Century Communities Reviews

Sales team was great. Quality of materials and warranty team are not so great. I have had about ten issues since I moved in three months ago and half of them are still not fixed after multiple trips out. Things we asked them to fix were missed between final walkthrough and closing. Shortcuts taken like missed caulking. Random maintenance people coming out for issues not related to my house. Very frustrating experience from the time I closed until now, and hate having to spend so much extra time micromanaging the maintenance team.

Overall the buying process was pretty seamless. I liked that all the parties involved were part of the same company so that helped make sure everything went relatively smoothly. We purchased a home that the original buyer had dropped out of so we didn’t experience any of the selection process but happy with what the other buyers picked. After moving in though we noticed a lot of workmanship issues that we missed during the excitement of the pre-move in walkthroughs. Things you can definitely tell they were rushing to finish before our closing date that got moved up 2 weeks. Paint drops on the floors, gaps between the carpet and floor boards to where you can see the material under the flooring, crooked mirror fixtures and just tons of spots on the walls and floorboards we had to touch up ourselves. There were a couple of items they were able to address on our last walk through before closing but there were others they said they would come back to fix and have yet to come back on anything. Hopefully it will be addressed like promised when we submit our first list of items on the warranty claim. I can definitely say that you get the Royal treatment up to closing but after you move in and they have your money you can’t help but feel like an afterthought when raising concerns. ... More

I wish that i moved into my house with a smile on my face. What should have been a great experience was less than due to the amount of little things that have needed attention. Now the people who have been working with me to resolve the issues have been great. The builder and quality of their work has left a lot to be desired.

The house it’s self is good. The buying process was easy and swift. We’ve had a terrible experience trying to get our floors replaced, as the were warped from day 1. This experience alone makes it very hard to recommend century as a builder to my friends and family, many whom are in the market for a new home.

While our foreman, Rusty, has been very nice, we have had an incredibly frustrating first 4 months in our new home. There were things that needed to be fixed (mismatched shower tile, missing mortar in the stone fireplace, no Google Home equipment or information, etc. We had to basically harass everyone we could think of to get them taken care of. The most frustrating of which was the Google Home system. We were essentially told by Sales that this was not their problem. It was not until we went all the way to the Century Regional Manager that action was taken and we finally just last week received our equipment. There is absolutely no excuse for it to have taken 4 months. We know the product was not out of stock because we can find the unit in every Best Buy we have been in. We are still waiting for our front patio to be corrected. We were promised solid concrete and instead they included a planter area. Now all they will tell us is that the concrete company doesn't want to do it. We're not sure how that is our problem. All we are asking is for you to deliver on what you promised. We were told we would be left with small amounts of leftover interior paint, flooring, tile, etc. as well. We were not. The only thing we have is extra grout and a large amount of exterior trim paint. So overall, yes we love our home. In the end, it will all be fine. But no - it has not been a great experience working with Century, and we would not recommend them to others without warning about the lack of follow through. Either live up to what you promise, or don't promise it. It's so disappointing to feel like you're being lied to and taken advantage of. Regarding quality, there are a few things that have been a bit disheartening. For example, our mantle is absolutely cut crooked on the edge, but apparently that's just too bad. They refused to replace it. We'll have to try and fix it ourselves. I don't understand why they would install such a clearly subpar item. We're also not impressed with the quality of the cabinets. They look nice from afar, but as soon as you get close you can see numerous flaws that have just been painted over. And there are multiple small chips in our granite countertops, which is unfortunate. In a word, our overall homebuying experience has been meh. ... More

Love the lot and floor plan of my home, but can't recommend the overall Century experience. From incorrect pricing provided by agents during the early home-buying process, to Century's inflexibility regarding even minor changes once the slab is poured, to poor quality of construction materials and finish work on the home, I'm beyond disappointed. (To be clear, my home is in Canton -- not Dallas -- Georgia.)

Although Steve is very friendly and an overall nice person I am not happy. I think my house was built in a rush. I have a lot of things that needs to be fixed such as my floor, which is starting to separate. As you can see, I've only been in the house for a little over three months. My backdoor do not close properly, my closet door in the mud room do not close.

Quality of workmanship is incredibly poor but good response times ......but still several unresolved issues

This company need to provide sales with correct information for clients. Follow through with incomplete items after move in . Fix warranty items within a timely manner. Employees need to be honest and trustworthy.

Website to report issues after move in states the community will respond within two business days. They haven’t responded at all. I’ve reached out to them twice once by phone and once via website and still no response.

I was really upset that I didn’t catch all the little details during the walkthrough but I was working 7 days a week and was tired at that time. As I got settled in I started noticing one thing after another. One warranty issue was resolved which was a ceiling fan that didn’t work. (You would imagine it would be tested during installation). I’ve submitted photos of all my issues (roughly 50 or so). I understand the Covid 19 situation put a damper on things but I’m still sitting in a home purchased at $205,000 that was done in poor quality. It seems as though it was rushed.

Have had three different builder contacts over 6-month period. latest problem was an air conditioner issue called our contact was told to put it on the website, which we did, ended up fixing it myself it took a week for anybody to respond.

Really liked the community and the neighbors, but not the Century communities !! You guys disappear once the house is sold and some employees are very rude!!!

Too many Homes going up at one time. The mess is compromising the value and look of my home. Issues are put on the back burner. I will never but a home again in a unfinished development again. I’m very disheartened and I put too much in this to do anything different.

Issues I’ve had with my new home in July most of them are still issues

get all repair work in writing ,no verbal contact

Too spendsive for what you get a lot of details around the house yards and everything.

Once we bought home, they won’t take care of any issues in the home if you request for fixture. 1 year warranty period is just for a name sake. Worst maintenance team.

The closing process was rushed, new home orientation was nonexistent, and 4 months later still waiting for issues to be resolved. We have opened multiple warranty tickets, but have heard nothing beyond the initial acceptance. Language regarding for what the homeowner is responsible is vague/misleading, and sales and customer relations give competing stories (although to be fair, sales always states that one should verify/defer to customer relations for questions). Overall quality of construction is decent (some nice upgrades to cabinets and fixtures, but copious amounts of architectural foam around exterior doors and windows creating a not durable result – in fact, the paint is already peeling off many of the window "frames" and near the bottom of the door "frames"). The experience of purchasing a new home has been less than stellar. It's nice to live in a new home, but honestly the build/experience is average to just below at best. ... More

Who ever build my house...not fully painted inside... shower door will not close...water leak in bathroom.. carpet coming up...molding have cracks not a good builder at least my house was not

Bad service to our needs

This was my first time to build a new home. The service was good but the staff just disappeared after the new home was closed. Since they rushed to close the house, it was a little hard to tell them all the issues. For example: the stairs detached, bathtub got scratches, wood floor got a small cracked, paint job wasn't quite done in a certain part of the house, nails stick out. Also, we got issues with the kitchen cabinet and crown. The builder promised to replace the defective ones. It has been months, the cabinets and crown are not being replaced. Very disappointed. I don't know what to say as they keep ignoring the issues. I wish the management will contact all homeowners to ensure things are okay. ... More

Hard to get a person to spread With when something is needed. And the issue submittal for Is less Than ideal and does not always get a result.

When I had my walk-through and final inspection I pointed out some issues that I want to be corrected and when I moved in those issues are not corrected. I’ve been addressed them to the superintendent and he said that he was gonna stop by and he didn’t come by then I submitted a request to be a century homes portal website and I still have not received notice of when they should be corrected I am now living there for nearly 2 months and still not one call on my pending requests

Several quality issues remain open for months. The lights have been flickering since move in and trying to get them fixed has been really nothing more than a blame game.