Century Communities Reviews

So over all Ok with he local people, but our Fireplace and Stove top hood do not work properly. I submitted a claim for the fireplace in early November and one for the hood early December and have not heard a word from the warranty dept. I got the "Covid" excuse that it could take some time to get back but 2 months?

nice looking streets too narrow called an inventory house we paid for it but you had too much and we wanted a sliding glass back door.....and we could afford it found it to be available in other houses....suppoosed to be our house.

They kept you informed along the way but the last two walk throughs were not good. The builder said he would correct the issues but never did. I gave up after numerous phone calls and emails. Promises not kept

I have submitted a claim request multiple times with no response to issues dealing with my house

Mary was a exceptional sales agent. However, there was an issue with the construction and the floor plan. Century tried make it seem my fault which was totally false and charged me to fix it. I believe they are totally unprofessional and bullied the small guy. Terrible experience for an1st time home buyer. I hope I don’t regret moving in later

I closed escrow 3/31/21. Century Communities did not contact me 30 days after to see how things were going or if I needed repairs as they stated. I had to email Octavio. Out of a list of about 5 items needing attention only one has been taking care of and no mention of the others. (that was a couple months back). In my opinion, materials used are not of good quality. My baseboards have been chipped twice just from dropping something that hits against the wall. this should not be. The are many imperfections in my stucco, granite counters are stained from installation, my water in the kitchen/master bath doesn't stay hot for long. It looks like my wall is cracked because the rounded corner/bullnose needs to be repaired, etc. Also, at the time of purchase I was told that "I couldn't add, delete or make NO changes to the remaining homes that I had to choose from". However, my neighbor purchased one of the homes also, but they were allowed to do so. Not acceptable! I realize that builders build these homes extremely quick, which usually doesn't allow for the time needed to build a good quality home. However, this should never happen at the home owners expensive. Hopefully the items in my home will be repaired soon. ... More

Dawn our sales representative was wonderful to work with, our walk thru was rushed to where a person could not point out defects of the builders. We have a list of at least 30 things wrong, defective or broken in the home and no one will get back to us on the warranty side. Uneven floors on the main level, broken cabinets by installer, dryer vent blocked in the laundry room and has destroyed the dryer, holes in the grout in shower area. Uneven paint inside and out. The list goes on and on. would not recommend these homes to anyone interested in considering a new build. We are totally disappointed with this purchase. ... More

I found a beautiful home in Colliers Hill that I fell in love with. During the loan approval process two different lenders turned me down. Century Communities worked very hard to find a lender that would work with my special circumstances and I was able to get a loan and purchase my home. Thank you to the staff at Century Communities! I love my new home and my neighb

Angad our warranty rep is amazing. Always answers questions and helps out any way possible. Century has a gem. Without his attention to detail and customer service, I would have probably rated differently than what I did.

I bought this place as an investment property, but but almost 5 month into this, I haven't managed to rent, one of my biggest problem it is that you seen to have allowed to many investors at the same time and your bedroom are very small

The issue was fixed

Be patient the process is slow

Our realtor had to run interference for us at times. The builder agent disappeared shortly after the signed contract, but fortunately we were able to speak with another one to work through the build. Financing was easy with the preferred lender, but there was little info relayed regarding the house status during construction. I built a relationship with the foreman to keep informed. We rushed financing to close in mid-December then SILENCE only to FINALLY close in late January after initiating the contract in early July. Due to the massive construction boom, I feel owners are not held as important as buyers. I also had to work to find out about the HOA, very little relayed. Happy about the house and besides some new construction issues (biggest being the luxury shower must be redone because floor is hollow beneath), all is good. Good neighbors and the house is solid. Transparency from the builder can be greatly improved. Too much work going on for the staff in place to be sure. I still don't know how the clubhouse and stuff works within the development...not a lot of information exchange. Great value, but buyer be aware and prepared to do a lot of legwork on your own. ... More

Quality home and great location

I did not move into the house. I sold it instead. However, there are far too many “extras” that need to be purchased. Very little given with the purchase of a new house.

Builder explained details in every stage. Time line perfect Finishing and closing easy and smooth

Quick responses to issues. Continue to have issues including the sprinkler system wasn’t wired properly.

My experience was good buying the the property and I am happy. But I feel the following things can be improved: - I am not sure if this issue is with all the builders but Century Builder is not open to small changes like putting double sink in bathroom, adding a door in bathroom etc. even if you request before the construction starts. - If you have any warranty issues just submitting a ticket online does not work, you have to call multiple times to bring the issues to their attention. Big improvement is needed here.

We had a great build experience. However since moving in it’s been the opposite. Three months after closing we have items left from our pre-closing walkthrough incomplete. The few warranty items we’ve reported have not been addressed. We never receive updates unless we ask. I have to give the “after the closing” process a 1 out of 5.

Lots and lots of small to medium Size issues.

Overall not to bad. Buyers must make sure that all walkthroughs are done 100% and documented. Make sure that the extras that you are paying for are what you want before they are done. Once done they will not change it. Be very specific before you sign the bottom line.

Well to the builders way, I will say I was relocating and didn’t comb through with a fine tooth comb. Upon moving in, I had a smoke detector hanging down, cracked cabinets, cracked baseboards, no grout in my tile (kitchen nor bath), I can clearly see the pieces of drywall, one wall is bowing, my roof leaked already, no seal around the pipe venting to outdoors... The quality of work is just not there for over 300k.

One of my service requests was not responded to and I had to resubmit.

It's a beautiful home, however, there are so many little issues that it's disappointing. It's a big investment and you would expect to have a quality product at the end. There is not a lot of pride taken to ensure that every trade completes quality work. My kitchen cabinets have paint left from either the painting of the cabinets or touch ups done after the fact, no one bother to clean these up. There are corners of the cabinet and door frames that are chipped. The tile floor that I paid so much for an upgrade, has sloppy finishes throughout. When the house was being built I noticed that the batch tub/shower were filled with water and eventually it was disgusting water. No one bothered to clean that out, I still find gunk coming out of the seams when I clean the tub. It's just disappointing to find these things when you pay so much for a new home. On the other hand I would like to say that Kristen is an amazing part of your team. She's kind and helpful throughout. James was also amazing and very easy to work with. You have a great team overall!! I just think more attention to detail would be appreciated by your customers. ... More

Houses are beautiful from a distance. After settling in, began discovering mulitiple workmanship and craftsmanship issues that weren't expected for a half a million dollar home. What's more, the company representative assigned to resolve our issues attempted to convince me that the defects we were finding were supposed to be that way. Improperly cut glass shower doors, warped or damaged flooring, paint and drywall putty stained carpets, and faulty track rollers on closet doors are among the defects discovered that took too long to correct or still pending resolution. The stained carpet is the one we don't have firm commitment on resolution. At half a million dollars, I didn't expect to move into a house with carpets stained during construction. And what's more I didn't expect to be told I needed to be the one responsible for cleaning. ... More