Century Communities Reviews

Honestly, the home buying experience was a disaster. Jimmy was so hard to get ahold of, and wasn’t always true to his word. At some point he blocked my phone number even though we have been waiting for a refund from them from another problem earlier on. Before we closed we had our third party trusted inspector go out to inspect the house on their request claiming that the house was done, it was not ready. This happened 3 times and we had to pay out of our pocket the return fees. We were told by Jimmy that we would be getting a refund for that because the fault was on them. Still waiting for the check and it’s not possible to get ahold of Jimmy. Our real estate agent has been trying to get in contact with anyone and has gotten no headway. There was never a final walkthrough either because they were pushing us to close on the house before it was ready. When we moved in a month later after closing all the blue tape issues were still present and the house still had garbage left in it. We had a huge list of issues needing to get resolved and we’re told by Jimmy that the builders would take care of it. Donnell was supposed to be taking care of our warranty issues, but managed to take care of the minimum. (Re-surfacing the cement in the backyard because there were footprints and wheel barrel marks left, places left unpainted). Finally after months we submitted another warranty and Jesus was assigned to it and it’s so far been smooth sailing. There have been so many issues in the past few months, but now that Jesus has been working with us its been so much better and we have gotten issues that we didn’t even know were wrong with the house fixed. ... More

It took almost 4 months to get into my new home from the original close date. Not only this but we were made homeless for a full month over the holidays because of their complete lack of communication. And once we finally got into our new home, so many things needed to be fixed. Overall it was a very bad first home buying experience with Century, but am very happy to be in my new home

Avoid Century Communities properties at all costs! Issue after issue. Homes are not completely finished by closing and lots of subcontractors have to keep coming in your home to do things that should have been done pre-close.

I already bought 2 house from you butt they never wanted to fix none of them my house are all damaged and customer service never came and got it fix I have to pay out of my pocket for every to get fix my house all day makes noses like if all the house is going to fall apart thank you

Electric, paint, frame, concrete subcontractors dont know what they are doing. My husband and I have done better work on our home improvement projects.

Check everything if they are actually working at the time of walk thru. My tub was not set in correctly and it moved when I shake it back and forth. The caulking was open around the tub , and not usable for 4 months now. I'm still waiting for Century to come out the second time to fix the tub.

Salesman sucked, no guidance, and no responses from their offices. Have been in my new home 4 months and still waiting on issues that should have been fixed prior to move in.

It feels like Im leaving in a paper house. You can hear everything from the outside. The cabinets falling apart. The plumbing sucks. The finishing/ base boards not finished. The main door (cheap) handle lose. I can continue, but I just want to cry.

Bad quality materials used in the construction process. Ever house owner is complaining about same.

The construction manager asked to reach out to him to have issues fixed before submitting warranty requests, after trying to get in touch with him there was not response. there has been no response to warranty requests either

I do not have many good things to say about the experience with this builder. The entire process from start to finish was extremely stressful. I had to micro manage each piece of the process to ensure details were not missed, and an accurate job was done. Even after closing, I am experiencing issues with the title company under the Century Communities umbrella. From the beginning, it was difficult to get under contract with Century. Even after going under contract, there were numerous issues that came up even before excavation began. Those troubles, and other issues came up throughout the year that it took to complete the home. There were times were I, the homebuyer, had to take action with third parties to ensure construction continued. However, I am thankful to the managers who stepped in very late in the process to do what they could to remedy the situation. They were great to work with and I am appreciative of their help. Unfortunately for the Century brand, it was too little, too late and my experience was far too negative for their efforts to bring back to a positive. ... More

