Del Webb Reviews in Phoenix Mesa, AZ

The entire process was very smooth. My suggestion to Pulte Construction is to install hot water recirculation systems in every home! The save Water and Money

Overall, we had a good experience and would recommend Pulte as a builder. We really enjoyed working with our Field Manager, Joey -- he was very responsive and helpful. Our one BIG complaint has to to do the walls -- the texturing on the walls was very poorly done, and we can't seem to get it fixed. In addition, we're VERY disappointed that our only choice was flat paint on the walls, which we totally dislike. We would have been willing to pay more for a satin or eggshell paint, but it wasn't an option.

Nothing was ever cleaned up in or around the sight during the entire build.

The process was very stress free

There are many options and the prices are very tranparent

Bobbie was our agent and she kept in constant contact with us throughout the process.

Pulte has a great program for ensuring that buyers get what they want and pay only for that.

Most everyone that we worked with was excellent and very responsive. The process of selecting, designing, building and closing went very smoothly.

Elaine in the sales office was great and Nate in the loan office was also great. As for the house being ready at close it was right down to the wire. The house looked clean on top but wasn’t that good once we started looking around.There was a lot of talk but not much getting done and things we bought up that needed attention were not finished.

The quality of the people is great, very friendly and welcoming. We had the whole interior of our home repainted and some drywall repaired, we paid out of pocket for that. We still have an exterior wall that needs paint also. I do not believe the house was cleaned after construction, I am still finding drops of paint on countertops and dust that should have been cleaned prior to us moving in. But I will say overall so far we love our house I just wish there was a little more attention to detail.

well built and comfortable home

Its a great new home

The Buying and closing process was fantastic. The issue I have is we are 45 days in the house and we are still waiting for half of the closing walk repair list to be completed. We are now at the 30 day repair list and 10 days past submitting and no repairs have been scheduled. We don’t even have parts to use the full extent of our microwave. The AC still isn’t working correctly, it blows like a wind tunnel and you can’t talk or hear the TV over the noise.

I love my house. This is the 2nd Del Webb community I have lived in. I have several issues, one being no hot water in master bathtub, only lukewarm water. When the warranty department finally contacted me they couldn’t understand how I have no hot water at the tub but have hot water at the sinks. Someone was supposed to call me but so far I have not heard from anyone. I have several issues I have turned with pictures but have not heard anything. Terrible customer service.

Our Build Manager (Dana) has been exceptional. He has taken care of every request whenever issues occurred. He responds when needed and has always acted professionally and courteous. Our number one issue is with the home is our flooring. Our tile floor was installed improperly and poorly. We obtained our keys on February 3, 2023 and to this day our tile floor has not been corrected. The few tiles that were replaced caused issues to a number of adjoining tiles (caused them to become loose). After meeting with a tile installer, we have determined there are approximately 75 tiles that are either loose or have hollow spots. Just a very very poor installation job. A lot of work will have to be done in order to get the flooring corrected. Our flooring issue relates to the 3 star rating for Quality & Value. ... More

Entered request for repair/replacement two issues have not heard anything. Getting ready to enter two more issues hopefully I’ll get a response. The house is great but I question the workmanship. Some work appears sloppy or just get the job done to head to the next house. Not what I expected from Pulte

Not enough qualified and experienced tradesman out there to get the quality as expected. Just take a look at your customer care center and look at how many follow ups for building flaws there are. It’s rediculous. Do it right the first time or don’t do it at all.

Keep an eye on the workmanship!

The overall quality is the best. As with any builder, there are finishing issues they respond to attentively.

This is my fourth Pulte home. The homes are being built too quickly and the attention to detail is lacking. I had my own inspection after closing that revealed several issues with the home. Specifically the attic and roof. Areas that cannot be seen by the home owner.

The process was 99% positive. During final walk thru there were several things not completed and missed. Made a mistake after our construction manager asked to sign off even though not 100% then the next day got an email from him asking for a good review, we did. Then still waiting to get things fixed. Dishwasher was not hooked up at all. So I had to do it myself…. Door from garage to laundry room was missing a seal so bugs have easy access, had hire a exterminator…

The home buying process is rather easy. It is trying to get things fixed that were noted on the walkthru that have not been completed.

I’m disappointed. I’ve owned new homes before . Pulte is either building too fast to keep up, or they’re hiring lower class workers, or they’re going downhill. I’ve never had such sloppy, messy, incomplete, unfinished work before. We personally have had to repair so many builder “oops” because getting them out to fix seems to be a problem. There are also a lot of larger “oops” we are waiting for resolution.

We notified our project manager Steve of issues with our kitchen cabinets during walkthrough, at move in and after move in. Still has not been repaired. Almost 90 days later we finally have an appointment for repair after far too many emails and phone calls. There was non communication through the process - finally got the Customer Service Manager to assist. Thanks Tatiania! Still had to wait another 3 weeks to get an escalated schedule. Week 7 our microwave started spewing smoke, a board had burnt up. We called Customer Service who redirected us to Whirlpool warranty. Their safety team told us to shut off the circuit breaker as it was unsafe to use. There are no repair parts. The Pulte project manager said he would contact their Whirlpool Representative to see if he could assist in providing options. Crickets! The owner of the appliance repair company indicated if/when we got a new board it could burn up too. No guarantees. After a month of waiting, the safety concerns and no answers in sight we purchased a replacement, Now we have to wait 2-4 weeks for Whirlpool to pick up the old one and provide a refund check. Have a minor floor board issue. Have to wait a month to get that addressed. It is frustrating to see all these same service people driving around in our neighborhood doing new installations and prior buyers have to wait so long. We were so excited to purchase and move in to this community. The lack of communication and delays in repair have been very disappointing. Fixes are to be expected...just be aware of what to expect....or not. ... More

It is extremely difficult to get any follow-up on items that are on backorder or that were promised to be fixed at thirty days after close. Seems to be a consistent problem with many new home owners.