Century Communities Reviews in Salinas, CA

I love my new home! The only drawback is the all the noises and sounds due to proximity to neighbors-home needs better insulation.

Overall the experience is great.

Everyone that was a part of the process with Century Communities was very friendly and informative.

Exterior major water line leak outside of home due to heavy operator equipment during construction.

I would rate this as a 5 except for 1 problem. The house itself is great. The construction supervisor is great. The only recommendation for improvement is that the ground has been compacted so hard that it is extremely difficult to prepare the back yard for landscaping. Our back yard is like concrete. It would be great if after the back yard area has been determined, prior to putting up the fence, the landscaper would rip the backyard with a tractor down to a 12 inch depth so that the soil was workable.

The process was good because everyone was so helpful and friendly it purchase a lot easier.

Homes and neighborhoods are very appealing.

lots of unexpected features in quality

Purchasing a new home is exciting, and when you are able to buy one that is newly constructed, it feels like you have a blank canvas. We were excited to move in to our dream home, and we were mostly satisfied with the construction when we closed. I think that maybe we had unrealistic expectations, but the main thing is that the there were some significant differences between the model home and ours in terms of construction. The care that was given to the model home was not the same care given to ours. We had crooked kitchen cabinet handles, cabinet doors that were not installed with precision, our banister was hacked up and fixed with filler, and we had a door jam that was set too wide to hold the door properly. Our dish washer leaked from day 1, and after 4 appointments and more than a month of waiting, we finally got it to work. Recently our doorbell broke and we have some squeaky floorboards. One of the toilets clogged so severely that it had to be replaced-- and the plumber found a cleaning tablet (like a Vanish drop in) stuck in the pipes. We are the first owners, and we have never used them, so that was weird. Century Communities has been responsive in all cases, and although I have had to be very strong advocate for our repairs, everything is coming along. I would have to say, though, that we have had no less than 10-15 appointments in our four months to have things repaired and we are still in the process of getting some of the things fixed. What we love is the layout of our home, the options that we were given for upgrades and even much of the standard features, are quite beautiful. Our construction manager, Joel, has been super attentive, and he always greets us with kindness. He inspires confidence that (eventually) our repairs will be done correctly. I love the neighborhood, our neighbors, and have had a generally pleasant experience with Century. I noted a lot of the construction issues above because that is the area that I wish that there was improvement. I understand that the builders have to meet schedules, but taking a little extra care will make a huge difference to your customers. And in the end, you won't have to spend time or money making repairs for some of the sloppy finishing work. ... More

Did what was promised. Smooth process from reserving our lot to designing our interior. Response time was quick. Any issues we had were addressed and fixed right away

One of my service requests was not responded to and I had to resubmit.

For the price I paid for the property and building I guess I should have expected the issues that have come up. First time buying a new home and there were many lessons learned about what to ask and how to manage the buying process. Very stressful.

The staff at all levels are friendly. The model homes while nice, really are a basic track homes built with cheap materials in a pretty community. "Upgrades" will get you more of an acceptable quality, but many should be standard. I did get a considerable amount of upgrades, but have also put a lot of extra work into making this a great home for the year 2020-work that should have come standard or at least have been an option for upgrades. The lack of sound insulation in the walls is egregious and some of the mandatory choices in packages during the design phase are obtuse. Also, the HOA's major lack of involvement can be frustrating with some neighbors being irresponsible. For all the money Century Communities is making on this community, accountability should be a priority there. The area is beautiful and with some considerable work, the houses can be as well. ... More

The sales staff are excellent at providing information and facilitating the loan process once a home is reserved. The construction crews cut corners, used lower quality materials, and had to replace broken or incorrect parts in the house throughout the building process. The items identified during the final walk through were not all completely resolved 90 days after closing. Make sure you understand the homeowner association rules and restrictions.

Good buying experience, after acquisition. They do not respond to inquiries regarding work orders pi it online. Very dissatisfied with it.

Overall disappointed in the builder. Poor paint quality in the house; scuffs way too easy. Cabinets have issues and not fixed 6 months after moving in. Bath tub lining has construction residue on it and needs to be replaced. Front steps had to replaced because they were wrong and not to code. Wiring was backwards. Poor quality. Poor design.

We have had a ticket in for 2 cracked tiles in our kitchen for almost 2 months. Still havent been contacted. Our whirlpool microwave gave us issues the first week. Someone came out to look at it and he seemed to think it was the way we were closing our microwave. It clearly is not the way we are closing it. You should not have to hold your hand on the microwave door in order for your food to heat up. We continue to have the same issue. I have taken videos to show what we deal with. Our whirlpool dishwasher does not dry our dishes. It never has since we moved it. Its almost easier to work around all the issues because its clearly a waste of our time to take time off of work to have someone come take a look at our issues just for them to tell us...its normal or standard or its a user error. If you expect 5 stars please make sure our issues are fixed & not brushed under the rug. By talking to our neighbors, seems like this is a tread. They recommended we speak out and speak to lucus directly. I believe that will be our next step. ... More

Have been trying to get someone to help fix some issues. I don’t get any answers to my requests

I already bought 2 house from you butt they never wanted to fix none of them my house are all damaged and customer service never came and got it fix I have to pay out of my pocket for every to get fix my house all day makes noses like if all the house is going to fall apart thank you

Check everything if they are actually working at the time of walk thru. My tub was not set in correctly and it moved when I shake it back and forth. The caulking was open around the tub , and not usable for 4 months now. I'm still waiting for Century to come out the second time to fix the tub.