Century Communities Reviews

I have now been in my home for over 3 1/2 months and I still have issues not completed from the first walk-through. I have had two supers, spoken with two different managers, countless emails, and there are still issues remaining. Why???

It’s started well but finish was dicey. Refund for poor workmanship is still pending after 4 months closing escrow

Started out good but now, four months in. Not impressed! Seeing / finding more flaws with the quality of workmanship. We had leak from the bathtub above the dining room which was fixed. However, we have seen no one to fix the water damage in the ceiling caused by the leak since it happened. We going on 2 months since that occurred. We starting to notice more flaws as well. Stair treads, gutters, lack of caulking, and other things here and there. Biggest concern for me is the amount of material I am discovering buried in the yard. Wire, silt fence, bricks, lumber, concrete, roofing and so on. Again, not impressed! But good luck this seems to be the norm! ... More

Literally no response after key handover. Too bad especially Expressions College Park team. Till date they didn’t came back without issues even after 90 days.

I observed very irresponsibility from Century Communities, I have to chase people to get the updates, it's not customer friendly in terms of upgrades, the company solgan says "You Dream we built" - which is obsolutely is not true, what ever the package they decided we have to go with it, customer care after collecting keys is very pathetic, I never see such a worest customer care any where.

After first month no one gives a care. I never received my google hub as promised in my contract. Constantly getting workers ringing my doorbell while I am trying to work instead of getting emails from the community.

Seems to be over priced with the cheap Matte paint, that’s nearly impossible to clean. The floors and countertops didn’t come sealed and must do that on your own. Everything about the house feel cheap.

We were never supplied air filters for our house. Our property line has moved since putting in a new house next door. Still have an electric issue in our guest bathroom. Had an exposed wire in master bedroom that tripped and burnt out the fan. Our back door was dented they replaced it but never replaced the framing due to water damage and breaking the frame when replacing the door so now it doesn’t lock except for the doorknob. Never finished the sod in our yard plus with a new house next door one of the workers drove through it. Painters missed several spots after coming out but the only paint if there is blue tape. Still haven’t replaced our master shower because it has cuts in the fiberglass on all of the walls. Our master tub still has cuts in the drywall exposed above it. Our master bathroom door doesn’t shut all the way and rubs the paint off the frame. Don’t expect stainless steel appliances because they give you whatever their supplier has on hand. We were shown one thing and had something different delivered. Grading issues after water run off in the side and backyard. We’ve had two rounds of a ant infestation since being in the house in our master bedroom. They are entering from the master bathroom door framing that is not solid to the ground. Also our carpet is coming up in that same area. Our master bedroom ceiling fan still roars if left on high. The guy that came to replace the ceiling fan told us it was a low quality fan but our living room fan does not make the roaring noise. Our AC wasn’t hooked up correctly when moving in one of the electric people caught it when we had them out for our lights flickering in our house because of our washer and dryer would cause it. All the screens on the windows were installed incorrectly and were rattling in the windows. The tile in the kitchen are two different colors and refused to replace it because they blamed the LED lighting causing it. The lock on the door going out to the garage has never locked since moving in. We still had exposed holes in dry wall around the light fixtures. ... More

There are things form my drywall walk through that still haven't been fixed. They refused to give me a floor plan with dimensions and now things are smaller than I expected and my car doesn't fit in the garage. The builder also put a $2MM bond on the HOA that all the residents have to not pay back in their taxes.

Quality of all materials is mediocre and the workmanship in all areas of trim, paint, kitchen cabinets is poor. Of course we cannot see beneath the surface to access the construction, but if the cracks in our front walk way and all the way across our driveway are any indication, I would expect it to be the same as what I can observe. The local staff, (sales, construction manager) are very nice.

Materials are average with several repairs required. Painting was incomplete or incorrect color/finish requiring painters to return to correct. Master closet clothing poles are pulling down away from shelving supports due to a combination of poor materials and too few supports and requires repair to be scheduled.

We moved in what we thought was going to be our last home purchase. Loved the floor plan, we had a few issues before signing which is normal. Some where fixed others we were told would be taken care of. 1. Upstairs floors creak every time you walk. So embarrassed over the Thanksgiving holiday. Guest were asking how “old is this house”? We responded we just moved in 3 1/2 months ago. They told us y’all got taken! When it rains the patio is soaked as if there isn’t a covering. (Gutters are bad). I was told to call the people on the list we were given and to our surprise no one knows who to call about the creaking floors or the seams that are coming through in the kitchen ceiling, hallway ceiling and sitting room or the gutters! We are paying too much for these things to be happening. We’ll be contacting legal soon. They put these homes up to quick and the quality is poor! I don’t normally give bad reviews but this is ridiculous. ... More

I have been in the home about 4 months now and I have been waiting almost 2 months from the time I submitted a warranty ticket for someone to come and fix my issues. Still no one. One of the issues is a major security risk for my family and the lack of response is disturbing. My first month of being in the house was great and I had great correspondence but it has gone downhill ever since.

