Century Communities Reviews in Denver, CO

The builders lender quoted a competitive interest rate before we signed the contract and then the rate was 1.5 points higher when we were ready to lock (3 days later). We told them we were backing out and somehow the rate came down a full point. Throughout the process the lender representatives spelled our names incorrectly (different ways each time) and sent emails with required information to the wrong email addresses. Thank goodness they somehow got our realtor's email address correct, or we would still be waiting to get information from them. While at closing, the lender called the title company and told them they couldn't give us our keys until we signed additional documents they just emailed to us while we were at the closing appointment. We didn't have time to read anything. We had to ask for paper copies of the documents 4 times from various people before finally being provided with them. There is no builder incentive great enough to make it worth it to go with this lender!! I suggest you use your own. We are in the process of refinancing only a few months after closing. Additionally, earlier on, we were told that we could not purchase a garage with the condo because it was too late.. then, all of a sudden late on a Friday afternoon, the builder called our realtor and told her that we could purchase a garage after all, but we had to commit by the end of that same day. We had hours to decide and get it all together. Our realtor worked with the builders agent late into the night to get everything settled and we paid top-dollar for the one car garage. Then, the builder refused to pay our realtor her commission for the garage portion of the purchase!! This was after they called her and worked with her to execute the sale. I did not feel that the builder treated us or our realtor with personal respect. Doing business with them felt like we were on the wrong side of an "I gotcha - hahaha" scenario. I will avoid doing business with this builder again. The great things about the community are the sales agents in the on-site office. They are smart, friendly and responsive!! Additionally the community superintendent and assistant are responsive and seem to genuinely care about the community and residents. The new HOA manager also seems to be good and responsive as well. Overall the place is nice - it was just a very bumpy road getting here. ... More

It took almost 4 months to get into my new home from the original close date. Not only this but we were made homeless for a full month over the holidays because of their complete lack of communication. And once we finally got into our new home, so many things needed to be fixed. Overall it was a very bad first home buying experience with Century, but am very happy to be in my new home

I closed the house on Jan 29th, first issue arose when the pipe behind the bathroom shower burst flooding the basement and closets. The bathroom tiles 2 of them have been taken out and the carpet removed. Literally it is more than a month now and I have not been able to use the shower. The customer experience is very bad the maintenance crew never show up on time and they block the whole day just to stay at home for them cancelling all my appointments. They never update / give courtesy calls , if i reach out to the warranty team they hit back at me asking not to call them and are very rude. No updates , nothing, i need to keep following up with them and it has been a horrible experience so far. Never going to buy another Century property again. Just being honest here. Thanks. ... More

It was not a great experience. There have been so many issues with plumping and HVAC since moving in. Although they are responsive to requests, it should not have been an issue in the first place. Spending so much time trying to get things fixed!

There was a bit of a bait and switch on the pricing. The sell sheet, we were issued on a house, the sales person had written down. Once we began the contract process a new price appeared and had to be renegotiated. There was an area of the floor which felt like you were walking up hill. The difference was 5/8 of an inch drop over 4 feet. After having several contractors stop by, they decided that although this was an issue of seating of the joist on the foundation wall, they were just going to grind down the subfloor to resolve it. The contractor came and took out an 1/8, which did not resolve the issue. Ended up hiring a flooring contractor to do the quality work we expected, as we were told by the builder and his contractor, this is as good as it gets. Hand written electrical panel schedules you can barely read, I'm assuming they are in English but can't tell. No thoughtfulness applied to location of electrical components. As a former Electrician myself, I always put a bit of thought into how the owner, or user would operate a switch, or whether the middle of the wall might be used by the owner for decorations, rather than installing a switch. Just simple things like that, speak to the overall quality of the build. Many many of the neighbors have complained about issues from countertops broken from cooktop installs, to roofs leaking during one of our massive snow storms. Just poor poor quality of build. ... More

Lower your expectations. Houses are built based on speed not quality. Floors and uneven, walls aren’t straight, paint drips and missed spots everywhere, gaps in all finishes. Warranty items are only responded to if you state “water is leaking”.

We had many many problems throughout the build process. Our salesman was pretty unresponsive to emails. We had multiple things not finished before closing, and the only reason I closed was because we'd lose $10K if we didn't. We still have an issue with our roof that I pointed out to them at least 4 months before close. The area manager told me they would fix it, but here we are 4 months post-close, and the issue still remains. Overall, a horrible process and will absolutely never build a home with Century Communities again.

Century applied an arbitrary lot premium to the purchase price which was significantly higher than purchase price of adjacent lots and would not adjust the purchase price after the price of adjacent lots was discovered through search of public records. The date of closing was unilaterally scheduled before the house was completed and there are outstanding punchlist items that still have not been completed 3 1/2 months after closing. Numerous cosmetic repairs were required after closing and took multiple appointments to complete. Countertops were damaged during construction and have not been replaced after countertop expert decided they could not be repaired. This is not the first house we have had built, it is by far the worst experience and it still is not over. Century deserves negative stars. ... More

I do not have many good things to say about the experience with this builder. The entire process from start to finish was extremely stressful. I had to micro manage each piece of the process to ensure details were not missed, and an accurate job was done. Even after closing, I am experiencing issues with the title company under the Century Communities umbrella. From the beginning, it was difficult to get under contract with Century. Even after going under contract, there were numerous issues that came up even before excavation began. Those troubles, and other issues came up throughout the year that it took to complete the home. There were times were I, the homebuyer, had to take action with third parties to ensure construction continued. However, I am thankful to the managers who stepped in very late in the process to do what they could to remedy the situation. They were great to work with and I am appreciative of their help. Unfortunately for the Century brand, it was too little, too late and my experience was far too negative for their efforts to bring back to a positive. ... More

It's been a bad experience, have so many issues with the house and after repeatedly sending messages to the folks who are responsible for the warranty work, no one has contacted me. I am very disappointed with this builder, i can only hope that this degraded way of working is because of covid.