Century Communities Reviews

Don't sign until you get a commitment to fix what is noted as wrong. We have windows that need replaced-we have a refrigerator that sits in the middle of our kitchen because of the water hook up, the sprinkler was not hooked up when they did the front yard-you call-you get zero response back-just blow you off. Just get back to us, fix these issues and everyone will speak highly of your company

It's been over a month and still issues has been resolved

Still waiting on repairs...

I’m still waiting on fixes to issues with my home that I reported back in August, Others in the Century Communities neighborhood have reported the same problems and concerns. The company needs to improve their customer service and keep their word. One of my biggest issues right now is that we have to run the water for over a minute to start getting somewhat hot water. The company advertises these are energy efficient homes and they’re not. I’ve never had utility bills this high anywhere else before. I’ve also had to report on other issues multiple times to have only some of them be addressed at their convenience and as I mentioned, I’m still waiting on other fixes as well. Recently, one of the neighbors reported they had mice get inside their home and when trying to find the source of where they were coming from they had found holes in the drywall behind their oven and holes in their stairs and century suggested that they where the ones that brought them in. I know these people and they are clean, never before had they had a problem like this where they lived before and I’m the one that referred them to buy a home with Century Communities which I’m now regretting. ... More

The house is beautiful, but the details show many issues. The paint job on the base molding is not smooth you can actually see the spray and the dots. This makes it difficult to clean with the surface is not smooth. The drywall has soo many issues, the workers really did not care when they worked on my house. Walking into the model home everything looks amazing and how a nee build show look. But my house does not have the same care that went into making the model. There is nail coming out of my corner round and is painted. Like how careless can one be? It is very dangerous and hard to see because it was painted over. And I never received my screens for my windows??? No one has spoke to me about this issue at all. I am over this house and have only been living here about three month. The ac and heat upstairs is different on both sides of my house. One side is cool and or warm and the other side hardly feel the heat or cool coming out of the vents. Thought this would be a home I would love and it just turns out to be a headache. ... More

As a first time home buyer i would have never imagined that this would have been such a stressful process from day one i moved into our home it has been nothing but problems & we've been in the house for about 3 months now either something wasn't done right or it was done very poorly. i feel with this builder all they care about is closing on the home and getting there money and if there's are done wrong they either tell you "that's how it is" or there's nothing that can be done and expect you to just say OK and that's it. Price wise for the homes are good & decent but the poor workmanship isn't worth all the headache personally i wouldn't recommend this builder to either my family or friends and that's just me being honestly due to my experience and what i have gone thru people do your research ... More

We paid hard earned money for a new home. The Sales Process and Sales Team was wonderful. But the rest is substandard. If I had to do it over again, I would pass. We have issues that were cataloged during final walk-thru that remains unresolved. They haven't been in touch in months. Workmanship is horrible and clearly their is no pride in what they do. We notified the Project Manager of issues during construction and he just ignores them. I wish I had positive things to say about my experience because this was my dream home. I worked all my life to get this home. But I just can't.

My new house was put together by some people that had no regard for what a new home was suppose to look like and taken care of ! We are documenting all the discrepancies left behind by this company that now we have to wait a year that hopefully can be fixed. We feel that we made a mistake buying from century!!

I would never buy from century communities again. Lived in our house for 11 weeks and have taken off 20 business days to resolve issues and they still aren’t done. I’m currently working from home right now while they completely rebuild my shower. Buying process was terrible. The construction manager must have been sleeping on the job. Still have major issues in drywall to repair in later months.

Has been a mess and have had to reach out and continue to ask for resolution to any issues we find. Have had so many issues that we've simply stopped reporting them as it isn't worth the hassle.

Quality of the workmanship is made even worse by the complete lack of follow up and care for the customer demonstrated by Century. Promises made over and over were not delivered upon and even the warranty leads admit to the poor contractor work quality being provided.

SVP did retaliation to home owner.

