Century Communities Reviews in Las Vegas, NV

Pay attention to details

We love the house and the community. Overall the process was easy getting in but unfortunately there were a handful of minor issues that just felt like the house was rushed to finished. Now it has been dragging for months to get things taken care of. Just very frustrating to spend so much on a house to see things cracked, crooked, or warping.

The sales and design process were great, but follow up on construction issues is non-existent. Several spots on the exterior were supposed to be touched up and we have a few missing pieces of trim in the kitchen. We were also told we would be given some extra paint, but never received it. The issues could have been easily taken care of when the construction crews were still here completing the last homes in the community, but they were not.

I moved into my home in January,

After being here for a couple of months I am starting to notice small things like nails sticking thru the carpets, especially on the stairs. I have a hole in my shower that I reported almost a month ago and still no response. I expect to find small things but I also expect a reply when I submit a service ticket.

Buying experience was great as both Victor and Robin were very helpful in updating us with the construction progress. Design center was helpful, the upgrade price was too high comparing with outside contractors doing the same work though. Follow up work is terrible. Three months after we moved in, we are still waiting for the builder to repair the items noted in the walk-through. Other items discovered later including the laundry room cabinet appeared to be installed upside down. Exterior touch-up pint, which could be done while the construction workers were still doing the construction work, still not being taken care of. We can't use the upgraded bathtub in the master bedroom since it does not hold water. Over three months I have not heard any response. Using COVID-19 for not doing the work is a lame excuse. ... More

Mary was a exceptional sales agent. However, there was an issue with the construction and the floor plan. Century tried make it seem my fault which was totally false and charged me to fix it. I believe they are totally unprofessional and bullied the small guy. Terrible experience for an1st time home buyer. I hope I don’t regret moving in later

Our realtor had to run interference for us at times. The builder agent disappeared shortly after the signed contract, but fortunately we were able to speak with another one to work through the build. Financing was easy with the preferred lender, but there was little info relayed regarding the house status during construction. I built a relationship with the foreman to keep informed. We rushed financing to close in mid-December then SILENCE only to FINALLY close in late January after initiating the contract in early July. Due to the massive construction boom, I feel owners are not held as important as buyers. I also had to work to find out about the HOA, very little relayed. Happy about the house and besides some new construction issues (biggest being the luxury shower must be redone because floor is hollow beneath), all is good. Good neighbors and the house is solid. Transparency from the builder can be greatly improved. Too much work going on for the staff in place to be sure. I still don't know how the clubhouse and stuff works within the development...not a lot of information exchange. Great value, but buyer be aware and prepared to do a lot of legwork on your own. ... More

I did not move into the house. I sold it instead. However, there are far too many “extras” that need to be purchased. Very little given with the purchase of a new house.

Lots and lots of small to medium Size issues.

After the closing you WILL be ignored. Beware of the person on the walkthrough. Do not let him rush you, check every last detail. If you miss something during the walkthrough it may never be addressed. We have been waiting almost 4 months for electrical issues, doorbell not working and a few other minor issues we missed during our walkthrough. Because of this I do not recommend this builder.

My house had some repairs to do since day one and after 4 months I’m still struggling to get them fix.

Was not ready when we did walk through. Rushed move in date

Century Communities seems like it set in their traditional ways. Builder should offer more options that competitors are offering. Simple things such as a tankless water heater, LED bulbs, and more. Also, there are plenty of quality control problems that surface. However, the warranty department has been helpful and diligent aside from a few delays.

builder is not responsive to requests for fixing things (touch-up, cracked, etc..)after moved in. It has been 3 months and there is no response to the requests. Electrical outlet and ceiling vent were not mounted and dangling during move in. Debris and trash were left on the side yards.

