Centex Homes Reviews in San Antonio, TX

I closed in November and still at missing stuff from my home. Unacceptable

Every single day I find something new that's wrong with this house. I truly wish I never would of bought a home from Centex.

We had nothing but issues with our build out. Our manager was more like a 50’s salesman than a manager. I would not recommend that anyone build with Centex or Pulte homes.

They just want your money. They rush you to put the down payment down before you can read the contracts. I didn’t want power lines I along my back yard. 2 weeks after I moved in, power lines were installed along my fence - within inches and through trees. And yes the landowner supplied drawings to CPS for approval of where they want them. Yes it’s a Pulte/Centex decision but they try and tell you they have no control. Not true. When you try and call them about any issues, they don’t respond at all. Just told me I own the house now. Terrible customer service. I wish I would have joined the subdivision Facebook page long before I put any money down. I would have never purchased here based on what the people who live here say. At least the people who live here have created a great community in spite of the home builders. ... More

House flooded and had water damage after a worker nailed a water line. Nobody told me. If I hadn't went to the house and saw it, I never would have known. I had to demand a mold test be done. Of course, they found mold and didn't tell me that either. I found out when I saw a moldy baseboard laying on the kitchen countertop under a vent. I wouldn't recommend centex to my worst enemy. They hire horrible contactors and they cheap out on any and everything they can. I moved into a brand new house that has paint all over the floors throughout the house, paint and mud stains on the carpet, holes in the wall where they moved the handrail for the stairs and just left the old holes, sod that was just dropped on top of dirt, no soil brought in, damaged roof shingles, crooked baseboards, and a damaged garage door. Do. Not. Buy. A. Centex. House. ... More

Having pipes leak causing water damage. The thermostat goes down to 40 degrees without being touched. There are dips under the carpet. Door stoppers are needed. Lights are flickering. Going from dim to bright.

I purchased my home on 12/6/2021. My move-in date kept getting pushed back. The sales rep that initially handled my purchase quit and I fell into the proverbial cracks. I was never told the appliances I chose were not available when I was buying the matching refrigerator, so my kitchen doesn't match. I was never called in to choose my flooring, during the build my a/c unit came in before they poured the cement slab down so my a/c unit is on cement blocks and the builder down right refused to fix it and do it right. I had to get things in writing for any future issues that may come along. I have repairs I have been waiting to be done for almost a month and I'm told it's the supplier delaying the fix. I will never buy CENTEX again. ... More

From the initial signing of the contract I was misinformed, misled and not informed of decisions that would impact my home or my closing. I was shown a home initially that was supposed to be similar to my build before signing the contract that had all the bells and whistles only to be told after my house comes with “none” of it i.e iron rails, trey ceilings, blinds, ceiling fans, crown molding, sprinklers ,large kitchen island, toilets not made for toddlers and nor can I add it to my expense. I had several mortgage consultants give me incorrect information about incentives and additional monies that would be given to me. I was told by another sales rep that due to the timing and delays I could request to add incentives such as sprinklers, ceiling fans and etc… none were true. My mortgage consultant Donnie said since I was paying for the loan I could request management to add additional customizations before my build was complete, again not true I had concerns of the quality of the home and construction initially in the early phases and my external inspection had several flaws indicating poor quality in my build. Within a week or two of that I had a major flood leak that put 2.5 inches of water from an upstairs bathroom tub leak that flooded the entire downstairs in the bathroom that created more delays. Unfortunately for us my fiancée and myself brought both our parents to surprise them of our new home but unbeknownst to me this day would end in embarrassment and concern for our purchase rather than praise. Once appliances were installed I had my oven range stolen and front door damaged. I was given a later close date then it was readjusted a several more times. There were so many inconsistencies with process of building a home and I am not a first time home buyer. I had several project managers change on me and that also led to poor communication and follow through. I raised my concerns about specific items and my home but was told not to worry about it. Throughout my build I had to escalate to VP of construction Matt and sales to see if they could make my situation better only to be told the work will get done with great quality, which turned out to be false. He gave me a promise that he couldn’t keep. I had leaks in my toilet, bathroom sink and windows that couldn’t close properly and terrible painting throughout my home. I felt my needs weren’t being met as well as my concerns being heard and they were solely focusing on closing me out so year end could report a successful close. My construction manager Corey had to work miracles to make last minute changes and deal with my complaints but ultimately it falls back on the company for failing to meet a builders needs of quality and trust. My sister was using another home builder and they had one project manager to max 2 homes but here at Centex/Pulte they have one project manager to 20 plus homes, and this is where lack of follow up, poor quality, mistakes and overall poor build comes from. I would only recommend this home to a first time home buyer that just needs a place to live or someone not caring of quality of the home and especially not at the price I was given. The house price was over inflated and at 400k and blinds not being part of the package and the options selected for you are the lowest of the low quality that you can find at Home Depot on sale. Like I stated before it was a travesty and I’m glad that it’s over with so now the real construction can begin of what I wasn’t allowed to add. Every part of the home was built with poor quality and design and has left a bad taste in this consumers mouth. It’s irritating you wait 10 months to put your newly built home back into construction because your needs weren’t met. Poor leadership and vision leads to poor satisfaction of your consumer. I will NEVER buy a home thru Pulte or Centex! You have been warned and take heed to what is being said. ... More

Save yourself the money and the hassle. Corners will be cut at your expense.