Standards are not maintained at all places in the house. The house is handed over with lack of workmanship and quality of construction. Many repairs had to be performed and still issues are coming up. It has major design flaws and also missing wood at some places.

The quality of the build is exceptionally poor. Definitely not the quality expected for what we paid.

Happy with my sales guy but with rest not happy at all

Don’t recommend them if you’re a first time homeowner like we are. You will be left lost and confused with no communication or information on who to contact. We bought our home and it was missing certain options that should have been included. Found out after moving in and trying to get settled that things were missing and it has caused more problems since our original customer service rep was less than helpful... when I questioned if items were missing during walkthrough, I was brushed off. I don’t know how they missed some of the stuff (electrical wiring) and no one caught it before we did. Still waiting to have it all resolved. ... More

If everything is not done to your satisfaction before closing, reschedule another closing. My husband had to make the majority of the repairs to the house that I pointed out at our inspection before closing. We were told to say that everything is fine at our closing (even when it wasn't) as they promised to make repairs after we moved in.

I am pretty disappointed with them overall they could be much much better once you close don’t plan on any issues being addressed

Love the neighborhood, just not the customer service or lack thereof. Covid can only be an excuse for so long. We couldn’t do an in person walkthrough due to covid, those items still haven’t been fixed. We’ve submitted over 30 other issues and no one has reached us regarding anything. A leaky roof, window, and wall happened when we first moved in which caused my baby to be room less for weeks. Three months in and no responses to warranty issues has me severely concerned on the trustworthyness of this company. They advertise a private lake access however there is no fence so public comes in swarms to include gang members. ... More

I was very happy with the process and the people we worked with. Moving in made me change my mind. Quality of work is not there at all. After living here for a few months we have noticed the corners that they have cut. Its not our first time building so we know things break, not the only ones in the neighborhood with the same issues. I would not build with them again.

From start to...well it’s almost four months since close and we aren’t done yet so I can’t say to finish, it has been poor communication and quality. The only saving grace to my blood pressure has been Lisa and Matt. John was very friendly as well. The oversight in building some of these houses has been non-existent. Living in trash outside everywhere is despicable and embarrassing. I’m tired and just want my house fixed like new...since it is.

The workmanship is suspect. They throw these houses together with very little regard for quality.

The quality of the building materials and install is below standard for a private residence even for a track home. The quality is similar to that of an apartment complex. There are limitations to the combinations of the items you can upgrade. You must stay with what the design team has put together in their design package ideas for your home you are purchasing. The response to issues are good, however; the workmanship for the repairs is not any better than the original workmanship and the trades need to keep coming back to "attempt" the repairs the same things. During the loan process, the down payment amount changed the week before closing and the papers were not ready by the lender who was provided by Century Communities, until the day of the signing. At the time of our final walk through, the house was not completed and not completely cleaned inside or outside. The completion date was moved out 2 months from the original date give at the time of purchase. Many other things to mention, however; I think the general condition and idea of the purchase is relatively clear. ... More

The size and space of the home is everything that I wanted. Compared to pricing in other communities was a reasonable deal. With that said, it is true that you get what you pay for. Prior to my closing I saw a plethora of things that needed to be either repaired or replaced. The builder made me feel as though my concerns were not valid and pretty much brushed me off. if wasn't until after I made several complaints to corporate that something was done. There are still a lot of things that need to be addressed. I was made promises from the builder that certain issues would be taken care of back in October. It is now the end of January and I am still waiting. Customer service is nice but not effective. I have requested several times to speak with someone/receive a phone call to address my issues. I am still waiting for that courtesy call. I have sent photos, emails, text messages and all of my issues are still not being resolved. My "New" home feels like it is 10 years old. I was sooo excited about buying a home, but Century ruined all of my expectations. The attention to detail and basic craftmanship is not evident. The work is clearly sloppy and full of patchwork and carelessness. It is clear that the builder and the contractors do NOT take pride in their work and craft, and delivering a quality product is not their priority. The only priority is to build a house- not a "home" as quick as possible to turn a profit. I would definitely NOT recommend Century Communities, and I will NEVER purchase from them again. Buyer remorse is real. My opinion may have been different had they addressed my issues from the beginning and showed a little more respect. ... More