I’m part way through my 4th month of owning my first home. Meeting my neighbors and sharing stories – some of them horror about our brand new homes. I think I’ve faired a bit better than some, but overall I have decided the quality of the home is not worth the money I paid for it. It’s become very clear to me the reason my house was ready 1.5 months earlier than anticipated --- it was a poor construction job with poor and cheap materials – it was rushed! I’ve submitted many service requests to fix some of my issues and will be submitting many more. I am trying to be patient with my place in line to address my fixes as I know Covid delayed many requests ahead of me. During my walkthrough/orientation with John on May 22, we noticed the main water pipe in my garage was dripping. John told me to ‘keep an eye on it’! Of course with me being brand new to a house, I took John’s nonchalant comment to mean this is no big deal….main water pipes drip! Well John, shame on me for trusting you and shame on you for dismissing a major issue! That pipe dripped for months and caused a puddle and now a permanent stain on my garage floor and baseboard. Took 2 visits from a plumber to finally fix it! Many thanks to David who actually cared, took action and was angry along with me that this was let go and ignored by the company! Definitely poor workmanship in the first place which left some pretty hefty charges for the warranty team to have a plumber sent out twice! Think of the time and money that could have been saved if the pipe was properly installed in the first place! This issue seems to be resolved. Every time I look at the stain, I am reminded of the situation. There seems to be a disconnect between the builder and the HOA. Gates continue to remain open during the day even though construction is complete. Robin shared with me that she did notify the HOA that all homes were sold and the sales office was closed down. We’ve (me personally) have had teenagers from Rhodes Ranch walking on top of our walls, going into our yards and even the sales office house being vandalized. I was also told packages have been stollen from people’s front doors. The gate is not full proof, but would be best to have it closed at all times. I’ve reached out to the HOA --- zero response. The community looks like we have no HOA as some front yards are in shambles! Hoping we soon see why we pay $85 a month and the HOA holds home owners accountable! These were not cheap homes and I would hope all owners are held to the rules of the HOA and keep up with their landscaping. At the beginning of Aug, to my surprise, there were 4 workers breaking up the side walk at the end of my driveway. I was not notified whatsoever! I could not take my car out of my garage to go anywhere – I was stuck! I was told the wiring for the street’s internet was a mess and the only way to fix it was to dig it all up! Of course I understand it was unavoidable but whomever ordered this job should have the decency and respect to knock on my door to inform me and suggest I move my car out of the garage should I need it. But nope --- not Century! I contacted Cortny and she immediately came to speak to the workers to ask the same questions I did. She sincerely felt embarrassed that I was not informed and she could not apologize enough! Wow --- someone actually cares! At the end of the day I went back out to inquire about the days work. Unfortunately, the workers needed to come back the next day to dig in another section of the driveway. At least this time I could be proactive and move my car out of the garage. After 5 days of having a mess at the end of my driveway it was over, however part of my pavers on the driveway were damaged, a few plants were in disarray and there was sand everywhere! Cortny came to my rescue. She had my pavers fixed and my driveway and front door power washed. Cortny checked on me each day during the fiasco to make sure I was ok and keeping me informed. The ordeal ended with a lovely bouquet of roses at my front door. Cortny felt so bad on how this situation was handled, she took it upon herself to show me she cared and was here to help me and gave me lovely flowers. Unnecessary of course, but she made me feel like she truly cares and was and will be here to help me. Thank you Cortny! I guess now I can say I received a gift from Century ……because clearly along with the cheap construction, the build and sales teams are too cheap to provide a thank you gift to any of us in the community! Even a $100 gift certificate at Home Depot would have sufficed! I hear of other builders/sales in Las Vegas buying wine, gift baskets even Tiffany vases!!! Wow! I plan to make this my forever home, but can’t say I’d ever purchase from or recommend Century. Seems the construction team do a half-a** job leaving the warranty team holding the bag of damaged goods not to mention having to deal with frustrated and angry home owners. My feedback to Century is to increase the standards of quality and hire construction workers who know what they are doing and care to do a decent job. ½ million dollar homes should not have the issues we are having! And I would bet the warranty team would save thousands if the construction was done properly and materials were of higher quality! I look forward to the day when I can say my house is completely and properly built! ... More

Sales process was great. Quality of home is fine. However, the weekend prior to closing Century failed to secure our home, and subcontractors used our home as a break room. Due to work boots, Sheetrock mud, etcetera, our hardwoods were destroyed. We’re almost 4 months out now and century still hasn’t done the right thing and replaced them, even though their representatives agree that needs to happen. We have other issues as well. After sale, even though people are “nice” nothing seems to get accomplished. We’re extremely sad to say that we can not recommend Century due to post sale issues.

Awful experience. We drove 11 hours and house was not ready to close. Inside needed a ton of work, there was a dumpster and backhoe on the front lawn, looked like a pig sty when we drove up, wife was crying, I don’t even want to discuss it anymore because it aggravates me.

No customer service. Paid all that money for a new house and now have to deal with the warranty and they're not responding. Horrible experience and wouldn't fix issues when identified.

Take time throughout different times during the week and weekend. High HOA fees with no benefits other than a pool. No security, no park, no tags to identify residents from guest. Extremely fast driving, home warranty department has taken three months to respond to a claim I submitted.

