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Centex Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Centex Homes.

Read all 392 verified reviews from homeowners that built a new home with Centex Homes in the San Antonio area. San Antonio homeowners have rated Centex Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Centex Homes

has 3.9 out of 5 stars in San Antonio Area

392 Reviews in San Antonio Area

Ratings by Category

Overall 3.9

Quality 3.5

Trustworthiness 3.8

Value 3.9

Responsiveness 3.8

Centex Homes in San Antonio Area

View Homes

Customer Reviews

Super disappointed

  • Anonymous
  • Verified HomeBuyer
  • August 01, 2022
  • NEW BRAUNFELS, TX

I can't believe this whole process, from lack of communication, poor workmanship and the absolute carelessness. The sales rep team was the only high note of this process but the builders/field team dragged the rest of the team through the dirt.

Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. centexhomes

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Centex Homes - Low quality material and ,half way down work and the contractor

  • Ismael V.
  • Verified HomeBuyer
  • July 04, 2022
  • NEW BRAUNFELS, TX

Low quality material and ,half way down work and the contractor workers very dirty work

Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor quality and dirty

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2022
  • NEW BRAUNFELS, TX

What lived in our home for almost 2 months now. We keep finding new things wrong or missing in our house. We are extremely upset with how this house was built. We should be happy and enjoying our dream home but instead we are chasing the builder to fix all the issues

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Ok

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2022
  • San Antonio, TX

What a shame. These houses come with more issues built in than upgrades.

Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. centexhomes

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The lack of communication

  • John M.
  • Verified HomeBuyer
  • August 12, 2021
  • San Antonio, TX

I'm moving date we had a water leak. Carpet how to get pulled up tack strips padding for the car pickup pulled up how to cut out sheetrock in 3 different rooms. And the house is very dirty when we moved in I'm going to make my second payment and stuff has still not all been fixed

Centex Homes responded:
We are so sorry to hear that you were disappointed with the state of your new home and are still waiting on issues to be addressed. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Centex Homes - Horrible first time home buying experience.

  • Laura C.
  • Verified HomeBuyer
  • June 29, 2021
  • San Antonio, TX

Horrible first time home buying experience. I still have issues that have not been resolved, and have to wait days until someone is willing to fix it. Absolutely not happy.

Centex Homes responded:
We are disappointed to hear that you did not have a pleasant experience building your home and are dealing with unresolved concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

builder was awful

  • Allyssa C.
  • Verified HomeBuyer
  • June 02, 2023
  • San Antonio, TX

the interior drainage part of the HVAC unit was never installed. therefore every time the AC would run the water from the AC was collecting in the inside AC closet. sitting water for months caused a major gnat/fly issue and a mold problem. currently still trying to get the builder to assist with this issue since this happened due to a lack of checks and balances.

Centex Homes responded:
Hi Allyssa, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Centex Homes - Builders had great response during the build.

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2021
  • SAN ANTONIO, TX

Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.

Centex Homes responded:
We are so disappointed to hear that our team has not been excellent at responding to your concerns. We would like to help address these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Lawn Nightmare

  • Brittany T.
  • Verified HomeBuyer
  • May 24, 2023
  • San Antonio, TX

When I first looked at the Centex Cinco Lakes neighborhood I noticed the land scaping was terrible, but I figured it was just the lawn not that important. Wrong. When I did my final walk through the builder Mark told me they'd have the grass in by closing or a couple of days after. It took almost a month of weekly/daily calls with a clay mud yard, white carpet, and two dogs. If I didn't work from home the number of times I'd been misled to think they were coming tomorrow would have cost me my job if I'd had to take off work. On top of that the irrigation system never seemed to stop having ...

Centex Homes responded:
Hi Brittany, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

No communication

  • Mitchell N.
  • Verified HomeBuyer
  • February 08, 2022
  • San Antonio, TX

Too many things went poorly throughout the entire process. I would be happy to discuss over the phone.

Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with your contact information. We would be glad to discuss. Thanks ^ AH centexhomes

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Excited about the new house, disappointed by the local Centex management team

  • Achour B.
  • Verified HomeBuyer
  • September 06, 2024
  • San Antonio, TX

We are deeply disappointed with the poor quality of customer service we have experienced since closing on our house. Despite our efforts, no one has been willing to address the issues we have encountered. It has now been 45 days since closing, and several problems remain unresolved. While I prefer not to mention any names here, it is important for the management team to be aware of the individuals responsible for the Winding Brook subdivision in San Antonio, TX. I wish there were a way to share pictures to illustrate our concerns.

Centex Homes responded:
Hi Achour, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Regretful

  • Filimon F.
  • Verified HomeBuyer
  • October 29, 2022
  • San Antonio, TX

Not the right home if you are fairly meticulous and have a high level of attention to detail. The standards of finish on these homes are unfortunately low, including the final cleaning and especially the hasty caulking throughout. Having not been able to attend the final walkthrough, I was very regretful of my purchase when I did see the home.

Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

I would chose different next time

  • Danielle T.
  • Verified HomeBuyer
  • November 23, 2021
  • CONVERSE, TX

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. centexhomes

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Worst experience of my life

  • Troy D.
  • Verified HomeBuyer
  • August 04, 2021
  • SAN ANTONIO, TX

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% ...

Centex Homes responded:
Thank you for taking the time to outline your experience although we are very disappointed that it was not enjoyable for you. We are concerned that you did not feel valued throughout the process and are left regretting your decision to build with us. We would like to look into this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you again. ^AH ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lack of care in details

  • Eduardo O.
  • Verified HomeBuyer
  • October 05, 2022
  • SAN ANTONIO, TX

Exterior paint details, wall finish details, carpet details, grass and trees issues, exterior details, concrete details, cleaning

Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. centexhomes

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Tough Process

  • Javier B.
  • Verified HomeBuyer
  • September 15, 2022
  • SAN ANTONIO, TX

This has been the most challenging and most unprofessional process I have gone through. Let me start with the workmanship; our house is still being worked on because of the awful job done throughout the house. Our cabinets, countertops, stove, drywall, restrooms, and porch needs to be fixed. The construction manager did an awful job making sure things were done correctly. Now trustworthiness, I left on vacation for eight days after closing and was told that all the repairs were going to be done during the time I was gone. When I came back, the only repair completed was the drywall, and the ...

Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Disappointed

  • Solomon A.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Poor workmanship. The day I closed, there was leak from broken pipe that was poorly done from the ceiling that flood the house. Electricals not done properly and too many issues with the home. Don't be in rush to close, wait at least a week after the house is completed.

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Centex Homes - This was my fourth new construction home with four different

  • Jesus C.
  • Verified HomeBuyer
  • June 29, 2021
  • NEW BRAUNFELS, TX

This was my fourth new construction home with four different builders and by far the worst experience ever. All complaints are for the construction part of things. Title and sales were great!

Centex Homes responded:
We are so sorry to hear that you had a negative experience building with us. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

A NIGHTMARE of a first purchase

  • Zachary S.
  • Verified HomeBuyer
  • February 21, 2023
  • San Antonio, TX

I purchased this home to relocated to San Antonio TX’ found what has turned out to be a nice neighborhood with a great group of neighbors… however it’s been nearly 5 months and I am still tracking down help to get my home repairs that were promised at closing done! My front door has blue tape all over it from the walk, I have a toilet down stairs that flooded, my living room switch turns the lights on in my bathroom! I have cracks and seams on the walls I’m almost every room and the guy I spoke with said “well we can get to those MINOR things when we walk through your house at the 11 month ...

Centex Homes responded:
Hi Zachary, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Centex Homes - Worst home buying experience ever.

  • Melinda M.
  • Verified HomeBuyer
  • July 27, 2022
  • San Antonio, TX

Worst home buying experience ever. The only thing that made this experience worth it was the construction manager behind upfront, honest, and handled every issues as quickly as possible.

Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Centex Homes - This centex builder is not Upto the mark.

  • Nagarjuna N.
  • Verified HomeBuyer
  • July 18, 2022
  • San Antonio, TX

This centex builder is not Upto the mark. They are building the homes to sell it fast. They are not looking for the quality of the house. The engineers working for centex are not professionally qualified and they mostly don’t know how to build the house but they are doing that. They are asking the buyer to close the house without completing the home and the buyer mostly don’t know about few things and they are rush to close because of the time limits.

Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Would Not Recommend Pulte/Centex to Anyone

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2022
  • Seguin, TX

Terrible, terrible buying experience. Builder purposely delayed close because we chose to use a third party lender. We were homeless living in an extended stay hotel with our pets for weeks because of their intentional delays. Pulte Mortgage was EXTREMELY AGGRESSIVE in trying to keep us from going elsewhere. The “incentives” they offer buyers are eaten up by their ridiculously high fees, so you actually net zero dollars towards the purchase. The closing agent from Pulte was extremely rude during the signing. The build quality is seriously lacking. There was no attention to detail. ...

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

The home should be completed when someone closes. Period

  • Jasmin W.
  • Verified HomeBuyer
  • January 19, 2022
  • San Antonio, TX

I closed in November and still at missing stuff from my home. Unacceptable

Centex Homes responded:
We are sorry to hear that you still have incomplete items in your home. This is certainly not the Pulte experience we would like for you to have. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Very Poor Construction

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2019
  • NEW BRAUNFELS, TX

Every single day I find something new that's wrong with this house. I truly wish I never would of bought a home from Centex.

Centex Homes responded:
We are so disappointed to hear that you aren't happy with your home. For unresolved concerns or to discuss further, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Disappointed

  • James A.
  • Verified HomeBuyer
  • September 11, 2019
  • SAN ANTONIO, TX

We had nothing but issues with our build out. Our manager was more like a 50’s salesman than a manager. I would not recommend that anyone build with Centex or Pulte homes.

Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. ^Abby centexhomes

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1