Century Communities Reviews

Love the style of home, but I continue to encounter issues around workmanship and poor follow up from the company. For instance, I Had a warranty issue and though I followed the online process per the builder, I never received a call from the warranty department to complete the process. I contacted the community warranty leader to get the job done. From the time I reported water damage to the time of completion of the issue and the aesthetics was well over a month, for an issue that could have been addressed in one day. No “crew” was onsite for more than 20 minutes to correct my problem. But Very frustrating to take lead on getting each crew out, as the lack of response from the warranty department was huge. After the initial call, I never heard from the department again. Overall, The paint job and quality of the building of this home was very poor and the crew that executed the work was unskilled and unprofessional. The theme that rings clear to me in this community is you get a bang for your buck, so the lack of quality is to be expected. Very disappointing. Pictures available and my home is always open if anyone cares to visit for confirmation of my claim. ... More

Terrible experience, the home has had so many issues and it takes forever to get anything done, been here for over 3 months and still major issues from when we moved in not taken care of, terrible workmanship, lack of care and the details on baseboards, cabinets, flooring were bad. When we moved in the house was dirty spent a whole day cleaning it and still finding tape and crap throughout the house. Worst decision I made in purchasing from this builder

My new build was extremely delayed (5 months) which might be have been fine on its own if not for the poor communication. I was not given timely updates and was given timelines that were highly unrealistic based on the progress I could see on the house. I would send emails, texts, call and often not hear back for a week which was extremely frustrating as I needed updates in order to figure out my living situation and to work with my lender. They did not take into consideration any of the items identified in my independent inspection. They had me do my “final” walkthrough prior to toilets going in, washer and dryer in, and other things unfinished and I was not given another opportunity to point out things I wanted fixed after that point (i.e. they refused to touch up paint even those workers had been in for over a month after the walkthrough and caused dings). I’m still finding things that I just feel were rushed or not done right which is frustrating for how much I paid for a new home. I would not recommend Century to a friend. ... More

We could not make any changes and were misled on what was included with the home. Additionally the construction manager quit with no notice and left his employees to fix the issues he never addressed. The homes are being built way too fast with sloppy workmanship and poor quality building materials and appliances. Additionally the HOA dues cover snow removal but no one showed...residents had to clear the streets. I love the location but seriously disappointed in the quality.

After living in the house for a few months, we found significant problems with the building quality and type of labor performed. It is apparent that building quality control checks were never accomplished; example: carpet/tile/evp installed on even flooring, baseboards not cut properly, cracking/separating of seals prior to season changes, dented/damaged appliances (stove, dishwasher) on install, etc. The builders had carved/grinded the shape of a penis on our front porch near the front door (we have a photo). A toilet was installed, used (vomit or diarrhea left on toilet seat) and was not cleaned up afterwards (I took a photo as well). There's more, but I'm not here to write a novel. It has been almost 6 months since move-in, and we still have outstanding walkthrough inspection items that have not been addressed (wall repairs). Due to the uneven flooring, we have not been able to fully move our furniture into the house (to avoid damage from tilting/leaning/etc). To their credit, Century Communities is working on getting the repairs addressed, but communication is slow, to almost non-existent. For a house price of about $480K, we could have gotten a better deal elsewhere. As of this review, we regret choosing Century Communities. ... More

siding, framing, windows with broken seals and cabinets with finish issues. Waiting on responsiveness to issues. Cheap finishings and appliances. REGRET MY PURCHASE!!! Watching my sheet rock screws pop thru my dry wall as the house settles. Cant close my garage door leading into the house.

My wife and I were extremely excited about our first home. We closed on our home on Dec 17th. On the day of closing we went to our new home to see if everything that was requested to be fixed was done. We walked in extremely disappointed. Nothing was done. Ryan said, that everyone was busy with the holidays coming up. Therefore, they were a little behind. My wife and I understood. We also run a business and holidays can make projects run behind. Ryan promised to get everything done within the next week or so. Our first baby was due on January 9th. So we figured everything would be done by then. It was not. We decided that it would be easier on my wife and our new born baby to wait to move in till everything was done. February came and our home was not finished. We didn’t understand why it was taking so long to get this done. Finally, we decided to move into our home because we didn’t know how long it was going to take to get things done. We got in contact with Mike and he was very nice and understood our frustration. He finished up everything that needed to be done. He texted us to keep us informed. Now that my wife and I have lived in our home for two months we have noticed that our wall down stairs in the entry is bubbled. I was told that there is a vent there and that is why it looks like that. Which I think is completely bs. Then, the wall in the kitchen moves when you lean on it. We tried to get that fixed but I guess it can’t be. Which sucks because our utility room is behind that wall and we can hear it moving. I really do appreciate Mike and his partner. They did a good job on finishing up our walkthrough list. They were also nice and very understanding. What sucks is that we had to wait over two months to get everything done because of that we couldn’t move into our home and on top of that have people working on the house with our new born baby. ... More

I purchased my home in September 2019. Century is now refusing to complete warranty work unless I remove my domestic partner from our home due to a few strongly worded emails he sent to the warranty manager after poor communication from Century as to when repairs would be made. I now have a damaged floor, damaged exterior column, cracked tiles in the master bath shower that remain in disrepair. Someone from Corporate needs to get involved as we do not trust the Atlanta legal and mgmt team. We would like to avoid a lawsuit. All I am asking is that Century meet its contractual obligations & complete the warranty work without spurious restrictions as to who can be in the home while the repairs are being made. ... More

If you buy one of these homes be prepared to stay on them throughout the build process. We were not able to do that and are in the middle of warranty issues just to bring the house up to acceptable standards let alone the sloppy workmanship in some areas and subpar materials. If you could find another builder I would highly suggest it.

