Century Communities Reviews in Denver, CO

The home seems to be made with cheap materials. Felt like details were rushed and hired laborers who did sub par work.

It is unfortunate that when you have an issue with your home and have to make a claim that they don’t let you know they received your message or let you know when they are coming out to resolve it. I always had to reach out to my sales person to try and get anything done. They still haven’t fixed a few of my issues. Nothing bugs me more than people that say they are going to do something and they don’t. Seems to me like once they get your money, they could careless about you and your home after that!!

Our sales person (Brianna) and GC who handled warranty (Cody) for first 30 days were great! Warranty department is terrible. We have submitted a warranty claim for a few items and have not gotten a response. The flooring contractor has failed to fix floor boards after two or three visits, we have no kitchen lights, and there are dripping noises in the master bath.

I found a beautiful home in Colliers Hill that I fell in love with. During the loan approval process two different lenders turned me down. Century Communities worked very hard to find a lender that would work with my special circumstances and I was able to get a loan and purchase my home. Thank you to the staff at Century Communities! I love my new home and my neighb

We've heard many stories, but I'll share just our own. We signed in May, 2020 but right away, things started to change. The builder decided to make changes that we hadn't signed off on, and it was a struggle to get those things that helped us make the decision to buy. We were caught in the interim stages of "that's what it was, this is how we are changing the homes for the future". A lot were architectural changes that weren't consistent with the model that we based our buying decision on. Throughout the process we felt we had to visit the construction site every other day to maintain the quality control of the build, in the seeming absence of project management. These included a missing pantry, the wrong interior doors installed, a severely sloped and cracked back porch, fan wiring that was missing, wrong hardware installed, gaslines misplaced which resulted in our 2nd oven sitting in our dining room for two weeks after we moved in, missing front and back porch lighting missing an exterior gasline and numerous trim and wiring issues. But the good news is, since we didn't sign the check list and gave an honest and brutal initial review, some fabulous higher ups who wanted to make things right for us and going forward for future buyers, most of those things got corrected. We're now waiting on a replacement to a dinged garage that was pointed out to us on our walk through on 11/18 and a poorly designed gutter drain that many are complaining about that drains into a PVC pipe under the driveway that freezes and will crack and ruin our driveway. All this being said, we really liked the house when we decided to buy it, and now that most things are resolved, we do really like the house and hope Century continues to be accurate in what it shows potential buyers and responsive to people who buy here. ... More

The salesman was very responsive to my questions and if he didn't know himself, he made sure to find out quickly. Unfortunately the builder wasn't as accommodating to our requests especially when our inspector noticed issues. Luckily we had our own inspection because it failed in almost every step of the way. We were able to get the major issues fixed but minor issues weren't taken into account. Also Inspire Home loans process is terrible and not worth the design credit. You need to improve that process/ communication because they made the process extremely difficult, especially when requesting documentation from us. Overall I wouldn't buy another Century home due to the building process but the quality of the home is good. ... More

Our personal experiences with individuals (sales staff, design staff and construction staff) were cordial, professional and as-to-be expected. However, it is obvious the home was built with the lowest-cost materials / methods. The concept of "craftsmanship" is wholly absent.

Follow up on any issues after closing is poor and slow.

House still missing things to finish. Waiting 3 months and counting. After you close they don't care what you're missing.

Overall we are happy with our home. Although, it was after many issues resolved, and some still remain. The follow up and communication has been very poor. With our tick list items still at bay, and some very lacking expertise on homes and construction in general. I feel that the employees who do the final walkthrough and tick list items are not skilled in building construction or finishing. We were told many untrue things such as a ceiling register being a “whole house fan” or when I found the radon fan unplugged in the attic, “oh good catch, no one really goes up there after the insulation.” Still to this day, we have put in warrantee requests weeks back without hearing anything. The easiest fix for all this is to communicate well, and to not pretend to be an expert and use words like, ‘I don’t know, but I’ll find out and get back to you.’ ... More

Sales team was great. Quality of materials and warranty team are not so great. I have had about ten issues since I moved in three months ago and half of them are still not fixed after multiple trips out. Things we asked them to fix were missed between final walkthrough and closing. Shortcuts taken like missed caulking. Random maintenance people coming out for issues not related to my house. Very frustrating experience from the time I closed until now, and hate having to spend so much extra time micromanaging the maintenance team.

Overall the buying process was pretty seamless. I liked that all the parties involved were part of the same company so that helped make sure everything went relatively smoothly. We purchased a home that the original buyer had dropped out of so we didn’t experience any of the selection process but happy with what the other buyers picked. After moving in though we noticed a lot of workmanship issues that we missed during the excitement of the pre-move in walkthroughs. Things you can definitely tell they were rushing to finish before our closing date that got moved up 2 weeks. Paint drops on the floors, gaps between the carpet and floor boards to where you can see the material under the flooring, crooked mirror fixtures and just tons of spots on the walls and floorboards we had to touch up ourselves. There were a couple of items they were able to address on our last walk through before closing but there were others they said they would come back to fix and have yet to come back on anything. Hopefully it will be addressed like promised when we submit our first list of items on the warranty claim. I can definitely say that you get the Royal treatment up to closing but after you move in and they have your money you can’t help but feel like an afterthought when raising concerns. ... More

I wish that i moved into my house with a smile on my face. What should have been a great experience was less than due to the amount of little things that have needed attention. Now the people who have been working with me to resolve the issues have been great. The builder and quality of their work has left a lot to be desired.