Started out great, then went down hill towards closing and after closing. So many issues with the house and taking them a long time to respond.

I would not recommend this builder to anyone. I’m a builder myself and the entire process was an absolute nightmare.

Sales experience was great. We were told many things by our salesperson. Only a few of those things were honored by the builder. I did not appreciate the initial price hike for my house that happened simply because 2 lots were sold before my salesperson delivered my contract. My price was increased $8 000 per sold lot for a total of $16,000 in those 2 days. The workmanship was questionable from the time they started the frame. There were crooked support beams under window frames, crooked window & door frames. Studs had pieces of wood missing from them, because they are glued together to create the desired length. The field manager caught most of the issues, but I caught a lot. The builder hires contractors who hire subcontractors and no one seems to actually work directly for the builder. This may be normal, but in my opinion it lessens the quality., and the end result shows it. Everything from the drywall work to the paint to the landscaping to the garage door installation was poorly completed and in some areas actual damage was done by the installers and the installers admitted it was intentional. There are drainage issues throughout the development because the land grading was not done correctly. This is from my neighbors testimony and my personal experience. My experience with the builders customer service for after closing issues on the home is they are only there to save the builder from liability exposure; not to actually help the homeowner. If you don't have physical evidence that it is the builder's responsibility,, like photographs or video, the builder will not fix it. ... More

Centex constructions manager and warranty personnel are not on top of things. The workmanship is inferior, and the quality of the house is not what I was expected for someone paying over $300,000 in San Antonio. Two months after closing escrow, Centex never completed the items identified during our home walkthrough. The second-story floors are squeaky and uneven. I am concerned about the way Centex framed my house. The exterior painting was poorly done. You can see all the irregular spray marks all over the place. The driveway and front of the house were dirty, and the roof was full of paint. It was unfortunate to get the keys to our new home and find it like that. ... More

Drywall was, and is still, terrible, the finishing guy kept telling me it was done and it wasn't even close. They can't even finish it STILL. Embarrassed to live in it or show anyone else. Patched up the errors with caulk, every error. Paint missing on portions of the wall. Drywall tape still popping out. Drywall texture still missing. No one cares when I tell them to fix it. It's been over a month since I signed. They tried to put a light oak trim filler in the cabinets with dark cherry color and thought I wouldn't notice. Paint splatter and caulking on the floors, window glass, and everywhere it shouldn't be, not clean, keep leaving the door unlocked when they're "finished working" on it for the day. Worst. Experience. ... More

This house was built so poorly, I would need to take over 100 photos to show someone. I can't even begin to try and describe the issues from walls being crooked, lack of 90-degree angles, lack of caulk where it needs to be, massive gaps that were caulked instead of properly worked. The trades this company hires to do their work are absolutely garbage. Overall worst experience and in the community Facebook group, I am one of the hundreds of people who have had a worse or similar experience. Centex should be closed down.

