Del Webb Reviews in Phoenix Mesa, AZ

My original move in date was 9 to 10 months from signing. There were many pushback until we received keys 16 months out.

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.

Love our new home and community. Had a independent inspection of the home done shortly after move in. Over all house was in good shape but a short list of things needed repair. To date these things have still not been repaired.

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

We decided to move to Arizona from Florida. Having owned a Pulte home in a Del Webb Community before, it was an easy decision to move to Sun City Festival. The whole experience was made easy. From Jerry in the sales team to Richard who managed out build, everyone was helpful, professional and efficient. Great team!

It would be beneficial to buyers if it was explained that you have to put at least another 30 - 40 grand just for landscaping, blinds, refrigerator, washer and dryer. That you make sure you look at everything during the walk through. Don’t sign off on the premium house before that. Hold your breath getting someone out to fix something in your premium home. The neighbors are nice the setting beautiful. I would have been happier to just pay $50000 more for the home and had everything done ready to go.

Our home was 3 months delayed from when the closing was initially scheduled. Overall, we are pleased with our home. There are several things that need repaired and completed. The process to get these things done is extremely slow. We’ve been trying for two months now and nothing has been done. Some of the finish work is questionable. You can tell that the sub-contractors are in a hurry and make lots of mistakes. I’ve counted over 50 drywall mistakes throughout our home. Many missed painting spots and paint on floors, cabinets, trim, etc. The baseboards have several installation issues as well.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

The purchasing process was great. After closing, we experience poor communications. The detail to building quality was disappointing. I guess it just a sign of our current times.

My Construction Manager David was a pleasure to work with.

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

We love the community and like our house, feel it represents good value for money. Our biggest concern was the time it took to complete house from signing contract, essentially 15.5 months. While we appreciate the challenging environment we’re disappointed in extended built time. Additionally, would have appreciated more communication with Pulte re build progress. A timeline with milestones would be a great help Now that we are in our home initial impressions are good.

Our Build Manager (Dana) has been exceptional. He has taken care of every request whenever issues occurred. He responds when needed and has always acted professionally and courteous. Our number one issue is with the home is our flooring. Our tile floor was installed improperly and poorly. We obtained our keys on February 3, 2023 and to this day our tile floor has not been corrected. The few tiles that were replaced caused issues to a number of adjoining tiles (caused them to become loose). After meeting with a tile installer, we have determined there are approximately 75 tiles that are either loose or have hollow spots. Just a very very poor installation job. A lot of work will have to be done in order to get the flooring corrected. Our flooring issue relates to the 3 star rating for Quality & Value. ... More

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

The assistants we recurved from choosing a site, selecting options and colors, communicating and fixing the insignificant issues was superb. Through the entire house buying experience all the Del Webb staff made this a painless journey.

The location and view are fabulous. This home has ticked off everything we wanted. The style and size are exactly what we were looking for in a home. And the amenities exceed our wish list.

Except for the upgraded HVAC the quality of our 2023 home is not as good as our original 2007 Del Webb home in SCFestival.

It was a great experience. We were supported all the way from beginning to end!

Feels more like my entry level home buying experience. Not the same as the Pulte build I had a few years ago in Las Vegas

Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all working well now as of 2/9/23, at 10:00 a.m., very clean and professional, was able to answer our questions in regard to our concerns with all of the cabinets as well as fixing all of the issues. We still have some issues with the house inside (interior) and outside (exterior), as listed during our (2) walk throughs with Construction Manager, Jose. ... More

The experience I had with westly my construction manager was very good, house is nice, very few issues to mention, and what we had Westly took care of it right away! Good Job

Great experience dana and Austin field managers did a outstanding job in my building process keep up the great work done

The warranty support is very disappointing. It is really tainting the excitement of purchasing the home. The warranty team and process needs serious attention.

After signing the contract and giving down payment to Del Webb there was very little communication from them. Now that we are closed and moved in it isn’t any better. We have been in the house for almost 6 weeks and haven’t been able to get anything done yet going through our warranty person for a leaking roof. We have some other warranty issues that have not been addressed yet either.