Century Communities Reviews in Las Vegas, NV

In this very crowded market, Century Communities knows the importance of "after purchase" service. They actually go out of their way to serve.

Home is beautiful but took a lot of extra work to get things fixed once moved in and had to have people in ans out when should have been done before move in

Everyone that has been involved in my New House has been great on responding on the issues my house had.

Bought a Spec house that was already set to go. Was pleasantly surprised on the efficiency of the whole process and the responsiveness (especially during COVID) to a couple of minor details we found after move-in.

Our experience with century home was fantastic. The craftsmanship of the home is very good . My only complaint is that the cabinets in the kitchen are not very good quality. But overall you can't go wrong with a century home.

Orientation good, house perfect no complaints, but when I moved inside the house and I every single cabinet have a holes inside, I moved the oven to clean and I found some holes in the wall with ants, the kitchen cabinets are not attached properly, the house is under warranty so I called customer service for an appointment more than a month and still today I have not received any calls, if I try to call they answer "it is not an emergency" before proceeding with the purchase Century homes Houses, look for anything, even small details.

The sales and design process were great, but follow up on construction issues is non-existent. Several spots on the exterior were supposed to be touched up and we have a few missing pieces of trim in the kitchen. We were also told we would be given some extra paint, but never received it. The issues could have been easily taken care of when the construction crews were still here completing the last homes in the community, but they were not.

Buying experience was great as both Victor and Robin were very helpful in updating us with the construction progress. Design center was helpful, the upgrade price was too high comparing with outside contractors doing the same work though. Follow up work is terrible. Three months after we moved in, we are still waiting for the builder to repair the items noted in the walk-through. Other items discovered later including the laundry room cabinet appeared to be installed upside down. Exterior touch-up pint, which could be done while the construction workers were still doing the construction work, still not being taken care of. We can't use the upgraded bathtub in the master bedroom since it does not hold water. Over three months I have not heard any response. Using COVID-19 for not doing the work is a lame excuse. ... More

builder is not responsive to requests for fixing things (touch-up, cracked, etc..)after moved in. It has been 3 months and there is no response to the requests. Electrical outlet and ceiling vent were not mounted and dangling during move in. Debris and trash were left on the side yards.

I did not move into the house. I sold it instead. However, there are far too many “extras” that need to be purchased. Very little given with the purchase of a new house.

Don’t recommend them if you’re a first time homeowner like we are. You will be left lost and confused with no communication or information on who to contact. We bought our home and it was missing certain options that should have been included. Found out after moving in and trying to get settled that things were missing and it has caused more problems since our original customer service rep was less than helpful... when I questioned if items were missing during walkthrough, I was brushed off. I don’t know how they missed some of the stuff (electrical wiring) and no one caught it before we did. Still waiting to have it all resolved. ... More

From the initial agreement documents (80+pages), to the lender they required me to use in order to get the incentives, to the punch list items, I have been frustrated beyond ever being able to enjoy this home. The owners are lawyers and their contract was an unconscionable document. I should have had an attorney review but of course the agreement had to be executed then because they claimed it would be sold that day. High Pressure tactics. Punch list items have never been addressed partially because of the pandemic, but after submitting requests thru their online warranty portal, I have yet to even be acknowledged after more than a month. The lender is a subsidiary of Century and I had to use them to benefit from the incentives. They are incompetent at best. I have initiated more than a dozen home loans in the past, have an 800 + credit score and have never ever before been treated so poorly. They asked for document after document within 24 hours of closing, leaving no time for me to provide them, all thing that were easily produced weeks earlier. Stressful and frustrating to the end. They went so far as to make me sign a document at closing that I would provide additional proof of income after the loan funded!!! Of course within weeks they sold the loan to another bank but refuse after written and verbal requests to call the loan satisfied. So for 3 months now I have 2 mortgage loans on my credit file. My advice is to run away...there are other builders ... More

