Century Communities Reviews in Colorado Springs, CO

Overall quality and professionalism of the employees was great

Sales reps and builder supervisor were amazing and extremely helpful

Good experience overall. Responding to issues could improve with faster responding time.

We are enjoying our home and neighborhood.

Century Communities was very prompt in delivery. Quality of workmanship is very good.

Took over two months to get our walk through punch list completed. I feel this was to long.

Overall our experience was good. Our sales agent was very friendly. Our only complaint is some miscommunication with selections such as the exterior color of our house (we were told it was going to be one color and it ended up being a different color- we don’t mind the color so it ended up not being a big deal). We also didn’t appreciate the quality of the fixes requested at our blue tape walk through. Most weren’t fixed even after our final walk through and even then we felt like a lot of them were just quick fixes that didn’t last long. But the structure/ size of our house & yard is great for what we paid. ... More

I dont feel that the sales rep provided accurate information in some cases; we were given incorrect HOA rates, we were told that were going to being information on the rec centers and golf course but have not been provided with anything, we were also told somethings were included but they were not.

cost for options is high responsive to questions

Be patient the process is slow

I love my place but my only issue is walking through my house on the carpet is I keep walking over bumps in the carpet that I can only assume is dirt. I have been placed on orders for the Army and when I return home this week I will put in a warranty request form.

I paid a fair price for my home and have a high level of trust and respect for Danielle and Jim, my sales people who went above and beyond. The design center was on point too. Most of the home was constructed well, and we visited every weekend to ensure it was. On the down side, several closings were rushed to make Q2 numbers. As a result, some finish work was rushed and there's no sense of urgency to fix things on the punch list from our final walk through or from our followup list provided to construction the week after moving in. That was three months ago. We've been patient, but it's time to re-submit things through the warranty website in the hopes of faster resolution. Also, I can not recommend financing through their lender, Inspire. Despite a nine-month lead time, they didn't start paying attention until 2-3 weeks before closing, making for a chaotic, delayed closing. ... More

The sales staff was great. The closing process took far too long. The GC doesn't have much of a customer service attitude. The overall home is great, but the quality of work on small details is disappointing. Frustration with getting items, identified in final walk-through, fixed in a timely manner.

There are still issues we addressed once we bought our home and they have not been fixed. Additionally, I have had two flat tires, once was in the side wall and couldn't be repaired. There were new tires with less than 1000 miles on them. This was due to screws and nails being left in the road from sloppy construction. When I brought this to the attention of century communities, they told me tough luck. I feel that they could be more professional while building in the neighborhood. Over all, I was initially happy but things are not being addressed and I am out of pocket at this point due to sloppy construction workers not being held accountable. My tire replacement cost me over $300. I had to replace it at with the spare at 6 am in the morning. ... More

It has been 4.5 months since we have closed on our home. Since our first survey, 14 of the 16 items listed on the move-in inspection and orientation report have been completed thanks to John, the on site construction supervisor. He has been excellent to work with and assumed responsibility for the defects and repairs from the previous supervisors, Brian and Scott. Also, we have been pleased with the workmanship and tradesmen who have completed the 14 items. However, two of the "bigger" items still have not been completed. For instance, over two weeks ago, the decorative tile in the master shower was repaired/replaced for the third time, which entailed the shower door being removed. We were informed that the following week, on Tuesday, October 15, someone would come back and reinstall the shower door--that has not occurred. On October 18, a call was placed to the office regarding this matter, with promises that the supervisors would be informed. As of 10/27 and after over four months, the master shower STILL CANNOT BE USED. The second issue which was also to be addressed on Tuesday, October 15 was the repairs on our damaged concrete in our driveway and garage. The cement trucks have been in our area of LOR nearly daily and it seems like the repairs could have been made during the past four months. It has, also, been frustrating when Century employees advise that work will be done on a particular time and date and NO ONE shows up after we, as homeowners, arrange to be present for these appointments. The above ratings are based on our experiences with Century thus far. ... More

The house it’s self is good. The buying process was easy and swift. We’ve had a terrible experience trying to get our floors replaced, as the were warped from day 1. This experience alone makes it very hard to recommend century as a builder to my friends and family, many whom are in the market for a new home.

Too spendsive for what you get a lot of details around the house yards and everything.

This was my first time to build a new home. The service was good but the staff just disappeared after the new home was closed. Since they rushed to close the house, it was a little hard to tell them all the issues. For example: the stairs detached, bathtub got scratches, wood floor got a small cracked, paint job wasn't quite done in a certain part of the house, nails stick out. Also, we got issues with the kitchen cabinet and crown. The builder promised to replace the defective ones. It has been months, the cabinets and crown are not being replaced. Very disappointed. I don't know what to say as they keep ignoring the issues. I wish the management will contact all homeowners to ensure things are okay. ... More

Overpriced and skimped everywhere. What can I say

I have now been in my home for over 3 1/2 months and I still have issues not completed from the first walk-through. I have had two supers, spoken with two different managers, countless emails, and there are still issues remaining. Why???

My wife and I were extremely excited about our first home. We closed on our home on Dec 17th. On the day of closing we went to our new home to see if everything that was requested to be fixed was done. We walked in extremely disappointed. Nothing was done. Ryan said, that everyone was busy with the holidays coming up. Therefore, they were a little behind. My wife and I understood. We also run a business and holidays can make projects run behind. Ryan promised to get everything done within the next week or so. Our first baby was due on January 9th. So we figured everything would be done by then. It was not. We decided that it would be easier on my wife and our new born baby to wait to move in till everything was done. February came and our home was not finished. We didn’t understand why it was taking so long to get this done. Finally, we decided to move into our home because we didn’t know how long it was going to take to get things done. We got in contact with Mike and he was very nice and understood our frustration. He finished up everything that needed to be done. He texted us to keep us informed. Now that my wife and I have lived in our home for two months we have noticed that our wall down stairs in the entry is bubbled. I was told that there is a vent there and that is why it looks like that. Which I think is completely bs. Then, the wall in the kitchen moves when you lean on it. We tried to get that fixed but I guess it can’t be. Which sucks because our utility room is behind that wall and we can hear it moving. I really do appreciate Mike and his partner. They did a good job on finishing up our walkthrough list. They were also nice and very understanding. What sucks is that we had to wait over two months to get everything done because of that we couldn’t move into our home and on top of that have people working on the house with our new born baby. ... More

The construction manager asked to reach out to him to have issues fixed before submitting warranty requests, after trying to get in touch with him there was not response. there has been no response to warranty requests either

This experience has been an absolute nightmare. From the builders not following the plans to just plain leaving things unfinished. They have made all kinds of promises that have not been followed up. When we walked the house on the day of closing they forced us to sign off on the house even though it was not finished and had many problems that needed to be addressed. They threatened that if we did not sign off on the condition of the house we would not be allowed to close and would possibly lose the house and our deposit. We have lived here for 4 months and still our home is not finished even though they are building at a rapid rate all around us. I regret working with Century Communities and I would not purchase a home from them again. ... More

Horrible experience. I am still waiting for things to be completed and I moved in 3 months ago. Quality of work is poor. Very disappointed

Rushed to buy Home quality compromised as it was rushed to be completed by end of year Poor communication Turnover of employees Carpet and hardwood floor needing to be replaced 90 days in