Del Webb Reviews in Phoenix Mesa, AZ

Had some is*****s with a water leak, great customer service

As a first-time homebuyer, I truly appreciated having such a reliable, caring, and responsive builder. He took the time to answer all of my questions thoroughly and made sure I understood each step of the process. His reassurance, patience, and willingness to help gave me confidence and made what could have been an overwhelming experience much less stressful. The builder's professionalism and commitment to customer satisfaction exceeded my expectations. I feel extremely fortunate to have chosen a Del Webb home, and a big part of that is because of the exceptional support and guidance I received from my builder. He made my first home-buying experience a very positive one, and I am sincerely grateful for everything he did. ... More

Response to customer concerns diminish after online reviews are complete.

If management can't figure out how poorly these homes are built and the way the eletrical layout is through the house then you need new management.

Josh our construction manager went above and beyond during our walk thru. Fixed small details that made a big difference to us. Very impressed with his customer service.

Everyone we worked with was very professional. Always answered all questions. The entire process was very pleasant to work through. Highly recommended Dell Webb!!!!

The workmanship is not as good as we expected

Working with Mark our salesman and Roby our building manager was great. The communication was great.

Salesman Aaron was very professional, helpful and assisted us on any buying issue we had. Builder Daniel has addressed the few issues we have had with the house. Again, he was professional, beyond friendly and helpful. Together I think they made an excellent team.

Sales team was GREAT also!

Mark was amazing and helping me identify what I was looking for and houses that matched. Roby bent over backwards to ensure I was completely happy.

Terrible response with issues after the sale. Empty promises

Still waiting on the first 21 day warranty list to get finished. I have emailed every day and am lucky to get a response after 3 new emails. Also with no answers to any of my questions. What the heck is going on with Del Webb. I thought they were top notch, but apparently not the case.

The experience from start to finish was professional and exceptional. From sales to the walk through, just a group of highly professional people that made me feel completely comfortable with the process. I give a ton of credit to our sales person Aaron who did a fantastic job at making sure we understood everything we were buying into and to Josh for the thorough walk through and knowledge transfer. Thanks to everyone else I did not call out by name. You all are true professionals!

The real-estate portion was outstanding as well as the title portion. Now when as to the mortgage portion it was ABSOLUTELY HORRENDOUS !!!!!! Between loosing very important financial information and as for the same documents over and over and telling me the need to pay off a $60 credit card at closing THEY ARE CLUELESS!!!!! At one point I told them I should just buy the house outright!! I was lucky I only had to deal with them for 3 weeks!!! I have a friend dealing with them now and he is going through the same issues, sadly enough he has to deal with incompetence for a few months!! Moral to the story DONT USE PULTE MORTGAGE!!! Now for the good points the construction manager was outstanding and as for the home they seem to build a very good house. Very well insulated and very good products in the house. ... More

Not good choices for so called upgrades. For example, upgraded appliances to Kitchenaid resulted in a basic microwave made by Whirlpool. Our closing went like this. We met and signed papers for the title, then we were required to pay our balance before we received our keys, which we did. Then we received our keys followed by a meeting with our property manager (who did an excellent job) and ended with our final walk-thru where we found numerous issues which needed to be corrected. This was followed the next morning with an inspection by a private company who found more issues that require attention involving build quality with the home. Does anyone see a problem with this process? We have a quartzite counter which has a broken piece that was epoxied back together, and a sink that has stains in it, neither of which were brought to our attention. And the list goes on. ... More

Our supervisor Josh did a good job for us.

We love our new home. The sales agent and building foreman was awesome. The only thing we have noticed ( been in home 6 weeks ) is very slow for warranty repairs. Minor Issues brought up have not been fixed. Our neighbors also mention slow to address warranty concerns.

Our building superintendent, Daniel, was outstanding. He went beyond and above the traditional role of simply supervising the building of our home. He took a personal interest in making sure we were abreast of the things that were completed during each week. Thursday morning was always exciting and filled with texts and photos of the progress. We felt like we were there even though we were hundreds of miles away. This was definitely the highlight of our building experience.

This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting for the stove to be fixed and the plumbing. ... More

Pulte has been great! Building, warranty issues etc. Top rated! Pulte Mortgage was the ABSOLUTE WORST experience I could have imagined. Rude and totally unprofessional ALL the way. So bad in fact I wound up paying cash for my home. Just to get away from your dang mortgage company and personal. Dusting!! People!!