I’m part way through my 4th month of owning my first home. Meeting my neighbors and sharing stories – some of them horror about our brand new homes. I think I’ve faired a bit better than some, but overall I have decided the quality of the home is not worth the money I paid for it. It’s become very clear to me the reason my house was ready 1.5 months earlier than anticipated --- it was a poor construction job with poor and cheap materials – it was rushed! I’ve submitted many service requests to fix some of my issues and will be submitting many more. I am trying to be patient with my place in line to address my fixes as I know Covid delayed many requests ahead of me. During my walkthrough/orientation with John on May 22, we noticed the main water pipe in my garage was dripping. John told me to ‘keep an eye on it’! Of course with me being brand new to a house, I took John’s nonchalant comment to mean this is no big deal….main water pipes drip! Well John, shame on me for trusting you and shame on you for dismissing a major issue! That pipe dripped for months and caused a puddle and now a permanent stain on my garage floor and baseboard. Took 2 visits from a plumber to finally fix it! Many thanks to David who actually cared, took action and was angry along with me that this was let go and ignored by the company! Definitely poor workmanship in the first place which left some pretty hefty charges for the warranty team to have a plumber sent out twice! Think of the time and money that could have been saved if the pipe was properly installed in the first place! This issue seems to be resolved. Every time I look at the stain, I am reminded of the situation. There seems to be a disconnect between the builder and the HOA. Gates continue to remain open during the day even though construction is complete. Robin shared with me that she did notify the HOA that all homes were sold and the sales office was closed down. We’ve (me personally) have had teenagers from Rhodes Ranch walking on top of our walls, going into our yards and even the sales office house being vandalized. I was also told packages have been stollen from people’s front doors. The gate is not full proof, but would be best to have it closed at all times. I’ve reached out to the HOA --- zero response. The community looks like we have no HOA as some front yards are in shambles! Hoping we soon see why we pay $85 a month and the HOA holds home owners accountable! These were not cheap homes and I would hope all owners are held to the rules of the HOA and keep up with their landscaping. At the beginning of Aug, to my surprise, there were 4 workers breaking up the side walk at the end of my driveway. I was not notified whatsoever! I could not take my car out of my garage to go anywhere – I was stuck! I was told the wiring for the street’s internet was a mess and the only way to fix it was to dig it all up! Of course I understand it was unavoidable but whomever ordered this job should have the decency and respect to knock on my door to inform me and suggest I move my car out of the garage should I need it. But nope --- not Century! I contacted Cortny and she immediately came to speak to the workers to ask the same questions I did. She sincerely felt embarrassed that I was not informed and she could not apologize enough! Wow --- someone actually cares! At the end of the day I went back out to inquire about the days work. Unfortunately, the workers needed to come back the next day to dig in another section of the driveway. At least this time I could be proactive and move my car out of the garage. After 5 days of having a mess at the end of my driveway it was over, however part of my pavers on the driveway were damaged, a few plants were in disarray and there was sand everywhere! Cortny came to my rescue. She had my pavers fixed and my driveway and front door power washed. Cortny checked on me each day during the fiasco to make sure I was ok and keeping me informed. The ordeal ended with a lovely bouquet of roses at my front door. Cortny felt so bad on how this situation was handled, she took it upon herself to show me she cared and was here to help me and gave me lovely flowers. Unnecessary of course, but she made me feel like she truly cares and was and will be here to help me. Thank you Cortny! I guess now I can say I received a gift from Century ……because clearly along with the cheap construction, the build and sales teams are too cheap to provide a thank you gift to any of us in the community! Even a $100 gift certificate at Home Depot would have sufficed! I hear of other builders/sales in Las Vegas buying wine, gift baskets even Tiffany vases!!! Wow! I plan to make this my forever home, but can’t say I’d ever purchase from or recommend Century. Seems the construction team do a half-a** job leaving the warranty team holding the bag of damaged goods not to mention having to deal with frustrated and angry home owners. My feedback to Century is to increase the standards of quality and hire construction workers who know what they are doing and care to do a decent job. ½ million dollar homes should not have the issues we are having! And I would bet the warranty team would save thousands if the construction was done properly and materials were of higher quality! I look forward to the day when I can say my house is completely and properly built! ... More