Oh where to begin? Ok first...how about the positive (since that's the much shorter list and the one I know Century and the customer service rep will be looking for first). We love the design and layout of our home. It is a beautiful LAYOUT and well thought out. We are very happy with THAT and feel it stands out versus the million other builder designs we looked at. Also, I DO have to say Century has been responsive to what feels like the 4 million issues we have had since we stepped foot through the door of our home in September 2019. Our Customer Service contact has been responsive and tried to work her best to accommodate us and our requests. We have been able to have an open line of communication and speak frankly when things have been good and when there have been SO many times when things have been bad. The worst of it is when we were spoken to like our requests were being completed in a way that was doing us a favor or we were accused of doing our own damage to the interior of home (seriously?)...which, um, hello, NO. We have a warranty and we paid hard earned money for this home and all those glorious defects came from your inadequate building crew. That said, it was addressed and Century customer service continues to be responsive time after time to all our issues. I do feel that is a big plus versus some of the reviews I've been reading about other builders. Also, our Sales Rep Bethann was PHENOMENAL and we adore her still (meaning we go visit her in the office just to say hi). She has been one of the only people to verbally apologize for all the issues we have had even though she has nothing to do with any of it. We purchased this home form 3000 miles away before we moved here and she texted us updates of photos ALL THE TIME. Amazing. Very vested in the work she does and the people she sells too. When something goes wrong, you can tell it truly matters to her. Also we’ve had one or two good quality service folks come for service calls like the tile guys and the heating and vent guys. So that’s the GOOD. Ready for the bad? The rush job Century did on this home is HORRIFYING. The quality and workmanship is laughable (though honestly, I wasn’t laughing, had me in tears more times than not). We have angles on walls that are NOT 90 degrees. How is that possible??? At first, in some instances, what we were thought as just cosmetic issues turned out to be BIGGER issues like when we noticed our loft level floor had a “slope” to it. Was it just the subfloor? Oh no....after they VIOLENTLY ripped back our brand new rug (damaging it, the walls, etc in the process and 8 people marched through our home like it was a construction site), turns out the construction company Century uses messed up and one of our supporting beams is NOT level with all the other beams causing a slope in that section of the second level. They had to bring in a structural engineer to make a recommendation as to how to remedy the subfloor. Yeah, HOW did the onsite construction manager not catch that, flag that, note that? I’ll tell you...RUSH JOB. That was just the beginning, now 6 months in we have major cracking going on in our loft ceiling from end to end, in our living room from end to end, which customer service keeps telling us “is normal”. I don’t care and don’t want to hear that...we spend all that money on a brand new home, we have friends over to show our pride and joy and then there are CRACKS everywhere. And on top of that, ideally, they want you to wait to the END of your warranty to fix them all. Ridiculous. So far we’ve had the painters here atleast 5-6 times to repaint over and over (which they do a poor job time and time again for the most part), the carpet on the entire second level has been replaced due to the sloped floor issue...which for some reason the way the carpet guy haphazardly put the rug down, the seam now appears in the MIDDLE of the loft where it wasn’t before to which we were told “it just needs to settle”. Seriously? It’s been two months. Guess what? There is still a raised seam. We’ve had the slider fixed twice because it is cheap, kept breaking and was letting dust and sand fly into our dining room. The front of the house elevation was finished wrong when we moved in because it turns out “they didn’t know how to do it”. Yeah you read that right. Happy to report they came back and fixed it speedily, properly and beautifully so I have to give them that. My husband has tried to reach out to the Customer Service Manager via email, snail mail and voicemail to discuss the white pop-out around the front door that is showed specifically in our elevation plan, which we signed off on and appears on another home IN OUR COMMUNITY but because it doesn’t appear on the models in the community the manager is basically sending random snail mail letters back to my husband passive aggressively and refusing to have a conversation with him about it. Oh, I could go on and on. Would we build with Century again...good Lord I don’t know who I would build with out here based on all the reviews I’ve read on all the builders. Century TRIES to fix the problems, I’ll give them that...but most of the time when they come to fix one thing, because of poor workmanship or the lack of respect their workers bring to the jobsite (aka YOUR HOME) they mess something else up. Century’s national office and management SERIOUSLY needs to take a close look at the way homes are being built out in Vegas because it’s just SAD. Do your research would be my advice. Talk to people that are living in the homes of where you are considering living and building with. We love the house, we do not love how it was built and our beyond disappointed with the lack of quality, care and reckless abandon with which they fly from home to home. Oh...and if the construction guys could stop FLYING through our gated North Las Vegas community and remember people live here...that’d be great too. ... More