Hard to get a person to spread With when something is needed. And the issue submittal for Is less Than ideal and does not always get a result.

Through the whole process it seems like everything is rushed through and you end up with/without options you didn’t/did want. We tried to change options a few days after we signed but by then it was “too late.” After you home is built, good luck getting a response back from anyone from the front office of the community. They are not helpful and never respond back to you unless you go to them face-to-face. Beware of the “referral” program. It doesn’t exist unless it is financed into the loan of the people that you referred. Feels like they’re extremely greedy and push you through the door before your ready. ... More

A lot of the Cosmetic defects that were pointed out and "blue taped" were never fixed. Every time Century sent some one out to "fix" things, it was almost always incomplete work or poor workmanship. The people they sent never knew what or why they where sent to my home. It is extremely frustrating to get anyone to complete the work properly. It's not worth filing a warranty claim. Having spent over 600k on a new build we definitely did not feel like we got our money's worth.

It took me a while to complete this survey, since I was hoping Century Community construction manager will complete all things corrected in our pre-closing pending items for builder to fix in a timely manner, but it's NOT the case. It has been a little bit over 3 months since we moved into to our place and items prior closing haven't all fixed yet and still no feedback from construction manager or sales. Unfortunately Century does not have a hot line or a number where you can complain about the the lack of communication from construction manager. I should it pay closer attention to the feedback before we decided to purchased with this builder. Very disappointed and not at the construction of the house, but of the poor customer service they provide once they deliver the house.... ... More

My new build was extremely delayed (5 months) which might be have been fine on its own if not for the poor communication. I was not given timely updates and was given timelines that were highly unrealistic based on the progress I could see on the house. I would send emails, texts, call and often not hear back for a week which was extremely frustrating as I needed updates in order to figure out my living situation and to work with my lender. They did not take into consideration any of the items identified in my independent inspection. They had me do my “final” walkthrough prior to toilets going in, washer and dryer in, and other things unfinished and I was not given another opportunity to point out things I wanted fixed after that point (i.e. they refused to touch up paint even those workers had been in for over a month after the walkthrough and caused dings). I’m still finding things that I just feel were rushed or not done right which is frustrating for how much I paid for a new home. I would not recommend Century to a friend. ... More

Refused to keep our realtor in the loop. Met no deadlines. Promised that if we signed off on the closing they would fix the issues that evening. Never heard from the builder again.

We moved in to Mayfield back in December 2020. Needless to say there were multiple red flags throughout the home building experience. On the day of closing we found out our Hot Water heater was not working, toe kick in the bathroom missing, and the house not cleaned and filthy. Through out the last few months, we have had electrical issues, HVAC issues, and now AC issues. This month the AC was the third major failure of the home. If you are thinking it is a fluke, both Niagra and Newport St homes have electrical issues, water heater issues, and HVAC issues. In fact it is so bad, we cannot even use our microwave. The warranty is also a joke. When you submit a warranty request, they cancel it without actually servicing the home making it look like they are doing the work. There is no actual way to keep track of warranty request to boot, you just fill out the form and pray. If you are thinking that this is a good place to look at. Move on Richmond homes is even a step up from Century Communities. ... More

We could not make any changes and were misled on what was included with the home. Additionally the construction manager quit with no notice and left his employees to fix the issues he never addressed. The homes are being built way too fast with sloppy workmanship and poor quality building materials and appliances. Additionally the HOA dues cover snow removal but no one showed...residents had to clear the streets. I love the location but seriously disappointed in the quality.

Hold them accountable. Even though they wont do anything about it. Dont sign anything until they do what they say they would.

Disappointed with the miscommunication of available options i.e. available storage to be purchased and the subsequent dismissal of trying to work something out with after the purchase.

Consider bringing a professional inspector to your walk throughs.

Sales “agents” are not very knowledgeable or serviceable. Certainly not customer focused as they will simply sell the home to another buyer instead of working with purchaser. Sales agents speak about neighboring homeowners to other purchasers and are otherwise unprofessional. Punch lists still incomplete after sale (unsurprisingly, as this seems to be a common issue, but it is surprising how unwilling they are complete lists). Concrete steps and garage floor are concave and hold standing water. Upgrades installed poorly, excuse given was we designed “a complicated house”. Overall a disappointment, and a poor reflection of the company as a whole. Our independent inspector described the home perfectly: “you paid top dollar for grade A work, but received the bare minimum to pass inspection, grade C at best.” I’d advise to purchase your home from a company that cares, and avoid Century. ... More