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Century Communities Reviews in Atlanta, GA

What Atlanta Homeowners Have to Say About Century Communities.

Read all 152 verified reviews from homeowners that built a new home with Century Communities in the Atlanta area. Atlanta homeowners have rated Century Communities an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Century Communities's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Century Communities

has 3.6 out of 5 stars in Atlanta Area

152 Reviews in Atlanta Area

Ratings by Category

Overall 3.6

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.4

Century Communities in Atlanta Area

View Homes

Customer Reviews

Not Satisfied

  • Charbel N.
  • Verified HomeBuyer
  • December 16, 2019
  • Holly Springs, GA

Hard to deal with warranty department and a lot of incomplete tasks inside and outside house, I do have an AC issue since day on my second floor, several complaints been made and Century don't assume to resolve the problem, since AC system wasn't designed properly to deliver the right amount of cooling and heating. Driveway problem almost impossible to drive in due a very sharp and deep edge which hit out cars tires badly every time. Community fence border with HWY Century Builder build it half way other half Century Reps. Said no interest to be completing the fence. Materials inside the ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Needs improvement

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2019
  • Dallas, GA

The builders don’t keep their promise to correct visible problems like botched drywall and messy paint jobs. One bathroom has the hot/cold water switched we almost burned our hands. Sales rep. not knowledgeable about certain features so it is best you ask someone in charge so you don’t buy a home and realize things you were advised were standard are an add on. You are given cheap mulch, sod and shrubs.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Bad Rocks & Soil

  • Natalie C.
  • Verified HomeBuyer
  • August 08, 2019
  • Fairburn, GA

Trees, bushes and sod are buried or placed on red clay and rocks without soil amendment. Plants, trees and grass struggle to grow. Management ignores it. Trees with root balls need to be buried in a hole 2-3 times the root ball size with healthy soil to survive. 2nd floor buckled when furniture was set in place.

Century Communities responded:
Thank you for reaching out. We understand that our Area Manager is scheduled to meet w/ you today.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor Workmanship / Poor Follow Up

  • Sparkle b.
  • Verified HomeBuyer
  • July 30, 2019
  • Fairburn, GA

Love the style of home, but I continue to encounter issues around workmanship and poor follow up from the company. For instance, I Had a warranty issue and though I followed the online process per the builder, I never received a call from the warranty department to complete the process. I contacted the community warranty leader to get the job done. From the time I reported water damage to the time of completion of the issue and the aesthetics was well over a month, for an issue that could have been addressed in one day. No “crew” was onsite for more than 20 minutes to correct my problem. But ...

Century Communities responded:
From talking to our division representatives, we acknowledge that we have not performed to expectations and will be rectifying the addressed issues. We will make this right. We understand that a follow-up has been scheduled. We hope to restore your trust.

Total Score 2


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Do not buy a Century Home in Atlanta

  • Patricia A.
  • Verified HomeBuyer
  • January 07, 2020
  • Canton, GA

I purchased my home in September 2019. Century is now refusing to complete warranty work unless I remove my domestic partner from our home due to a few strongly worded emails he sent to the warranty manager after poor communication from Century as to when repairs would be made. I now have a damaged floor, damaged exterior column, cracked tiles in the master bath shower that remain in disrepair. Someone from Corporate needs to get involved as we do not trust the Atlanta legal and mgmt team. We would like to avoid a lawsuit. All I am asking is that Century meet its contractual obligations ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Century Communities - - Quality of the house (Material, Finish) is definitely not worth

  • Casey ..
  • Verified HomeBuyer
  • January 19, 2021
  • Dallas, GA

- Quality of the house (Material, Finish) is definitely not worth what I paid for. - Avoid these builders at any time to prevent any issues with your home buying experience.

Century Communities responded:
Thank you Casey for taking the time to share. If there are concerns that need to be addressed please reach out to us at www.centurycommunities.com. We do want you happy for choosing us as your builder of choice.

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Home Owner Experience

  • Nina B.
  • Verified HomeBuyer
  • March 19, 2020
  • Duluth, GA

I have totally been unhappy with my home and level of responsiveness. My entire process was such a horrible experience. This is my 5th home, 3rd new home purchase and by far, this has been the worst. I feel like my money was just taken. Completely unhappy all the way around.