Our overall new home build experience has not been a good one with Centex/Pulte. I want to start off with the fact that key contacts for us changed during the build process. First our Sales Consultant changed halfway through the build and then our construction manager changed. Overall, we did not have a problem with Lisa on the sales side but when Ana was our Agent she put the primary cell phone number for us incorrectly, so throughout the entire process our build, the building managers, mortgage company, title company, and whoever else had our number wrong which delayed multiple things. It was very frustrating. The construction side is another story. We started out with Javi who was excellent. Javi was transparent about the house, he was great at communicating, was realistic about everything, most even most importantly, Javi took our conversations serious and remembered things we spoke about and would actually address them after we would speak. If things were delayed he was honest and gave us real expectations, something we absolutely appreciated and the only thing we could ask for during this process. We never had that type of service since he was moved off our house. Halfway through our build, our construction manager changed to Zach. For starters- THIS SHOULD NEVER OCCUR. This is the point that our major issues began to arise. At first things were going okay with Zach, he was keeping us updated for the most part with the house. I was coming to the house every week and seeing how it was going and then I would get with Zach on what issues we were concerned about. It seemed like they were being addressed. Around the time the walls started coming up and when the cabinets came in, things changed. On multiple occasions my wife and I would meet or speak with Zach, go over multiple issues, and he would assure us that it would be addressed and would say “I will have my best guys fix it” yet they would not be addressed weeks later. This occurred with countless issues with the house. Zach rarely documented anything during our walk throughs and would maybe address 1 out of 10 problems every time we would speak and we would have to remind him again over and over on issues with the house. About a month before our projected closing date of June 24th, a major leak occurred in the ceiling of the kitchen. This flooded the first floor of the house and damaged multiple walls, kitchen cabinets, the guest room, pantry, and storage closet. We came to the house after Zach contacted us and he let us know they would be taking care of it immediately and we should still be good for a closing date of June 24th. We let him know it is very important that we know asap if our closing date is changing because we had to let our current landlords know if we are needing to resign our lease for July. We would’ve been happy to do this if he would’ve given us this expectation and realistic and honest answer, but Zach assured us the home would be completed in June and by the 24th, so we advised our landlord that we didn’t need to rent for July. We came by the house every week and for 3 weeks there were stagnant water. We called to ask what was being done and by week 3 were concerned about mold because the water was STILL there. They worked on the leak, remove the damaged walls after 3 weeks from the flood occurring. We show up at the house after week 2 of the flood and there was finally a machine but the tube sucking up the water was just on the floor in the downstairs bathroom and the water from the kitchen and guest room now flooded the bathroom and was leaking into the garage. I asked Zach what is going on and he said they had left the windows open over the weekend to let it dry, but it had been raining for over 2 weeks in Boerne, so everything got wet again. In addition to this, the machine was now leaking water on the floor instead of draining in the bathtub. All of their hard work removing walls and drying the house and the house was flooded all over again due to their negligence and NO ONE CHECKING ON THE HOUSE TO ENSURE THINGS WERE GOING PROPERLY WITH THE TRADESMAN. With less than 1 week to close and being guaranteed by Zach that they we would still close in time, our house was not prioritized at all and we felt lied to and very disrespected during these last 2 months of the process. During the final walk through before closed, Zach took pictures of all the issues left on the house on the Friday before we closed. He kept forgetting our closing date and we had to remind him at least 6 times because he would repeat it back incorrectly. He stated they would be working on everything over the weekend(this was something he had been promising us for weeks, that he and his crew would be working weekends to ensure our house would catch up and close on time) since we were closing the following business day, Monday 6/28. Nothing was done over that weekend. In addition, Zach advised us that he had dropped his phone in the river over the weekend tubing with his family and lost the pictures from our final walk through. Extremely unprofessional and disrespectful at such a crucial time in the process of us having to close and move in the very next day with countless items still needing to be done with the house. This is the point that I wrote the sales team and had them give me Peters information because I no longer trusted that our house would be completed after we closed. We were given 2 days to move out of our rental house and move into a house that still wasn’t finished. Weeks after close and we still had people coming in and out to fix things. The garage was installed incorrectly and crashed down on the ground when it was rising, incredibly dangerous and upsetting. Where are we today? We closed around 2 months ago and our house is still not finished. Involving Peter did not prioritize our home. I have a back door that was replaced finally but still needs to be painted. I have 1 more page of feedback & not enough characters. ... More

The total project from start to finish was a complete nightmare. I still have things that need to be addressed/fixed The quality of the carpet and the faux floor is not made of quality material. The concrete is pealing in the garage and around the front door. The ceiling in kitchen and the great room has two large patches where product was over sprayed. The trim in the kitchen are not flushed. The kitchen exit door has dents and the window has a scratch in the glass. One of the worse made homes I have ever lived in.

Constant electrical trips of water heater. Plumbing mixed up with outside faucet and kitchen sink. Grass in front yard sunk after rain.

My rental home was in better condition than what I thought would be a new home. My wife says the habitat for humanity home she grew up in didn't have as many errors. I don't know whether to trust any repairs would be more than just patch work rather than actually correcting the building errors and lack of craftsmanship. I regret buying a Centex home I regret trusting Centex with building my home. I don't know whether to just walk away from this home it's saddening to know Centex builders have such a low moral standard when building homes. I've called the building manager several times with no answer. I would really like a representative of Centex corporate to see the obvious errors. Walls aren't straight I know cause I checked the most obvious one with a leveler the top of the wall is level where the obvious lower part is pulling forward the leveler verified this. Their in a gap between the granite counter top and the lower kitchen shelves it's obvious the same issue is present in the master bathroom but they used a nail gun to try and attach the restroom lower cabinet to the wall then they used seal to fill in the gap running the length of the master sink they even left a nail popping out the side of the lower restroom cabinet with no attempt to remove it it's just popping out. Shady and extremely poor craftsmanship all the way around my house. To many errors to list I'm extremely disappointed and looking into other options to abandon this house. Biggest mistake of my life was choosing a Centex home. ... More

poor workmanship poor materials