Century Communities Reviews

Make sure u go over everything. We were so excited cause this was r first house that I didn’t really check everything. So make u inside and outside of the house

We bought this home because of the Floorplan and Location and the Elevations. But, did not fo research on Century it self. This a over 4k home that has the qualities of a much lower price point home..need to put in alot of upgrades to bring up to a 400k standard such as lever door handles. It really basic stuff. That they went super cheap on. Please turn on the water in hall bathroom before buying. You can hear what sounds like a jet coming from the pipes..super embarrassing when company use that bath as the whole house can hear. Also no showers after 10pm it can be heard in the Master bathroom with the door closed across the house..very poor insulation. True we bought a spec home. We just expected higher quality.......apparently higher cost doesn't always mean higher quality. ... More

I got several problem badly. Septic pump broken and flood to front yard. Water leaking from ceiling but can't find the reason.

The house is great, but we do not have a key to the mailbox so no mail. Some warranty claims have been pend for several weeks. Some builders park in middle of road so difficult to drive on the only road out.

Nice home for the price, staff is nice. Takes too long to get fixes done, once you have moved in.

Not Bad

Good buying experience, after acquisition. They do not respond to inquiries regarding work orders pi it online. Very dissatisfied with it.

It’s a $300,000 home. What do you expect?

For the most part all was good. Final walk through, super didn’t flush toilets, turn lights off/on, light stove/oven and I did have a few problems immediately after moving in. I have chip painting, and doors with dents, cabinets missing shelf hooks (still haven’t rec’d after asking). For the most part all good but a house that costs close to a half million dollars should really be flawless.

The home is average quality compared to custom homes, however good quality for production homes. Because the housing market in the Denver area is outrageous, the price of the home, I feel is overpriced for the quality. After moving into the home, it took going to the Century Communities National HQ to get an issue resolved.

I recently purchased a home that the quality of the home makes me wish I did not buy the home!

Very laps on repair that should have e been done in there first place bad appliance's have no desire to remedy or fix

They’re putting these things up so fast I question how well the quality will uphold overall. Only been in the house 3 months and have noticed the quality of things deteriorating. I would look elsewhere for a reputable builder. Just because they have the number one volume of homes, that doesn’t make them good.

I don't want to call people out by name, so I'll keep this general. The woman in the sales office defaulted to "no" for most requests, and then would swoop in at the 11th hour with a "yes" - almost as if trying to position herself as the hero. She caused unnecessary worry and chaos for me, and was outwardly hostile to my real estate agent. I don't trust that we always got the truth from her. Our customer relationship manager was also hostile towards my agent. She has been slow to respond to service requests, late to appointments, incredibly rude at times, and then contacted me on multiple occasions to request that I complete a survey on her performance - and that she needed all 10s. No way would I give her 10s, but I also need her for the next year of my warranty, so I'm not going to rank her honestly and then deal with her attitude for the next year. I simply didn't do the survey. The process is broken. On the upside, Aaron, the site construction manager, is fantastic. He is friendly, responsive, honest, kind, and genuine. I like the house and the community. ... More

Quality is not that good

They have not finished some things on my house and it’s been three months

The lender only give limited options and rates should match with other lenders offering. Poor response to maintenance and warranty issues Poor communications regarding construction progress and closing readiness No post sales service Poor cleaning around the house/ side yard/backyard/ etc. before/after closing Avg material quality and workmanship

Response to maintenance requests are not good. It's been months that I have raised 4-5 service requests but none has been worked on. In fact I couldn't find the ways to search for the service requests from the website to refer back.

First time purchasing a $500k home and the quality of the home is cheap. Crack paint, floor board not butted correctly, and last but not least some of the screws on the door knobs were missing. I was hoping for a $500k home, it would at least perfect.

House still missing things to finish. Waiting 3 months and counting. After you close they don't care what you're missing.

Overall we are happy with our home. Although, it was after many issues resolved, and some still remain. The follow up and communication has been very poor. With our tick list items still at bay, and some very lacking expertise on homes and construction in general. I feel that the employees who do the final walkthrough and tick list items are not skilled in building construction or finishing. We were told many untrue things such as a ceiling register being a “whole house fan” or when I found the radon fan unplugged in the attic, “oh good catch, no one really goes up there after the insulation.” Still to this day, we have put in warrantee requests weeks back without hearing anything. The easiest fix for all this is to communicate well, and to not pretend to be an expert and use words like, ‘I don’t know, but I’ll find out and get back to you.’ ... More

Look real good, before buying.i thought i did,but still find things wrong and nobody came to fix my problem.

Let me start by saying our subpar review is aimed completely at construction and their lacking quality and has nothing to do with Centuries Sales Team. During our “soft walk” our customer service rep. noted that the construction was behind, and he was right, my wife and I had no choice but to take possession. We never truly received our final walk, Miguel (Superintendent) met us an hour before we were supposed to receive keys and walked the house while workers were still finishing up. We were assured by Miguel that all fixes to paint (interior and exterior) as well as damage to doors, cabinetry, carpet etc. would be fixed over the next week. Over the next two weeks the only thing that had been resolved is they finally installed our garage opener and our side gate. It had been a rough experience for my wife who now thinks that after you buy a new construction it is up to the new homeowner to hire painters, cabinetmakers, carpet, even a cleaning service to fix all the issues. These issues truly needed to be resolved and I had not heard or seen our superintendent in two weeks, the last straw was my 6-year-old son bleeding from stepping on two exposed carpet tacks. I cannot stand that I am the whiny buyer but for crying out loud the house was not even cleaned, we walked into our brand-new home with construction still plugged into our house, even the builders’ notes were still taped to the walls and island. We finally cornered the Superintendent and was told not to contact Customer Service because they are so backed up and we would not get our problems resolved for months. At that point I did not care, my wife and I paid our life savings on this house and the quality of work was disgraceful. After getting in touch with Customer Service it appeared that things were getting resolved. They pretty much repainted my entire interior, repaired my railing that was cracked and loose and nailed down the carpet nails. The last tradesman was for the kitchen cabinets to rehang all the doors (all hung crooked). He was unable to finish and that was just about 2 months ago, and I have not heard back. We have attempted a few times to contact Customer service with no response. Please use our experience as a cautionary tale, moving into a brand new home is supposed to be an enjoyable experience. Instead we’ve been doing nothing but fixing our “New Home” for the last 4 months. ... More

Buying process was good. Salesperson made some mistakes, but overall good. Lending process was very poor. This portion of the process was the most disappointing. Very rushed, way to fast paced, non-informative, and overall bad. Building process was ok, very sloppy and rushed toward the end. Obvious the builder was trying to meet a deadline, and that took priority over build quality. Overall experience, I was treated as a number after the sales process. Sad because this was my first new-home buying experience and my expectations were not met.

Time lines were met in most instances