It was a 5 star program all the way

This is my 8th new construction build and hands down the worse experience. Starting with my first salesperson who was so untrained and incompetent that I started looking at existing homes. A homeowner recommended a different sales person. He was very knowledgeable, but did not share complete information. This is advertised as a Dell Webb 55 community. It is a Pulte build, which has many class action lawsuits and they are building a family section within the neighborhood, which should have been disclosed. The construction manager was inexperienced, untrained and should never have been left to manage construction. The drywall had gaps between the wall and ceiling that were large enough to see the framing. When I complained about this, he said it was normal. I had built ins with a gas fireplace. They forgot to hook the gas to the fireplace and forgot to install the shut off valve. They had to rip out drywall to fix these. These are just two examples. They would not give me the keys until the house was recorded in my name, which I understand. However; they told me they submitted the information to the county in the morning. I called the county and was told Pulte uses the electronic system and it records immediately. Pulte said their process is to release the keys at noon. Technically and legally the home was mine in the morning. I have spoke to numerous neighbors who have been in their home for less than 12 months and are having serious issues, framing, roof, floods, warped sliding glass door frames and many more. They have had to hire inspectors to have repairs done or file ROC complaints to get warranty work done. I wish I would have know half of what I know now before I built. ... More

I call the home my 300K mobile home. I've owned numerous homes including new homes. The workmanship and build quality is far below other home builders. My daughter just bought a new Meritage. No comparison, their quality, sales practices and construction management is superior in every aspect. Pulte thrives in deception. They don't disclose hidden fees and when asked about it you get different stories depending on who you talk to. Their construction manager had no clue. Failed to notice obvious problems then waits to the last minute which ends up in poor repairs or no repair at all. I think they buy all of their fixtures at the dollar store and the design center is insanely over priced. For example they want 17K to do tile floors throughout in a 1280sf house. I got outside quotes for just under 7K. The horrible base design of the floors makes it seem like they purposely made it look horrible to force you to buy the overpriced flooring. My design center person was smug and acted like I was below her. She had no clue on the options and what was included. As a result I ended up purchasing extra electrical outlets when there where sufficient outlets included. They also purposely hid the fact that they are building a family neighborhood less that a half mile from the 55+ community. The experience and lack of confidence in Pulte has led me to hire a realtor to sell. I'D NEVER BUY PULTE!!! Buy a tent its better quality. ... More

Review for the Construction experience. Building a new home is a major undertaking, and having the right superintendent makes all the difference. Danial exceeded every expectation from start to finish. His professionalism, attention to detail, and commitment to quality were evident in every phase of the build. What stood out most was his communication. Danial kept us informed at every milestone, answered questions with patience and clarity, and made sure we understood the “why” behind key decisions. He never cut corners, and he treated our home as if he were building it for his own family. His coordination with trades was seamless, his scheduling was efficient, and any issues that came up were handled quickly and correctly. The craftsmanship throughout the home reflects his high standards and pride in his work. Thanks to Danial, the entire process felt smooth, transparent, and genuinely enjoyable. We’re thrilled with our new home, and we credit much of that to his leadership and expertise. Anyone lucky enough to have Danial as their construction super is in excellent hands. Review for Design experience. Working through the design phase of a new home can feel overwhelming, but Jenny made the entire experience smooth, enjoyable, and genuinely exciting. From our very first meeting, she brought a perfect blend of expertise, patience, and creativity to every decision. Jenny has an incredible eye for detail. She helped us navigate countless options—finishes, colors, fixtures, layouts—and always guided us toward choices that fit our style, our budget, and the overall vision for the home. She never rushed us, and she always made sure we understood how each selection would work together in the final design. What truly set her apart was her communication. Jenny was organized, responsive, and proactive, keeping us informed at every step and making sure nothing slipped through the cracks. She coordinated seamlessly with the build team, ensuring our design choices were executed exactly as planned. Thanks to Jenny, the design process became one of the most enjoyable parts of building our home. Her professionalism, talent, and genuine care shine through in every detail of the finished product. Anyone working with Jenny is in excellent hands. Review for the Sales Experience Our overall home‑building experience turned out well, but I want to share honest feedback about the sales process so future buyers know what to expect. The sales team was friendly, knowledgeable, and helpful during the initial stages, and they did a good job guiding us through the contract and design selections. However, once construction began, we were disappointed to learn that no change orders were allowed — even for small adjustments that would have improved the final result. Later in the process, during the landscape phase, we asked about covering an unsightly electrical pedestal. We were told that couldn’t be added as a change order, yet we were allowed to submit a change order to delete the landscaping portion of the contract entirely. The inconsistency was frustrating and didn’t feel customer‑focused. Despite these issues, the home itself turned out beautifully, and the build and design teams were excellent. With clearer communication and more flexibility around reasonable change requests, the sales experience could have matched the quality of the rest of the project. Communication was definitely an issue as we sold our home a few days after we sold our house and lacked internet access. ... More