Century Communities responded:
Nina- Century is committed everyday to make your experience a great one. Sounds like we have not met that with your experience. We would like to work with you. If you have anything outstanding that we can address please submit work order to www.centurycommunities.com. At the top of the page is a homeowner tab.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

no one call me about my problem that I have now with the thermostat

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2021
  • Mcdonough, GA

check Everything no matter how small it seem

Century Communities responded:
We have many hard inspections throughout the process as well as 3 party inspections but you're more than welcome to inspect as well. (:

Total Score 1


Quality 5

Trustworthiness 1

Value 4

Responsiveness 1

Poor workmanship

  • Jennifer A.
  • Verified HomeBuyer
  • November 05, 2019
  • Braselton, GA

Electric, paint, frame, concrete subcontractors dont know what they are doing. My husband and I have done better work on our home improvement projects.

Century Communities responded:
Jennifer,
We appoligize for your experiance. With this kind of feedback it helps us dial in our trade base. Thank you for sharing.

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Was fine until the moment we closed.

  • Heather B.
  • Verified HomeBuyer
  • July 28, 2020
  • Cumming, GA

Sales process was great. Quality of home is fine. However, the weekend prior to closing Century failed to secure our home, and subcontractors used our home as a break room. Due to work boots, Sheetrock mud, etcetera, our hardwoods were destroyed. We’re almost 4 months out now and century still hasn’t done the right thing and replaced them, even though their representatives agree that needs to happen. We have other issues as well. After sale, even though people are “nice” nothing seems to get accomplished. We’re extremely sad to say that we can not recommend Century due to post sale issues.

Century Communities responded:
Heather- thank you for your candid response. We have notified the team/division. With the pandemic (COVID19) we understand scheduling trades and timely responses have been a challenge. We are working diligently through the work orders that have come in since March even when we couldn't schedule anything because of state and federal mandates at the time.

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

New home owners community review

  • William T.
  • Verified HomeBuyer
  • January 14, 2020
  • Fairburn, GA

Take time throughout different times during the week and weekend. High HOA fees with no benefits other than a pool. No security, no park, no tags to identify residents from guest. Extremely fast driving, home warranty department has taken three months to respond to a claim I submitted.

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Unapologitic

  • Sean H.
  • Verified HomeBuyer
  • December 18, 2019
  • Cumming, GA

As home building has become a day laborers occupation, the former craftsman is now a dinosaur in the industry. With the need for rapid closing times, and completion rates, the industry as a whole has adopted a standard of per-fabricated faux material, and lower overall costs; they, the industry, willing sacrifices quality, craftsmanship and attention to detail. The only people that suffer from this model are the homeowners. The reality is that most homeowners don't even realize they suffer from the effects of this business model as the awe and shock of ownership is very appealing, As a ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Terrible experience

  • Antwain A.
  • Verified HomeBuyer
  • July 28, 2020
  • Fairburn, GA

I will never recommend this company to anyone. Cheap materials and poor work ethics!

Century Communities responded:
Thank you Antwain for your response. If there is anything we need to address please let us know at www.centurycommunities.com

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Century is a terrible corporate builder with no commitment to customer

  • Michael J.
  • Verified HomeBuyer
  • April 16, 2020
  • Flowery Branch, GA

Century runs all design, construction, and management decisions from a corporate level without granting any flexibility to the individual markets. They care 100% on numbers and not perception or customer feedback. My 30 day post closing review that criticized Century's processes was used to reprimand the local team who were doing everything they could under the constraints of the corporate policies coming out of Denver. I have also had to fight for repairs under warranty that were deemed unnecessary until the 10-month warranty repair, with a complete lack of understanding that the items need ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Awful customer service

  • Judith N.
  • Verified HomeBuyer
  • December 03, 2019
  • Dallas, GA

It's been over a month and still issues has been resolved

Century Communities responded:
Judith, please submit a warrenty claim at centurycommunities.com

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed with the overall craftmanship of the work.

