Del Webb Reviews in Phoenix Mesa, AZ

Overall, we had a good experience and would recommend Pulte as a builder. We really enjoyed working with our Field Manager, Joey -- he was very responsive and helpful. Our one BIG complaint has to to do the walls -- the texturing on the walls was very poorly done, and we can't seem to get it fixed. In addition, we're VERY disappointed that our only choice was flat paint on the walls, which we totally dislike. We would have been willing to pay more for a satin or eggshell paint, but it wasn't an option.

Bobbie was our agent and she kept in constant contact with us throughout the process.

Workmanship suffers due to limited time subcontractors have to complete the job.

We live out of state and were unable to have on-site viewing as our home was being built. Our Field Supervisor was great about sending us pictures, and calling to talk with us about the progress of the construction. When we came for the final walk-through and signing, we were so happy to see we had a lovely, well-built home. We still are not moved in yet, but have had an opportunity to spend some time in our new home. Everything works as it should, and the few issues that we had were addressed right away and resolved satisfactorily. We have met neighbors, used the pool, gym, etc., and are eager to move into our new community (hopefully within the next few months). We are confident that we will love it! ... More

Pulte made the process easy and smooth. We were kept up to date weekly on the progress. Shelly and Kohl are Rock Stars! What a pleasure to work with! If there was a negative, some more interior paint colors would have been nice. All in all we are very pleased and satisfied!

Buying process is well explained.

dry wall to thin. suggest to double thickness of drywall and rather charge a little more for what would be a big improvement.

Overall 4.5 rating. Our Project Manger was outstanding keeping us informed and reacting and taking care of construction issues.

If you're building new, hire a Home Inspector before closing, or better yet hire and Inspector during the build process. It will save time down the road.

My only complaint is the quality of the cabinets. Having trouble with pull outs and doors closing properly. It feels they were lower quality and instillation was not done properly

For the money, quality of build and community you can’t go wrong.

Process was easy, informative and professional.

Like the final home as a hole. We would have like a little more communication with the varies subcontractors. We felt the inside of house during construction could have been kept cleaner. Overall we are very happy with the final home .The formen Josh did answer questions when they came up.

After the original build was complete and we were all moved in some issues arouse and Del Webb Rep Greg was there to explain how the issues would be corrected and they were., he checked in daily to be sure all was going as expected. Everything we discussed has been taken care of with real professionalism. The warranty workman have all been great.

Great construction foreman. Very responsive. Peter was great

Our home is beautiful and everything we hoped for. Overall experience was great!

Love our new home and community. Had a independent inspection of the home done shortly after move in. Over all house was in good shape but a short list of things needed repair. To date these things have still not been repaired.

The house was completed on the day estimated 4 months in advance and that really helped with our move and selling our other home. My experience after moving in has been good with warranty issues. Easy to set up a ticket and get a date for the service to be done, but it takes quite a long time to actually get the people here to do the repair. We love the house!

Everything was fantastic during the purchasing and building process. The only issue we had was a lack of details when finishing the house. For instance, uneven cabinets, crooked handles, paint on hardware, floors and grout that we had to clean off after moving in. When one contractor did their job, sometimes they would damage something that was not originally damaged. Everything so far is being fixed though.

The buying process was fantastic!however the number of defects in workmanship after closing began to show up frequently. Some have been repaired by Pulte, some have not, including a large chip on the bathroom sink top.

As stated in the line above.

Was able to view the build and very pleased with what I observed

Having 3 different project managers during the build because 2 left the company didn’t help. The attention to detail was lacking in one main area... painting! We had spent extra to have the doors and trim painted black... well the moldings where put down were white , so the tried to paint them once installed... black paint on the carpet, tile and grout... still not resolved. The overall house turned out beautiful. The quality of the other finishes are awesome. I also don’t understand why carpet is installed before the house is painted. The paint job is truly the only thing I’m very disappointed in.... you can’t make the house your home, putting up art and pictures until the painting issues are corrected. ... More

Del Webb made the process easy for us as we were building during covid and not able to be onsite often. Nick F. our construction manager and Elaine R. our Sales person were outstanding and helped to make the experience fun; their follow up was exceptional. We're only into the home now for 2 months so we'll see how well he warranty and follow up works in the future but so far we are very happy with the process.

Pulte has a great program for ensuring that buyers get what they want and pay only for that.