Centex Homes Reviews in San Antonio, TX

Sales experience was great. We were told many things by our salesperson. Only a few of those things were honored by the builder. I did not appreciate the initial price hike for my house that happened simply because 2 lots were sold before my salesperson delivered my contract. My price was increased $8 000 per sold lot for a total of $16,000 in those 2 days. The workmanship was questionable from the time they started the frame. There were crooked support beams under window frames, crooked window & door frames. Studs had pieces of wood missing from them, because they are glued together to create the desired length. The field manager caught most of the issues, but I caught a lot. The builder hires contractors who hire subcontractors and no one seems to actually work directly for the builder. This may be normal, but in my opinion it lessens the quality., and the end result shows it. Everything from the drywall work to the paint to the landscaping to the garage door installation was poorly completed and in some areas actual damage was done by the installers and the installers admitted it was intentional. There are drainage issues throughout the development because the land grading was not done correctly. This is from my neighbors testimony and my personal experience. My experience with the builders customer service for after closing issues on the home is they are only there to save the builder from liability exposure; not to actually help the homeowner. If you don't have physical evidence that it is the builder's responsibility,, like photographs or video, the builder will not fix it. ... More

Centex constructions manager and warranty personnel are not on top of things. The workmanship is inferior, and the quality of the house is not what I was expected for someone paying over $300,000 in San Antonio. Two months after closing escrow, Centex never completed the items identified during our home walkthrough. The second-story floors are squeaky and uneven. I am concerned about the way Centex framed my house. The exterior painting was poorly done. You can see all the irregular spray marks all over the place. The driveway and front of the house were dirty, and the roof was full of paint. It was unfortunate to get the keys to our new home and find it like that. ... More

What lived in our home for almost 2 months now. We keep finding new things wrong or missing in our house. We are extremely upset with how this house was built. We should be happy and enjoying our dream home but instead we are chasing the builder to fix all the issues

Our experience has been great, have loved the home. The team has been very accommodating as we have found any issues.

Excelente!!! Muy buena atencion!!! Recomiendo 100%!!!!

Once we got people from Centex that were higher up the chain our home the whole process improved. But overall it was not a very good experience. Example: the entire sewer system was left unattached to the main line. Had we not caught it w our home inspector it wouldve been left that way!!!!

Drywall was, and is still, terrible, the finishing guy kept telling me it was done and it wasn't even close. They can't even finish it STILL. Embarrassed to live in it or show anyone else. Patched up the errors with caulk, every error. Paint missing on portions of the wall. Drywall tape still popping out. Drywall texture still missing. No one cares when I tell them to fix it. It's been over a month since I signed. They tried to put a light oak trim filler in the cabinets with dark cherry color and thought I wouldn't notice. Paint splatter and caulking on the floors, window glass, and everywhere it shouldn't be, not clean, keep leaving the door unlocked when they're "finished working" on it for the day. Worst. Experience. ... More

Too many things went poorly throughout the entire process. I would be happy to discuss over the phone.

We built our home during a very difficult time with supply shortages, delays, a pandemic, etc.. When all was said and done, Centex stood by us, and helped us to obtain our home. This is not just a house. It is where we will make memories, celebrate life and its ups and downs, and I feel that our building manager (Jared) and Centex knows that, and it shows in their sincere actions.

The overall process was so easy. We were so happy to have such great people such as Lee, Ryan, and Reagan helping us and guiding us through this journey. They were all quick to respond to any questions we had and made our first time buying a home a great one! We are so pleased with our experience.

This experience was terrible. Those who you’re supposed to be in contact became unresponsive. The lack of consistency with communication along with poor craftsmanship is something I never want to deal with again.

What a shame. These houses come with more issues built in than upgrades.

Walker is awesome and very attentive to needs

My builder, Thomas, was great!

I was most upset that as the newer homes are being built, less options / upgrades are offered. I mean, seriously, how hard would it have been to put the plumbing in for the water softener? Why was this totally deleted? Now to have this done properly will be an additional $1000 that could have been done cheaper as in previous houses. Why were the brick and stone upgrades deleted? You can see the difference through the neighborhood - and, my house cost $60,000 more. Bad decisions by Centex management.

Craftsmanship is terrible. A brand new construction looks like a horribly renovated home. The brand new construction we closed on looks like it's been lived in by squatters. It does not look brand new. Sales rep and construction manager were very helpful. They just needed a lot of following up. Other than that, they provided good customer service.

This house was built so poorly, I would need to take over 100 photos to show someone. I can't even begin to try and describe the issues from walls being crooked, lack of 90-degree angles, lack of caulk where it needs to be, massive gaps that were caulked instead of properly worked. The trades this company hires to do their work are absolutely garbage. Overall worst experience and in the community Facebook group, I am one of the hundreds of people who have had a worse or similar experience. Centex should be closed down.

The entire process was smooth for the most part. The builder did transition between building managers so we had a few communication break downs. The biggest area of opportunity for them is the landscape and sod installation. I am not happy with the sod being delivered brown and sitting for a few days, no top soil used, and the landscapers laying it down on rock without racking it out

Comb thru your home multiple times. Some things pop out after the move in so make your warranty list and use it for sure.

I closed in November and still at missing stuff from my home. Unacceptable

First off, Rochelle and the rest of the sales team are amazing. I mean they knocked it out of the park. Then there is the field team and warranty team. They literally sucked the joy out of my experience of building my first home. They constantly change the rules to suit their needs, not the customer’s. My house had two floods. The first was when they hooked up the kitchen sink. It was installed incorrectly. The water damage resulted in cabinets needing to be replaced. The second occurred when the house was not locked before a weekend. The refrigerator was stolen. They left the water line on the floor. Water was everywhere. It was so bad the water was flowing into the garage. I don’t even trust this was mitigated properly. Zach one of the field managers did nothing on the house. I was supposed to close in 24 hours and nothing on the punch list had been done. Rochelle and I noticed it. Due to water and the punch list not being done, closing was rescheduled. My next field manager was Steven. They were rushing to close so I asked about when some of the small stuff would be done. He told me to call him for the first 30 days, and he would take care of it. The first 30 days fell over the holidays. So I messaged him before the holidays. He got back to me after holidays and told me to fill out service requests through the Pulte website. I advised him this was not what he told me to do. He never responded. Enter the warranty manager Cynthia. She and I talked and she was working through text message and then she changed the rules. She told me to put everything in through the service requests portal on the Pulte website. Again changing the rules. Needless to say I was unhappy. I did as I was told. Then she started to give me pushback. She was claiming I was outside the 30 day window, and I would need to wait until the 11 month final walk through. I explained what Steven had told me. She then advised me she did not care what Steven told me and this is how I would be doing it from now one. I talked to Cynthia’s boss Tony. He was very kind. He listened to my concerns. He transferred my file to John. We will see how John does. The final work is scheduled for 1/18/2022. I have had to take yet another day off from work thanks to Pulte. So I will see how this plays out. I have no faith in this company. I will never recommend Pulte order any of its subsidiaries to my worst enemy. The stress and anxiety this has caused is inexcusable. ... More

Condition of sod can be a problem.

Poor workmanship. The day I closed, there was leak from broken pipe that was poorly done from the ceiling that flood the house. Electricals not done properly and too many issues with the home. Don't be in rush to close, wait at least a week after the house is completed.

Over all, the service and quality of the Centex homes are top notch. They kept me informed about the progress of the building of the house and answered all questions about the house.

They use quality products in the home building process