I've been in my new home for 3 1/2 months right now and have not been happy with the quality of workmanship and materials of the home both inside and out-things are began to fall apart and when I send home warranty request I have to send them twice before anyone answers and when they do they said my phone number was not working but yet they have my email address and I'm certain I put the correct phone on the warranty request. I know they are cheap homes but still the workmanship and materials should not be cheap, I'm just not use to this quality of anything and I guess the saying "you get what you pay for" really apply here and an uneasy feeling I felt when I moved in. ... More

Poor quality, false promises and many more.

We have a number of open issues , still dealing with it even after 3 months. Plumbing leak, appliances issues, broken windows, floor, you name it, we have it all. It’s a nightmare to deal with post sales support. No responses and endless chasing. It seems Century have no QA before they release the homes to customers.

We moved in to Mayfield back in December 2020. Needless to say there were multiple red flags throughout the home building experience. On the day of closing we found out our Hot Water heater was not working, toe kick in the bathroom missing, and the house not cleaned and filthy. Through out the last few months, we have had electrical issues, HVAC issues, and now AC issues. This month the AC was the third major failure of the home. If you are thinking it is a fluke, both Niagra and Newport St homes have electrical issues, water heater issues, and HVAC issues. In fact it is so bad, we cannot even use our microwave. The warranty is also a joke. When you submit a warranty request, they cancel it without actually servicing the home making it look like they are doing the work. There is no actual way to keep track of warranty request to boot, you just fill out the form and pray. If you are thinking that this is a good place to look at. Move on Richmond homes is even a step up from Century Communities. ... More

- Quality of the house (Material, Finish) is definitely not worth what I paid for. - Avoid these builders at any time to prevent any issues with your home buying experience.

our first lot was broken into and flooded missed the close date they put us in a different home in a very timely manner. The frige we paid for came with a year warranty and expried 1 month after moving in the sod in the front was dead and the soil poisoned from sheet rock brick rock and dead roots /branches that were just buried and sod laid over top the side and back yard were solid clay with a poor drainge system taking up the majority of the back yard... now being told that the home being built next to me is going to be 10 ft or less from my house. Handles on drawers were broken walls and base boards had waves celing sheetrock wavey as well The tile in the master bathroom still has the spacers imstalled that were just cut off insted of being removed and grouted. Gaps as much as 3/8 of an inch in between the lamanent floor in several spots as well as doors out of level... the warranty people tell us to wait a year before addressing any problems but the list keeps growing april 2021 cant get here soon enough ... More

I have totally been unhappy with my home and level of responsiveness. My entire process was such a horrible experience. This is my 5th home, 3rd new home purchase and by far, this has been the worst. I feel like my money was just taken. Completely unhappy all the way around.

no one is responsible for the parts to be repaired. and unable to claim due to unable to access the community website for the past 4 months. Also no information about sprinkle stations.

so many unexpected issues with the home has made a normally joyous experience into a nightmare

Consider bringing a professional inspector to your walk throughs.

The builders lender quoted a competitive interest rate before we signed the contract and then the rate was 1.5 points higher when we were ready to lock (3 days later). We told them we were backing out and somehow the rate came down a full point. Throughout the process the lender representatives spelled our names incorrectly (different ways each time) and sent emails with required information to the wrong email addresses. Thank goodness they somehow got our realtor's email address correct, or we would still be waiting to get information from them. While at closing, the lender called the title company and told them they couldn't give us our keys until we signed additional documents they just emailed to us while we were at the closing appointment. We didn't have time to read anything. We had to ask for paper copies of the documents 4 times from various people before finally being provided with them. There is no builder incentive great enough to make it worth it to go with this lender!! I suggest you use your own. We are in the process of refinancing only a few months after closing. Additionally, earlier on, we were told that we could not purchase a garage with the condo because it was too late.. then, all of a sudden late on a Friday afternoon, the builder called our realtor and told her that we could purchase a garage after all, but we had to commit by the end of that same day. We had hours to decide and get it all together. Our realtor worked with the builders agent late into the night to get everything settled and we paid top-dollar for the one car garage. Then, the builder refused to pay our realtor her commission for the garage portion of the purchase!! This was after they called her and worked with her to execute the sale. I did not feel that the builder treated us or our realtor with personal respect. Doing business with them felt like we were on the wrong side of an "I gotcha - hahaha" scenario. I will avoid doing business with this builder again. The great things about the community are the sales agents in the on-site office. They are smart, friendly and responsive!! Additionally the community superintendent and assistant are responsive and seem to genuinely care about the community and residents. The new HOA manager also seems to be good and responsive as well. Overall the place is nice - it was just a very bumpy road getting here. ... More

They give six months of warranty and in the end they will not repair anything, they make you miss your job and they do not keep the appointment. they look very bad

check Everything no matter how small it seem

The homes are rushed, I’ve had so many things break and I’m 3 months in. The warranty people never want to fix anything. They find reasons to not fix literally everything.

New builder was incredibly slow and unresponsive in getting issues resolved in a timely manner. I had to get in contact with the previous builder to get multiple issues fixed. The HOA sits idly by while infractions to the guidelines are being committed. I have followed all the necessary procedures to resolve a grievance with a neighbor as well as listing the infractions being committed, and it has been well over 80 days with no resolution. This is the first community I've lived in that allows trash cans to be placed in their yard leading to pests and trash cans falling over spilling garbage. I've sent photos to the HOA of garbage in my yard from these spilled over trash cans and to no surprise they have done nothing. This has been a terrible home buying experience and I will not be doing business with this organization in the future. ... More

Cortney is responsive and do her best to go above and beyond the customer service required but product quality is poor. Since the close of escrow, significant defects observed. Move in delayed by >3 months. Issues have yet to be resolved.