Houses were built too fast

They rush you and make you seem like you have to sign and close when they want. After you move in there is a bunch of problems that they take their time on completing and give you the run around. And cause more issues to get fixed

The quality control on these homes is terrible. We are still trying to get things repaired and attended to 4 months later. It is a nightmare trying to get anything done. Even when the subs come out often times you have to babysit them to make sure it's done right. If I could go back I would not buy this home, and will avoid ever purchasing from Century in the valley. Not even the Division President cares about the quality of his products. When I emailed him he quickly pawned it off to lower level employees without a care. When speaking with neighbors, almost all the families in my community have had the same experience. Even the subs hate working for century as I have been told by multiple subs. Avoid Century at all costs. If you end up like us buying a home because it's the only floorplan you like, make your option changes 3rd party after move in. Their option pricing is insane. I ended up pulling out of $40k in options and saved $10k to get better quality materials and higher finishes throughout my home. ... More

Century does not deliver anything in a professional manner, see below for details exprrience Cosntruction quality: missing baseboards paints and doors during pre close orientation, on closing date none if these issues were resolved. It took months to resolve the issues that were supposed to be done by closing. quality is so cheap, missing alignmnets, switches aligned incorrectly, you name it everything sucks Service/warranty: no one picks up calls, once they pick the call they will telm you it will take few months to get it done as others before you have logged issues. Its a nightmare to deal with warranty sales experience is horrendous - they dont care about clients requests and not respectful. forces customer to go into house lender or threaten to cancel contract is one example Delivery timelines - Multiple delays due to covid but communication was the pain, could have been transparent on delays ... More

Construction quality is poor. I was forced to occupy with major open issues like foyer with rough wall and partially painted, Kitchen drawer beneath gas stove doesn't close touching gas pipe at back, most of the walls are not leveled and list goes on and on but no response from construction team am on fixing pending issues. Overall experience from all century team members including sales , marketing , lending and after-sales has been really poor....

Terrible experience. I would never buy a home from Century Communities every again. The people that work here are horrible at doing their job and they know it. They all have the attitude that you are worthless because the housing market is so hot and they know they can find another buyer to replace you with ease. They literally do not care at ALL about the homeowners after they get your money and you close escrow. They literally try to take 0 responsibility with any of the warranty claims and deliver houses that are a mess. Walk throughs should be an opportunity to see a finished product and to address minor issues, yet our walk-through was a disaster because they didn't even finish building our house! Appliances and doors were missing, fixtures were missing or incorrect. I could write an essay but I don't want to waste the time. ... More

Staff does not respond to issues or complaints, They keep saying inventory and workmen shortage from more than 6 months, They also say the management does not respond to our escalation and there nothing they can do to resolve the issues This is not at a acceptable experience and worst fo far compared to any other builder We see a lot of issues already within 3 months and entire quality is in question now, I would never buy a century home ever again

To many issues with the home that were not addressed in a timely manner. Quality of the home for the purchase price was exceedingly overpriced. And when having an issue addressed regarding the craftsmanship, Century employees conduct was unprofessional, rude, and threatening. I feared for my safety when dealing with this employee. So much that I had to ask the employee to leave my property.

Quality of the home is poor and very bad response for any issues raised

I closed the house on Jan 29th, first issue arose when the pipe behind the bathroom shower burst flooding the basement and closets. The bathroom tiles 2 of them have been taken out and the carpet removed. Literally it is more than a month now and I have not been able to use the shower. The customer experience is very bad the maintenance crew never show up on time and they block the whole day just to stay at home for them cancelling all my appointments. They never update / give courtesy calls , if i reach out to the warranty team they hit back at me asking not to call them and are very rude. No updates , nothing, i need to keep following up with them and it has been a horrible experience so far. Never going to buy another Century property again. Just being honest here. Thanks. ... More

Lower your expectations. Houses are built based on speed not quality. Floors and uneven, walls aren’t straight, paint drips and missed spots everywhere, gaps in all finishes. Warranty items are only responded to if you state “water is leaking”.

We had many many problems throughout the build process. Our salesman was pretty unresponsive to emails. We had multiple things not finished before closing, and the only reason I closed was because we'd lose $10K if we didn't. We still have an issue with our roof that I pointed out to them at least 4 months before close. The area manager told me they would fix it, but here we are 4 months post-close, and the issue still remains. Overall, a horrible process and will absolutely never build a home with Century Communities again.

Working with Craig has been absolutely miserable. He doesn’t respond to messages and shrugs off any issues I have with my house. No one responds to warranty issues. Lori has been absolutely worthless in assisting with contacting Craig. When it came to taking money in the beginning, I received nothing but emails and text messages from Lori. Now I have heard nothing from her regarding any issue I have had with my house. I wish I never purchased a home with Century Communities.