Century Communities Reviews

The sales associate we worked with Victoria Gieczys was FANTASTIC, she kept us updated weekly, she was thorough with upgrades and final requests, pictures, answered questions on the spot and a wonderful personality Very good at representing Century Communities! Don and Jason on the construction side both very good and accomodating as well!

cost for options is high responsive to questions

The attention to detail of the cosmetics of the homes should be better

The home buying experience was good and pretty seamless. There were no issues with the sales, and loan processing teams. Couldn’t keep up with how quickly the loan was sold off. I was not able to request any changes even though my house was still in the framing stage and it was two months away from being completed. I wanted the no tub option for example and I wanted a larger patio but had to settle for the standard plan. I will live with the bathroom but will have to pay to get my patio extended. After living in the house I started to notice the little things like no towel hangers in the bathrooms and no hand towel hangers by the vanity, no toilet roll hangers etc. Also the front door was not included in the blind installation. Had to purchase additional hardware that would be considered standard installation for a house. There are footprints and rag prints on the floor that I can’t just wipe off and will have to figure out how to fix. The interior doors are cheap and unfinished but painted over. Nothing earth shattering but from a quality standpoint very dissatisfying. Next time I will pay more attention to these details. ... More

Fit and finish needs to be improved. The final details that are seen every day need to be reviewed and brought to a higher standard.

The home seems to be made with cheap materials. Felt like details were rushed and hired laborers who did sub par work.

The sales and design process were great, but follow up on construction issues is non-existent. Several spots on the exterior were supposed to be touched up and we have a few missing pieces of trim in the kitchen. We were also told we would be given some extra paint, but never received it. The issues could have been easily taken care of when the construction crews were still here completing the last homes in the community, but they were not.

There was no customer service personnel who is supposed to reach out to us and ask how we are doing in our new home and if we needed any renovations that are covered in the 1 year warranty

We are finding a lot of electrical, structure, and bug issues.

Good area

Be sure to visit your home often while being built so that you don’t miss minor details

Still have a couple outstanding issues.

We love this house. However, some workmanship was poor, the grounds are getting landscaped and finished very slowly, and issues aren’t getting addressed timely.

I moved into my home in January,

Overall I do love my home however there have been some electric issues and internet issues with the area the home was built at. The homes in my area were all built on one electric small grid and we were without power for an entire week. My husband and I were not able to work that entire week. This is not okay when we’re told that the home was built in reliable area to get the resources we need in order to work from home everyday.

The warranty claim process has Ben a HUGE disgrace. From multiple missed appointments, the warranty experience had been a total nightmare. I almost wish I had bought an existing home

A lot of things not yet complete. Very fast move in.

I loved working with Julie in sales, and Gerret, the construction manager. I was very disappointed that I received no response to the claim that I submitted on the website....it was sent months ago, and I haven't heard anything. There were some punch list items that were not completed, even after I was assured that someone would return to my home to take care of them.

It is unfortunate that when you have an issue with your home and have to make a claim that they don’t let you know they received your message or let you know when they are coming out to resolve it. I always had to reach out to my sales person to try and get anything done. They still haven’t fixed a few of my issues. Nothing bugs me more than people that say they are going to do something and they don’t. Seems to me like once they get your money, they could careless about you and your home after that!!

After being here for a couple of months I am starting to notice small things like nails sticking thru the carpets, especially on the stairs. I have a hole in my shower that I reported almost a month ago and still no response. I expect to find small things but I also expect a reply when I submit a service ticket.

Our sales person (Brianna) and GC who handled warranty (Cody) for first 30 days were great! Warranty department is terrible. We have submitted a warranty claim for a few items and have not gotten a response. The flooring contractor has failed to fix floor boards after two or three visits, we have no kitchen lights, and there are dripping noises in the master bath.

After moved in, the defects and repairs not easy to deal with the person in charge. Stressed and hard time. Sound like it has to be requested over and over again.

The Agent Angela was attentive. Jose was very kind. My only concern is my wood flooring in my downstairs bedroom and hall area, is lumpy and feels like it will pop open soon. I have been waiting for some type of resolution to repair my brand new flooring with no return calls from Benjamin, the Century Rep that came to look at it. Also I have same air pockets in my wood flooring in the kitchen area that I was told would be repaired by drilling holes and inserting some kind of flooring glue. Still no return calls in the past 2 weeks from the time they came to look at the flooring. A response from Century would be awesome. Thanks Angela ... More

Buying experience was great as both Victor and Robin were very helpful in updating us with the construction progress. Design center was helpful, the upgrade price was too high comparing with outside contractors doing the same work though. Follow up work is terrible. Three months after we moved in, we are still waiting for the builder to repair the items noted in the walk-through. Other items discovered later including the laundry room cabinet appeared to be installed upside down. Exterior touch-up pint, which could be done while the construction workers were still doing the construction work, still not being taken care of. We can't use the upgraded bathtub in the master bedroom since it does not hold water. Over three months I have not heard any response. Using COVID-19 for not doing the work is a lame excuse. ... More

Look, they are great to work with in getting in a home. We had no problem with any questions we had or concerns during the home building process. Even a month after moving in we had to have some warranty work done and they got right on it for exterior items, 2 weeks later when we needed internal stuff done (still do ) it was all scheduled and the day of we get a phone call saying it can’t be completed cause of Covid-19. Now we get it, Covid-19 has completely messed up the world, and they had their hands tied about doing internal work on the house. Fast forward a few months, restrictions related to Covid-19 are lifted (with precautions put in place) and all we get is request are 2 to 3 months out based on the order they were received. Fast forward 3 months... still no response to our requests and told to wait and don’t call in because we don’t have a time frame for you. At this point, I’m litterly paying for repairs that should be covered by my warranty out of pocket because we can’t wait, because they are technically not considered "emergency’s" With that being said, they were really good to work with in the beginning to get everything we wanted in the house. The houses look beautiful and the layouts are open and wonderful. The part we are struggling with is, we spent over half a million dollars for a house, you would expect some of quality in what you are getting. What we have found so far being less than a year here is, Exhaust fans they installed aren’t even made for the size of rooms they are being put in, the insulation they put in for the exterior walls is a joke ( not even kidding, Walls facing the east and west litterly have hot spots radiating heat off of them inside the house, like I was outside the house touching the wall.) Windows after its rained, have dried up water marks on the inside of the windows. Mudding, caulking, & seals are starting to show cracking like its drying out. Paint needs to be redone in more places then I like to count, and the water pressure regulator has already had to be replaced. Oh and floors on the 2nd level of the house... let’s just say if you have kids, they will never be able to sneak out due to the floors squeaking so loudly it will wake you up, this is on about on 50% of the 2nd floors surface area. In summary, would I have paid what I paid for my house knowing all the extra money id have to put into it (stuff that shouldn't have to be replaced so soon) after the fact... probably not, I would have liked to have seen it priced lower for what I got. Was the building process and everything prior to getting the keys painless... It really was, I've heard horror stories and our experience was amazing compared to everybody else’s. The house is beautiful outside, the builder is amazing, floor plans are open and spacious, but quality of some of the stuff you are getting is severely lacking. That being said, I would still highly consider using this builder in comparison to the other builders my friends have used who have had way worse issues then what we have experienced. ... More