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- San Antonio, TX
Centex Homes Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Centex Homes.
Read all 430 verified reviews from homeowners that built a new home with Centex Homes in the San Antonio area. San Antonio homeowners have rated Centex Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Centex Homes in San Antonio Area
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Customer Reviews
Centex Homes - We not really happy the first day all two bathrooms sinks was
- Guillermina D.
- Verified HomeBuyer
- August 04, 2021
- NEW BRAUNFELS, TX
We not really happy the first day all two bathrooms sinks was leaking, and we still wherein for people come finish to paint and fixed the garage door
Centex Homes responded:
We are sorry to hear that you are dealing with unresolved concerns in your new home but we would like to help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 2
Worst experience of my life
- Troy D.
- Verified HomeBuyer
- August 04, 2021
- SAN ANTONIO, TX
This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% ...
Centex Homes responded:
Thank you for taking the time to outline your experience although we are very disappointed that it was not enjoyable for you. We are concerned that you did not feel valued throughout the process and are left regretting your decision to build with us. We would like to look into this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you again. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Centex Homes - A lot of bad details
- Adriana C.
- Verified HomeBuyer
- August 04, 2021
- BOERNE, TX
A lot of bad details
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
The contractors and warranty department has been great in communicating all updates and concerns. The only did we did not like was corners were cut on the building process and now as a home owner we are dealing with it.
- Anonymous
- Verified HomeBuyer
- July 30, 2021
- NEW BRAUNFELS, TX
Centex homes are great starter homes but you must stay on top of construction to make sure every thing is correct.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Winding Brook San Antonio, craftsmanship and materials are just bad.
- Juan P.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
So many downs throughout the process. From floor plan changes (a wall that wasn’t supposed to be diagonal end up being) to multiple water leaks, one that owner found on a random visit to the house, that was able to stop it before it ruined the entire second floor with the over night water fountain. Overall the floor used is sub-par and below quality, been told is not linoleum and it’s a Vinyl roll but they are both the same and at the price point a plank would’ve been ok. Floor is peeling everywhere, is not resistant and wasn’t finish correctly in so many places. The cabinets needed ...
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Great house for the price!
- Joseph M.
- Verified HomeBuyer
- July 28, 2021
- BOERNE, TX
Centex homes are easily a step up in quality from what you'll get with other builders at the same price point. I really appreciated how much they involved us in the process and how responsive they were to our concerns. We almost felt like they were building a house just for us rather than a whole bunch of houses at the same time. They are very upfront with you and didn't try to pull anything shady.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
The quality of the home is not great by any means. I paid a lot of money for a poorly built home.. very disappointing in the workmanship
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- BOERNE, TX
The PM Zack L was great and very attentive. The workman ship was not something worth over $300,000. I am disappointed in the quality of work and what passes as a new build.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
Centex Homes - We love our new home, it is perfect!
- Stephanie C.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
We love our new home, it is perfect!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - Our sales representative and field manager were great!
- Hayden M.
- Verified HomeBuyer
- July 28, 2021
- NEW BRAUNFELS, TX
Our sales representative and field manager were great!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The length of time is took to complete and the poor workmanship on certain items in the house at the time of closing.
- David M.
- Verified HomeBuyer
- July 28, 2021
- NEW BRAUNFELS, TX
We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the ...
Centex Homes responded:
While we are glad to hear that you are now enjoying your new home we are sorry that the experience was frustrating and you had complications along the way. We thank you for sharing this feedback so we can learn from it. If there are any unresolved concerns we can help address or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Centex Homes - The total project from start to finish was a complete nightmare.
- Pamela E.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
The total project from start to finish was a complete nightmare. I still have things that need to be addressed/fixed The quality of the carpet and the faux floor is not made of quality material. The concrete is pealing in the garage and around the front door. The ceiling in kitchen and the great room has two large patches where product was over sprayed. The trim in the kitchen are not flushed. The kitchen exit door has dents and the window has a scratch in the glass. One of the worse made homes I have ever lived in.
Centex Homes responded:
Thank you for taking the time to share this feedback so we can address it accordingly. We are so sorry that you are dealing with unresolved concerns in your new home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great floor plan.
