Century Communities Reviews

Make sure to check kitchen counters, cabinets before and after purchase.

I paid a fair price for my home and have a high level of trust and respect for Danielle and Jim, my sales people who went above and beyond. The design center was on point too. Most of the home was constructed well, and we visited every weekend to ensure it was. On the down side, several closings were rushed to make Q2 numbers. As a result, some finish work was rushed and there's no sense of urgency to fix things on the punch list from our final walk through or from our followup list provided to construction the week after moving in. That was three months ago. We've been patient, but it's time to re-submit things through the warranty website in the hopes of faster resolution. Also, I can not recommend financing through their lender, Inspire. Despite a nine-month lead time, they didn't start paying attention until 2-3 weeks before closing, making for a chaotic, delayed closing. ... More

We had a catastrophic landslide that washed away our side yard due to careless excavation on the lot next door. Accidents happen, but when it took over five weeks of asking, begging and finally threatening legal action, for them to replace the land our opinion of Century deminished greatly. The other thing that really irked us is our agent worked hard during the sales process. She deserved every dime of the commission on the $325K+ home but Century only paid commission on the base price of the house (around $260k) claiming they don't pay commission on options. I'm sorry, we paid for options along with the house...it was a really dirty way to do the deal, especially since they never mentioned it until she got the check at the closing table. Integrity is everything in business. To give credit where it is due, their service manager is their only saving grace. He has been attentive in fixing the punch list items and warranty issues. ... More

The sales staff was great. The closing process took far too long. The GC doesn't have much of a customer service attitude. The overall home is great, but the quality of work on small details is disappointing. Frustration with getting items, identified in final walk-through, fixed in a timely manner.

I wish you all would take more time to increase the quality of the home and the process.

Once you actually move in you really start to notice how bad some of the workmanship is. The painting and drywall work especially! When the evening sun shines in the window you really notice how bad it looks. I had overspray and drywall dust everywhere that I'm still cleaning. This would not be my 1st choice for another home builder.

Overall ok, recommended. Responsiveness is something that they lack.

Home quality is good but warranty support is not so great. Still some issues are pending though multiple reminders to warranty support.

Century Communities seems like it set in their traditional ways. Builder should offer more options that competitors are offering. Simple things such as a tankless water heater, LED bulbs, and more. Also, there are plenty of quality control problems that surface. However, the warranty department has been helpful and diligent aside from a few delays.

For the price I paid for the property and building I guess I should have expected the issues that have come up. First time buying a new home and there were many lessons learned about what to ask and how to manage the buying process. Very stressful.

The house itself is great, but I was told I would receive a garage door credit if I put my deposit down that day, to which I did. Later I was told that since I went with an outside lender, I would not receive that credit. That stipulation was never specified prior to me putting my deposit down. I brought it up many times and I was either ignored or just told there was nothing that can be done. As mentioned, the property as far structure is amazing, but the peer to peer communications were absolutely horrid

There are still issues we addressed once we bought our home and they have not been fixed. Additionally, I have had two flat tires, once was in the side wall and couldn't be repaired. There were new tires with less than 1000 miles on them. This was due to screws and nails being left in the road from sloppy construction. When I brought this to the attention of century communities, they told me tough luck. I feel that they could be more professional while building in the neighborhood. Over all, I was initially happy but things are not being addressed and I am out of pocket at this point due to sloppy construction workers not being held accountable. My tire replacement cost me over $300. I had to replace it at with the spare at 6 am in the morning. ... More

Much more care needs to be taken on finishing the house out Air ducts were full of trash walls had a film of dust on them Need to take more time cleaning the home before final walk through

Our personal experiences with individuals (sales staff, design staff and construction staff) were cordial, professional and as-to-be expected. However, it is obvious the home was built with the lowest-cost materials / methods. The concept of "craftsmanship" is wholly absent.

The house appears to have been rushed. Finishing is very poor. Already have cracks in the wall within a few months of purchase. Already had a basement leak. It appears to be about the money and sale than a quality house for people unfortunately. It is not just my house, others in the subdivision have ongoing issues. The only good thing about this purchase is the amount of space you get inside the house. However, the space between houses is non existent and the back yards are really small. The internal square footage is the main selling point really. If I was not in such a hurry to move I would have found a better house. ... More

They were good to work with. I think they are overpriced for the quality of materials.

builder is not responsive to requests for fixing things (touch-up, cracked, etc..)after moved in. It has been 3 months and there is no response to the requests. Electrical outlet and ceiling vent were not mounted and dangling during move in. Debris and trash were left on the side yards.

Be more responsible on warranty requests.

Bought the house in February. Since then the backyard does not drain properly. When the neighbor waters their lawn their runoff comes into my yard and stay there for days. Landscapers have tried twice to fix it they have failed. I now have a crack in the foundation all the way to the ground and the bricks are coming off on that corner. The ground water is coming up through the crack and continuing to increase the crack damaging the foundation even more. This is an extremely expensive fix.This house is only about four months old. This is ridiculous to have all these problems on a new house . I am not happy with my purchase. ... More

The staff at all levels are friendly. The model homes while nice, really are a basic track homes built with cheap materials in a pretty community. "Upgrades" will get you more of an acceptable quality, but many should be standard. I did get a considerable amount of upgrades, but have also put a lot of extra work into making this a great home for the year 2020-work that should have come standard or at least have been an option for upgrades. The lack of sound insulation in the walls is egregious and some of the mandatory choices in packages during the design phase are obtuse. Also, the HOA's major lack of involvement can be frustrating with some neighbors being irresponsible. For all the money Century Communities is making on this community, accountability should be a priority there. The area is beautiful and with some considerable work, the houses can be as well. ... More

1. We are generally happy with our new house purchase. There were some minor repair details that had to be addressed, and after a number of calls to builders the repairs were done. Kudos to Joe. 2. The Home Owners Association company surprised all new housing tenants with a seemingly arbitrary increase that was done without any prior notice or explanation in writing.

Customer Relations Manager has yet to resolve multiple issues. Have been living in home for months now and still have unresolved issues. Customer Relations Manager promised to fix these multiple issues including broken toilet, paint matching corrected stucco, doors installed incorrectly and cleaning dirty floors. Floors were left dirty and had to deep clean all the floors in which should have been clean prior to moving in. Doors were unable to lock; they can be pushed to open. Majority of doors were really squeaky and had to be reinstalled. Front door has opening on bottom; enough to where light comes in. They postponed the move in date by an entire month and focused on other houses being built. The electrical was so bad in the house, the electrician that came to fix it was shocked that this house passed inspection. We were left with no lights in multiple rooms for almost two weeks. The Customer Relations Manager rushed us through the walk through and tried to distract us from pointing out obvious mistakes. Had signed on the promise that these mistakes will be fixed. Word of advice: Don't sign anything no matter how trustworthy they seem; only until everything is fixed. ... More

I’m surprised with bad quality about windows. Some services are bad too, like garden sprinklers.

They were not responsive to my concerns once I moved in

My property is ok but I there are noticeable issues throughout the home. Unfortunately, I did not catch at closing. Ex. My cabinet doors were put on backwards.