Century Communities Reviews in Stockton Lodi, CA

Make sure all the issues identified during PCO are closed before PCO sign off. Need to follow up many times for any issues after move in.

Quality of products seems to be ok especially with finishing and workmanship

The lender only give limited options and rates should match with other lenders offering. Poor response to maintenance and warranty issues Poor communications regarding construction progress and closing readiness No post sales service Poor cleaning around the house/ side yard/backyard/ etc. before/after closing Avg material quality and workmanship

very bad customer service , no response to issues

Construction delays were ok considering the pandemic situation. But after sales support and maintainance requests responses are really bad. No flexibility on options and there were no response for any of the maintenance requests till date.

The closing process was rushed, new home orientation was nonexistent, and 4 months later still waiting for issues to be resolved. We have opened multiple warranty tickets, but have heard nothing beyond the initial acceptance. Language regarding for what the homeowner is responsible is vague/misleading, and sales and customer relations give competing stories (although to be fair, sales always states that one should verify/defer to customer relations for questions). Overall quality of construction is decent (some nice upgrades to cabinets and fixtures, but copious amounts of architectural foam around exterior doors and windows creating a not durable result – in fact, the paint is already peeling off many of the window "frames" and near the bottom of the door "frames"). The experience of purchasing a new home has been less than stellar. It's nice to live in a new home, but honestly the build/experience is average to just below at best. ... More

Felt rushed to move in despite some cosmetic work to be done. Was promised it would be addressed, but I rarely get responses to my emails inquiring about when work to be done.

Response to maintenance requests are not good. It's been months that I have raised 4-5 service requests but none has been worked on. In fact I couldn't find the ways to search for the service requests from the website to refer back.

Very limited options and everything is package. It is very expensive almost 100% up compared to the outside market. Response to the issues is not great. Ex century installed incorrect garage machine and it is more than two months raised a request n no response so far. Several other items penind

- why push to close when the house had so many issues that needed to be resolved? - 5/6 months later and I still have unresolved issues from pre closing walk through - paint/detail job was poor and unexcusable as "faults of the house" - nail is sticking up from floor, underneath the carpet (from move in) and still not resolved - cabinet drawer in kitchen was chipped from preclosing walk through and still not resolved - front lawn has a huge hole where water comes out of and floods the sidewalk and flies congregate there - lack of communication -would never recommend anyone to buy from century communities. I'm a single mother trying to provide for my child and my "new" house is subpar. - don't like how I couldn't choose my own options for the house - guy who's in charge of addressing issues after move-in is useless. ... More

Very poor response from customer support

Quality is not good at all, everyone has so many issues related to house and internal failures.

Literally no response after key handover. Too bad especially Expressions College Park team. Till date they didn’t came back without issues even after 90 days.

Bought a Century home in California, Quality of the homes built by Century communities is not great, poor design& Architecture, quality issues were observed throughout the house either in the materials used or in the workmanship. The walls are not straight in few areas, the flooring is not installed appropriately, upgrade options quality is poor. Sales team was fine. But the customer service team (to report any issues) is extremely poor, takes many months to fix issues, don’t respond, requires many many follow ups. This is not just my experience but many of my neighbors also had same problems with century communities. If we have a choice, I would not buy a home with Century. ... More

I observed very irresponsibility from Century Communities, I have to chase people to get the updates, it's not customer friendly in terms of upgrades, the company solgan says "You Dream we built" - which is obsolutely is not true, what ever the package they decided we have to go with it, customer care after collecting keys is very pathetic, I never see such a worest customer care any where.

1. They are so busy they have no time to walk you through and talk you through the house, lot size or dimensions when buying. 2. They say that you have a year to address any issues, but hardly any are addressed. Please talk to residents there to get to know the true picture. 3. The quality of construction is BAD. I see many cracks already appearing in around walls and window frames.

Poor quality, false promises and many more.

We have a number of open issues , still dealing with it even after 3 months. Plumbing leak, appliances issues, broken windows, floor, you name it, we have it all. It’s a nightmare to deal with post sales support. No responses and endless chasing. It seems Century have no QA before they release the homes to customers.

The workmanship is poor. There are so many issues that I have identified during the walk through and post move in. Yet some of them are NOT resolved. I have escalated to multiple people, yet not all issues are resolved. After a time, I just gave up. I would never buy a home again from Century communities again. Neither would I recommend you guys to my family and friends.

I totally disappointed with the home quality and service

Bad quality materials used in the construction process. Ever house owner is complaining about same.

Century does not deliver anything in a professional manner, see below for details exprrience Cosntruction quality: missing baseboards paints and doors during pre close orientation, on closing date none if these issues were resolved. It took months to resolve the issues that were supposed to be done by closing. quality is so cheap, missing alignmnets, switches aligned incorrectly, you name it everything sucks Service/warranty: no one picks up calls, once they pick the call they will telm you it will take few months to get it done as others before you have logged issues. Its a nightmare to deal with warranty sales experience is horrendous - they dont care about clients requests and not respectful. forces customer to go into house lender or threaten to cancel contract is one example Delivery timelines - Multiple delays due to covid but communication was the pain, could have been transparent on delays ... More

Construction quality is poor. I was forced to occupy with major open issues like foyer with rough wall and partially painted, Kitchen drawer beneath gas stove doesn't close touching gas pipe at back, most of the walls are not leveled and list goes on and on but no response from construction team am on fixing pending issues. Overall experience from all century team members including sales , marketing , lending and after-sales has been really poor....

Terrible experience. I would never buy a home from Century Communities every again. The people that work here are horrible at doing their job and they know it. They all have the attitude that you are worthless because the housing market is so hot and they know they can find another buyer to replace you with ease. They literally do not care at ALL about the homeowners after they get your money and you close escrow. They literally try to take 0 responsibility with any of the warranty claims and deliver houses that are a mess. Walk throughs should be an opportunity to see a finished product and to address minor issues, yet our walk-through was a disaster because they didn't even finish building our house! Appliances and doors were missing, fixtures were missing or incorrect. I could write an essay but I don't want to waste the time. ... More

Staff does not respond to issues or complaints, They keep saying inventory and workmen shortage from more than 6 months, They also say the management does not respond to our escalation and there nothing they can do to resolve the issues This is not at a acceptable experience and worst fo far compared to any other builder We see a lot of issues already within 3 months and entire quality is in question now, I would never buy a century home ever again