legal action at this point!!!!!

I have issues but they no fix They say not on warranty cover, the wall get wet from bathtub

Rodrick doesn’t follow up with nothing very unprofessional and he doesn’t follow through with what he actually said that he was going to have done. We’ve been waiting for weeks.

VERY VERY POOR EXPERIENCE

My family an I moved into (our home) thank GOD ITS NOT OUR FOR EVERY HOME. First there was no inspection done only the H2O inspection paying almost 400,000 for a home you would think I would have gutters though their were none. After living in the home for only 12 days the flooring was coming up also in my master bathroom their is nothing surrounding the tube as far as backer board for those who don’t know what that is it’s a green or red board that protects against water damage I’m not talking about tile but they only put sheet rock around the tube that began to peel only after 12 days after informing the warranty department I was told it would be addressed though here today on August 7th it’s still not fixed though when I addressed the situation I was told an I quote I should bath my kids in my upstairs bathroom. I’m a retired Navy veteran whom has been to war three times an im still fighting for what’s right for my family though being treated as if this is ok. We moved in on May 27th and I put in this request in on June 9th an as I said it’s the 7th of August this is unacceptable Kyle, Corbin, Josh, Javier, Ms. Christine also Regan. I have spoken with an after speaking with six individuals u would think things would be taken care of though the only thing that was fix were my front an back doors. They were fixed on the 5th of August. I haven’t seen a inspector only a adjuster the ac unit is making a squeaking noise some places in the home aren’t caulked properly I had to paint my own garage my patio was address as well though not put back properly the landscaping in my backyard was not done properly an retaining water do to the slope an I find this completely unacceptable so if someone were to ask about buying from Centex homes I would definitely deter them. I knew buying a home would be expensive though I never imagined it would be this bad buying a New build or I would be told it’s not for them to fix but it’s on me to fix. ... More

Poor Craftsmanship, Builder trying to cost save on items that were utterly ridiculous, Response time with and electrical issue was poor, Concrete work sucks, Inside bath and electrical fixtures are poor, unpainted garage without opener is cheap to say the least, Paint specs all over the floors and carpet were just a sign of non-caring and untidy painters, Kitchen cabinetry is cheap and footboard came off, outside fence was coming apart due to missing the nailing to the cross boards, Small crack in bathtub but not worth tearing apart bathroom to replace it, Pad outside back door barley is bi enough for one person, If you ask for a repair the repairman breaks something else in the process, The trash that i pick up on my morning walks is ridiculous and mostly from contractors, all the concrete Curbings are gouged from the Uniloader operator throughout the neighborhood, Irrigation contractor that are installing irrigation on the non-buildable corner lots leave huge rocks in the middle of the street after departing for the day, No ceiling fans in master bedroom and Livingroom, Elongated toilet in master bath but in guest bath regular style toilet, paint being used for pantry and closet shelves still isn't fully cured after 2 months so everything we put on the shelves sticks to them And this is not everything that is wrong with this cheaply constructed track home!!!!!!!1 ... More

I do not recommend anybody buying a home from here. Cheap material

Over Price home and no finishing or Quality work

poor quality and should have basic home appliances

It’s been two months after closing and issues are still being discovered in addition to NOT being initially completed. It’s the little things the workers didn’t take pride in; baseboards not sealed correctly, non active bathroom bent, AC vent installed incorrectly (facing the window which creates moisture), installing the address numbers directly under the light where no one can see them, not thoroughly cleaning the house before I’ve taken possession, etc. Once things were supposed to be completed, I’ve asked for photos (as the home owner) but was told to get them from someone else. POOR CUSTOMER SERVICE. The only thing I should’ve needed from two months ago when I initially closed should be the stainless steel appliances which are on back order. Everything else should have been fixed and it wasn’t. I’ve told the site manager numerous times, emailed and texted the issues with the home. No solution has been granted. The last straw and what prompted this survey is when there was a leak in a wall due to a nail in a tube. This caused three levels in the pantry to be ripped out while waiting for the wood to dry before re-patching. I’ve been patient with this entire process but enough is enough. I can no longer be nice about this. The process has been POOR and not up to standards at all. I’m supposed to be excited about a new home purchase but it’s the complete opposite. This has the potential to be a beautiful home but based on the drama I’ve had/am having to deal with, it’s really ruining my experience. Lastly, things are still getting fixed, interior and exterior. Lights were left on, water was ran and additional power has been used. As a professional company who executes customer service, I should be compensated for all of the power/water used AFTER closing that contractors had to use. I should not have to pay for something I didn’t use and more so, things should have been done prior to my closing date. ... More

I have submitted a work order and no ome has gotten back at me. I also emailed and called the warranty representative Elainee Moreno and she doesn't get back at me either.