As home building has become a day laborers occupation, the former craftsman is now a dinosaur in the industry. With the need for rapid closing times, and completion rates, the industry as a whole has adopted a standard of per-fabricated faux material, and lower overall costs; they, the industry, willing sacrifices quality, craftsmanship and attention to detail. The only people that suffer from this model are the homeowners. The reality is that most homeowners don't even realize they suffer from the effects of this business model as the awe and shock of ownership is very appealing, As a family we have many grips with this process, and although we know we are not alone in our dissatisfaction, with the quality of the home and the plans for the community, legally we are without recourse. In my casual conversation with many members of the community, there seems to be a very common theme of unhappiness and frustration, however, "I guess we will just have to deal with it," positions. So my review is simple, Centuries Communities as a product sucks. I would not recommend their properties to friends or family. ... More

You have to watch Century very closely, we have been in the house for 3 mos and still have not had final items that were supposed to be done within 2 weeks of closing. During the construction time we continuously found errors and had to report them to get them corrected. The lack of attention to detail was a challenge to us.

I totally disappointed with the home quality and service

They were not flexible with options even when I wanted to replace one option with other and pay more. Every time I asked for something, I was given a threat that other people are ready to buy it. They changed date a couple of times, which was a nightmare since I already committed to sell my previous place. I was given the home with lot of issues and dirty garage. Maintenance team is not answering and I have most of those issue pending.

This experience has been an absolute nightmare. From the builders not following the plans to just plain leaving things unfinished. They have made all kinds of promises that have not been followed up. When we walked the house on the day of closing they forced us to sign off on the house even though it was not finished and had many problems that needed to be addressed. They threatened that if we did not sign off on the condition of the house we would not be allowed to close and would possibly lose the house and our deposit. We have lived here for 4 months and still our home is not finished even though they are building at a rapid rate all around us. I regret working with Century Communities and I would not purchase a home from them again. ... More

It was not a great experience. There have been so many issues with plumping and HVAC since moving in. Although they are responsive to requests, it should not have been an issue in the first place. Spending so much time trying to get things fixed!

There was a bit of a bait and switch on the pricing. The sell sheet, we were issued on a house, the sales person had written down. Once we began the contract process a new price appeared and had to be renegotiated. There was an area of the floor which felt like you were walking up hill. The difference was 5/8 of an inch drop over 4 feet. After having several contractors stop by, they decided that although this was an issue of seating of the joist on the foundation wall, they were just going to grind down the subfloor to resolve it. The contractor came and took out an 1/8, which did not resolve the issue. Ended up hiring a flooring contractor to do the quality work we expected, as we were told by the builder and his contractor, this is as good as it gets. Hand written electrical panel schedules you can barely read, I'm assuming they are in English but can't tell. No thoughtfulness applied to location of electrical components. As a former Electrician myself, I always put a bit of thought into how the owner, or user would operate a switch, or whether the middle of the wall might be used by the owner for decorations, rather than installing a switch. Just simple things like that, speak to the overall quality of the build. Many many of the neighbors have complained about issues from countertops broken from cooktop installs, to roofs leaking during one of our massive snow storms. Just poor poor quality of build. ... More

I moved into my house 12/31, since then there has been cracking all over the house. Floor boards are separating, and paint mismatches all over. can't hang my close in the master closet with out it falling apart. Thursday 4/9/2021 I turned my a/c on, it doesn't work. The cabinets are poorly assembled. We need to bring some to the house to inspect the construction again,

As being a first time home buyer and being able to up grade and build my home just how I envisioned for my family at the start and through out the build was very exciting. Until I did my walk through I was very shocked on how many things were left undone or not finish from cut out in the dry wall to doors not being painted, which after the walk through the superintendent had 5 days to complete or fix due to the closing date 12/28/2020. Upon my closing date I did a secondary walk with the superintendent Ryan who I showed areas of my concern such as (2) of the master bedroom windows not opening properly which later after moving in came back down on my son’s hand, areas on the walls that seem to not to get much paint, scratches on the dry wall, over spray on the stains cabinets, holes in the Grout, at one point he pointed out areas such as the Exterior pop outs needing to be repainted due to Still being able to see the gray color from the original color of the stucco. All witch are things I never signed off on but due to having to move from my old residence I had to move in however he assured me that my house would be addressed and I would be taken care off, which never happened for weeks I called him or texted him and ever week I got the same answer ( IM SORRY I GET SOME OVER THIS WEEK) after weeks of wait and be patient I tried different ways to get my house addressed such as I tried making a complaint with the sales office nothing happened, I even made a service request 3 or 4 times and I was told a ticket was created, that’s been 3 weeks now and still nothing happened, i have been in my home now been in my home for over 3 month and now to the point to where I’m looking to hire a painter and carpenter to fix my windows. With all being said please do your research on your build before you give up your money. ... More