Prior to buying our first brand new home we have never heard of Century Communities. We did our research and did a lot of looking at their competitors. In the end we chose Century based on the price, location and what we found in our research as they seemed to be a good builder. It started off well but then became very stressful about 3 months into the building process. Let me start with the good: 1. Sales and loan team were great and had zero issues with anyone! 2. Working with the Design Center was a great experience. Lots of options to really customize your house and make it your own. Have to say though some of the options are way overpriced and I was able to install myself for a fraction of the cost. 3. Customer service representative for warranty issues has been great and very responsive to our requests. Our requests have not been major as of yet but our rep has been on the issues and has taken care of them in a timely manner, very happy with him. 4. We love the house for the most part and price was right for the area. I would say architecturally the elevations are lacking but the floor plan made up for this as it had everything we were looking for. Nice open floor plan, lots of storage, and a huge master closet. Now the bad: 1. Superintendent is worthless. Will tell you if you need anything just to contact him, well if you do ask it for something he will ignore you, say no or just forget. Not exactly sure what he does when he "walks" the houses but I can tell you I was doing his job finding all kinds of issues during all stages of the construction. I won't even get started on the mold issue we had on most of the drywall that was installed. Make sure to visit during construction and all your options and additions are being done correctly! 2. During the process and the issues we had we just felt like a number to Century and that they just wanted us to go away. No apologizes for anyone on the issues, some of which were major we had during the building process. Again we just did not feel important they just wanted our money and to close on the house. 3. Lack of communication, we were told our closing date would in July. This changed to June and no one informed us until I asked if we were still on schedule for July, at this time we were informed it would be June a full month earlier than we were told. 4. Attention to detail is lacking! Some of our walkthrough issues were taken care mostly and other just patched over instead of being done correctly. Workmanship overall is not very good at all! 5. The day we received our keys we had to pick them up from the superintendent and not the sales office or anyone else from Century. Again we just felt like a number and it was no big deal because they need the house closed by the end of the fiscal year. Customer service in many areas is seriously lacking! At least attempt to make your customers feel appreciated after they just spent a lot of money on your product! 6. We had a couple of water leaks in the landscape irrigation but was told just adjust the watering clock and it will go away. Ok this is not my first house and I am handy around the house, I know when there is something wrong! I brought the issue up a couple of times with the same response. So I took it into my own hands and dug up the areas where the water was ponding.......well what did I find, two water leaks in the irrigation system! After I took pictures and put in a request the leaks were fixed within a day! Point is do not make your customers feel like they are wrong and at least look into the issue instead of giving a "solution" without investigating. 7. Make sure you know what options you added, whether structural or electrical! I cannot tell you how many times we had to remind the superintendent that things were missing or wrong! Would I recommend Century to friends or other people? Jury is still out on that one but based on what we went through and what seems like a lack of appreciation and customer service I would have to say NO at this time. I am just glad that I know what to look out for during the building process or we would not have received the keys to the house with our options we purchased. ... More

Look real good, before buying.i thought i did,but still find things wrong and nobody came to fix my problem.

Let me start by saying our subpar review is aimed completely at construction and their lacking quality and has nothing to do with Centuries Sales Team. During our “soft walk” our customer service rep. noted that the construction was behind, and he was right, my wife and I had no choice but to take possession. We never truly received our final walk, Miguel (Superintendent) met us an hour before we were supposed to receive keys and walked the house while workers were still finishing up. We were assured by Miguel that all fixes to paint (interior and exterior) as well as damage to doors, cabinetry, carpet etc. would be fixed over the next week. Over the next two weeks the only thing that had been resolved is they finally installed our garage opener and our side gate. It had been a rough experience for my wife who now thinks that after you buy a new construction it is up to the new homeowner to hire painters, cabinetmakers, carpet, even a cleaning service to fix all the issues. These issues truly needed to be resolved and I had not heard or seen our superintendent in two weeks, the last straw was my 6-year-old son bleeding from stepping on two exposed carpet tacks. I cannot stand that I am the whiny buyer but for crying out loud the house was not even cleaned, we walked into our brand-new home with construction still plugged into our house, even the builders’ notes were still taped to the walls and island. We finally cornered the Superintendent and was told not to contact Customer Service because they are so backed up and we would not get our problems resolved for months. At that point I did not care, my wife and I paid our life savings on this house and the quality of work was disgraceful. After getting in touch with Customer Service it appeared that things were getting resolved. They pretty much repainted my entire interior, repaired my railing that was cracked and loose and nailed down the carpet nails. The last tradesman was for the kitchen cabinets to rehang all the doors (all hung crooked). He was unable to finish and that was just about 2 months ago, and I have not heard back. We have attempted a few times to contact Customer service with no response. Please use our experience as a cautionary tale, moving into a brand new home is supposed to be an enjoyable experience. Instead we’ve been doing nothing but fixing our “New Home” for the last 4 months. ... More

Buying process was good. Salesperson made some mistakes, but overall good. Lending process was very poor. This portion of the process was the most disappointing. Very rushed, way to fast paced, non-informative, and overall bad. Building process was ok, very sloppy and rushed toward the end. Obvious the builder was trying to meet a deadline, and that took priority over build quality. Overall experience, I was treated as a number after the sales process. Sad because this was my first new-home buying experience and my expectations were not met.

Time lines were met in most instances

Website to report issues after move in states the community will respond within two business days. They haven’t responded at all. I’ve reached out to them twice once by phone and once via website and still no response.

Who ever build my house...not fully painted inside... shower door will not close...water leak in bathroom.. carpet coming up...molding have cracks not a good builder at least my house was not

Bad service to our needs

When I had my walk-through and final inspection I pointed out some issues that I want to be corrected and when I moved in those issues are not corrected. I’ve been addressed them to the superintendent and he said that he was gonna stop by and he didn’t come by then I submitted a request to be a century homes portal website and I still have not received notice of when they should be corrected I am now living there for nearly 2 months and still not one call on my pending requests