  • Walter Gregorio Leiva S.
  • Verified HomeBuyer
  • November 14, 2019
  • Dallas, GA

The house is beautiful, but the details show many issues. The paint job on the base molding is not smooth you can actually see the spray and the dots. This makes it difficult to clean with the surface is not smooth. The drywall has soo many issues, the workers really did not care when they worked on my house. Walking into the model home everything looks amazing and how a nee build show look. But my house does not have the same care that went into making the model. There is nail coming out of my corner round and is painted. Like how careless can one be? It is very dangerous and hard to see ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst Home Buying Experience

  • Kressida M.
  • Verified HomeBuyer
  • October 09, 2019
  • Braselton, GA

As a first time home buyer i would have never imagined that this would have been such a stressful process from day one i moved into our home it has been nothing but problems & we've been in the house for about 3 months now either something wasn't done right or it was done very poorly. i feel with this builder all they care about is closing on the home and getting there money and if there's are done wrong they either tell you "that's how it is" or there's nothing that can be done and expect you to just say OK and that's it. Price wise for the homes are good & decent but the poor workmanship ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

I am not a Happy Home owner

  • Tyrone .
  • Verified HomeBuyer
  • August 13, 2019
  • Covington, GA

My new house was put together by some people that had no regard for what a new home was suppose to look like and taken care of ! We are documenting all the discrepancies left behind by this company that now we have to wait a year that hopefully can be fixed. We feel that we made a mistake buying from century!!

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Century Communities - HVAC system is flawed and they won’t replace it .

  • Janel ..
  • Verified HomeBuyer
  • January 11, 2021
  • Atlanta, GA

HVAC system is flawed and they won’t replace it .. other finishing items are poorly made and at walk through said nothing can do done and was not the

Century Communities responded:
Janel, We will forward your concern to the division in GA.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Only when you don't have other options

  • Ravindra ..
  • Verified HomeBuyer
  • November 03, 2020
  • Fairburn, GA

Worst experience through out all phases - contract, buying, warranty issues. Sales agents do not have any information/experience with their job, you always get wrong information. Building quality is poorest. I moved in 2 months back. I already have multiple serious issues. One of them is water leak in basement. Warranty: You will never get a response from warranty nor issues will get fixed

Century Communities responded:
Ravindra- we will contact the division and follow up. In the mean time please submit any outstanding concerns to www.centurycommunities.com at the top of the page will be a tab for homeowners. From there you can submit service requests

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Century Communities - Extremely disappointed

  • Ned D.
  • Verified HomeBuyer
  • April 14, 2020
  • Cumming, GA

Extremely disappointed

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Century Communities - If I could do it all over again I wouldn’t never purchase a house

  • Tamishia B.
  • Verified HomeBuyer
  • March 03, 2020
  • Riverdale, GA

If I could do it all over again I wouldn’t never purchase a house from century community from the first week I moved in I’ve had issues...my rating is a Zero

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Completely dissatisfied with Century Communities

  • Jean-Jacques .
  • Verified HomeBuyer
  • December 11, 2019
  • Buford, GA

Workmanship and quality of materials is builder grade apartment garbage that belongs nowhere near a 400k "custom " built home. Once you sign for your closing, you're nearly irrelevant and dealing with 15 different people for each issue that no one team seems responsible for to check in or see to it they ever get closed or adequately handled. It's beyond unprofessional, and disappointing to say the very least. Basically a complete waste of money. Do not use Century Communities

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unprofessional Business

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Mcdonough, GA

This is starting to be the worst home buying experience ever in my life. From the beginning of trying to switch me as the primary on the loan, to the Air Conditioner in the house being way too loud & sounding like a hurricane. The next two issues deals with the A/C condensation lines releasing large amounts of water, that is destroying the landscaping/soil of the yard. This is due to the incline/grade of the yard. The next issue is; moving into the home and not having the stakes on the right side of the house, to see our boundary line for landscaping.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Everything is falling apart

  • Michael G.
  • Verified HomeBuyer
  • September 03, 2019
  • Cumming, GA

Neighborhood looks like a dump site. Home looks 10 years old already. Absolutely no response to issues.

Century Communities responded:
Michael,
We appoligize for the conditions. Thank you for sharing. Below is the latest update.
This is still a work in progress. The area was cleaned up (dirt flattened out and wheat straw put down) but the grader still needs to final grade the area. We have to haul dirt to finish but waiting on 2 permits before we can do that. The gravel will be moved when we backfill the next basement. Land department in process of moving pipes.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1