Century Communities Reviews in Stockton Lodi, CA

We had to change multiple things with multiple calls and reminders. For example, there was hole in the plywood on the second floor flooring. someone has marked it but they never fixed before handing home to us. We just realized it and they fixed it now but they had to remove the carpet cut the padding , cut the plywood. No one would be happy to repair their new homes like this. There is tile chipped out due to carpet repair and they are saying that this was because me(when I ask something to fix due to the build problem, very first sentence from them is "this is because of you" ). I had to explain and prove almost all times when I report a problem. ... More

Home quality is good but warranty support is not so great. Still some issues are pending though multiple reminders to warranty support.

Cabinet in kitchen still crooked after multiple attempts to fix. Solar was a major pain to get working.They installed the wires backward and didn't realize it until months later. Still waiting for driveway to be fixed. No communication when it will be fixed. The irrigation system is super complicated. Most of the homes in the in the Century Community have brown lawns.

Make sure all the issues identified during PCO are closed before PCO sign off. Need to follow up many times for any issues after move in.

Quality of products seems to be ok especially with finishing and workmanship

Construction delays were ok considering the pandemic situation. But after sales support and maintainance requests responses are really bad. No flexibility on options and there were no response for any of the maintenance requests till date.

Felt rushed to move in despite some cosmetic work to be done. Was promised it would be addressed, but I rarely get responses to my emails inquiring about when work to be done.

They have not finished some things on my house and it’s been three months

The lender only give limited options and rates should match with other lenders offering. Poor response to maintenance and warranty issues Poor communications regarding construction progress and closing readiness No post sales service Poor cleaning around the house/ side yard/backyard/ etc. before/after closing Avg material quality and workmanship

Response to maintenance requests are not good. It's been months that I have raised 4-5 service requests but none has been worked on. In fact I couldn't find the ways to search for the service requests from the website to refer back.

Once we bought home, they won’t take care of any issues in the home if you request for fixture. 1 year warranty period is just for a name sake. Worst maintenance team.

The closing process was rushed, new home orientation was nonexistent, and 4 months later still waiting for issues to be resolved. We have opened multiple warranty tickets, but have heard nothing beyond the initial acceptance. Language regarding for what the homeowner is responsible is vague/misleading, and sales and customer relations give competing stories (although to be fair, sales always states that one should verify/defer to customer relations for questions). Overall quality of construction is decent (some nice upgrades to cabinets and fixtures, but copious amounts of architectural foam around exterior doors and windows creating a not durable result – in fact, the paint is already peeling off many of the window "frames" and near the bottom of the door "frames"). The experience of purchasing a new home has been less than stellar. It's nice to live in a new home, but honestly the build/experience is average to just below at best. ... More

IT was good experience with Sales people. What ever reported for the open issues, No response as of Now. This is very bad experience.

very bad customer service , no response to issues

- why push to close when the house had so many issues that needed to be resolved? - 5/6 months later and I still have unresolved issues from pre closing walk through - paint/detail job was poor and unexcusable as "faults of the house" - nail is sticking up from floor, underneath the carpet (from move in) and still not resolved - cabinet drawer in kitchen was chipped from preclosing walk through and still not resolved - front lawn has a huge hole where water comes out of and floods the sidewalk and flies congregate there - lack of communication -would never recommend anyone to buy from century communities. I'm a single mother trying to provide for my child and my "new" house is subpar. - don't like how I couldn't choose my own options for the house - guy who's in charge of addressing issues after move-in is useless. ... More

Very poor response from customer support

Very limited options and everything is package. It is very expensive almost 100% up compared to the outside market. Response to the issues is not great. Ex century installed incorrect garage machine and it is more than two months raised a request n no response so far. Several other items penind

Quality is not good at all, everyone has so many issues related to house and internal failures.

Bought a Century home in California, Quality of the homes built by Century communities is not great, poor design& Architecture, quality issues were observed throughout the house either in the materials used or in the workmanship. The walls are not straight in few areas, the flooring is not installed appropriately, upgrade options quality is poor. Sales team was fine. But the customer service team (to report any issues) is extremely poor, takes many months to fix issues, don’t respond, requires many many follow ups. This is not just my experience but many of my neighbors also had same problems with century communities. If we have a choice, I would not buy a home with Century. ... More

Disappointed with some of the materials used in home. Takes a long time to get things fixed

Literally no response after key handover. Too bad especially Expressions College Park team. Till date they didn’t came back without issues even after 90 days.

I observed very irresponsibility from Century Communities, I have to chase people to get the updates, it's not customer friendly in terms of upgrades, the company solgan says "You Dream we built" - which is obsolutely is not true, what ever the package they decided we have to go with it, customer care after collecting keys is very pathetic, I never see such a worest customer care any where.

1. They are so busy they have no time to walk you through and talk you through the house, lot size or dimensions when buying. 2. They say that you have a year to address any issues, but hardly any are addressed. Please talk to residents there to get to know the true picture. 3. The quality of construction is BAD. I see many cracks already appearing in around walls and window frames.

The workmanship is poor. There are so many issues that I have identified during the walk through and post move in. Yet some of them are NOT resolved. I have escalated to multiple people, yet not all issues are resolved. After a time, I just gave up. I would never buy a home again from Century communities again. Neither would I recommend you guys to my family and friends.

Poor quality, false promises and many more.