- Homeowner F.
- Verified HomeBuyer
- July 28, 2021
- BOERNE, TX
Great process Great locations Great floor plans
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Family Oriented and Client Centered Service
- Christopher C.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
Chance Bates, Tyler, and Walker were amazing throughout the home building and buying process. I couldn’t have made a better choice. Centex and Pulte Mortgage are amazing. All my questions were answered and as a first time home buyer, they took the time to explain each step and what would happen in the future.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - Nice Community to live in!
- Marco B.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
Nice Community to live in!
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
The poor workmanship
- Jesse C.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
Lots of small issues with the house Paint splatter all over the floors which I had to clean up Poor cuts in the sheet rock that are highly noticeable Caulking left behind everywhere that I’ve scrapped off And when installing the the siding a nail went thru the ac line causing a leak which now not even a month in they had to come back fix the leak and I have holes in my walls Pulte is fusing the holes but just a huge inconvenience
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Centex Homes - House flooded and had water damage after a worker nailed a water
- Josephual S.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
House flooded and had water damage after a worker nailed a water line. Nobody told me. If I hadn't went to the house and saw it, I never would have known. I had to demand a mold test be done. Of course, they found mold and didn't tell me that either. I found out when I saw a moldy baseboard laying on the kitchen countertop under a vent. I wouldn't recommend centex to my worst enemy. They hire horrible contactors and they cheap out on any and everything they can. I moved into a brand new house that has paint all over the floors throughout the house, paint and mud stains on the carpet, holes in ...
Centex Homes responded:
We are so disappointed to hear that you have had this experience and are dealing with so many concerns in your new home. We would like to take the time to review this situation and see what we can do to remedy it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Centex Homes - Great experience!
- James M.
- Verified HomeBuyer
- July 06, 2021
- San Antonio, TX
Great experience! Worth the price
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 2
Centex Homes - Home warranty center is not good at getting things fixed.
- Seabrey K.
- Verified HomeBuyer
- July 06, 2021
- NEW BRAUNFELS, TX
Home warranty center is not good at getting things fixed. Of my list of MANY items that need repair, I don't think a single one has been completed...we've been there 2 months!!
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Centex Homes - Builders had great response during the build.
- Anonymous
- Verified HomeBuyer
- July 05, 2021
- SAN ANTONIO, TX
Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.
Centex Homes responded:
We are so disappointed to hear that our team has not been excellent at responding to your concerns. We would like to help address these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Centex Homes - The home buying process was a breeze with Centex.
- Christian T.
- Verified HomeBuyer
- June 30, 2021
- San Antonio, TX
The home buying process was a breeze with Centex. Throughout the building process they maintained communication and kept me updated with everything. Upon completion some details seemed rushed and even had a few issues after moving in. However our manager Carlos was amazing and has worked with us to get everything figured out and fixed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Centex Homes - On point Good locations On time
- Homeowner F.
- Verified HomeBuyer
- June 29, 2021
- SAN ANTONIO, TX
On point Good locations On time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Consistency of construction managers
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- San Antonio, TX
I received outstanding service at a great price and timely manner!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Centex Homes - This was my fourth new construction home with four different
- Jesus C.
- Verified HomeBuyer
- June 29, 2021
- NEW BRAUNFELS, TX
This was my fourth new construction home with four different builders and by far the worst experience ever. All complaints are for the construction part of things. Title and sales were great!
Centex Homes responded:
We are so sorry to hear that you had a negative experience building with us. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Centex Homes - Horrible first time home buying experience.
- Laura C.
- Verified HomeBuyer
- June 29, 2021
- San Antonio, TX
Horrible first time home buying experience. I still have issues that have not been resolved, and have to wait days until someone is willing to fix it. Absolutely not happy.
Centex Homes responded:
We are disappointed to hear that you did not have a pleasant experience building your home and are dealing with unresolved concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
The keeping us updated and friendly treatment.
- Monica A.
- Verified HomeBuyer
- June 29, 2021
- San Antonio, TX
Abraham did an amazing job keeping us updated about our house. He did his best to have everything ready on our closing date cause it rained a lot during that time. We’re very grateful, he did an amazing job!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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